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    2 Temp to Perm Customer Service & Call Center found

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      • Galesburg, Michigan
      • Temp to Perm
      • $25.00 per hour
      • 8:00 AM - 7:00 PM
      Flexible 8 hour shifts between 8 am - 7 pmM-F with occasional SaturdayThe primary function of the Customer Experience Representative (CER) will provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Roadranger services, and assist with aftermarket sales/promotions. This individual will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries.Responsibilities:Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair.Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience with EatonSupport teammates and other departments as neededRepresent the business in a courteous, ethical, and professional manner at all timesWorking hours: 8:00 AM - 7:00 PMSkills:**This is a technical contact center assisting truck dealer technicians and parts counter employees with technical repair guidance or part assistance. (For example Automotive mechanic/ technician experience).**Expertise/knowledge regarding automotive and truck industry methodologies and tools for supporting service of vehicle systems at the dealership levelEducation:No Degree RequiredExperience:0-1 yearsQualifications:Ability to Interpret electronic data to prescribe repair strategies for all productsThorough understanding of vehicle assemblies, engine/transmission power trains, drive train components, vehicle electrical/electronic systems including wiring, data links, actuators, etcTechnical hands on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptomsStrong technical skills/knowledge of all Eaton Truck products Apply now!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Flexible 8 hour shifts between 8 am - 7 pmM-F with occasional SaturdayThe primary function of the Customer Experience Representative (CER) will provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Roadranger services, and assist with aftermarket sales/promotions. This individual will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries.Responsibilities:Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair.Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience with EatonSupport teammates and other departments as neededRepresent the business in a courteous, ethical, and professional manner at all timesWorking hours: 8:00 AM - 7:00 PMSkills:**This is a technical contact center assisting truck dealer technicians and parts counter employees with technical repair guidance or part assistance. (For example Automotive mechanic/ technician experience).**Expertise/knowledge regarding automotive and truck industry methodologies and tools for supporting service of vehicle systems at the dealership levelEducation:No Degree RequiredExperience:0-1 yearsQualifications:Ability to Interpret electronic data to prescribe repair strategies for all productsThorough understanding of vehicle assemblies, engine/transmission power trains, drive train components, vehicle electrical/electronic systems including wiring, data links, actuators, etcTechnical hands on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptomsStrong technical skills/knowledge of all Eaton Truck products Apply now!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Middleton, Wisconsin
      • Temp to Perm
      • $19.00 per hour
      • 8:00 AM - 5:00 PM
      Contracts confirmed through 9/30/22 with likely extension/permanent hire!Spherion is actively recruiting Project Coordinators to join the team of our client based in Middleton, WI! In this role, you will assist with keeping track of status service requests, internal and external correspondence, as well as other administrative support activities.If you have excellent technical support skills and enjoy working in a team-oriented environment, this is an excellent opportunity for you!Responsibilities:- Inbound calls from the client service queue for field reporting status or requesting direction- Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact- Ensure that the field technical staff or partner's time spent on-site is utilized in the most efficient fashion possible- Document the status of progress and provide direction as needed to technical staff or partners in the field performing work on service requests- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to the scheduling of technicians- Enter updates in customer databases per established client best practices and (or) customer requirements- Closeout completed service requests in client internal and/or customer database- Outbound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded- Inbound call reception and issue-based call sorting for field technicians use on-site at customer locations for service requestsWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent communication skills, both written and verbal including the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization- Basic computer proficiencyEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED required- Strong technical support skills required- Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location- Proven ability to effectively work in a team-oriented, non-confrontational environment, with customers and all other departments Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Contracts confirmed through 9/30/22 with likely extension/permanent hire!Spherion is actively recruiting Project Coordinators to join the team of our client based in Middleton, WI! In this role, you will assist with keeping track of status service requests, internal and external correspondence, as well as other administrative support activities.If you have excellent technical support skills and enjoy working in a team-oriented environment, this is an excellent opportunity for you!Responsibilities:- Inbound calls from the client service queue for field reporting status or requesting direction- Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact- Ensure that the field technical staff or partner's time spent on-site is utilized in the most efficient fashion possible- Document the status of progress and provide direction as needed to technical staff or partners in the field performing work on service requests- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to the scheduling of technicians- Enter updates in customer databases per established client best practices and (or) customer requirements- Closeout completed service requests in client internal and/or customer database- Outbound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded- Inbound call reception and issue-based call sorting for field technicians use on-site at customer locations for service requestsWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent communication skills, both written and verbal including the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization- Basic computer proficiencyEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED required- Strong technical support skills required- Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location- Proven ability to effectively work in a team-oriented, non-confrontational environment, with customers and all other departments Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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