Responsible to assist customers and stores in carrying out the credit services process related to delinquent accounts as well as processing accounts for litigation and bankruptcy. Assist in all areas of the Credit Services Department.Working Schedule: Tuesday - Saturday 9am - 6pm or Wed - Saturday 9am - 8pmResponsibilities:-Prepare and mail various letters including but not limited to: bad check, collections, FOI, audits and general response letters.-Prepare account audits and mail, fax or email to appropriate party.-Evaluate, research, and validate requests for customer account adjustments. Make necessary and accurate adjustments to accounts in accordance with company and departmental policies.-Provide superior support to customers, retail stores, dealers and other company departments by providing requested information or workable solutions to customer account, billing, bankruptcy, credit granting and/or litigation matters in a timely and courteous manner.-Receive customer payments, post to customer accounts following established payment acceptance policy. Record payments for bankruptcy accounts.-Process litigation and repossession requests and communicate status to stores.-Provide information to banks and mortgage companies (account verification)-Communicate necessary and accurate information with outside parties such as courts and/or attorneys.-Process bankruptcy dismissals and or discharges.-Review and transfer or flag accounts as needed according to policy and procedure.-Follow all laws and regulations governing credit and collections, as well as corporate policies and procedures developed to reinforce those laws and regulations.-Perform special projects or tasks as assigned by management.Working hours: 9:00 AM - 8:00 PM (Various Shifts Available)Skills:-Ability to communicate effectively with management, courts, outside attorneys, customers and personnel by telephone, or through written communication; assimilate information and make decisions; work under pressure in a detailed, organized manner.-Ability to use and complete the essential functions with the Credit Services systems.-Ability to read, analyze, and interpret general business periodicals, professional journals, procedures or governmental regulations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages in order to evaluate merchandise value.-Strong analytical skills, problem solving and decision making abilities.Effective time management skills and the ability to multi-task.Education:High SchoolExperience:1-4 yearsQualifications:--High school diploma / GED--Two years of collections, billing, or customer service experience--Strong computer skills to include Microsoft Office (Outlook, Word and Excel)--Bilingual Preferred(not required)**Employer performs computer assessment testing, pre-employment drug screening and national background check.** Please submit resume for review.Spherion_gtwbSpherion_gtwbSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Responsible to assist customers and stores in carrying out the credit services process related to delinquent accounts as well as processing accounts for litigation and bankruptcy. Assist in all areas of the Credit Services Department.Working Schedule: Tuesday - Saturday 9am - 6pm or Wed - Saturday 9am - 8pmResponsibilities:-Prepare and mail various letters including but not limited to: bad check, collections, FOI, audits and general response letters.-Prepare account audits and mail, fax or email to appropriate party.-Evaluate, research, and validate requests for customer account adjustments. Make necessary and accurate adjustments to accounts in accordance with company and departmental policies.-Provide superior support to customers, retail stores, dealers and other company departments by providing requested information or workable solutions to customer account, billing, bankruptcy, credit granting and/or litigation matters in a timely and courteous manner.-Receive customer payments, post to customer accounts following established payment acceptance policy. Record payments for bankruptcy accounts.-Process litigation and repossession requests and communicate status to stores.-Provide information to banks and mortgage companies (account verification)-Communicate necessary and accurate information with outside parties such as courts and/or attorneys.-Process bankruptcy dismissals and or discharges.-Review and transfer or flag accounts as needed according to policy and procedure.-Follow all laws and regulations governing credit and collections, as well as corporate policies and procedures developed to reinforce those laws and regulations.-Perform special projects or tasks as assigned by management.Working hours: 9:00 AM - 8:00 PM (Various Shifts Available)Skills:-Ability to communicate effectively with management, courts, outside attorneys, customers and personnel by telephone, or through written communication; assimilate information and make decisions; work under pressure in a detailed, organized manner.-Ability to use and complete the essential functions with the Credit Services systems.