Responsible to assist customers and stores in carrying out the credit services process related to delinquent accounts as well as processing accounts for litigation and bankruptcy. Assist in all areas of the Credit Services Department.Schedule:Monday- Friday 9a-6pTuesday - Saturday 9a-6pWednesday - Saturday 9a-8p(Saturday's are required)Responsibilities:-Prepare and mail various letters including but not limited to: bad checks, collections, FOI, audits, and general response letters.-Prepare account audits and mail, fax, or email to the appropriate party.-Evaluate, research, and validate requests for customer account adjustments. Make necessary and accurate adjustments to accounts in accordance with company and departmental policies.-Provide superior support to customers, retail stores, dealers, and other company departments by providing the requested information or workable solutions to the customer account, billing, bankruptcy, credit granting, and/or litigation matters in a timely and courteous manner.-Receive customer payments, post to customer accounts following established payment acceptance policy. Record payments for bankruptcy accounts.-Process litigation and repossession requests and communicate status to stores.-Provide information to banks and mortgage companies (account verification)-Communicate necessary and accurate information with outside parties such as courts and/or attorneys.-Process bankruptcy dismissals and or discharges.-Review and transfer or flag accounts as needed according to policy and procedure.-Follow all laws and regulations governing credit and collections, as well as corporate policies and procedures developed to reinforce those laws and regulations.-Perform special projects or tasks as assigned by management.Working hours: 9:00 AM - 8:00 PMSkills:-Ability to communicate effectively with management, courts, outside attorneys, customers, and personnel by telephone, or through written communication; assimilate information and make decisions; work under pressure in a detailed, organized manner.-Strong analytical skills, problem-solving, and decision-making abilities.-Effective time management skills and the ability to multi-task.-Bilingual (Spanish/English)Education:High SchoolExperience:1-4 yearsQualifications:-High school diploma / GED-Two years of collections, billing, or customer service experience.-Strong computer skills to include Microsoft Office (Outlook, Word, and Excel)-Completion of 4 required pre-screening assessments-Ability to use and complete the essential functions with the Credit Services systems.-Ability to read, analyze, and interpret general business periodicals, professional journals, procedures, or governmental regulations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages in order to evaluate merchandise value. Submit your resume today!Our office accepts walk-in's Monday-Thursday from 10a-3p.You can also text "CREDIT" to 863-667-0800.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Responsible to assist customers and stores in carrying out the credit services process related to delinquent accounts as well as processing accounts for litigation and bankruptcy. Assist in all areas of the Credit Services Department.Schedule:Monday- Friday 9a-6pTuesday - Saturday 9a-6pWednesday - Saturday 9a-8p(Saturday's are required)Responsibilities:-Prepare and mail various letters including but not limited to: bad checks, collections, FOI, audits, and general response letters.-Prepare account audits and mail, fax, or email to the appropriate party.-Evaluate, research, and validate requests for customer account adjustments. Make necessary and accurate adjustments to accounts in accordance with company and departmental policies.-Provide superior support to customers, retail stores, dealers, and other company departments by providing the requested information or workable solutions to the customer account, billing, bankruptcy, credit granting, and/or litigation matters in a timely and courteous manner.-Receive customer payments, post to customer accounts following established payment acceptance policy. Record payments for bankruptcy accounts.-Process litigation and repossession requests and communicate status to stores.-Provide information to banks and mortgage companies (account verification)-Communicate necessary and accurate information with outside parties such as courts and/or attorneys.-Process bankruptcy dismissals and or discharges.-Review and transfer or flag accounts as needed according to policy and procedure.-Follow all laws and regulations governing credit and collections, as well as corporate policies and procedures developed to reinforce those laws and regulations.-Perform special projects or tasks as assigned by management.Working hours: 9:00 AM - 8:00 PMSkills:-Ability to communicate effectively with management, courts, outside attorneys, customers, and personnel by telephone, or through written communication; assimilate information and make decisions; work under pressure in a detailed, organized manner.