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      • Middleton, Wisconsin
      • Permanent
      • $20.00 - $23.00 per hour
      • 8:00 AM - 5:00 PM
      Direct Hire!Work from home/onsite hybrid!Spherion is recruiting a Bilingual Customer Service Representative to join the team of our Middleton, WI-based client! In this position, you will be responsible for achieving customer satisfaction within defined objectives for the company, including managing customer accounts via orders, complaints and problem resolution, communicating with customers, organizing invoices and responding to literature requests. You MUST be bilingual in English and Spanish!Responsibilities:- Receive, process, and verify the accuracy of orders from customers and consumers, and ensure needs are met.- Handle complaints/claims and other issues affecting customer orders, liaising where necessary with relevant stakeholders to solve order issues.- Maintain accurate customer pricing and resolve pricing inaccuracies by researching discrepancies.- Support and communicate with finance department, accounts receivable, marketing, and sales, and other relevant stakeholders.- Organize deliveries and returns, execute transport with needed documentation, and check availability of the goods to be shipped.- Ensure customer/consumer requirements are properly documented and communicated regarding the orders and logistics.Working hours: 8:00 AM - 5:00 PMSkills:- Organizational, communication, analytical, and critical thinking skills needed- High level of skill in alpha and numeric keyboarding, and strong data entryEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or equivalent- 1-3 years customer service experience- Proficient in English and Spanish communication skills, both verbal and written Apply via the Apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Direct Hire!Work from home/onsite hybrid!Spherion is recruiting a Bilingual Customer Service Representative to join the team of our Middleton, WI-based client! In this position, you will be responsible for achieving customer satisfaction within defined objectives for the company, including managing customer accounts via orders, complaints and problem resolution, communicating with customers, organizing invoices and responding to literature requests. You MUST be bilingual in English and Spanish!Responsibilities:- Receive, process, and verify the accuracy of orders from customers and consumers, and ensure needs are met.- Handle complaints/claims and other issues affecting customer orders, liaising where necessary with relevant stakeholders to solve order issues.- Maintain accurate customer pricing and resolve pricing inaccuracies by researching discrepancies.- Support and communicate with finance department, accounts receivable, marketing, and sales, and other relevant stakeholders.- Organize deliveries and returns, execute transport with needed documentation, and check availability of the goods to be shipped.- Ensure customer/consumer requirements are properly documented and communicated regarding the orders and logistics.Working hours: 8:00 AM - 5:00 PMSkills:- Organizational, communication, analytical, and critical thinking skills needed- High level of skill in alpha and numeric keyboarding, and strong data entryEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or equivalent- 1-3 years customer service experience- Proficient in English and Spanish communication skills, both verbal and written Apply via the Apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Camden, South Carolina
      • Permanent
      • $40,000 per year
      • 8:00 AM - 5:00 PM
      As a Customer Service Representative, you will be responsible for providing best in class customer service and direct involvement in day-to-day operations that positively impact sales goals. The Customer Service Representative is responsible for meeting customer needs in complex situations that require deviation from standard procedures.Responsibilities:Candidate will be responsible for:Handling complex customer orders, coordinating with production, meeting product delivery requirements, and meeting after sale service needs.Investigate, analyze and solve customer delivery, billing, technical and contract issues.Recognize and recommend areas that need improvement.Interfacing with customers to manage scorecard data.Support Sales Team on all reporting requirements.Working hours: 8:00 AM - 5:00 PMSkills:Candidate must have the following skills:Requires knowledge of the organization, products, and services. Advanced problem-solving skills. Strong customer service and communication skills.Must be able to work independent with little supervision.Education:AssociateExperience:0-1 yearsQualifications:Candidate must posses the following qualifications: Strong knowledge and experience with ERP (preferably SAP) and OTC. Support team in business process improvements, implementing best practices and fully utilizing ERP system capabilities. Requires advance knowledge of MS excel, databases, and other software. Ability to learn and understand technical terminology. Excellent written and verbal communication skills, including effective listening skills. Must be able to work in a fast-paced goal-oriented environment. Able to handle multiple tasks, stay organized, and focused on details. If you are interested in this position, please give us a call at 843-229-6399.