-Ability to read, analyze, and interpret general business periodicals, professional journals, procedures or governmental regulations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages in order to evaluate merchandise value.-Strong analytical skills, problem solving and decision making abilities.Effective time management skills and the ability to multi-task.Education:High SchoolExperience:1-4 yearsQualifications:--High school diploma / GED--Two years of collections, billing, or customer service experience--Strong computer skills to include Microsoft Office (Outlook, Word and Excel)--Bilingual Preferred(not required)**Employer performs computer assessment testing, pre-employment drug screening and national background check.** Please submit resume for review.Spherion_gtwbSpherion_gtwbSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Seeking 6 Customer Engagements Specialist - $13/Hour - Great Aiken Company!Are you considered to be an enthusiastic self-starter, a collaborative team member and someone known for their positive attitude? Do you thrive when helping others?Would joining an ambitious, committed team and working for an organization whose mission is inspired by their commitment to build something meaningful for future generations be considered one of your priority career goals?Are you able to work from home once you complete the 8 - 12 week training process?If so, read on about this phenomenal opportunity!Responsibilities:Spherion, one of the nation's largest and leading staffing firms, has long-term contract-to-hire openings available with our business partner located in Aiken, SC - high performers have the potential to be hired by our client within 6-9 months. Six (6) highly engaged customer advocates who can work a 5-day work week scheduled across Monday - Friday, 8AM - 8PM and Saturday, 8AM-5PM will begin training in early October. All positions will train on an 8AM-5PM schedule Monday-Friday. Once trained, your responsibilities will include taking inbound customer calls regarding new service, new service set ups, transfer of service requests, as well as addressing billing and credit inquiries.In return, Spherion provides a $13.00/hour starting wage and premium pay if and when you are scheduled to work Saturdays, $13.50/hour. Additionally, you'll have access to benefits that include:-Health/dental/vision plans-Ability to earn and accrue paid time off and paid Holidays-Referral bonuses and more. All of this while being part of a fantastic team that is committed to delivering a high degree of customer care!Working hours: 8:00 AM - 8:00 PMSkills:Qualified candidates are tech-savvy Quick Learners that have outstanding communication, problem-solving and multi-tasking skills.Education:High SchoolExperience:1-4 yearsQualifications:High school diploma or GED required as well as previous call center experience and at least a year of VERIFIABLE customer service experience, yes, employment manager references are a must.Pre-employment screening includes proctored assessments (Typing, MS Word, etc.), drug screen, credit check, employment verification over the last 10 years, and a comprehensive nationwide criminal background investigationOnce you complete the training process, you will be provided with equipment to work from home which requires reliable internet access and a work area free of distractions. Interested in learning more? Don't delay - apply today! www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Seeking 6 Customer Engagements Specialist - $13/Hour - Great Aiken Company!Are you considered to be an enthusiastic self-starter, a collaborative team member and someone known for their positive attitude? Do you thrive when helping others?Would joining an ambitious, committed team and working for an organization whose mission is inspired by their commitment to build something meaningful for future generations be considered one of your priority career goals?Are you able to work from home once you complete the 8 - 12 week training process?If so, read on about this phenomenal opportunity!Responsibilities:Spherion, one of the nation's largest and leading staffing firms, has long-term contract-to-hire openings available with our business partner located in Aiken, SC - high performers have the potential to be hired by our client within 6-9 months. Six (6) highly engaged customer advocates who can work a 5-day work week scheduled across Monday - Friday, 8AM - 8PM and Saturday, 8AM-5PM will begin training in early October. All positions will train on an 8AM-5PM schedule Monday-Friday. Once trained, your responsibilities will include taking inbound customer calls regarding new service, new service set ups, transfer of service requests, as well as addressing billing and credit inquiries.In return, Spherion provides a $13.00/hour starting wage and premium pay if and when you are scheduled to work Saturdays, $13.50/hour. Additionally, you'll have access to benefits that include:-Health/dental/vision plans-Ability to earn and accrue paid time off and paid Holidays-Referral bonuses and more. All of this while being part of a fantastic team that is committed to delivering a high degree of customer care!Working hours: 8:00 AM - 8:00 PMSkills:Qualified candidates are tech-savvy