-Strong analytical skills, problem-solving, and decision-making abilities.-Effective time management skills and the ability to multi-task.-Bilingual (Spanish/English)Education:High SchoolExperience:1-4 yearsQualifications:-High school diploma / GED-Two years of collections, billing, or customer service experience.-Strong computer skills to include Microsoft Office (Outlook, Word, and Excel)-Completion of 4 required pre-screening assessments-Ability to use and complete the essential functions with the Credit Services systems.-Ability to read, analyze, and interpret general business periodicals, professional journals, procedures, or governmental regulations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages in order to evaluate merchandise value. Submit your resume today!Our office accepts walk-in's Monday-Thursday from 10a-3p.You can also text "CREDIT" to 863-667-0800.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Our client is looking for an experienced Controller to oversee financial statements, invoices, accounts payable and accounts receivable. Duties to include: directing accounting managers, directing department operations, compiling financial reports based on financial statements and implementing policies and procedures for financial reporting. If this sounds like the job for you please apply directly, or feel free to forward your resume to: charlesthompson@spherion.com. Thank you for considering Spherion as a partner in your career progression! We look forward to working with and getting to know you. Don't hesitate to reach out directly if you have any questions: 504-455-6565.Responsibilities:- Implement budgeting, forecasting; annual and quarterly.- Manages two subordinates. - Communicate directly with internal and external clientele. - Assist management with important financial decisions- Prepare financial documents such as business reports, financial forecasts and statements to understand the financial state of business- Supervise employees who work under the controller in preparing financial reports and budgets- Monitor financial reports and determine ways to reduce costs- Keep up-to-date on the financial market to understand how to maximize profits and find new expansion areas- Understand the financials in order to meet legal requirements and keep the financial state in good standing- Execute financial statementsWorking hours: 8:00 AM - 5:00 PMSkills:- Demonstrated leadership ability- Excellent MS Office/Excel skill set- Team oriented - Excellent communication skillsEducation:BachelorsExperience:10+ yearsQualifications:- Minimum 10 years of experience- Bachelor's degree preferred- Engineering or construction background is a plus Thank you for considering Spherion as a partner in your career progression! We look forward to working with and getting to know you. Don't hesitate to reach out directly if you have any questions: 504-455-6565. Let's get to work!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Our client is looking for an experienced Controller to oversee financial statements, invoices, accounts payable and accounts receivable. Duties to include: directing accounting managers, directing department operations, compiling financial reports based on financial statements and implementing policies and procedures for financial reporting. If this sounds like the job for you please apply directly, or feel free to forward your resume to: charlesthompson@spherion.com. Thank you for considering Spherion as a partner in your career progression! We look forward to working with and getting to know you. Don't hesitate to reach out directly if you have any questions: 504-455-6565.Responsibilities:- Implement budgeting, forecasting; annual and quarterly.- Manages two subordinates. - Communicate directly with internal and external clientele. - Assist management with important financial decisions- Prepare financial documents such as business reports, financial forecasts and statements to understand the financial state of business- Supervise employees who work under the controller in preparing financial reports and budgets- Monitor financial reports and determine ways to reduce costs- Keep up-to-date on the financial market to understand how to maximize profits and find new expansion areas- Understand the financials in order to meet legal requirements and keep the financial state in good standing- Execute financial statementsWorking hours: 8:00 AM - 5:00 PMSkills:- Demonstrated leadership ability- Excellent MS Office/Excel skill set- Team oriented - Excellent communication skillsEducation:BachelorsExperience:10+ yearsQualifications:- Minimum 10 years of experience- Bachelor's degree preferred- Engineering or construction background is a plus Thank you for considering Spherion as a partner in your career progression! We look forward to working with and getting to know you. Don't hesitate to reach out directly if you have any questions: 504-455-6565. Let's get to work!