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      • Decatur, Alabama
      • Temp to Perm
      • $18.50 per hour
      • 8:30 AM - 5:00 PM
      We have a great opportunity for a Customer Service Representative with a well known Logistics and freight solution Company. You'll work with customers, business partners and drivers to make sure theyare meeting their commitments and delighting their customers at every step of the experience.Responsibilities:Assist customers and business partners via telephone and email??? Handle customer complaints in a calm, professional manner??? Diagnose, assess and resolve problems or issues??? Monitor progress of delivery routes??? Scan haul-away pods and verify stamps??? Process changes or cancellations to delivery ordersWorking hours: 8:30 AM - 5:00 PMSkills:Experience with Microsoft Office programs such as MS Project, Word, Excel and power pointEducation:High SchoolExperience:1-4 yearsQualifications:High school diploma or equivalent??? 1-year related experience preferably within a call center environment??? Strong customer service skills and the ability to satisfactorily resolve issues??? Solid ability to multitask with exceptional organizational skills??? Ability to thrive under pressure while delivering solutions that exceed customer expectations Please email Resume to edwinmarroquin@spherionStaffing.com or text "CSR Decatur" to 256-881-0993 .Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      We have a great opportunity for a Customer Service Representative with a well known Logistics and freight solution Company. You'll work with customers, business partners and drivers to make sure theyare meeting their commitments and delighting their customers at every step of the experience.Responsibilities:Assist customers and business partners via telephone and email??? Handle customer complaints in a calm, professional manner??? Diagnose, assess and resolve problems or issues??? Monitor progress of delivery routes??? Scan haul-away pods and verify stamps??? Process changes or cancellations to delivery ordersWorking hours: 8:30 AM - 5:00 PMSkills:Experience with Microsoft Office programs such as MS Project, Word, Excel and power pointEducation:High SchoolExperience:1-4 yearsQualifications:High school diploma or equivalent??? 1-year related experience preferably within a call center environment??? Strong customer service skills and the ability to satisfactorily resolve issues??? Solid ability to multitask with exceptional organizational skills??? Ability to thrive under pressure while delivering solutions that exceed customer expectations Please email Resume to edwinmarroquin@spherionStaffing.com or text "CSR Decatur" to 256-881-0993 .Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Huntsville, Alabama
      • Temp to Perm
      • $17.50 - $18.50 per hour
      • 1:30 PM - 10:30 PM (Various Shifts Available)
      Are you interested in gaining exposure to a variety of projects, fostering client relationships, and expanding your professional career? We are proud to be a global workforce with talents at every level. We focus on creating a workplace that allows everyone to thrive. We take care of the health and safety of our employees; our diversity, culture of respect and focus on collaboration are core to how we believe a business should be run and key to how we deliver.Responsibilities:What you???ll do on a typical day:Assist customers and business partners via telephone and emailHandle customer complaints in a calm, professional mannerDiagnose, assess and resolve problems or issuesMonitor progress of delivery routesScan haul-away pods and verify stampsProcess changes or cancellations to delivery ordersWorking hours: 1:30 PM - 10:30 PM (Various Shifts Available)Skills:Profound customer service skills and the ability to satisfactorily resolve issuesSolid ability to multitask with exceptional organizational skillsAbility to thrive under pressure while delivering solutions that exceed customer expectationsEducation:No Degree RequiredExperience:1-4 yearsQualifications:Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.Well spoken and great communication skills (written and verbally)It???d be great if you also have: Experience in SAP management system. 1-year related experience preferably within a call center environment Apply Here or Text "CSR" to 256-881-0993Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Are you interested in gaining exposure to a variety of projects, fostering client relationships, and expanding your professional career? We are proud to be a global workforce with talents at every level. We focus on creating a workplace that allows everyone to thrive. We take care of the health and safety of our employees; our diversity, culture of respect and focus on collaboration are core to how we believe a business should be run and key to how we deliver.Responsibilities:What you???ll do on a typical day:Assist customers and business partners via telephone and emailHandle customer complaints in a calm, professional mannerDiagnose, assess and resolve problems or issuesMonitor progress of delivery routesScan haul-away pods and verify stampsProcess changes or cancellations to delivery ordersWorking hours: 1:30 PM - 10:30 PM (Various Shifts Available)Skills:Profound customer service skills and the ability to satisfactorily resolve issuesSolid ability to multitask with exceptional organizational skillsAbility to thrive under pressure while delivering solutions that exceed customer expectationsEducation:No Degree RequiredExperience:1-4 yearsQualifications:Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.Well spoken and great communication skills (written and verbally)It???d be great if you also have: Experience in SAP management system. 1-year related experience preferably within a call center environment Apply Here or Text "CSR" to 256-881-0993Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Alabama
