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    3 jobs found for Customer service in Madison, Wisconsin

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      • Madison, Wisconsin
      • Temporary
      • $22.00 - $28.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion is working in partnership with Exact Sciences to find an HR Operations Coordinator who will provide functional support to the HR Operations team while ensuring a high level of internal and external customer satisfaction and service. The HR Operations Coordinator is responsible for facilitating centralized employee lifecycle processes to include new hire onboarding, employment offers, and background checks, job descriptions, various compliance programs, and other processes as developed by the HR Operations team.Responsibilities:- Assists with the logistics and preparation of New Employee Orientation.- Ensure accurate data delivery through transactions in various systems and data entry.- Proactively audit HR systems to ensure the integrity of candidate and employee data.- Oversee the communication, maintenance, tracking, and payout processes for the Employee Referral Program.- Employee file maintenance to include filing of records, records retention activities, and agreement tracking.- Maintain and protect confidential data with utmost scrutiny, judgment, and care and ensure awareness of and compliance with employment regulations and laws.- Flexible and able to adapt to a rapidly changing environment.- Positive, self-motivated individual who can complete goals independently.- Strong organizational and interpersonal skills; demonstrated ability to build relationships and effectively connect with others; approachable & viewed as a responsive resource for employees and leaders.- Excellent communication skills, both verbal and written.- Strong commitment to providing world-class customer service to internal and external customers.- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.- Support and comply with the company Quality Management System policies and procedures.Working hours: 8:00 AM - 5:00 PMSkills:- Strong commitment to providing world-class customer service to internal and external customers.- Approachable and viewed as a responsive resource.- Demonstrated ability to maintain confidential information.- Ability to work overtime as needed.- Ability to lift up to 25 pounds for approximately 5% of a typical working day. - Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 85% of a typical working day.- Ability to work on a computer and phone simultaneously.- Ability to use a telephone through a headset.- Ability and means to travel between Madison locations.Education:BachelorsExperience:1-4 yearsQualifications:- Bachelors degree in a Business Administration or related field, Human Resources preferred; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of Bachelors degree.- 1+ years demonstrated experience working with or supporting a Human Resources function, recruitment team, and/or HR Operations processes in a growing company.- General awareness of regulations and compliance expectations related to staffing and recruiting and other HR guidance.- Demonstrated ability to build relationships and effectively connect with others.- Professional working knowledge with Microsoft Office Word, Excel, and Power Point. Send in an application by clicking on the "Apply" button in the top right corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status,
      Spherion is working in partnership with Exact Sciences to find an HR Operations Coordinator who will provide functional support to the HR Operations team while ensuring a high level of internal and external customer satisfaction and service. The HR Operations Coordinator is responsible for facilitating centralized employee lifecycle processes to include new hire onboarding, employment offers, and background checks, job descriptions, various compliance programs, and other processes as developed by the HR Operations team.Responsibilities:- Assists with the logistics and preparation of New Employee Orientation.- Ensure accurate data delivery through transactions in various systems and data entry.- Proactively audit HR systems to ensure the integrity of candidate and employee data.- Oversee the communication, maintenance, tracking, and payout processes for the Employee Referral Program.- Employee file maintenance to include filing of records, records retention activities, and agreement tracking.- Maintain and protect confidential data with utmost scrutiny, judgment, and care and ensure awareness of and compliance with employment regulations and laws.- Flexible and able to adapt to a rapidly changing environment.- Positive, self-motivated individual who can complete goals independently.- Strong organizational and interpersonal skills; demonstrated ability to build relationships and effectively connect with others; approachable & viewed as a responsive resource for employees and leaders.- Excellent communication skills, both verbal and written.- Strong commitment to providing world-class customer service to internal and external customers.- Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.- Support and comply with the company Quality Management System policies and procedures.Working hours: 8:00 AM - 5:00 PMSkills:- Strong commitment to providing world-class customer service to internal and external customers.- Approachable and viewed as a responsive resource.- Demonstrated ability to maintain confidential information.- Ability to work overtime as needed.- Ability to lift up to 25 pounds for approximately 5% of a typical working day. - Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 85% of a typical working day.- Ability to work on a computer and phone simultaneously.- Ability to use a telephone through a headset.- Ability and means to travel between Madison locations.Education:BachelorsExperience:1-4 yearsQualifications:- Bachelors degree in a Business Administration or related field, Human Resources preferred; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of Bachelors degree.- 1+ years demonstrated experience working with or supporting a Human Resources function, recruitment team, and/or HR Operations processes in a growing company.- General awareness of regulations and compliance expectations related to staffing and recruiting and other HR guidance.- Demonstrated ability to build relationships and effectively connect with others.- Professional working knowledge with Microsoft Office Word, Excel, and Power Point. Send in an application by clicking on the "Apply" button in the top right corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status,
      • Middleton, Wisconsin
      • Temporary
      • $20.00 per hour
      • 2:00 PM - 11:00 PM
