Spherion is recruiting for multiple Client Account Representatives to join the team of our benefits provider-client! This position is the primary point of contact for a specific set of clients across all products and services and various brokers. The Client Account Representative utilizes internal resources to resolve various client inquiries via telephone and email and is responsible for managing all customer contact to ensure timely resolution to inquiries and issues.This is a direct-hire position! Employees may be fully remote following a mandatory 1-2 day onsite orientation.Responsibilities:- Serve as the primary point of contact and organization resource for assigned clients and various brokers- Learn and be proficient in all product offerings- Support efforts to maintain retention of accounts by providing accurate, thorough, and timely answers to client inquiries using knowledge of our clients products, services, and internal processes- Maintain and proactively manage CRM database, documenting each customer interaction and action item in a timely, compliant manner and in adherence with department standards- Collaborate and engage with organizational resources to ensure accurate and effective client data exchange, issue resolution, and service- Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to resolve client requests and inquiries- Contribute toward the enhancement of the client experience and process and product improvement through observation, trend identification, and customer feedback- Collaborate in continuously improving departmental processes and forms- Safeguard confidentiality, privacy, and security of organization and customer personal informationWorking hours: 8:00 AM - 5:00 PMSkills:- Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax, and excellent business acumen- Demonstrated ability to develop, maintain and foster relationships at all levels of the organization- Successful experience coordinating activities and tasks of a variety of resources towards a specific business goal- Strong organizational and time management skills with proven ability to multitask in a high paced environment- Self-motivated and able to resolve issues independentlyEducation:AssociateExperience:1-4 yearsQualifications:- Associate degree in Business or related field; may be substituted by two years of directly related experience. Bachelor's degree preferred- Two years of experience in a customer-centric role required- Basic proficiency with Microsoft Outlook, Word, and Excel- Basic math skills- Possession of a valid drivers license and access to reliable transportation- Experience working with a Customer Relationship Management system (CRM) preferred- Knowledge of COBRA and tax-advantaged benefit programs preferred- Previous experience in Benefits Administration, working with insurance brokers and/or carriers or in the health insurance industry preferred Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is recruiting for multiple Client Account Representatives to join the team of our benefits provider-client! This position is the primary point of contact for a specific set of clients across all products and services and various brokers. The Client Account Representative utilizes internal resources to resolve various client inquiries via telephone and email and is responsible for managing all customer contact to ensure timely resolution to inquiries and issues.This is a direct-hire position! Employees may be fully remote following a mandatory 1-2 day onsite orientation.Responsibilities:- Serve as the primary point of contact and organization resource for assigned clients and various brokers- Learn and be proficient in all product offerings- Support efforts to maintain retention of accounts by providing accurate, thorough, and timely answers to client inquiries using knowledge of our clients products, services, and internal processes- Maintain and proactively manage CRM database, documenting each customer interaction and action item in a timely, compliant manner and in adherence with department standards- Collaborate and engage with organizational resources to ensure accurate and effective client data exchange, issue resolution, and service- Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to resolve client requests and inquiries- Contribute toward the enhancement of the client experience and process and product improvement through observation, trend identification, and customer feedback- Collaborate in continuously improving departmental processes and forms- Safeguard confidentiality, privacy, and security of organization and customer personal informationWorking hours: 8:00 AM - 5:00 PMSkills:- Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax, and excellent business acumen- Demonstrated ability to develop, maintain and foster relationships at all levels of the organization- Successful experience coordinating activities and tasks of a variety of resources towards a specific business goal- Strong organizational and time management skills with proven ability to multitask in a high paced environment- Self-motivated and able to resolve issues independentlyEducation:AssociateExperience:1-4 yearsQualifications:- Associate degree in Business or related field; may be substituted by two years of directly related experience. Bachelor's degree preferred- Two years of experience in a customer-centric role required- Basic proficiency with Microsoft Outlook, Word, and Excel- Basic math skills- Possession of a valid drivers license and access to reliable transportation- Experience working with a Customer Relationship Management system (CRM) preferred- Knowledge of COBRA and tax-advantaged benefit programs preferred- Previous experience in Benefits Administration, working with insurance brokers and/or carriers or in the health insurance industry preferred Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.