Quick Learners that have outstanding communication, problem-solving and multi-tasking skills.Education:High SchoolExperience:1-4 yearsQualifications:High school diploma or GED required as well as previous call center experience and at least a year of VERIFIABLE customer service experience, yes, employment manager references are a must.Pre-employment screening includes proctored assessments (Typing, MS Word, etc.), drug screen, credit check, employment verification over the last 10 years, and a comprehensive nationwide criminal background investigationOnce you complete the training process, you will be provided with equipment to work from home which requires reliable internet access and a work area free of distractions. Interested in learning more? Don't delay - apply today! www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Temple is looking for someone with call center experience for an onsite position with a bank in Killeen!Must be able to work the following schedule:Monday-Friday 10am-7pm and every Saturday 10am-5pm (1 day off during the week and Sundays)Responsibilities:Effectively handles and resolves challenging customer situations through appropriate communication methods. Promptly identifies and escalates challenging situations to appropriate leadership.Responds calm and performs effectively during emergent and/or stressful situations. Monitors and responds to web and email requests in an efficient manner.Performs all position-appropriate duties in a competent, professional and courteous manner.Demonstrates commitment to customer service - and ability to work positively and productively as part of a team environment - are basic requirements.Expectations listed are intended to describe "essential" functions only and management retains the right to reassign duties and responsibilities to this position at any time.Working hours: 8:00 AM - 7:00 PMSkills:Excellent phone and customer service skills.Proficiency with the Microsoft Office Suite of software.Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.Ability to be successful in a stressful, fast-paced environment, handling difficult situations and conflict resolution when necessary.Education:High SchoolExperience:1-4 yearsQualifications:One year customer service experience preferred.Knowledge of and experience using call center and dispatch software systems preferred.H.S. Diploma/GED Equivalent APPLY now and contact the Spherion Temple Team at 254-778-0533!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Temple is looking for someone with call center experience for an onsite position with a bank in Killeen!Must be able to work the following schedule:Monday-Friday 10am-7pm and every Saturday 10am-5pm (1 day off during the week and Sundays)Responsibilities:Effectively handles and resolves challenging customer situations through appropriate communication methods. Promptly identifies and escalates challenging situations to appropriate leadership.Responds calm and performs effectively during emergent and/or stressful situations. Monitors and responds to web and email requests in an efficient manner.Performs all position-appropriate duties in a competent, professional and courteous manner.Demonstrates commitment to customer service - and ability to work positively and productively as part of a team environment - are basic requirements.Expectations listed are intended to describe "essential" functions only and management retains the right to reassign duties and responsibilities to this position at any time.Working hours: 8:00 AM - 7:00 PMSkills:Excellent phone and customer service skills.Proficiency with the Microsoft Office Suite of software.Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.Ability to be successful in a stressful, fast-paced environment, handling difficult situations and conflict resolution when necessary.Education:High SchoolExperience:1-4 yearsQualifications:One year customer service experience preferred.Knowledge of and experience using call center and dispatch software systems preferred.H.S. Diploma/GED Equivalent APPLY now and contact the Spherion Temple Team at 254-778-0533!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
If you enjoy the fashion industry, we have an excellent opportunity for you. Spherion is looking for smiling faces, professional attitudes and motivated individuals to assist with a position at Coach, located near the airport, on the Northside of Jacksonville.The call center hours of operation are as follows:Monday - Friday, 8am to 10pmSaturday, 9am to 7pmSunday, 11am to 7pmYou will not work all of these hours, but you do need to be available within them. The company will assign the schedules, and they will be set schedules. Mandatory overtime and voluntary time off will be offered. There is a possibility for this position to become remote AFTER that two week training period.Responsibilities:- Respond to incoming phone and email contacts from customers in a professional and efficient manner- Mitigate customer escalations through effective decision making and problem solving skills- Maintain knowledge and ability to effectively articulate the clients brand, products, policies, and procedures- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences- Leverage multiple systems and tools to effectively handle customer contacts- Simultaneously handle cross-functional tasks including calls, emails, and data processing- Other duties as assignedWorking hours: 8:00 AM - 10:00 PMSkills:Spelling and GrammarCustomer Service ExperienceComputer Literacy SkillsEducation:High SchoolExperience:1-4 yearsQualifications:- 1 year customer service experience Please call us today if this sounds like a good fit!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