      • Temp to Perm
      • $17.50 - $18.50 per hour
      • 1:30 PM - 10:30 PM (Various Shifts Available)
      Are you interested in gaining exposure to a variety of projects, fostering client relationships, and expanding your professional career? We are proud to be a global workforce with talents at every level. We focus on creating a workplace that allows everyone to thrive. We take care of the health and safety of our employees; our diversity, culture of respect and focus on collaboration are core to how we believe a business should be run and key to how we deliver.Responsibilities:What you?ll do on a typical day:Assist customers and business partners via telephone and emailHandle customer complaints in a calm, professional mannerDiagnose, assess and resolve problems or issuesMonitor progress of delivery routesScan haul-away pods and verify stampsProcess changes or cancellations to delivery ordersWorking hours: 1:30 PM - 10:30 PM (Various Shifts Available)Skills:Profound customer service skills and the ability to satisfactorily resolve issuesSolid ability to multitask with exceptional organizational skillsAbility to thrive under pressure while delivering solutions that exceed customer expectationsEducation:No Degree RequiredExperience:1-4 yearsQualifications:Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.Well spoken and great communication skills (written and verbally)It?d be great if you also have: Experience in SAP management system. 1-year related experience preferably within a call center environment Apply Here or Text "CSR" to 256-881-0993Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Are you interested in gaining exposure to a variety of projects, fostering client relationships, and expanding your professional career? We are proud to be a global workforce with talents at every level. We focus on creating a workplace that allows everyone to thrive. We take care of the health and safety of our employees; our diversity, culture of respect and focus on collaboration are core to how we believe a business should be run and key to how we deliver.Responsibilities:What you?ll do on a typical day:Assist customers and business partners via telephone and emailHandle customer complaints in a calm, professional mannerDiagnose, assess and resolve problems or issuesMonitor progress of delivery routesScan haul-away pods and verify stampsProcess changes or cancellations to delivery ordersWorking hours: 1:30 PM - 10:30 PM (Various Shifts Available)Skills:Profound customer service skills and the ability to satisfactorily resolve issuesSolid ability to multitask with exceptional organizational skillsAbility to thrive under pressure while delivering solutions that exceed customer expectationsEducation:No Degree RequiredExperience:1-4 yearsQualifications:Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.Well spoken and great communication skills (written and verbally)It?d be great if you also have: Experience in SAP management system. 1-year related experience preferably within a call center environment Apply Here or Text "CSR" to 256-881-0993Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Decatur, Alabama
      • Temp to Perm
      • $17.50 - $18.50 per hour
      • 8:00 AM - 5:00 PM
      Are you interested in gaining exposure to a variety of projects, fostering client relationships, and expanding your professional career? We are proud to be a global workforce with talents at every level. We focus on creating a workplace that allows everyone to thrive. We take care of the health and safety of our employees; our diversity, culture of respect and focus on collaboration are core to how we believe a business should be run and key to how we deliver.Responsibilities:What you'll do on a typical day:Assist customers and business partners via telephone and emailHandle customer complaints in a calm, professional mannerDiagnose, assess and resolve problems or issuesMonitor progress of delivery routesScan haul-away pods and verify stampsProcess changes or cancellations to delivery ordersWorking hours: 8:00 AM - 5:00 PMSkills:Profound customer service skills and the ability to satisfactorily resolve issuesSolid ability to multitask with exceptional organizational skillsAbility to thrive under pressure while delivering solutions that exceed customer expectationsEducation:No Degree RequiredExperience:1-4 yearsQualifications:Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.Well spoken and great communication skills (written and verbally)It?d be great if you also have: Experience in SAP management system. 