We are looking for a team-oriented Help Desk Representative to work for the State of Wisconsin in the Department of Administration (DOA) Division of Enterprise Technology, this position provides specialized technical support, consultation, and training services to internal DOA employees needing basic assistance with their desktop. This position will require technical knowledge of Desktop Support technologies, including client/server operating systems, mobile device management systems, and desktop support management software systems.Responsibilities:-Provide expertise for multiple Desktop Support technologies and software products that impact all supported agencies- Maintain workstations following enterprise standards and best practices. Develop and implement new standards as needed, in conjunction with management.- Provide the planning, scheduling, and installation of new or modified hardware and software for supported systems- Effectively mentor and guide staff in the development of implementation, testing, and maintenance of hardware and software solutions skills- Assist in the fulfillment of customer requests for Desktop Support services as assigned through the service request process- Provide technical support for problem diagnosis and resolution. Assist other support staff to support, diagnose problems and their resolution in Microsoft System Center Configuration Manager (SCCM), Symantec Endpoint - Protection, Microsoft Active Directory domain environments, including Group Policy, and enterprise ITSM system Cherwell.- Perform other assigned dutiesWorking hours: 7:00 AM - 5:00 PM (Various Shifts Available)Skills:- Problem-solving techniques- Installation and configuration of client operating systems (Windows)- Strong Customer Service skills- Team-building skillsEducation:AssociateExperience:1-4 yearsQualifications:Knowledge of and ability to apply IT service-delivery management best practices and proceduresEffective oral and written communications techniquesAt least 1-year experience with Client/Server, Local Area Network, and Wide Area Network supportLAN/WAN management and troubleshooting techniques Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We are looking for a team-oriented Help Desk Representative to work for the State of Wisconsin in the Department of Administration (DOA) Division of Enterprise Technology, this position provides specialized technical support, consultation, and training services to internal DOA employees needing basic assistance with their desktop. This position will require technical knowledge of Desktop Support technologies, including client/server operating systems, mobile device management systems, and desktop support management software systems.Responsibilities:-Provide expertise for multiple Desktop Support technologies and software products that impact all supported agencies- Maintain workstations following enterprise standards and best practices. Develop and implement new standards as needed, in conjunction with management.- Provide the planning, scheduling, and installation of new or modified hardware and software for supported systems- Effectively mentor and guide staff in the development of implementation, testing, and maintenance of hardware and software solutions skills- Assist in the fulfillment of customer requests for Desktop Support services as assigned through the service request process- Provide technical support for problem diagnosis and resolution. Assist other support staff to support, diagnose problems and their resolution in Microsoft System Center Configuration Manager (SCCM), Symantec Endpoint - Protection, Microsoft Active Directory domain environments, including Group Policy, and enterprise ITSM system Cherwell.- Perform other assigned dutiesWorking hours: 7:00 AM - 5:00 PM (Various Shifts Available)Skills:- Problem-solving techniques- Installation and configuration of client operating systems (Windows)- Strong Customer Service skills- Team-building skillsEducation:AssociateExperience:1-4 yearsQualifications:Knowledge of and ability to apply IT service-delivery management best practices and proceduresEffective oral and written communications techniquesAt least 1-year experience with Client/Server, Local Area Network, and Wide Area Network supportLAN/WAN management and troubleshooting techniques Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
This position will support the operational functions of the PEBT (Pandemic Electronic Benefits Transfer) program. . The program is a national benefit to provide temporary food assistance to families of children who were eligible under the National School Lunch Program. This work from home position will include all aspects of resolving case discrepancies for those cases that have been systematically issued and also will include coordination and communication with agency staff, vendors, and schools to support ongoing case management for individuals seeking support with PEBT.Responsibilities:- Accept calls/questions related to PEBT, be customer service point of contact for parent and school communications related to PEBT.- Manage email box and triage and respond to PEBT inquiries.- Case updates/application assistance support problem resolution based on issuance errors/corrections ? this could include address updates, coordination with FIS, research with schools, or escalation to DHS/DPI program staff or systems staff as necessary.- Fair Hearing support ? POC for responding to and staffing fair hearing/appeal requests and coordination with DHA.- Data Collection and Coordination ? updating individuals data/source of truth information depending on needs within the approved plan.- Targeted coordination directly with schools/districts on researching case specific inquiries.- Coordination with program staff (DHS and DPI) on systems, rules and communicationWorking hours: 8:00 AM - 5:00 PMSkills:- Good customer service skills- Excellent communication skills (both oral and written)- Ability to break down complex information into easy to understand pieces- Ability to troubleshoot and help find resolutionEducation:High SchoolExperience:1-4 yearsQualifications:- College degree preferred- Experience working with government programs preferred- Direct customer service experience, - Must be able to pass background check (HIPAA compliance)- Understanding of basic components of case management- Knowledge of and experience working with complex systems- Conflict management experience- Experience using Microsoft Office Suite of programs Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
