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    11 jobs found for Customer service in Florida - Page 1

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      • Fort Myers, Florida
      • Temp to Perm
      • $13.00 per hour
      • 7:00 AM - 12:00 AM
      pherion staffing is seeking customer service agents for Chico's contact center. YOU MUST LIVE IN FLORIDA.We are looking for night shift workers after a 3 week 9am-6pm training starting February 7th. You must be available to work weekend shifts.This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information.You will need your own computer (laptop or desktop) with Windows 7 or 10 and high speed internet. A webcam and headset can be provided if you do not own.Responsibilities:It is an inbound call center so you will be receiving calls from customers who are placing orderUse customer service and sales skills to optimize the opportunity of each customer contact.Identify and handle customer phone inquiries completely and accurately.Resolve customer complaints and problems to the satisfaction of the customer.Educate the customer about the products and services.Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.Maximize opportunities to upsell or cross-sell company products and servicesAlert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.Working hours: 7:00 AM - 12:00 AMSkills:Situational AdaptabilityAction OrientedTechnical Skills - Microsoft SuiteDecision QualityTechnical Skills - Customer ServiceEducation:High SchoolExperience:0-1 yearsQualifications:2 + years of customer service experienceOutstanding interpersonal and relationship building skillsExcellent verbal and written communicationExcellent detail orientation, with the ability to learn and follow policies and procedures correctlyStrong computer proficiency in Microsoft Office productsAbility to organize and communicate information clearly Spherion_gtwb_fortmyersSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      pherion staffing is seeking customer service agents for Chico's contact center. YOU MUST LIVE IN FLORIDA.We are looking for night shift workers after a 3 week 9am-6pm training starting February 7th. You must be available to work weekend shifts.This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information.You will need your own computer (laptop or desktop) with Windows 7 or 10 and high speed internet. A webcam and headset can be provided if you do not own.Responsibilities:It is an inbound call center so you will be receiving calls from customers who are placing orderUse customer service and sales skills to optimize the opportunity of each customer contact.Identify and handle customer phone inquiries completely and accurately.Resolve customer complaints and problems to the satisfaction of the customer.Educate the customer about the products and services.Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.Maximize opportunities to upsell or cross-sell company products and servicesAlert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.Working hours: 7:00 AM - 12:00 AMSkills:Situational AdaptabilityAction OrientedTechnical Skills - Microsoft SuiteDecision QualityTechnical Skills - Customer ServiceEducation:High SchoolExperience:0-1 yearsQualifications:2 + years of customer service experienceOutstanding interpersonal and relationship building skillsExcellent verbal and written communicationExcellent detail orientation, with the ability to learn and follow policies and procedures correctlyStrong computer proficiency in Microsoft Office productsAbility to organize and communicate information clearly Spherion_gtwb_fortmyersSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Myers, Florida
      • Temp to Perm
      • $14.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion Staffing is looking for a customer service representative. This is a full time position Monday-Friday 8am-5pm. This is a temp to hire position with an appliance company.Responsibilities:- Work in the eCommerce Dashboards space ability to reply to messages, handle claims, up-sell, process returns and give feedback to customers.- Follow appropriate procedures from start to finish ensuring customer satisfaction with existing customers.- Work towards continuous improvement with our virtual processes and procedure- Scheduling and troubleshooting for Technicians out in the field.- Awareness and knowledge regarding programming and some coding with highly functioning computer skills- Helping with any other duties.Working hours: 8:00 AM - 5:00 PMSkills:- Ability to build rapport with clients- Ability to prioritize and multitask- Positive and professional demeanor- Excellent written and verbal communication skillsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or equivalent- Previous experience in customer service, sales, or other related fields Spherion_gtwb_fortmyersSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is looking for a customer service representative. This is a full time position Monday-Friday 8am-5pm. This is a temp to hire position with an appliance company.Responsibilities:- Work in the eCommerce Dashboards space ability to reply to messages, handle claims, up-sell, process returns and give feedback to customers.- Follow appropriate procedures from start to finish ensuring customer satisfaction with existing customers.- Work towards continuous improvement with our virtual processes and procedure- Scheduling and troubleshooting for Technicians out in the field.- Awareness and knowledge regarding programming and some coding with highly functioning computer skills- Helping with any other duties.Working hours: 8:00 AM - 5:00 PMSkills:- Ability to build rapport with clients- Ability to prioritize and multitask- Positive and professional demeanor- Excellent written and verbal communication skillsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or equivalent- Previous experience in customer service, sales, or other related fields Spherion_gtwb_fortmyersSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Stuart, Florida