1-year related experience preferably within a call center environment Resume is a must. Apply Here or Text "CSR" to 256-881-0993Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Are you interested in gaining exposure to a variety of projects, fostering client relationships, and expanding your professional career? We are proud to be a global workforce with talents at every level. We focus on creating a workplace that allows everyone to thrive. We take care of the health and safety of our employees; our diversity, culture of respect and focus on collaboration are core to how we believe a business should be run and key to how we deliver.Responsibilities:What you'll do on a typical day:Assist customers and business partners via telephone and emailHandle customer complaints in a calm, professional mannerDiagnose, assess and resolve problems or issuesMonitor progress of delivery routesScan haul-away pods and verify stampsProcess changes or cancellations to delivery ordersWorking hours: 8:00 AM - 5:00 PMSkills:Profound customer service skills and the ability to satisfactorily resolve issuesSolid ability to multitask with exceptional organizational skillsAbility to thrive under pressure while delivering solutions that exceed customer expectationsEducation:No Degree RequiredExperience:1-4 yearsQualifications:Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.Well spoken and great communication skills (written and verbally)It?d be great if you also have: Experience in SAP management system. 1-year related experience preferably within a call center environment Resume is a must. Apply Here or Text "CSR" to 256-881-0993Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Alabama
      • Temp to Perm
      • $17.50 - $18.50 per hour
      • 1:30 PM - 10:30 PM (Various Shifts Available)
      Are you interested in gaining exposure to a variety of projects, fostering client relationships, and expanding your professional career? We are proud to be a global workforce with talents at every level. We focus on creating a workplace that allows everyone to thrive. We take care of the health and safety of our employees; our diversity, culture of respect and focus on collaboration are core to how we believe a business should be run and key to how we deliver.Responsibilities:What you?ll do on a typical day:Assist customers and business partners via telephone and emailHandle customer complaints in a calm, professional mannerDiagnose, assess and resolve problems or issuesMonitor progress of delivery routesScan haul-away pods and verify stampsProcess changes or cancellations to delivery ordersWorking hours: 1:30 PM - 10:30 PM (Various Shifts Available)Skills:Profound customer service skills and the ability to satisfactorily resolve issuesSolid ability to multitask with exceptional organizational skillsAbility to thrive under pressure while delivering solutions that exceed customer expectationsEducation:No Degree RequiredExperience:1-4 yearsQualifications:Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.Well spoken and great communication skills (written and verbally)It?d be great if you also have: Experience in SAP management system. 1-year related experience preferably within a call center environment Apply Here or Text "CSR" to 256-881-0993Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Are you interested in gaining exposure to a variety of projects, fostering client relationships, and expanding your professional career? We are proud to be a global workforce with talents at every level. We focus on creating a workplace that allows everyone to thrive. We take care of the health and safety of our employees; our diversity, culture of respect and focus on collaboration are core to how we believe a business should be run and key to how we deliver.Responsibilities:What you?ll do on a typical day:Assist customers and business partners via telephone and emailHandle customer complaints in a calm, professional mannerDiagnose, assess and resolve problems or issuesMonitor progress of delivery routesScan haul-away pods and verify stampsProcess changes or cancellations to delivery ordersWorking hours: 1:30 PM - 10:30 PM (Various Shifts Available)Skills:Profound customer service skills and the ability to satisfactorily resolve issuesSolid ability to multitask with exceptional organizational skillsAbility to thrive under pressure while delivering solutions that exceed customer expectationsEducation:No Degree RequiredExperience:1-4 yearsQualifications:Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.Well spoken and great communication skills (written and verbally)It?d be great if you also have: Experience in SAP management system. 1-year related experience preferably within a call center environment Apply Here or Text "CSR" to 256-881-0993Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Birmingham, Alabama
      • Permanent
      • $55,000 - $68,000 per year
      • 8:00 AM - 5:00 PM (Various Shifts Available)
      Seeking a Proposal Writer to respond to RFP's ranging from simple to complex relating to both Professional Services and Information Technology Offerings to provide assistance and leadership in the development, editing, review and/or revision of Federal proposals and solicitation responses. The RFP Response writer will gather information from RFPs, documentation, and internal subject matter experts, write a draft response, coordinate with third party providers, obtain approvals, and finally submit the proposal and supporting documents to the requester. The ideal candidate has a strong proposal and business background, along with two or more years of experience responding to RFPs from federal, state, and local entities. The ideal candidate should have good project management skills to ensure that proposals are submitted accurately, thoroughly, and on time. Experience with State and local