If you enjoy the fashion industry, we have an excellent opportunity for you. Spherion is looking for smiling faces, professional attitudes and motivated individuals to assist with a position at Coach, located near the airport, on the Northside of Jacksonville.The call center hours of operation are as follows:Monday - Friday, 8am to 10pmSaturday, 9am to 7pmSunday, 11am to 7pmYou will not work all of these hours, but you do need to be available within them. The company will assign the schedules, and they will be set schedules. Mandatory overtime and voluntary time off will be offered. There is a possibility for this position to become remote AFTER that two week training period.Responsibilities:- Respond to incoming phone and email contacts from customers in a professional and efficient manner- Mitigate customer escalations through effective decision making and problem solving skills- Maintain knowledge and ability to effectively articulate the clients brand, products, policies, and procedures- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences- Leverage multiple systems and tools to effectively handle customer contacts- Simultaneously handle cross-functional tasks including calls, emails, and data processing- Other duties as assignedWorking hours: 8:00 AM - 10:00 PMSkills:Spelling and GrammarCustomer Service ExperienceComputer Literacy SkillsEducation:High SchoolExperience:1-4 yearsQualifications:- 1 year customer service experience Please call us today if this sounds like a good fit!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Are you familiar with online banking? Have you paid a bill online? Are you a rockstar customer service agent? We're hiring for inbound banking customer service employees and would love you to be considered.Pay: $15.50-17.00/hr DOE.Schedule: Banking hours day shift - M-F with rotating SaturdayYou'll be taking inbound phone calls assisting callers by verifying their account details, assisting with login questions and troubleshooting, answering general banking questions and providing amazing customer service with a smile. We have a casual environment, your own desk (YES! We're maintaining social distancing) and opportunities for growth!Responsibilities:Customer service experience required - at least 6 monthsContact center experience preferredComputer skills are a must - you'll be navigating multiple systems.Working hours: 5:00 AM - 7:00 PMSkills:Comfortable navigating computers while talkingAbility to navigate and learn multiple computer systemsProvide world class customer serviceWork from home opportunities available as soon as after training for the most qualified talent - available at 90 days for everyone!Education:High SchoolExperience:1-4 yearsQualifications:Ability to type 35 WPMMust be at least 18Obtained a high school education or greaterA minimum of 1 year customer service experience Ideally in an contact center.Ability to arrive on-time daily for work and work the duration of your shift. Call or text BANK to 801-261-8880 to apply quickly!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Are you familiar with online banking? Have you paid a bill online? Are you a rockstar customer service agent? We're hiring for inbound banking customer service employees and would love you to be considered.Pay: $15.50-17.00/hr DOE.Schedule: Banking hours day shift - M-F with rotating SaturdayYou'll be taking inbound phone calls assisting callers by verifying their account details, assisting with login questions and troubleshooting, answering general banking questions and providing amazing customer service with a smile. We have a casual environment, your own desk (YES! We're maintaining social distancing) and opportunities for growth!Responsibilities:Customer service experience required - at least 6 monthsContact center experience preferredComputer skills are a must - you'll be navigating multiple systems.Working hours: 5:00 AM - 7:00 PMSkills:Comfortable navigating computers while talkingAbility to navigate and learn multiple computer systemsProvide world class customer serviceWork from home opportunities available as soon as after training for the most qualified talent - available at 90 days for everyone!Education:High SchoolExperience:1-4 yearsQualifications:Ability to type 35 WPMMust be at least 18Obtained a high school education or greaterA minimum of 1 year customer service experience Ideally in an contact center.Ability to arrive on-time daily for work and work the duration of your shift. Call or text BANK to 801-261-8880 to apply quickly!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.