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    3 jobs found for Customer service in Michigan

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      • Livonia, Michigan
      • Temporary
      • $15.00 per hour
      • 8:00 AM - 5:00 PM
      Essential Duties and Responsibilities:Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with allperformance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.Responsibilities:Track and document all inquiries using the applicable systems.Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.Complete associated tasks according to the established guidelines.Track and document all inquiries using the applicable systems.Meet Quality Assurance (QA) and other key performance metrics.Facilitate the fulfillment of caller requests for materials via mail, email, or download.Transfer/refer consumers to appropriate entities according to the established guidelines.Escalate calls or issues to the appropriate designated staff for resolution as needed.Facilitate translation services for non-English speaking callers according to procedures.Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.Working hours: 8:00 AM - 5:00 PMSkills:N/AEducation:High SchoolExperience:0-1 yearsQualifications:High School diploma with 1 years of CSR experience.All candidates must have 1 yr CSR exp and be able to work onsiteAll candidates must meet or exceed the standard on the Typing (5 min, 7000 Key Strokes @ 25 WPM) and Customer Mindset Survey (80%)All candidates must be submitted to FG with assessments scores attached, once shortlisted, you may select them as one of your starts. Onsite all candidates will be required to wear a mask and spaced 6ft or more apart with proper COVID protocols in place. Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Essential Duties and Responsibilities:Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with allperformance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.Responsibilities:Track and document all inquiries using the applicable systems.Answer incoming calls from consumers and providers requesting information about the Medicaid Newborn process, Good Cause, and/or Presumptive Eligibility for children.Complete associated tasks according to the established guidelines.Track and document all inquiries using the applicable systems.Meet Quality Assurance (QA) and other key performance metrics.Facilitate the fulfillment of caller requests for materials via mail, email, or download.Transfer/refer consumers to appropriate entities according to the established guidelines.Escalate calls or issues to the appropriate designated staff for resolution as needed.Facilitate translation services for non-English speaking callers according to procedures.Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.Working hours: 8:00 AM - 5:00 PMSkills:N/AEducation:High SchoolExperience:0-1 yearsQualifications:High School diploma with 1 years of CSR experience.All candidates must have 1 yr CSR exp and be able to work onsiteAll candidates must meet or exceed the standard on the Typing (5 min, 7000 Key Strokes @ 25 WPM) and Customer Mindset Survey (80%)All candidates must be submitted to FG with assessments scores attached, once shortlisted, you may select them as one of your starts. Onsite all candidates will be required to wear a mask and spaced 6ft or more apart with proper COVID protocols in place. Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Lansing, Michigan
      • Permanent
      • $22.56 - $23.01 per hour
      • 8:00 AM - 5:00 PM
      - Responsible for logistics of training events such as: negotiating hotel room rates, ensuring adequate training space, presenter travel arrangements, food and beverage recommendations, audio/visual support and all necessary details for implementing training events.- Set up and facilitate virtual training via Zoom meetings and webinar.- Develop brochures, flyers and registration forms for promotion of training events.- Financial accountability to include budget preparation, reconciliation and processing travel expense reports.- Negotiate contracts with training venues for meeting space, catering and overnight room rates.- Prepare all event support materials such as nametags, tent cards, agendas, handouts, etc.- Manage Continuing Education Credits for trainings and conferences for Social Work, Nursing and Substance Use Disorders.- Work with multiple committees and stakeholders.- Maintain accurate database.- Arrange travel for presenters and staff when required.- Assist with speaker management for conferences and training events.- Provide on-site coordination for trainings and conferences throughout Michigan.Responsibilities:?? Responsible for logistics of training events such as: negotiating hotel room rates, ensuring adequate training space, presenter travel arrangements, food and beverage recommendations, audio/visual support and all necessary details for implementing training events.?? Set up and facilitate virtual trainings via Zoom meetings and webinar.?? Develop brochures, flyers and registration forms for promotion of training events.?? Financial accountability to include budget preparation, reconciliation and processing travel expense reports.?? Negotiate contracts with training venues for meeting space, catering and overnight room rates.?? Prepare all event support materials such as nametags, tent cards, agendas, handouts, etc.?? Manage