government entities is a plus.Responsibilities:Determine proposal requirements by identifying and clarifying objectives within the RFPs.Gather proposal information by identifying sources of information and coordinating with key subject matter experts and other internal contributors for additional information as needed.Produce quality responses to RFPs by following proposal-writing standards including readability, consistency, and tone.Establish priorities and target dates to ensure that the proposals are submitted on time.Being a key contributor proposal reviews to include reviewing and incorporating team member feedback and edits.Create the outline, building templates, desktop publishing and ensuring the security and integrity of all proposal documents.Final production and assembly of all proposal documents, including tabs, title pages, covers, etc.; Obtain approvals and submit completed proposal to the requester. Help us exceed the "basic compliance requirements??? to truly set our company apart from the pack in proposal response content and presentation.Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)Skills:Positive attitude, proactive, and flexible.Self-directed with the ability to assist, guide, and strengthen other team members and contributions.Excellence in clear and professional Oral and Written Communication that can "speak" to the customer.Proven ability to effectively prioritize tasks and meet deadlines.Detail oriented and possession of high levels of accuracy.Good judgment and problem-solving skills.High Professionalism, High Integrity, and Confidentiality.Coachable and Adaptable.Education:BachelorsExperience:4-7 yearsQualifications:Authorized to work in the US.Must have minimum three (3) years of Federal proposal response (writing, editing, formatting, leadership during review stages).3-5 contract wins with key individual contributions.Experience with multi-volume submissions.Associates Degree in English or Communications OR 5 years of Federal Proposal Response.Strong contracting strategy mindset - must be able to access situation, understand customer request, collect data, and deliver well thought out recommendations.Candidate must have Excellent writing, organizational, communication and planning skillsExperience with GovWin, FPDS, beta.SAM, and other government and other industry intelligence platforms.Computer Skills: Microsoft Office (Excel, PowerPoint, Word, Teams,) Adobe Acrobat. Experience with File Sharing and Collaboration tool (SharePoint, OneDrive).Ability to meet deadlines and produce quality work products for complex, high-visibility proposals.Experience in handling multiple projects and problem solving using analytical skills.Preferred:4-6 years of Federal proposal experience (writing, editing, formatting, leadership during review stages)BA/BA in English or CommunicationsFamiliarity with platforms such as Wrike, SlackReply onlineSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Seeking a Proposal Writer to respond to RFP's ranging from simple to complex relating to both Professional Services and Information Technology Offerings to provide assistance and leadership in the development, editing, review and/or revision of Federal proposals and solicitation responses. The RFP Response writer will gather information from RFPs, documentation, and internal subject matter experts, write a draft response, coordinate with third party providers, obtain approvals, and finally submit the proposal and supporting documents to the requester. The ideal candidate has a strong proposal and business background, along with two or more years of experience responding to RFPs from federal, state, and local entities. The ideal candidate should have good project management skills to ensure that proposals are submitted accurately, thoroughly, and on time. Experience with State and local government entities is a plus.Responsibilities:Determine proposal requirements by identifying and clarifying objectives within the RFPs.Gather proposal information by identifying sources of information and coordinating with key subject matter experts and other internal contributors for additional information as needed.Produce quality responses to RFPs by following proposal-writing standards including readability, consistency, and tone.Establish priorities and target dates to ensure that the proposals are submitted on time.Being a key contributor proposal reviews to include reviewing and incorporating team member feedback and edits.Create the outline, building templates, desktop publishing and ensuring the security and integrity of all proposal documents.Final production and assembly of all proposal documents, including tabs, title pages, covers, etc.; Obtain approvals and submit completed proposal to the requester. Help us exceed the "basic compliance requirements??? to truly set our company apart from the pack in proposal response content and presentation.Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)Skills:Positive attitude, proactive, and flexible.Self-directed with the ability to assist, guide, and strengthen other team members and contributions.Excellence in clear and professional Oral and Written Communication that can "speak" to the customer.Proven ability to effectively prioritize tasks and meet deadlines.Detail oriented and possession of high levels of accuracy.Good judgment and problem-solving skills.High Professionalism, High Integrity, and Confidentiality.Coachable and Adaptable.Education:BachelorsExperience:4-7 yearsQualifications:Authorized to work in the US.Must have minimum three (3) years of Federal proposal response (writing, editing, formatting, leadership during review stages).3-5 contract wins with key individual contributions.Experience with multi-volume submissions.Associates Degree in English or Communications OR 5 years of Federal Proposal Response.Strong contracting strategy mindset - must be able to access situation, understand customer request, collect data, and deliver well thought out recommendations.Candidate must have Excellent writing, organizational, communication and planning skillsExperience with GovWin, FPDS, beta.SAM, and other government and other industry intelligence platforms.Computer Skills: Microsoft Office (Excel, PowerPoint, Word, Teams,) Adobe Acrobat. Experience with File Sharing and Collaboration tool (SharePoint, OneDrive).Ability to meet deadlines and produce quality work products for complex, high-visibility proposals.Experience in handling multiple projects and problem solving using analytical skills.Preferred:4-6 years of Federal proposal experience (writing, editing, formatting, leadership during review stages)BA/BA in English or CommunicationsFamiliarity with platforms such as Wrike, SlackReply onlineSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Birmingham, Alabama
      • Temporary
      • $16.00 - $17.00 per hour
      • 8:00 AM - 4:30 PM
      The ROI Specialist is a full-time, temporary assignment (minimum 3 months), that is located in downtown Birmingham. The work schedule is 8:00AM - 4:30PM Monday - Friday. Primary duties is to speak with customers (by phone) regarding their medical records, data entry, accepting payments and submitting receipts. As part of the Release of Information Team, interprets and responds to requests for protected health information. Ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties. Fulfills release of information requests in an accurate and professional manner within timeframes established in contracted Service Level Agreements with the customer. Adheres to Customer policy and Iron Mountain policy, as well as state and federal regulatory guidelines surrounding the release of protected health information.Responsibilities:Reproduces protected health information using a variety of technologies, including photocopiers, scanners and facsimiles. Performs data entry functions, tracking application, to log, monitor, and complete requests for information. Provides routine service to customers regarding release of information requests, and the retrieval and delivery of protected health information and materials on-site at customer facilities and at designated Iron Mountain Record Centers. Periodically, attends meetings and/or training to keep abreast of industry and regulatory changes effecting release of information functions.Working hours: 8:00 AM - 4:30 PMSkills:Customer ServiceMedical Records (ROI)Data EntryEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or GED required, Associate?s Degree preferred. R.H.I.T. desired. A minimum of 1-3 years of customer service experience, records management or healthcare experience required.Demonstrated ability to maintain a high level of confidentiality regarding patient information. Knowledge of HIPAA preferred. Apply online or email updated resume to birminghamoffice@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The ROI Specialist is a full-time, temporary assignment (minimum 3 months), that is located in downtown Birmingham. The work schedule is 8:00AM - 4:30PM Monday - Friday. Primary duties is to speak with customers (by phone) regarding their medical records, data entry, accepting payments and submitting receipts. As part of the Release of Information Team, interprets and responds to requests for protected health information. Ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties. Fulfills release of information requests in an accurate and professional manner within timeframes established in contracted Service Level Agreements with the customer. Adheres to Customer policy and Iron Mountain policy, as well as state and federal regulatory guidelines surrounding the release of protected health information.Responsibilities:Reproduces protected health information using a variety of technologies, including photocopiers, scanners and facsimiles. Performs data entry functions, tracking application, to log, monitor, and complete requests for information. Provides routine service to customers regarding release of information requests, and the retrieval and delivery of protected health information and materials on-site at customer facilities and at designated Iron Mountain Record Centers. Periodically, attends meetings and/or training to keep abreast of industry and regulatory changes effecting release of information functions.Working hours: 8:00 AM - 4:30 PMSkills:Customer ServiceMedical Records (ROI)Data EntryEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or GED required, Associate?s Degree preferred. R.H.I.T. desired. A minimum of 1-3 years of customer service experience, records management or healthcare experience required.Demonstrated ability to maintain a high level of confidentiality regarding patient information. Knowledge of HIPAA preferred. Apply online or email updated resume to birminghamoffice@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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