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The main function of a medical biller is to submit medical claims to insurance companies and payers such as Medicare and Medicaid. Responsible for the timely submission of technical or professional medical claims to insurance companies. The position may be located in physician offices, hospitals, nursing homes, or other healthcare facilities.Responsibilities:Obtain referrals and pre-authorizations as required for procedures Check eligibility and benefit verification Review patient bills for accuracy and completeness and obtain any missing information Prepare, review, and transmit claims using billing software, including electronic and paper claim processing Knowledge of insurance guidelines, including HMO/PPO, Medicare, and state Medicaid Follow up on unpaid claims within standard billing cycle timeframe Check each insurance payment for accuracy and compliance with contract discount Call insurance companies regarding any discrepancy in payments if necessary Identify and bill secondary or tertiary insurances All accounts are to be reviewed for insurance or patient follow-up Research and appeal denied claims Answer all patient or insurance telephone inquiries pertaining to assigned accounts. Set up patient payment plans and work collection accounts Update billing software with rate changes Updates cash spreadsheet, runs collection reports.Working hours: 8:00 AM - 4:00 PMSkills:Knowledge of HMO/PPO, Medicare, Medicaid, and other payer requirements and systems. Use of computer systems, software, 10 key calculator Effective communication abilities for phone contacts with insurance payers to resolve issues. Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds Able to work in a team environment Problem-solving skills to research and resolve discrepancies, denials, appeals, collections Knowledge of accounting and bookkeeping procedures Knowledge of medical terminology likely to be encountered in medical claimsEducation:High SchoolExperience:1-4 yearsQualifications:High school diploma Knowledge of business and accounting processes usually obtained from an associate's degree, with a degree in Business Administration, Accounting, or Health Care Administration preferred Entry to 2 years of experience. Please apply or call today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The main function of a medical biller is to submit medical claims to insurance companies and payers such as Medicare and Medicaid. Responsible for the timely submission of technical or professional medical claims to insurance companies. The position may be located in physician offices, hospitals, nursing homes, or other healthcare facilities.Responsibilities:Obtain referrals and pre-authorizations as required for procedures Check eligibility and benefit verification Review patient bills for accuracy and completeness and obtain any missing information Prepare, review, and transmit claims using billing software, including electronic and paper claim processing Knowledge of insurance guidelines, including HMO/PPO, Medicare, and state Medicaid Follow up on unpaid claims within standard billing cycle timeframe Check each insurance payment for accuracy and compliance with contract discount Call insurance companies regarding any discrepancy in payments if necessary Identify and bill secondary or tertiary insurances All accounts are to be reviewed for insurance or patient follow-up Research and appeal denied claims Answer all patient or insurance telephone inquiries pertaining to assigned accounts. Set up patient payment plans and work collection accounts Update billing software with rate changes Updates cash spreadsheet, runs collection reports.Working hours: 8:00 AM - 4:00 PMSkills:Knowledge of HMO/PPO, Medicare, Medicaid, and other payer requirements and systems. Use of computer systems, software, 10 key calculator Effective communication abilities for phone contacts with insurance payers to resolve issues. Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds Able to work in a team environment Problem-solving skills to research and resolve discrepancies, denials, appeals, collections Knowledge of accounting and bookkeeping procedures Knowledge of medical terminology likely to be encountered in medical claimsEducation:High SchoolExperience:1-4 yearsQualifications:High school diploma Knowledge of business and accounting processes usually obtained from an associate's degree, with a degree in Business Administration, Accounting, or Health Care Administration preferred Entry to 2 years of experience. Please apply or call today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