      • Temp to Perm
      • $11.00 - $15.00 per hour
      • 9:00 AM - 5:00 PM
      Immediately hiring for an experienced Customer Service Representative to work in the office of a security company in Stuart, FL.Responsibilities:-Answer multiple calls daily, Assisting the client with their needs-Complete Daily Reports and Coordinate with Office Staff-Accurate notes placed on client accounts-Monitor office supplies and advise management of orders needed-Proper housekeeping (sweep, mop, clean & take out trash.)Working hours: 9:00 AM - 5:00 PMSkills:-Experience as office or retail clerk, or relevant position-Proficient in English (oral and written), Bilingual a plus-Basic Computer skills is a must-Knowledge of MS Office applications-Strong communication and people skills-Good organizational and multi-tasking abilitiesEducation:High SchoolExperience:1-4 yearsQualifications:-Must have at least 1 year of previous CSR experience-Needs to have a high school diploma or GED-Must be able to pass a multi state criminal background and a 10 panel drug screen Please apply directly online or email your resume to the recruiter, ashleytuccio@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Immediately hiring for an experienced Customer Service Representative to work in the office of a security company in Stuart, FL.Responsibilities:-Answer multiple calls daily, Assisting the client with their needs-Complete Daily Reports and Coordinate with Office Staff-Accurate notes placed on client accounts-Monitor office supplies and advise management of orders needed-Proper housekeeping (sweep, mop, clean & take out trash.)Working hours: 9:00 AM - 5:00 PMSkills:-Experience as office or retail clerk, or relevant position-Proficient in English (oral and written), Bilingual a plus-Basic Computer skills is a must-Knowledge of MS Office applications-Strong communication and people skills-Good organizational and multi-tasking abilitiesEducation:High SchoolExperience:1-4 yearsQualifications:-Must have at least 1 year of previous CSR experience-Needs to have a high school diploma or GED-Must be able to pass a multi state criminal background and a 10 panel drug screen Please apply directly online or email your resume to the recruiter, ashleytuccio@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Dade City, Florida
      • Temp to Perm
      • $14.04 per hour
      • 8:00 AM - 5:00 PM
      Spherion's seeking two individuals with Cash Handling and Customer Service experience to assist a local Utilities department with answering general questions, processing of payments, various municipal fees, answering phones, and other clerical duties as necessary.Work performed is under limited direct supervision and reviewed while in progress and upon completion for conformance and compliance reasons. Our ideal candidates will have the ability to work with a diverse community of personalities internally and externally, while exercising sound judgement in making decisions according to local laws, ordinances, procedures and policies. All associates are expected to maintain effective and professional relationships with others.Temp-to-Hire career with benefits | Monday - Friday, 8a - 5p | $14.04 per hourSpherion Benefits available after first 30 days of being on an assignment | Client Benefits available after first 90 days of permanent placementResponsibilities:-Calculate fees, charges, refunds, adjustments and answer questions and complaints for customer bills and fees- Receive & verify cash and negotiable instruments for deposits on new accounts and payment of bills and other municipal fees- Perform check & balances of cash and negotiable instruments against receipted copies and register tapes & post in trial balance ledger daily- Prepare lien searches, data reports, forms, documents and letters for requesting agencies and provide updated information for current and future residents- Initiate work orders for water turn-ons, shut-offs, meter rereads, and follow up accordingly- Set up new construction accounts- Review meter readings for accuracy and process hydrant meter requests- Maintain various records and documents and complete reports for checks & balances of the system within the utility function- Process & prepare utility bills for mailing.