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      • Fargo, North Dakota
      • Permanent
      • $70,000 - $95,000 per year
      • 8:00 AM - 5:00 PM
      Spherion Staffing is looking for someone with a construction/management background to fulfill a new role of Manager of Client Services. The Manager of Client Services is responsible for managing the warranty function as well as Client Support function for the period after home closing, for multiple markets. This position will work closely with the Director of Operations, Sales Team, Direct Reports, and other team members within each market. The goal is to ensure a consistent Client Support process, maximize resources to close warranty claims, use (and implement) resource analysis tools to proactively eliminate bottlenecks, and drive accountability of internal and external team members. The Manager of Client Services will be expected to bring insightful analysis, process improvement, and creative and sound business strategies to support the growth of the team and department. Success in this role is defined by enabling the growth of Client Support team members, raving fans (our Clients), and effective management of warranty costs through maintaining integrity of claims approval/denial process.Qualifications are a Construction degree with5 - 7 years of construction experience and 3+ years of directly managing staff with hire/fire accountability.Direct Hire OpportunitySalary $70-95k/year DOEMonday-Friday 8 am-5 pm with expectation to work additional hours, when necessary, to fulfill the responsibilities of the roleResponsibilities:Responsibilities:-Provide effective structure of resources/people and support to achieve production requirements-Manage a team of Client Support Coordinators, Client Support Technicians, and Client Support Admins-Hire, onboard, terminate, determine salary and structure, create PIPs when required, annual reviews, etc.-Provide and implement development plans and growth opportunities for all team members to increase capacity and capability for future growth needs and succession planning-Performance management with proactive approach-Continuously coach and mentor through each opportunity presented-Team goal creation and tracking in line with department goals-Implement and manage team and individual development plans-Manage process for Closing Day hand-off of Clients from Sales to Client Support-Ensure Clients are effectively onboarded into the Company's warranty management system-Mange system for educating & informing Clients on the Company?s warranty standards & procedures-Oversee Clients warranty claims submission process-Aid direct reports in evaluating claims from Clients and make determinations regarding warranty coverage where MCS authority is required-Ensure vendors are held accountable to warranty standards and obligations-Ensure all Claims, Work Orders, and Client Communications are recorded in Company?s warranty management system and executed in compliance with standard operating procedures-Ensure Clients receive an exceptional Client Experience during the warranty period-Ensure responses to Client inquiries and requests is done promptly, less than 8 business hours from time communication is received from Client-Support direct reports in working through high conflict engagements with Clients-Aid in development of annual budget for Client Support related expenses-Track departments progress against annual budget and execute corrective strategies where necessary-Provide final review and approval (or rejection) for invoices received for warranty repairsWorking hours: 8:00 AM - 5:00 PMSkills:Requirements:-Bachelor's degree in Construction Management, or other related fields preferred-Must have 5 - 7 years of construction experience-Must have 3+ years of directly managing staff with hire/fire accountability-Must be highly proficient with MS Excel, and MS Project and other related software skills necessary-Must be a reliable individual who is a team player, has excellent customer service skills, with superior communication skills-Need to have strong problem-solving skills and be able to work independently to complete objectives from start to finish and within budget-Must be able to manage multiple objectives while prioritizing effectively-Strong organizational skills are essential-Strong analytical skills combined with strategic planning experience are essential-Experience in managing and projecting resource needs & requirements-Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsEducation:BachelorsExperience:4-7 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply or email your resume to kerrimattern@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is looking for someone with a construction/management background to fulfill a new role of Manager of Client Services. The Manager of Client Services is responsible for managing the warranty function as well as Client Support function for the period after home closing, for multiple markets. This position will work closely with the Director of Operations, Sales Team, Direct Reports, and other team members within each market. The goal is to ensure a consistent Client Support process, maximize resources to close warranty claims, use (and implement) resource analysis tools to proactively eliminate bottlenecks, and drive accountability of internal and external team members. The Manager of Client Services will be expected to bring insightful analysis, process improvement, and creative and sound business strategies to support the growth of the team and department. Success in this role is defined by enabling the growth of Client Support team members, raving fans (our Clients), and effective management of warranty costs through maintaining integrity of claims approval/denial process.Qualifications are a Construction degree with5 - 7 years of construction experience and 3+ years of directly managing staff with hire/fire accountability.Direct Hire OpportunitySalary $70-95k/year DOEMonday-Friday 8 am-5 pm with expectation to work additional hours, when necessary, to fulfill the responsibilities of the roleResponsibilities:Responsibilities:-Provide effective structure of resources/people and support to achieve production requirements-Manage a team of Client Support Coordinators, Client Support Technicians, and Client Support Admins-Hire, onboard, terminate, determine salary and structure, create PIPs when required, annual reviews, etc.-Provide and implement development plans and growth opportunities for all team members to increase capacity and capability for future growth needs and succession planning-Performance management with proactive approach-Continuously coach and mentor through each opportunity presented-Team goal creation and tracking in line with department goals-Implement and manage team and individual development plans-Manage process for Closing Day hand-off of Clients from Sales to Client Support-Ensure Clients are effectively onboarded into the Company's warranty management system-Mange system for educating & informing Clients on the Company?s warranty standards & procedures-Oversee Clients warranty claims submission process-Aid direct reports in evaluating claims from Clients and make determinations regarding warranty coverage where MCS authority is required-Ensure vendors are held accountable to warranty standards and obligations-Ensure all Claims, Work Orders, and Client Communications are recorded in Company?s warranty management system and executed in compliance with standard operating procedures-Ensure Clients receive an exceptional Client Experience during the warranty period-Ensure responses to Client inquiries and requests is done promptly, less than 8 business hours from time communication is received from Client-Support direct reports in working through high conflict engagements with Clients-Aid in development of annual budget for Client Support related expenses-Track departments progress against annual budget and execute corrective strategies where necessary-Provide final review and approval (or rejection) for invoices received for warranty repairsWorking hours: 8:00 AM - 5:00 PMSkills:Requirements:-Bachelor's degree in Construction Management, or other related fields preferred-Must have 5 - 7 years of construction experience-Must have 3+ years of directly managing staff with hire/fire accountability-Must be highly proficient with MS Excel, and MS Project and other related software skills necessary-Must be a reliable individual who is a team player, has excellent customer service skills, with superior communication skills-Need to have strong problem-solving skills and be able to work independently to complete objectives from start to finish and within budget-Must be able to manage multiple objectives while prioritizing effectively-Strong organizational skills are essential-Strong analytical skills combined with strategic planning experience are essential-Experience in managing and projecting resource needs & requirements-Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsEducation:BachelorsExperience:4-7 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply or email your resume to kerrimattern@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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