technical support specialist.

In this role, you'll be the first line of support for customers, tackling technical hardware and software application issues across a wide range of monitoring and web-based service solutions. You'll also get to dive into research and testing of new products, ensuring our client stays at the forefront of innovation. If you have knowledge of programming, database management, or IoT API, that's a bonus, but it's not required - we'll provide training to get you up to speed!

Responsibilities:
Technical & Business Analysis
- Become proficient in web technologies and web-based applications.
- Learn to create and troubleshoot communication within IoT systems.
- Comfortably perform hands-on software setup and configuration.
- Develop the ability to understand and troubleshoot low voltage control and alarm circuits.
- Assist with compliance research and monitoring for regulations like REACH, RoHS, Prop 65, PFAS, TSCA, and more.

Client Support
- Gather and track client information and data with precision.
- Provide top-notch technical support to external customers via phone, email, or online case management system.
- Maintain meticulous records by entering support requests into an online case management system, updating statuses, and logging detailed resolutions.
- Perform hands-on hardware and software application setup and configuration.
- Clearly communicate hardware and software installation procedures and application configuration tasks.
- Proactively address customer issues and educate clients along the way.
- Identify opportunities for additional solutions within customer environments and share with account managers/sales staff.
- Assist with Return Material Authorizations and field sales calls.

Testing and Training
- Perform quality assurance testing for new product releases and client-specific feature requests.
- Coordinate and support user acceptance testing and issue resolution with clients and the development team.
- Provide software application training to clients for new features and software enhancements.

Working hours: 7:00 AM - 4:00 PM

Skills:
Located within 25 miles of Mankato, MN.
Familiarity with database management.
Knowledge of IoT API.
Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.

Education:
High School

Experience:
1-4 years

Qualifications:
Electronics troubleshooting experience.
Ability to provide detailed documentation with troubleshooting steps.
Excellent attention to detail and strong follow-through skills.
Exceptional written and verbal communication skills.
Excellent problem-solving skills.
Ability to work both independently and as a member of a team.
Flexibility for travel up to 10% of the time.


Don't wait, apply for this position today!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).