The primary duties of the HR & Safety Coordinator shall include, but are not limited to, answering all calls in a professional and timely manner. The HR & Safety Coordinator is expected to lead by example, treat each employee fairly.Full time, non-exempt position, and reports to the Safety & Compliance Specialist and HR Manager.Responsibilities:Manage day to day Safety and HR duties in an organized manner.- Interpret and explain Safety and HR policies, procedures, laws, standards, and/or regulations as it pertains to Valley Iron.- Maintain current knowledge of Cal-OSHA, EPA, FMCSA, DOT, EEO, ADA,FMLA/CFRA/SB95 and all other leaves under Federal and state guidelines.- Ensure that safety and HR policies and procedures are being followed throughout the facility daily.- Determine nature and extent of illness or injury to establish first aid procedures to be followed or need of additional assistance, basing decisionson statements of persons involved, examination of victim or victims and knowledge of medical practice.- Perform HR and safety inspections and investigations, prepare written reports of findings and recommendations with photographs for corrective orpreventative measures where indicated. Follow-up to ensure findings have been corrected.- Assists in the development, evaluation, and updating of safety and HR programs.- Promote facility cleanliness and organization including proper and safe storage of materials.- Conscientiously listen to employees about their concerns and questions regarding safety/HR issues and provide positive feedback.- Conduct new hire orientation- Educate employees on safety standards and expectations as well as safe machine operation.- Maintain various safety, HR, and compliance related inspection records.- Assist and maintain environmental, HR, and Payroll reports.- Act as a liaison between management and external safety and temporary staff agencies- Review employment applications and job orders to match applicants with job requirements for Oroville site.- All other duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Attention to detailKnowledge or HR rules, laws and regulations. Knowledge or Safety rules, laws and regulations.Education:High SchoolExperience:1-4 yearsQualifications:High school diploma and at least 3 year of experience as a HR & Safety Coordinator, and EMT certification is preferred.- Cal-OSHA knowledge- Strong Communication skills- Strong Organization skills- Ability to get along well with others.- Self-motivated, and excellent attendance record- Strong working knowledge of computers and Microsoft programs including PowerPoint and Excel- Excellent writing skills- Strong English skills, i.e., speak, read, write and understand English.- Strong Spanish speaking skills are preferred Submit your resume ASAP!Call Spherion at 530-899-1300Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
The primary duties of the HR & Safety Coordinator shall include, but are not limited to, answering all calls in a professional and timely manner. The HR & Safety Coordinator is expected to lead by example, treat each employee fairly.Full time, non-exempt position, and reports to the Safety & Compliance Specialist and HR Manager.Responsibilities:Manage day to day Safety and HR duties in an organized manner.- Interpret and explain Safety and HR policies, procedures, laws, standards, and/or regulations as it pertains to Valley Iron.- Maintain current knowledge of Cal-OSHA, EPA, FMCSA, DOT, EEO, ADA,FMLA/CFRA/SB95 and all other leaves under Federal and state guidelines.- Ensure that safety and HR policies and procedures are being followed throughout the facility daily.- Determine nature and extent of illness or injury to establish first aid procedures to be followed or need of additional assistance, basing decisionson statements of persons involved, examination of victim or victims and knowledge of medical practice.- Perform HR and safety inspections and investigations, prepare written reports of findings and recommendations with photographs for corrective orpreventative measures where indicated. Follow-up to ensure findings have been corrected.- Assists in the development, evaluation, and updating of safety and HR programs.- Promote facility cleanliness and organization including proper and safe storage of materials.- Conscientiously listen to employees about their concerns and questions regarding safety/HR issues and provide positive feedback.- Conduct new hire orientation- Educate employees on safety standards and expectations as well as safe machine operation.- Maintain various safety, HR, and compliance related inspection records.- Assist and maintain environmental, HR, and Payroll reports.- Act as a liaison between management and external safety and temporary staff agencies- Review employment applications and job orders to match applicants with job requirements for Oroville site.- All other duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Attention to detailKnowledge or HR rules, laws and regulations. Knowledge or Safety rules, laws and regulations.Education:High SchoolExperience:1-4 yearsQualifications:High school diploma and at least 3 year of experience as a HR & Safety Coordinator, and EMT certification is preferred.- Cal-OSHA knowledge- Strong Communication skills- Strong Organization skills- Ability to get along well with others.- Self-motivated, and excellent attendance record- Strong working knowledge of computers and Microsoft programs including PowerPoint and Excel- Excellent writing skills- Strong English skills, i.e., speak, read, write and understand English.