This position will support the operational functions of the PEBT (Pandemic Electronic Benefits Transfer) program. . The program is a national benefit to provide temporary food assistance to families of children who were eligible under the National School Lunch Program. This work from home position will include all aspects of resolving case discrepancies for those cases that have been systematically issued and also will include coordination and communication with agency staff, vendors, and schools to support ongoing case management for individuals seeking support with PEBT.Responsibilities:- Accept calls/questions related to PEBT, be customer service point of contact for parent and school communications related to PEBT.- Manage email box and triage and respond to PEBT inquiries.- Case updates/application assistance support problem resolution based on issuance errors/corrections ? this could include address updates, coordination with FIS, research with schools, or escalation to DHS/DPI program staff or systems staff as necessary.- Fair Hearing support ? POC for responding to and staffing fair hearing/appeal requests and coordination with DHA.- Data Collection and Coordination ? updating individuals data/source of truth information depending on needs within the approved plan.- Targeted coordination directly with schools/districts on researching case specific inquiries.- Coordination with program staff (DHS and DPI) on systems, rules and communicationWorking hours: 8:00 AM - 5:00 PMSkills:- Good customer service skills- Excellent communication skills (both oral and written)- Ability to break down complex information into easy to understand pieces- Ability to troubleshoot and help find resolutionEducation:High SchoolExperience:1-4 yearsQualifications:- College degree preferred- Experience working with government programs preferred- Direct customer service experience, - Must be able to pass background check (HIPAA compliance)- Understanding of basic components of case management- Knowledge of and experience working with complex systems- Conflict management experience- Experience using Microsoft Office Suite of programs Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Our client partners with the Department of Health Services and assists callers with questions regarding enrollment into the State's managed care programs, Medicaid Supplemental Security Income (SSI) and BadgerCare Plus. The CSR provides support in a call center environment including choice counseling and enrollment in a Health Maintenance Organization (HMO), informing and educating members on enrollment choices and exemption/disenrollment in the State's Maintenance Management Information System (MMIS), as well as perform data entry.Responsibilities:- Provides customer service by managing customer calls, obtaining information from potential members, members, and assessing needs.- Maintains updated knowledge of the Wisconsin Medicaid programs and health plans available to members and members.- Processes enrollments, exemptions, and disenrollments by phone, mail, or other contact methods and inputs data into the State MMIS and tracks contact in internal system.- Works with a diverse population to provide general program information and answers questions about the Wisconsin Medicaid programs.- Provides information to members and members to assist them in choosing a health plan, including specific information about each health plan, such as benefits and the plan's network of providers.- Responds to calls, emails, and all other correspondence courteously, accurately, and concisely and follows approved validation procedures regarding Personal Health Information and Personally Identifiable Information.- Reports any issues of concern and/or problems to the Call Center Supervisor.- Follows policies and procedures without deviation.- Evaluates information received through a phone contact, asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided.Working hours: 7:00 AM - 5:00 PMSkills:- Effective communication skills- Computer proficiency- Ability to type and document appropriate events- Customer service oriented- Ability to maintain compassionate and pleasant tone over the phone- Detail orientedEducation:High SchoolExperience:1-4 yearsQualifications:- Must have a high school diploma, GED, or equivalent certification- Ideally 2 years experience in a customer service setting or office setting - Provide compassionate and patient customer service to members - Must be able to type 30 wpm (testing required) Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Our client partners with the Department of Health Services and assists callers with questions regarding enrollment into the State's managed care programs, Medicaid Supplemental Security Income (SSI) and BadgerCare Plus. The CSR provides support in a call center environment including choice counseling and enrollment in a Health Maintenance Organization (HMO), informing and educating members on enrollment choices and exemption/disenrollment in the State's Maintenance Management Information System (MMIS), as well as perform data entry.Responsibilities:- Provides customer service by managing customer calls, obtaining information from potential members, members, and assessing needs.- Maintains updated knowledge of the Wisconsin Medicaid programs and health plans available to members and members.- Processes enrollments, exemptions, and disenrollments by phone, mail, or other contact methods and inputs data into the State MMIS and tracks contact in internal system.- Works with a diverse population to provide general program information and answers questions about the Wisconsin Medicaid programs.- Provides information to members and members to assist them in choosing a health plan, including specific information about each health plan, such as benefits and the plan's network of providers.- Responds to calls, emails, and all other correspondence courteously, accurately, and concisely and follows approved validation procedures regarding Personal Health Information and Personally Identifiable Information.- Reports any issues of concern and/or problems to the Call Center Supervisor.- Follows policies and procedures without deviation.- Evaluates information received through a phone contact, asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided.Working hours: 7:00 AM - 5:00 PMSkills:- Effective communication skills- Computer proficiency- Ability to type and document appropriate events- Customer service oriented- Ability to maintain compassionate and pleasant tone over the phone- Detail orientedEducation:High SchoolExperience:1-4 yearsQualifications:- Must have a high school diploma, GED, or equivalent certification- Ideally 2 years experience in a customer service setting or office setting - Provide compassionate and patient customer service to members - Must be able to type 30 wpm (testing required) Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We're looking for a customer oriented individual to work with an engineering team to help resolve issues for customers. You will assist customers by collaborating with cross functional teammates to address the customers'unique building requirements. If you are a problem solver who likes to help people this could be the role for you!Responsibilities:- Prepare service parts and production parts orders based on customer requests.