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    1 job found in fresno, california

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        • Fresno, California
        • Temp to Perm
        • $16.00 per hour
        • 8:00 AM - 5:00 PM
        Customer Service Associate will be responsible for addressing and resolving customer concerns, providing support, and using various software applications to make inquiries and research information for our customers. They will also assist customers by providing information regarding product delivery, status of orders, and product returns and replacementsResponsibilities:Have clear understanding of the department policies and procedures in regards to processing service calls.Process customer orders/changes, returns and exchanges according to established department policies and procedures.Provide timely and accurate information to customers in regards to the order status Continuously review and implement improvements to his/her processes in order to be more efficient and productive.Contribute to team effort by accomplishing related results as neededIdentify and assess customers? needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesResolve customer complaints via phone, email, or mailUse telephones to reach out to customers and verify account informationGreet customers warmly and ascertain problem or reason for callingAssist with placement of orders, refunds, or exchangesTake pertinent information such as addresses and phone numbersPlace or cancel ordersWork with customer service manager to ensure proper customer service is being deliveredHandle changes in policies or renewalsResolve customer complaints via phone, email, or mailWorking hours: 8:00 AM - 5:00 PMSkills:Great communication, interpersonal and organizational skillsProfessional and courteous phone demeanorEducation:High SchoolExperience:0-1 yearsQualifications:Intermediate level of PC knowledge and experience using MS Word, MS Excel, email, and Internet Explorer or a similar web browser.Average error-free typing speed of 40 words per minute If this is a job that you are looking for apply online @ www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
        Customer Service Associate will be responsible for addressing and resolving customer concerns, providing support, and using various software applications to make inquiries and research information for our customers. They will also assist customers by providing information regarding product delivery, status of orders, and product returns and replacementsResponsibilities:Have clear understanding of the department policies and procedures in regards to processing service calls.Process customer orders/changes, returns and exchanges according to established department policies and procedures.Provide timely and accurate information to customers in regards to the order status Continuously review and implement improvements to his/her processes in order to be more efficient and productive.Contribute to team effort by accomplishing related results as neededIdentify and assess customers? needs to achieve satisfactionBuild sustainable relationships of trust through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionKeep records of customer interactions, process customer accounts and file documentsFollow communication procedures, guidelines and policiesResolve customer complaints via phone, email, or mailUse telephones to reach out to customers and verify account informationGreet customers warmly and ascertain problem or reason for callingAssist with placement of orders, refunds, or exchangesTake pertinent information such as addresses and phone numbersPlace or cancel ordersWork with customer service manager to ensure proper customer service is being deliveredHandle changes in policies or renewalsResolve customer complaints via phone, email, or mailWorking hours: 8:00 AM - 5:00 PMSkills:Great communication, interpersonal and organizational skillsProfessional and courteous phone demeanorEducation:High SchoolExperience:0-1 yearsQualifications:Intermediate level of PC knowledge and experience using MS Word, MS Excel, email, and Internet Explorer or a similar web browser.Average error-free typing speed of 40 words per minute If this is a job that you are looking for apply online @ www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

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