- Strong Spanish speaking skills are preferred Submit your resume ASAP!Call Spherion at 530-899-1300Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.Customer Experience Analyst assists Team Leaders in ensuring the consistency of customer experience and excellence of service of tasks performed by Customer Service Representatives (CSRs) in order to maintain client confidence and loyalty. Conducts transaction monitoring of CSRs' calls, emails, chats and/or any back office work and provides feedback for the CSRs' improvement. Performs other duties as assigned.Responsibilities:? Transaction Monitoring: Monitor and audit transactions performed by CSRs against internal and/or external customer experience expectations to deliver superior client experience. Ensure that transaction monitoring goals of the Company are met? Generating and Maintaining Customer Experience Reports: Update CE reports (e.g., Daily Internal Errors, Baleen Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files for updated and accurate reporting of CE data? CE Scrubbing and Root Cause Analysis: Review and analyze data on CE results and highlight areas for improving customer experience. Perform further deep dive of other relevant data when necessary? Training and Development: If requested, aide in retraining, CE orientations and huddles, CE workshops and roll outs of initiatives aimed at improving the Customer Experience of the program? Calibration: Calibrate with internal Process and Security Auditors, Trainers, Team Leaders, and external counterparts. Monitor calls that are randomly selected per calibration meeting to ensure that customer experience expectations are adhered to? Others: Performs tasks assigned by the Customer Experience Prime and/or Account General Manager for the accomplishment of the account?s CE objectivesWorking hours: 8:00 AM - 5:00 PMSkills:--Proficiency with Google Workspace or Microsoft Office applications--Strong analytical, problem solving and troubleshooting skills--Excellent verbal/written communication and active listening skills--Demonstrated ability to interact with peers, senior management and other departments in a professional manner--Mentoring and coaching skills, must be able to foster a positive and productive work environment--Positive, solution oriented mentality--Hard-working and successful in a fast paced environment - adaptive to change--Ability to maintain confidentiality and operate with minimal supervisionEducation:High SchoolExperience:1-4 yearsQualifications:--Flexibility with schedule for 24x7x365 operations--High school diploma or equivalent--At least 2 years of call-based customer service experience For immediate consideration please apply to our website https://www.spherion.com/charleston or email resume to marybarrineau@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.Customer Experience Analyst assists Team Leaders in ensuring the consistency of customer experience and excellence of service of tasks performed by Customer Service Representatives (CSRs) in order to maintain client confidence and loyalty. Conducts transaction monitoring of CSRs' calls, emails, chats and/or any back office work and provides feedback for the CSRs' improvement. Performs other duties as assigned.Responsibilities:? Transaction Monitoring: Monitor and audit transactions performed by CSRs against internal and/or external customer experience expectations to deliver superior client experience. Ensure that transaction monitoring goals of the Company are met? Generating and Maintaining Customer Experience Reports: Update CE reports (e.g., Daily Internal Errors, Baleen Upload, MIS, etc.) for the account by retrieving and updating the respective files and data. Maintains the files for updated and accurate reporting of CE data? CE Scrubbing and Root Cause Analysis: Review and analyze data on CE results and highlight areas for improving customer experience. Perform further deep dive of other relevant data when necessary? Training and Development: If requested, aide in retraining, CE orientations and huddles, CE workshops and roll outs of initiatives aimed at improving the Customer Experience of the program? Calibration: Calibrate with internal Process and Security Auditors, Trainers, Team Leaders, and external counterparts. Monitor calls that are randomly selected per calibration meeting to ensure that customer experience expectations are adhered to? Others: Performs tasks assigned by the Customer Experience Prime and/or Account General Manager for the accomplishment of the account?s CE objectivesWorking hours: 8:00 AM - 5:00 PMSkills:--Proficiency with Google Workspace or Microsoft Office applications--Strong analytical, problem solving and troubleshooting skills--Excellent verbal/written communication and active listening skills--Demonstrated ability to interact with peers, senior management and other departments in a professional manner--Mentoring and coaching skills, must be able to foster a positive and productive work environment--Positive, solution oriented mentality--Hard-working and successful in a fast paced environment - adaptive to