- Initiate procedures for collectionsWorking hours: 8:00 AM - 5:00 PMSkills:- Cash Handling- General Computer- Multitasking- Learn utility services and charges within a relatively short period of time, or have a system in place to assist - Maintain accurate financial records and reports- Perform simple mathematical calculations- Process and count cash- Read computer printoutsEducation:High SchoolExperience:1-4 yearsQualifications:- 3 or more years' experience cash handling- G.E.D. or H.S. Diploma Are you readily available to start this job? Apply to this posting and come on in to meet our team!TO SET UP AN IMMEDIATE INTERVIEW....Call or Text Us: 352-796-6000OROpen House Interviews every Monday & Wednesday | 8:30 - 10:00 AM | No appointment necessarySpherion Staffing33 Ponce de Leon Blvd. | Brooksville FL,34601Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion's seeking two individuals with Cash Handling and Customer Service experience to assist a local Utilities department with answering general questions, processing of payments, various municipal fees, answering phones, and other clerical duties as necessary.Work performed is under limited direct supervision and reviewed while in progress and upon completion for conformance and compliance reasons. Our ideal candidates will have the ability to work with a diverse community of personalities internally and externally, while exercising sound judgement in making decisions according to local laws, ordinances, procedures and policies. All associates are expected to maintain effective and professional relationships with others.Temp-to-Hire career with benefits | Monday - Friday, 8a - 5p | $14.04 per hourSpherion Benefits available after first 30 days of being on an assignment | Client Benefits available after first 90 days of permanent placementResponsibilities:-Calculate fees, charges, refunds, adjustments and answer questions and complaints for customer bills and fees- Receive & verify cash and negotiable instruments for deposits on new accounts and payment of bills and other municipal fees- Perform check & balances of cash and negotiable instruments against receipted copies and register tapes & post in trial balance ledger daily- Prepare lien searches, data reports, forms, documents and letters for requesting agencies and provide updated information for current and future residents- Initiate work orders for water turn-ons, shut-offs, meter rereads, and follow up accordingly- Set up new construction accounts- Review meter readings for accuracy and process hydrant meter requests- Maintain various records and documents and complete reports for checks & balances of the system within the utility function- Process & prepare utility bills for mailing.- Initiate procedures for collectionsWorking hours: 8:00 AM - 5:00 PMSkills:- Cash Handling- General Computer- Multitasking- Learn utility services and charges within a relatively short period of time, or have a system in place to assist - Maintain accurate financial records and reports- Perform simple mathematical calculations- Process and count cash- Read computer printoutsEducation:High SchoolExperience:1-4 yearsQualifications:- 3 or more years' experience cash handling- G.E.D. or H.S. Diploma Are you readily available to start this job? Apply to this posting and come on in to meet our team!TO SET UP AN IMMEDIATE INTERVIEW....Call or Text Us: 352-796-6000OROpen House Interviews every Monday & Wednesday | 8:30 - 10:00 AM | No appointment necessarySpherion Staffing33 Ponce de Leon Blvd. | Brooksville FL,34601Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Jacksonville, Florida
      • Temp to Perm
      • $17.00 - $18.00 per hour
      • 8:00 AM - 5:00 PM
      The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.Responsibilities:Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.Accountable for reducing delinquency for assigned accounts.Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.Enlist the efforts of sales and senior management when necessary to accelerate the collection process.Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.Establish and maintain effective and cooperative working relationships with dealers and sales.Working hours: 8:00 AM - 5:00 PMSkills:3-5 years High Volume corporate Collections experience.Knowledge of Billing and Collections proceduresAccounts Receivable knowledge/experience a plusStrong attention to detail, goal orientedEducation:High SchoolExperience:4-7 yearsQualifications:Experience with QuickBooks a plusExperience with Black Knight requiredBilingual a plus, but not required If this sounds like a good fit, please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.Responsibilities:Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.Accountable for reducing delinquency for assigned accounts.Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.Enlist the efforts of sales and senior management when necessary to accelerate the collection process.Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.Establish and maintain effective and cooperative working relationships with dealers and sales.Working hours: 8:00 AM - 5:00 PMSkills:3-5 years High Volume corporate Collections experience.Knowledge of Billing and Collections proceduresAccounts Receivable knowledge/experience a plusStrong attention to detail, goal orientedEducation:High SchoolExperience:4-7 yearsQualifications:Experience with QuickBooks a plusExperience with Black Knight requiredBilingual a plus, but not required If this sounds like a good fit, please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Ocala, Florida
      • Temp to Perm
      • $16.00 - $17.00 per hour
      • 8:30 AM - 5:30 PM