- Receive customer calls and record issues and or complaints and record these into the CRM database and initiate corrective action plans.- Input information to CRM, Navision and related sales information systems.- Having the ability to work in a fast paced, sometimes stressful environment.- Having the ability to deal with sometimes upset and demanding Customers or field crews.- Work directly with Engineering to determine errors and resolve field issues.- Receive calls from building installers and answer their question regarding job site part components or building drawings.- Work directly with Regional Sales Managers and customers to get customer service issues properly defined and resolved.- Respond to customer information requests collaborating with other departments for appropriate responses.- Answer incoming phone calls and routing the caller to the appropriate person or department.Working hours: 8:00 AM - 8:00 PMSkills:- Candidates with knowledge of building systems, structural design, products and services are preferred.- Experience with Microsoft Office products including CRM and Excel would be preferred.- Having the capability to read and understand Engineering drawings a plus.Education:AssociateExperience:1-4 yearsQualifications:- Degree in business or construction management. Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We're looking for a customer oriented individual to work with an engineering team to help resolve issues for customers. You will assist customers by collaborating with cross functional teammates to address the customers'unique building requirements. If you are a problem solver who likes to help people this could be the role for you!Responsibilities:- Prepare service parts and production parts orders based on customer requests.- Receive customer calls and record issues and or complaints and record these into the CRM database and initiate corrective action plans.- Input information to CRM, Navision and related sales information systems.- Having the ability to work in a fast paced, sometimes stressful environment.- Having the ability to deal with sometimes upset and demanding Customers or field crews.- Work directly with Engineering to determine errors and resolve field issues.- Receive calls from building installers and answer their question regarding job site part components or building drawings.- Work directly with Regional Sales Managers and customers to get customer service issues properly defined and resolved.- Respond to customer information requests collaborating with other departments for appropriate responses.- Answer incoming phone calls and routing the caller to the appropriate person or department.Working hours: 8:00 AM - 8:00 PMSkills:- Candidates with knowledge of building systems, structural design, products and services are preferred.- Experience with Microsoft Office products including CRM and Excel would be preferred.- Having the capability to read and understand Engineering drawings a plus.Education:AssociateExperience:1-4 yearsQualifications:- Degree in business or construction management. Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Join a team dedicated to helping make the correct health care decisions. Spherion's west side Madison client is actively recruiting for temp to hire Customer Service Associates. This client offers an open and well-lit call center with social distancing guidelines in place.The Customer Service Associate will be working in a call center taking calls from a queue. These are intercepted calls from people seeking a doctor. You will be gathering demographic information from the callers and are scored according to your ability to do so. We are looking for English-speaking, as well as English/Spanish bilingual candidates to fill various 1st and 2nd shift opportunities!Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meets all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: 8:00 AM - 5:00 PMSkills:-Adherence: ability to take calls when you are supposed to be taking calls-Quality: professional speaking tone, polite manners, etc-Demo: ability to ask for demographic information from callers-Transfer Rate: the ability transfer caller to designation office while providing demographics-After Call Work: ability to multitask and keeping this time short to document the call and be ready to take another call in cueEducation:High SchoolExperience:0-1 yearsQualifications:-Previous experience working in a fast paced customer focused setting -1 year of call center or office experience -Ability to work within a fast paced environment-Can type at least 30 wpm: testing required Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Join a team dedicated to helping make the correct health care decisions. Spherion's west side Madison client is actively recruiting for temp to hire Customer Service Associates. This client offers an open and well-lit call center with social distancing guidelines in place.The Customer Service Associate will be working in a call center taking calls from a queue. These are intercepted calls from people seeking a doctor. You will be gathering demographic information from the callers and are scored according to your ability to do so. We are looking for English-speaking, as well as English/Spanish bilingual candidates to fill various 1st and 2nd shift opportunities!Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meets all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: 8:00 AM - 5:00 PMSkills:-Adherence: ability to take calls when you are supposed to be taking calls-Quality: professional speaking tone, polite manners, etc-Demo: ability to ask for demographic information from callers-Transfer Rate: the ability transfer caller to designation office while providing demographics-After Call Work: ability to multitask and keeping this time short to document the call and be ready to take another call in cueEducation:High SchoolExperience:0-1 yearsQualifications:-Previous experience working in a fast paced customer focused setting -1 year of call center or office experience -Ability to work within a fast paced environment-Can type at least 30 wpm: testing required Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.