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    2 Temp to Perm Customer Service & Call Center jobs found in Madison, Wisconsin

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      • Madison, Wisconsin
      • Temp to Perm
      • $17.00 - $19.75 per hour
      • Various Shifts Available
      Paid Training!PERMANENT after 4 month temp period!FULL BENEFITS upon permanent hire!Full Time and Part Time Shifts Available! For part-time shifts, 20hr/week minimum with Monday and Tuesday as required days of work.Bilingual & Non-Bilingual Shifts Available!Join a team dedicated to helping individuals make the correct health care decisions as a Call Center Representative! You will work in an open and well-lit call center environment taking calls from a queue in order to gather demographic information and assist individuals searching for a physician.Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meet all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: Various Shifts AvailableSkills:- Ability to work in a fast-paced, customer-focused setting- Excellent attendance and punctualityEducation:High SchoolExperience:0-1 yearsQualifications:- High school diploma or equivalent- Fluency in Spanish and English is required for bilingual shifts- Ability to type at least 30 wpm: testing required Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Paid Training!PERMANENT after 4 month temp period!FULL BENEFITS upon permanent hire!Full Time and Part Time Shifts Available! For part-time shifts, 20hr/week minimum with Monday and Tuesday as required days of work.Bilingual & Non-Bilingual Shifts Available!Join a team dedicated to helping individuals make the correct health care decisions as a Call Center Representative! You will work in an open and well-lit call center environment taking calls from a queue in order to gather demographic information and assist individuals searching for a physician.Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meet all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: Various Shifts AvailableSkills:- Ability to work in a fast-paced, customer-focused setting- Excellent attendance and punctualityEducation:High SchoolExperience:0-1 yearsQualifications:- High school diploma or equivalent- Fluency in Spanish and English is required for bilingual shifts- Ability to type at least 30 wpm: testing required Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Middleton, Wisconsin
      • Temp to Perm
      • $19.00 per hour
      • 8:00 AM - 5:00 PM
      Contracts confirmed through 9/30/22 with likely extension/permanent hire!Join the team of our Middleton, WI-based client as a Project Coordinator! You will play a vital role in keeping track of status service requests and internal/ external correspondence, as well as performing other administrative support activities.Responsibilities:- Inbound calls from the client service queue for field reporting status or requesting direction- Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact- Ensure that the field technical staff or partner's time spent on-site is utilized in the most efficient fashion possible- Document the status of progress and provide direction as needed to technical staff or partners in the field performing work on service requests- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to the scheduling of technicians- Enter updates in customer databases per established client best practices and (or) customer requirements- Closeout completed service requests in client internal and/or customer database- Outbound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded- Inbound call reception and issue-based call sorting for field technicians use on-site at customer locations for service requestsWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent communication skills, both written and verbal including the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization- Basic computer proficiencyEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED required- Strong technical support skills required- Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location- Proven ability to effectively work in a team-oriented, non-confrontational environment, with customers and all other departments Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Contracts confirmed through 9/30/22 with likely extension/permanent hire!Join the team of our Middleton, WI-based client as a Project Coordinator! You will play a vital role in keeping track of status service requests and internal/ external correspondence, as well as performing other administrative support activities.Responsibilities:- Inbound calls from the client service queue for field reporting status or requesting direction- Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact- Ensure that the field technical staff or partner's time spent on-site is utilized in the most efficient fashion possible- Document the status of progress and provide direction as needed to technical staff or partners in the field performing work on service requests- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to the scheduling of technicians- Enter updates in customer databases per established client best practices and (or) customer requirements- Closeout completed service requests in client internal and/or customer database- Outbound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded- Inbound call reception and issue-based call sorting for field technicians use on-site at customer locations for service requestsWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent communication skills, both written and verbal including the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization- Basic computer proficiencyEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED required- Strong technical support skills required- Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location- Proven ability to effectively work in a team-oriented, non-confrontational environment, with customers and all other departments Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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    Explore over 4 jobs in Madison

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