      A highly motivated Admin to support our branch from an admin perspective. You will be responsible for contract processing, cashiering, assisting with credit application processing and collections, and all other duties related to branch operations. Exercises discretion in scheduling work, composing correspondence, ensuring the safekeeping of internal/external customer files, maintaining accurate files and records, filing, typing reports, proposals, memos, and letters. Handles direct or screens incoming telephone calls. Responsible for handling matters of a complex and/or confidential natureResponsibilities:Accurately and timely processes and files dealer contracts enter data into the computer system, verify accuracy of information, etc.According to policy, accepts checks, money orders, etc. in the exact loan amount from customers and provides a receipt.Assists with credit applications: reviews credit applications for creditworthiness according to guidelines and pulls credit bureaus accordingly.Front desk duties (I.e. answering phone calls)Assist with loan applicationsPayment processingWorking hours: 8:30 AM - 5:30 PMSkills:Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos; ability to effectively present information in one-on-one and in small group situations to customers, clients, and other employees of the organization.Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Attention to Detail - Ability to identify discrepancies from collected data and draw valid conclusions.Maintains understanding of cash handling, credit reports and office proceduresEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or equivalent Immediate opportunity! Apply today!Spherion_gtwbSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      A highly motivated Admin to support our branch from an admin perspective. You will be responsible for contract processing, cashiering, assisting with credit application processing and collections, and all other duties related to branch operations. Exercises discretion in scheduling work, composing correspondence, ensuring the safekeeping of internal/external customer files, maintaining accurate files and records, filing, typing reports, proposals, memos, and letters. Handles direct or screens incoming telephone calls. Responsible for handling matters of a complex and/or confidential natureResponsibilities:Accurately and timely processes and files dealer contracts enter data into the computer system, verify accuracy of information, etc.According to policy, accepts checks, money orders, etc. in the exact loan amount from customers and provides a receipt.Assists with credit applications: reviews credit applications for creditworthiness according to guidelines and pulls credit bureaus accordingly.Front desk duties (I.e. answering phone calls)Assist with loan applicationsPayment processingWorking hours: 8:30 AM - 5:30 PMSkills:Language Skills - Ability to read and comprehend simple instructions, short correspondence, and memos; ability to effectively present information in one-on-one and in small group situations to customers, clients, and other employees of the organization.Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.Attention to Detail - Ability to identify discrepancies from collected data and draw valid conclusions.Maintains understanding of cash handling, credit reports and office proceduresEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or equivalent Immediate opportunity! Apply today!Spherion_gtwbSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Sarasota, Florida
      • Temp to Perm
      • $15.50 - $16.00 per hour
      • 7:30 AM - 6:30 PM
      Customer Service Representatives answer incoming calls within company established guidelines to provide prompt and courteous service to callers.Responsibilities:They analyze patient accounts to ensure all necessary information needed is obtained and added to the account appropriately. They process all incoming mail correspondence from any and all parties who submit correspondence.Working hours: 7:30 AM - 6:30 PMSkills:-Answer incoming calls from all parties and review accounts for any missing or additional information that may be needed.-Verify insurance eligibility to ensure information on the account is correctly loaded for billing.-Enter medical billing information into daily registers. -Collect payments from all parties for outstanding balances on an account(s).-Screen patients for financial assistance and help them with the application process.-Document complete and accurate information regarding each phone call into the account(s).Education:High SchoolExperience:0-1 yearsQualifications:- High school required - Associates degree preferred. - Prior call center experience HIGHLY desired.- To perform this job successfully, an individual should have knowledge of Word Processing software, Spreadsheet software and E-mail software. Apply today. Great national company here in Sarasota looking for great people.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Customer Service Representatives answer incoming calls within company established guidelines to provide prompt and courteous service to callers.Responsibilities:They analyze patient accounts to ensure all necessary information needed is obtained and added to the account appropriately. They process all incoming mail correspondence from any and all parties who submit correspondence.Working hours: 7:30 AM - 6:30 PMSkills:-Answer incoming calls from all parties and review accounts for any missing or additional information that may be needed.