Continuing Education Credits for trainings and conferences for Social Work, Nursing and Substance Use Disorders.?? Work with multiple committees and stakeholders.?? Maintain accurate database.?? Arrange travel for presenters and staff when required.?? Assist with speaker management for conferences and training events.?? Provide on-site coordination for trainings and conferences throughout Michigan.Working hours: 8:00 AM - 5:00 PMSkills:- Proficient customer service focus- Project management skills including the ability to proactively pre-plan event logistics, identify potential problem areas and implement appropriate solutions- Ability to execute tasks in a thorough, accurate and timely fashion while managing multiple, competing priorities- Prioritize training projects and organize within project timelines- Proficient communication and interpersonal skills- Experience at working both independently and in a team-oriented, collaborative environment- Excellent attention to details- Proficient in Microsoft Office Suite, Zoom, and email marketing- Ability to problem-solve technical issues and database management.- Ability to travel to offsite locations and venues for trainings and conferences- Ability to lift 20 pounds (materials for trainings and conference)- Preferred, but not required, previous experience coordinating conferences with multiple concurrent sessions.Education:High SchoolExperience:1-4 yearsQualifications:. One year prior experience required. ?? Travel to conference/training events throughout Michigan is frequent and required.?? Travel expenses are reimbursed. Apply online today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      - Responsible for logistics of training events such as: negotiating hotel room rates, ensuring adequate training space, presenter travel arrangements, food and beverage recommendations, audio/visual support and all necessary details for implementing training events.- Set up and facilitate virtual training via Zoom meetings and webinar.- Develop brochures, flyers and registration forms for promotion of training events.- Financial accountability to include budget preparation, reconciliation and processing travel expense reports.- Negotiate contracts with training venues for meeting space, catering and overnight room rates.- Prepare all event support materials such as nametags, tent cards, agendas, handouts, etc.- Manage Continuing Education Credits for trainings and conferences for Social Work, Nursing and Substance Use Disorders.- Work with multiple committees and stakeholders.- Maintain accurate database.- Arrange travel for presenters and staff when required.- Assist with speaker management for conferences and training events.- Provide on-site coordination for trainings and conferences throughout Michigan.Responsibilities:?? Responsible for logistics of training events such as: negotiating hotel room rates, ensuring adequate training space, presenter travel arrangements, food and beverage recommendations, audio/visual support and all necessary details for implementing training events.?? Set up and facilitate virtual trainings via Zoom meetings and webinar.?? Develop brochures, flyers and registration forms for promotion of training events.?? Financial accountability to include budget preparation, reconciliation and processing travel expense reports.?? Negotiate contracts with training venues for meeting space, catering and overnight room rates.?? Prepare all event support materials such as nametags, tent cards, agendas, handouts, etc.?? Manage Continuing Education Credits for trainings and conferences for Social Work, Nursing and Substance Use Disorders.?? Work with multiple committees and stakeholders.?? Maintain accurate database.?? Arrange travel for presenters and staff when required.?? Assist with speaker management for conferences and training events.?? Provide on-site coordination for trainings and conferences throughout Michigan.Working hours: 8:00 AM - 5:00 PMSkills:- Proficient customer service focus- Project management skills including the ability to proactively pre-plan event logistics, identify potential problem areas and implement appropriate solutions- Ability to execute tasks in a thorough, accurate and timely fashion while managing multiple, competing priorities- Prioritize training projects and organize within project timelines- Proficient communication and interpersonal skills- Experience at working both independently and in a team-oriented, collaborative environment- Excellent attention to details- Proficient in Microsoft Office Suite, Zoom, and email marketing- Ability to problem-solve technical issues and database management.- Ability to travel to offsite locations and venues for trainings and conferences- Ability to lift 20 pounds (materials for trainings and conference)- Preferred, but not required, previous experience coordinating conferences with multiple concurrent sessions.Education:High SchoolExperience:1-4 yearsQualifications:. One year prior experience required. ?? Travel to conference/training events throughout Michigan is frequent and required.?? Travel expenses are reimbursed. Apply online today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Battle Creek, Michigan
      • Temp to Perm
      • $15.00 per hour
      • 9:00 AM - 5:00 PM
