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    1 job found for Professional in Illinois

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      • Freeport, Illinois
      • Permanent
      • $30,000 - $60,000 per year
      • 7:00 AM - 3:00 PM
      Spherion, your Staffing local right here in Freeport is in search of a 1st Shift Direct Hire IT Tech. This role will be a key liaison between the front-line warehouse operations teams and the IT department, helping resolve and escalate support requests. The successful candidate will need to be equally comfortable working in a warehouse environment on troubleshooting activities as they are working behind the computer screen.Responsibilities:* Provides day-to-day technical support to employees for internal systems software and hardware* Responsible for troubleshooting a wide variety of issues ranging from user account security, network connectivity, and warehouse equipment issues.* Prioritize tickets within our TrackIT helpdesk platform to ensure our local and remote end users receive updates and resolutions in a timely manner.* Collaborate across cross functional business teams to solve high impact incidents with a sense of urgency by providing quality and accurate information.* Proactively identify recurring technical issues and fix their root causes to enhance business productivity.* Perform research independently by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach* Be a team player and assist other members to achieve overall team goals.* Rotate with other IT team members the `on-call? support number, providing after-business hours first response and triage on IT urgent issue.Working hours: 7:00 AM - 3:00 PMSkills:* Available to work Saturday and Sunday occasionally* 2+ years of relevant work experience in a support or service-oriented IT role.* Bachelors or Associates Degree in Computer/IT related field or equivalent work experience.* Prior experience providing technical support in a warehouse or experience with warehouse management systems are a plus.* Experience troubleshooting warehouse device equipment such as RF Barcode Scanners, Zebra label printers, and other peripherals/devices.Education:AssociateExperience:1-4 yearsQualifications:* Customer service approach and organizational skills while keeping attention to detail.* Proven ability to handle multiple tasks concurrently and prioritize accordingly.* Excellent communication, interpersonal and team-building skills.* Spanish Language Skills are a plus.* Having a professional work ethic and desire to be a life-long learner. "Apply today for immediate consideration!"Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion, your Staffing local right here in Freeport is in search of a 1st Shift Direct Hire IT Tech. This role will be a key liaison between the front-line warehouse operations teams and the IT department, helping resolve and escalate support requests. The successful candidate will need to be equally comfortable working in a warehouse environment on troubleshooting activities as they are working behind the computer screen.Responsibilities:* Provides day-to-day technical support to employees for internal systems software and hardware* Responsible for troubleshooting a wide variety of issues ranging from user account security, network connectivity, and warehouse equipment issues.* Prioritize tickets within our TrackIT helpdesk platform to ensure our local and remote end users receive updates and resolutions in a timely manner.* Collaborate across cross functional business teams to solve high impact incidents with a sense of urgency by providing quality and accurate information.* Proactively identify recurring technical issues and fix their root causes to enhance business productivity.* Perform research independently by asking clarifying questions, gather relevant data, and resolve the manner using a data driven approach* Be a team player and assist other members to achieve overall team goals.* Rotate with other IT team members the `on-call? support number, providing after-business hours first response and triage on IT urgent issue.Working hours: 7:00 AM - 3:00 PMSkills:* Available to work Saturday and Sunday occasionally* 2+ years of relevant work experience in a support or service-oriented IT role.* Bachelors or Associates Degree in Computer/IT related field or equivalent work experience.* Prior experience providing technical support in a warehouse or experience with warehouse management systems are a plus.* Experience troubleshooting warehouse device equipment such as RF Barcode Scanners, Zebra label printers, and other peripherals/devices.Education:AssociateExperience:1-4 yearsQualifications:* Customer service approach and organizational skills while keeping attention to detail.* Proven ability to handle multiple tasks concurrently and prioritize accordingly.* Excellent communication, interpersonal and team-building skills.* Spanish Language Skills are a plus.* Having a professional work ethic and desire to be a life-long learner. "Apply today for immediate consideration!"Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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