-Verify insurance eligibility to ensure information on the account is correctly loaded for billing.-Enter medical billing information into daily registers. -Collect payments from all parties for outstanding balances on an account(s).-Screen patients for financial assistance and help them with the application process.-Document complete and accurate information regarding each phone call into the account(s).Education:High SchoolExperience:0-1 yearsQualifications:- High school required - Associates degree preferred. - Prior call center experience HIGHLY desired.- To perform this job successfully, an individual should have knowledge of Word Processing software, Spreadsheet software and E-mail software. Apply today. Great national company here in Sarasota looking for great people.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Jacksonville, Florida
      • Temporary
      • $17.00 per hour
      • 8:00 AM - 5:00 PM
      The position of the Customer Care Representative is always responsible to maintain adequate phone coverage. The primary responsibility of this position is to answer incoming calls to the customer service queue from participants, answering questions about their account and how it works, etc.Responsibilities:Answer incoming phone calls by participants and assist them with their questions- Promote online portal/mobile app capabilities- Make outbound call-backs, as needed- Respond to incoming emails from participants- Follow all Medcom policies as they relate to privacy and security- Work overtime as requested- Perform other duties as assigned by managementWorking hours: 8:00 AM - 5:00 PMSkills:- Customer focused- Strong verbal and written communication skills- Active listening skills- Strong ability to handle callers- Ability to troubleshoot- Strong ability to de-escalate calls- Time management skills- Attention to detail- Computer use competency- Ability to work independently with minimal oversightEducation:High SchoolExperience:1-4 yearsQualifications:High School or GED requiredAssociates or College Degree PreferredCOBRA knowledge If this sounds like a good fit, call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The position of the Customer Care Representative is always responsible to maintain adequate phone coverage. The primary responsibility of this position is to answer incoming calls to the customer service queue from participants, answering questions about their account and how it works, etc.Responsibilities:Answer incoming phone calls by participants and assist them with their questions- Promote online portal/mobile app capabilities- Make outbound call-backs, as needed- Respond to incoming emails from participants- Follow all Medcom policies as they relate to privacy and security- Work overtime as requested- Perform other duties as assigned by managementWorking hours: 8:00 AM - 5:00 PMSkills:- Customer focused- Strong verbal and written communication skills- Active listening skills- Strong ability to handle callers- Ability to troubleshoot- Strong ability to de-escalate calls- Time management skills- Attention to detail- Computer use competency- Ability to work independently with minimal oversightEducation:High SchoolExperience:1-4 yearsQualifications:High School or GED requiredAssociates or College Degree PreferredCOBRA knowledge If this sounds like a good fit, call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Myers, Florida
      • Permanent
      • $46,000 - $47,000 per year
      • 2:00 PM - 11:00 PM
      Spherion has partnered with a fast paced organization seeking an experienced Supervisor to lead their call center team on 2nd shift. This position is responsible for the overall supervision of Contact Center email/chat/phone associates. It will maintain the effectiveness and efficiency of Contact Center email/chat/phone team to deliver a high level of customer satisfaction and profitability to the organization. Support the training and development initiatives to ensure motivated staff and a positive and productive work environment. Supports and reinforces company policies, procedures, and values. This position will include: Plans and aligns, Manages complexity, Culture, Organizational savvy, Courage. This is an excellent direct hire opportunity for a motivational leader!Responsibilities:- Supervise a team of email/chat/phone Customer Consultants and Sr. Specialists.- Monitor agent performance to ensure quality and productivity standards.- Provide coaching and on-the-job training to improve performance.- Implement and execute departmental programs and play a key role in staffing decisions.- Identify and address individual and group training needs.- Provide guidance to team members when responding to changing business conditions.- Prepare and perform, in partnership with Contact Center management, associate performance appraisals.- Proactively solve problems and provide timely resolution to ensure minimal impact to customer and associate satisfaction. Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted.- Promote a supportive environment in which associates are encouraged to solve problems and address customer issues.- Handle escalated customer issues.- Communicate personal and team customer service and sales goals.- Identify critical Contact Center issues and report them to the Customer Service/Sales Manager.