      S/R Coordinator will assume a variety of responsibilities. Performing day to day activities involving customer service support to assigned accounts, establishing shipping and receiving schedules, and coordinating other functions related to the UHT distribution center. The position will require strong organizational and prioritization abilities. The coordinator will work alongside distribution center leadership, the sales group, and operations to efficiently establish the daily work requirements in the department. Essential Duties and Responsibilities Input all customer profiles, data entry & ordersProvide accurate feedback to the Manager with regard to customer complaints Track shorts of assigned customers Set appointments for all outgoing and incoming loadsTrack and update appointments in ASCInput and update inventory in ASC Answer incoming calls Follows all company policies and procedures regarding GMPs, SOPs and Quality standards.Demonstrates problem solving and decision making ability regarding day to day operations Effectively utilize time available to achieve results through control over ongoing projects and prioritizing demands. Must demonstrate proficiency in essential tasks of the job and a willingness to learn and share knowledgeOther duties as assigned or required Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee may be frequently exposed moving mechanical parts and forklifts. The employee is occasionally exposed to wet / humid / cold conditions (non-weather).The noise level in the work environment may be loud.The employee is occasionally required to stand; walk and sit.The employee may occasionally be required to lift and/or move up to 50 pounds.Responsibilities:Input all customer profiles, data entry & ordersProvide accurate feedback to the Manager with regard to customer complaints Track shorts of assigned customers Set appointments for all outgoing and incoming loadsTrack and update appointments in ASCInput and update inventory in ASC Answer incoming calls Follows all company policies and procedures regarding GMPs, SOPs and Quality standards.Demonstrates problem solving and decision making ability regarding day to day operations Effectively utilize time available to achieve results through control over ongoing projects and prioritizing demands. Must demonstrate proficiency in essential tasks of the job and a willingness to learn and share knowledgeOther duties as assigned or requiredWorking hours: 9:00 AM - 5:00 PMSkills:-organization -scheduling-prioritizationEducation:High SchoolExperience:1-4 yearsQualifications:-needs resume-high school education-pass screening Apply today! Please include resume.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      S/R Coordinator will assume a variety of responsibilities. Performing day to day activities involving customer service support to assigned accounts, establishing shipping and receiving schedules, and coordinating other functions related to the UHT distribution center. The position will require strong organizational and prioritization abilities. The coordinator will work alongside distribution center leadership, the sales group, and operations to efficiently establish the daily work requirements in the department. Essential Duties and Responsibilities Input all customer profiles, data entry & ordersProvide accurate feedback to the Manager with regard to customer complaints Track shorts of assigned customers Set appointments for all outgoing and incoming loadsTrack and update appointments in ASCInput and update inventory in ASC Answer incoming calls Follows all company policies and procedures regarding GMPs, SOPs and Quality standards.Demonstrates problem solving and decision making ability regarding day to day operations Effectively utilize time available to achieve results through control over ongoing projects and prioritizing demands. Must demonstrate proficiency in essential tasks of the job and a willingness to learn and share knowledgeOther duties as assigned or required Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee may be frequently exposed moving mechanical parts and forklifts. The employee is occasionally exposed to wet / humid / cold conditions (non-weather).The noise level in the work environment may be loud.The employee is occasionally required to stand; walk and sit.The employee may occasionally be required to lift and/or move up to 50 pounds.Responsibilities:Input all customer profiles, data entry & ordersProvide accurate feedback to the Manager with regard to customer complaints Track shorts of assigned customers Set appointments for all outgoing and incoming loadsTrack and update appointments in ASCInput and update inventory in ASC Answer incoming calls Follows all company policies and procedures regarding GMPs, SOPs and Quality standards.Demonstrates problem solving and decision making ability regarding day to day operations Effectively utilize time available to achieve results through control over ongoing projects and prioritizing demands. Must demonstrate proficiency in essential tasks of the job and a willingness to learn and share knowledgeOther duties as assigned or requiredWorking hours: 9:00 AM - 5:00 PMSkills:-organization -scheduling-prioritizationEducation:High SchoolExperience:1-4 yearsQualifications:-needs resume-high school education-pass screening Apply today! Please include resume.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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