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      As a Customer Service Representative, you will be responsible for providing best in class customer service and direct involvement in day-to-day operations that positively impact sales goals. The Customer Service Representative is responsible for meeting customer needs in complex situations that require deviation from standard procedures.Responsibilities:Candidate will be responsible for:Handling complex customer orders, coordinating with production, meeting product delivery requirements, and meeting after sale service needs.Investigate, analyze and solve customer delivery, billing, technical and contract issues.Recognize and recommend areas that need improvement.Interfacing with customers to manage scorecard data.Support Sales Team on all reporting requirements.Working hours: 8:00 AM - 5:00 PMSkills:Candidate must have the following skills:Requires knowledge of the organization, products, and services. Advanced problem-solving skills. Strong customer service and communication skills.Must be able to work independent with little supervision.Education:AssociateExperience:0-1 yearsQualifications:Candidate must posses the following qualifications: Strong knowledge and experience with ERP (preferably SAP) and OTC. Support team in business process improvements, implementing best practices and fully utilizing ERP system capabilities. Requires advance knowledge of MS excel, databases, and other software. Ability to learn and understand technical terminology. Excellent written and verbal communication skills, including effective listening skills. Must be able to work in a fast-paced goal-oriented environment. Able to handle multiple tasks, stay organized, and focused on details. If you are interested in this position, please give us a call at 843-229-6399.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Spokane, Washington
      • Permanent
      • $37,500 per year
      • 2:00 PM - 9:30 PM
      Put Your Customer Service Skills to Work!The customer service Representative function must manage customers accounts, record details of as well as follow up on customer interactions. They must communicate and coordinate with internal departments and direct requests and unresolved issues to the designated resource.Spherion-, a locally owned staffing company, is seeking dependable, safety-focused light industrial staff to work for a leading company in Spokane Valley.Working hours : 2pm-9:30pm, requires Sat/Sun work, days off will be Tue/Wed or Wed/ThurResponsibilities:-Inbound calls existing customers of auto and property insurance-high volume-must be professional-1 yr commitmentWorking hours: 2:00 PM - 9:30 PMSkills:-Highly Proficient with computers-Typing Skills-Read and write EnglishEducation:High SchoolExperience:0-1 yearsQualifications:High School Diploma or GED1-4 years Call Center Apply onlineSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Put Your Customer Service Skills to Work!The customer service Representative function must manage customers accounts, record details of as well as follow up on customer interactions. They must communicate and coordinate with internal departments and direct requests and unresolved issues to the designated resource.Spherion-, a locally owned staffing company, is seeking dependable, safety-focused light industrial staff to work for a leading company in Spokane Valley.Working hours : 2pm-9:30pm, requires Sat/Sun work, days off will be Tue/Wed or Wed/ThurResponsibilities:-Inbound calls existing customers of auto and property insurance-high volume-must be professional-1 yr commitmentWorking hours: 2:00 PM - 9:30 PMSkills:-Highly Proficient with computers-Typing Skills-Read and write EnglishEducation:High SchoolExperience:0-1 yearsQualifications:High School Diploma or GED1-4 years Call Center Apply onlineSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Bedminster, New Jersey
      • Permanent
      • $37,000 - $41,000 per year
      • 9:00 AM - 6:00 PM
      Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities - Daily monitoring of inbound and outbound customer communications and support needs via phone and email. - Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken. - Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals. - Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues. - Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions. - Thorough and accurate reporting in CRM (NetSuite) and other databases. - Work closely with the sales department to ensure seamless processing of customer orders. - Attend educational seminars / trainings to improve product knowledge, skillset and performance level. - Meet personal and team productivity targets / scorecards. - Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed- Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it- You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.- You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.- You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:- High school or equivalent (Preferred) - Customer Service: 3 years (Preferred) Please apply here or forward your resume to toniitable@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities - Daily monitoring of inbound and outbound customer communications and support needs via phone and email. - Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken. - Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals. - Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues. - Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions. - Thorough and accurate reporting in CRM (NetSuite) and other databases. - Work closely with the sales department to ensure seamless processing of customer orders. - Attend educational seminars / trainings to improve product knowledge, skillset and performance level. - Meet personal and team productivity targets / scorecards. - Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed- Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it- You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.- You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.- You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:- High school or equivalent (Preferred) - Customer Service: 3 years (Preferred) Please apply here or forward your resume to toniitable@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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