- Value individuality and the diverse talents of the team. Lead the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.- Other miscellaneous duties as assigned.Working hours: 2:00 PM - 11:00 PMSkills:- Proven success at leading, supervising, and motivating others- Excellent verbal and written communication skills- Strong interpersonal and relationship building skills- Strong computer proficiency in Microsoft Office products- Technical Skill - Operating Systems- Technical Skill - Microsoft Suite- Technical Skill - Process Management- Technical Skill - Project Management- Technical Skill - Reporting and AnalyticsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED - Some college preferred or equivalent combination of education and businessexperience- 3-5 years supervising staff - Supervisory experience in a Contact Center environment- 1-3 years retail customer service experience in apparel Please apply with a current resume for immediate consideration!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion has partnered with a fast paced organization seeking an experienced Supervisor to lead their call center team on 2nd shift. This position is responsible for the overall supervision of Contact Center email/chat/phone associates. It will maintain the effectiveness and efficiency of Contact Center email/chat/phone team to deliver a high level of customer satisfaction and profitability to the organization. Support the training and development initiatives to ensure motivated staff and a positive and productive work environment. Supports and reinforces company policies, procedures, and values. This position will include: Plans and aligns, Manages complexity, Culture, Organizational savvy, Courage. This is an excellent direct hire opportunity for a motivational leader!Responsibilities:- Supervise a team of email/chat/phone Customer Consultants and Sr. Specialists.- Monitor agent performance to ensure quality and productivity standards.- Provide coaching and on-the-job training to improve performance.- Implement and execute departmental programs and play a key role in staffing decisions.- Identify and address individual and group training needs.- Provide guidance to team members when responding to changing business conditions.- Prepare and perform, in partnership with Contact Center management, associate performance appraisals.- Proactively solve problems and provide timely resolution to ensure minimal impact to customer and associate satisfaction. Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted.- Promote a supportive environment in which associates are encouraged to solve problems and address customer issues.- Handle escalated customer issues.- Communicate personal and team customer service and sales goals.- Identify critical Contact Center issues and report them to the Customer Service/Sales Manager.- Value individuality and the diverse talents of the team. Lead the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.- Other miscellaneous duties as assigned.Working hours: 2:00 PM - 11:00 PMSkills:- Proven success at leading, supervising, and motivating others- Excellent verbal and written communication skills- Strong interpersonal and relationship building skills- Strong computer proficiency in Microsoft Office products- Technical Skill - Operating Systems- Technical Skill - Microsoft Suite- Technical Skill - Process Management- Technical Skill - Project Management- Technical Skill - Reporting and AnalyticsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED - Some college preferred or equivalent combination of education and businessexperience- 3-5 years supervising staff - Supervisory experience in a Contact Center environment- 1-3 years retail customer service experience in apparel Please apply with a current resume for immediate consideration!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Naples, Florida
      • Temporary
      • $13.00 per hour
      • 10:00 AM - 6:00 PM
      We are seeking a part-time seasonal Receptionist for a North Naples salon. The receptionist will be paid for their lunch break and get free hair services while working there.Responsibilities:This individual is the first impression of the salon and should be pleasant and professional.Working hours: 10:00 AM - 6:00 PMSkills:Greeting client and checking them inAnswering phones which are very busyScheduling appointmentsProcessing paymentsCalling clients to confirm appointmentsKeep the front of the salon neat and cleanAssisting in stocking productsEducation:High SchoolExperience:1-4 yearsQualifications:General computer knowledgeAppointment schedulingBe able to learn their POS systemTeam playerMust be vaccinated Several ways to Apply-*Apply in Person MONDAY- FRIDAY between the hours of 9:30am-1:30pm or call our office to schedule an appointment*4964 Tamiami Trail North, Naples FL 34103*Apply on line www.spherionjobcentral.com*Email your Resume by replying to this post*Call our office at 239-494-3044 for more informationSpherion_gtwb_naplesSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      We are seeking a part-time seasonal Receptionist for a North Naples salon. The receptionist will be paid for their lunch break and get free hair services while working there.Responsibilities:This individual is the first impression of the salon and should be pleasant and professional.Working hours: 10:00 AM - 6:00 PMSkills:Greeting client and checking them inAnswering phones which are very busyScheduling appointmentsProcessing paymentsCalling clients to confirm appointmentsKeep the front of the salon neat and cleanAssisting in stocking productsEducation:High SchoolExperience:1-4 yearsQualifications:General computer knowledgeAppointment schedulingBe able to learn their POS systemTeam playerMust be vaccinated Several ways to Apply-*Apply in Person MONDAY- FRIDAY between the hours of 9:30am-1:30pm or call our office to schedule an appointment*4964 Tamiami Trail North, Naples FL 34103*Apply on line www.spherionjobcentral.com*Email your Resume by replying to this post*Call our office at 239-494-3044 for more informationSpherion_gtwb_naplesSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Jacksonville, Florida