      Spherion, in partnership with our Middleton, WI technology client, is looking for a Technical Support Coordinator! This position is responsible for ensuring the technical service needs of customers are met. You will take service requests over the phone to generate resolution arrangements needed at customer locations and coordinate all parties to fully restore service.This temporary position goes through 03/31/2022 with the opportunity for extension or conversion to permanent hire!Responsibilities:- Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact- Take inbound calls from the Service queue for field reporting status or request direction- Ensure that the field technical staff or partners time spent onsite is utilized in the most efficient fashion possible- Document the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requests- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to the scheduling of technicians- Enter updates in customer databases per established practices and/or customer requirements- Closeout completed service requests in internal and/or customer database- Outbound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded- Inbound call reception and issue-based call sorting for field technicians use onsite at customer locations for service requestsWorking hours: 2:00 PM - 11:00 PMSkills:- Proven ability to effectively work in a team-oriented, non-confrontational environment, with customers and all other departments- Excellent communication skills, both written and verbal include the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization- Demonstrated customer service focus- Robust organization and prioritization skills- Excellent attention to detailEducation:AssociateExperience:1-4 yearsQualifications:- Minimum 2 years of higher education in Information Technology- LAN/WAN infrastructure or equivalent industry experience- 2-3 years of prior experience in a related field- Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location Apply today via the apply button in the top righthand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion, in partnership with our Middleton, WI technology client, is looking for a Technical Support Coordinator! This position is responsible for ensuring the technical service needs of customers are met. You will take service requests over the phone to generate resolution arrangements needed at customer locations and coordinate all parties to fully restore service.This temporary position goes through 03/31/2022 with the opportunity for extension or conversion to permanent hire!Responsibilities:- Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact- Take inbound calls from the Service queue for field reporting status or request direction- Ensure that the field technical staff or partners time spent onsite is utilized in the most efficient fashion possible- Document the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requests- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to the scheduling of technicians- Enter updates in customer databases per established practices and/or customer requirements- Closeout completed service requests in internal and/or customer database- Outbound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded- Inbound call reception and issue-based call sorting for field technicians use onsite at customer locations for service requestsWorking hours: 2:00 PM - 11:00 PMSkills:- Proven ability to effectively work in a team-oriented, non-confrontational environment, with customers and all other departments- Excellent communication skills, both written and verbal include the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization- Demonstrated customer service focus- Robust organization and prioritization skills- Excellent attention to detailEducation:AssociateExperience:1-4 yearsQualifications:- Minimum 2 years of higher education in Information Technology- LAN/WAN infrastructure or equivalent industry experience- 2-3 years of prior experience in a related field- Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location Apply today via the apply button in the top righthand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Middleton, Wisconsin
      • Temporary
      • $17.00 - $17.50 per hour
      • 8:00 AM - 5:00 PM
      Join a global leader in the insurance industry as a temporary Participant Services Representative! This position is responsible for responding to incoming telephone calls from plan participants regarding our client's products, including the benefits card. If you are customer-focused, enjoy working in a fast-paced environment, and have excellent communication skills, please apply today!Responsibilities:- Address participant inquiries in a positive, professional manner via telephone in a way that is meaningful and engaging- Establish rapport and trust with all customers, ensuring a high quality and meaningful experience- Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to guide others and provide working knowledge- Respond to incoming inquiries and tasks from other departments in a customer-centric and professional manner- Participate and contribute in scheduled team meetings- Safeguard confidentiality, privacy, and security of organization and customer (PHI) information- Assist in the training & mentoring of new hires- Perform other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:- Proven aptitude for empathizing with others- Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax, and business acumen- Demonstrated ability to use reason and problem-solving skills in a fast pace environmentEducation:High SchoolExperience:1-4 yearsQualifications:- High School diploma or GED required- 1+year experience providing customer service- Basic working knowledge of Microsoft Word, Excel, and Outlook- Demonstrated ability to utilize basic math skills of addition, subtraction, multiplication, and division Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Join a global leader in the insurance industry as a temporary Participant Services Representative! This position is responsible for responding to incoming telephone calls from plan participants regarding our client's products, including the benefits card. If you are customer-focused, enjoy working in a fast-paced environment, and have excellent communication skills, please apply today!Responsibilities:- Address participant inquiries in a positive, professional manner via telephone in a way that is meaningful and engaging- Establish rapport and trust with all customers, ensuring a high quality and meaningful experience- Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to guide others and provide working knowledge- Respond to incoming inquiries and tasks from other departments in a customer-centric and professional manner- Participate and contribute in scheduled team meetings- Safeguard confidentiality, privacy, and security of organization and customer (PHI) information- Assist in the training & mentoring of new hires- Perform other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:- Proven aptitude for empathizing with others- Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax, and business acumen- Demonstrated ability to use reason and problem-solving skills in a fast pace environmentEducation:High SchoolExperience:1-4 yearsQualifications:- High School diploma or GED required- 1+year experience providing customer service- Basic working knowledge of Microsoft Word, Excel, and Outlook- Demonstrated ability to utilize basic math skills of addition, subtraction, multiplication, and division Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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