You are successfully logged out of your my randstad account

You have successfully deleted your account

    Thank you for subscribing to your personalized job alerts.

    1 Temporary Customer Service & Call Center found

    Filter3
    Clear all
      • Madison, Wisconsin
      • Temporary
      • $18.50 - $19.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion is currently recruiting for our network technologies company located in Middleton, WI. This company was founded in 1993 with core values that have never changed, "we deliver what we promise, pursuing quality results with the utmost integrity." As a leading edge technology services company, they provide communications and infrastructure solutions for top companies nationwide.Responsibilities:In-bound calls from the NET Service queue for field reporting status or requesting directionOut-bound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contactEnsure that the field technical staff or partners time spent onsite is utilized in the most efficient fashion possibleDocument the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requestsEnsure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to scheduling of techniciansEntering updates in customer databases per established NET best practices and (or) customer requirements.Closing out completed service requests in NET internal and/or customer databaseOut-bound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded.Inbound call reception and issue based call sorting for field technicians use onsite at customer locations for service requests.All other tasks as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Experience directly scheduling or fulfilling a service related field technician role that involved interaction with customer employees on location.Proven ability to effectively work in a team oriented, non-confrontational environment, with customers and all other departmentsExcellent communication skills, both written and verbal; that include the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization.Education:High SchoolExperience:1-4 yearsQualifications:These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.Work is primarily performed in an office environment with minimal exposure to injury. Must be able to lift and move up to 25 pounds.Ongoing daily use of computers and telephone.Walk, sit, stand, bend, climb, and use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk, hear, read, count, and write.Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.Interaction with people, working around people, planning of activities, making judgments in emergency situations, frequent changes in duties and volume of work, intra-organizational communicationLow to moderate noise level consistent with an office environment. If you have a passion for customer service and providing direction, then this could be a role for you!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is currently recruiting for our network technologies company located in Middleton, WI. This company was founded in 1993 with core values that have never changed, "we deliver what we promise, pursuing quality results with the utmost integrity." As a leading edge technology services company, they provide communications and infrastructure solutions for top companies nationwide.Responsibilities:In-bound calls from the NET Service queue for field reporting status or requesting directionOut-bound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contactEnsure that the field technical staff or partners time spent onsite is utilized in the most efficient fashion possibleDocument the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requestsEnsure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to scheduling of techniciansEntering updates in customer databases per established NET best practices and (or) customer requirements.Closing out completed service requests in NET internal and/or customer databaseOut-bound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded.Inbound call reception and issue based call sorting for field technicians use onsite at customer locations for service requests.All other tasks as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Experience directly scheduling or fulfilling a service related field technician role that involved interaction with customer employees on location.Proven ability to effectively work in a team oriented, non-confrontational environment, with customers and all other departmentsExcellent communication skills, both written and verbal; that include the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization.Education:High SchoolExperience:1-4 yearsQualifications:These physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.Work is primarily performed in an office environment with minimal exposure to injury. Must be able to lift and move up to 25 pounds.Ongoing daily use of computers and telephone.Walk, sit, stand, bend, climb, and use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk, hear, read, count, and write.Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.Interaction with people, working around people, planning of activities, making judgments in emergency situations, frequent changes in duties and volume of work, intra-organizational communicationLow to moderate noise level consistent with an office environment. If you have a passion for customer service and providing direction, then this could be a role for you!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

    Thank you for subscribing to your personalized job alerts.

    It looks like you want to switch your language. This will reset your filters on your current job search.