      • Temp to Perm
      • $16.50 per hour
      • 8:00 AM - 5:00 PM
      Responsible for collections activities in the office to include reviewing and analyzing accounts and collecting overdue balances.Responsibilities:- Run and review customer aging on a weekly basis and address delinquencies- Outbound calls to accounts with past due balances to determine reason for nonpayment- Maintain detailed account notes and follow up information regarding collection calls and status- Make suggestions to improve processes that allow customers to pay invoices within terms- Respond to phone, email, and fax requests from customers for invoice copies, statement copies, proof of deliveries, and other necessary information to allow customers to make payments- Input customer credit card payments/refunds into the system- Resolve customer short payments by determining if credits or repayments are required- Work with appropriate departments to resolve invoice discrepancies related to pricing, tax, or shipping, or duplicate billings- Identify unapplied cash payments and submit requests to match up payments and invoices accurately- Request tax exemption certificates and ensure accounts maintain current exemption status- Assist in managing shared mailbox with incoming customer requests- Recognize when accounts should be escalated for non-payment and take appropriate action to resolve balances- Effectively communicate with Sales Reps when they need to be informed about account status or involved in resolving non-payment issues- Submit electronic billing through customer portalsWorking hours: 8:00 AM - 5:00 PMSkills:- Typing/computer keyboard- Utilize computer software (specified above)- Retrieve and compile information- Maintain records/logs- Verify data and information- Organize and prioritize information/tasks- Operate office equipment- Investigate, evaluate, recommend action- Basic mathematical concepts (e.g. add, subtract)Education:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or Equivalent.- Prior Accounting experience or equivalent combination of education and experience.- Possess intermediate to advanced level knowledge of Microsoft Office software applications.- Use of SAP Please call us today if this sounds like a good fit for you!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Responsible for collections activities in the office to include reviewing and analyzing accounts and collecting overdue balances.Responsibilities:- Run and review customer aging on a weekly basis and address delinquencies- Outbound calls to accounts with past due balances to determine reason for nonpayment- Maintain detailed account notes and follow up information regarding collection calls and status- Make suggestions to improve processes that allow customers to pay invoices within terms- Respond to phone, email, and fax requests from customers for invoice copies, statement copies, proof of deliveries, and other necessary information to allow customers to make payments- Input customer credit card payments/refunds into the system- Resolve customer short payments by determining if credits or repayments are required- Work with appropriate departments to resolve invoice discrepancies related to pricing, tax, or shipping, or duplicate billings- Identify unapplied cash payments and submit requests to match up payments and invoices accurately- Request tax exemption certificates and ensure accounts maintain current exemption status- Assist in managing shared mailbox with incoming customer requests- Recognize when accounts should be escalated for non-payment and take appropriate action to resolve balances- Effectively communicate with Sales Reps when they need to be informed about account status or involved in resolving non-payment issues- Submit electronic billing through customer portalsWorking hours: 8:00 AM - 5:00 PMSkills:- Typing/computer keyboard- Utilize computer software (specified above)- Retrieve and compile information- Maintain records/logs- Verify data and information- Organize and prioritize information/tasks- Operate office equipment- Investigate, evaluate, recommend action- Basic mathematical concepts (e.g. add, subtract)Education:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or Equivalent.- Prior Accounting experience or equivalent combination of education and experience.- Possess intermediate to advanced level knowledge of Microsoft Office software applications.- Use of SAP Please call us today if this sounds like a good fit for you!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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