change--Ability to maintain confidentiality and operate with minimal supervisionEducation:High SchoolExperience:1-4 yearsQualifications:--Flexibility with schedule for 24x7x365 operations--High school diploma or equivalent--At least 2 years of call-based customer service experience For immediate consideration please apply to our website https://www.spherion.com/charleston or email resume to marybarrineau@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.Team Leader will provide direction and guidance to ensure consistent achievement of key performance metrics. Ensure customer contacts are handled professionally and with efficient resolution. Achieve, measure, report and communicate goal attainment for assigned team. Ensure accurate and timely communication of issues to Operations Manager. Coach, mentor, and develop agent team for skills expansion and promotional opportunities.Responsibilities:? Supervise agent personnel including: hiring, monitoring and evaluating performance, and initiating corrective or disciplinary actions? Ensures adherence to all TELUS and State labor policies? Track and measure individual and team productivity and quality results? Drive improvements in overall service levels, transactional efficiencies & cost management? Provide assistance and/or on-the-job training? Analyze, summarize and/or reviews data; report findings, interprets results and/or make recommendations? Ensure adherence to TELUS ePerformance policy? Manage and motivate call center staff to meet performance goals? Complete performance evaluations for staff and recommend increases or advancement? Perform other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:Strong customer service orientation with an upbeat, people minded personality aimed at both internal and external customers --Solution driven with strong critical thinking skills having the ability to anticipate customers' needs and provide options and solutions--Excellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional manner--Excellent organizational, leadership, interpersonal and time management skills--Ability to take instructions from management and ensure follow up--Understanding and ability to execute inbound programs to ensure service levels and financial objectives are met--Strong computer application skills including Google Workspace or Microsoft Office applications--Excellent grammar, enunciation, pronunciation, syntax, verbal and written skills--Ability to effectively communicate with team members and managers of all levels--Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff--Ability to work independently in a dynamic fast paced atmosphere--Ability to maintain confidentiality--Strong analytical skills--Knowledge of call center operationsEducation:High SchoolExperience:1-4 yearsQualifications:? Prior leadership experience managing people in service delivery environments? Flexibility to work various schedules in a 24/7 environment? High school diploma or equivalent For immediate consideration please apply on our website spherion.com/charleston or email resume to: marybarrineau@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.Team Leader will provide direction and guidance to ensure consistent achievement of key performance metrics. Ensure customer contacts are handled professionally and with efficient resolution. Achieve, measure, report and communicate goal attainment for assigned team. Ensure accurate and timely communication of issues to Operations Manager. Coach, mentor, and develop agent team for skills expansion and promotional opportunities.Responsibilities:? Supervise agent personnel including: hiring, monitoring and evaluating performance, and initiating corrective or disciplinary actions? Ensures adherence to all TELUS and State labor policies? Track and measure individual and team productivity and quality results? Drive improvements in overall service levels, transactional efficiencies & cost management? Provide assistance and/or on-the-job training? Analyze, summarize and/or reviews data; report findings, interprets results and/or make recommendations? Ensure adherence to TELUS ePerformance policy? Manage and motivate call center staff to meet performance goals? Complete performance evaluations for staff and recommend increases or advancement? Perform other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:Strong customer service orientation with an upbeat, people minded personality aimed at both internal and external customers --Solution driven with strong critical thinking skills having the ability to anticipate customers' needs and provide options and solutions--Excellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional manner--Excellent organizational, leadership, interpersonal and time management skills--Ability to take instructions from management and ensure follow up--Understanding and ability to execute inbound programs to ensure service levels and financial objectives are met--Strong computer application skills including Google Workspace or Microsoft Office applications--Excellent grammar, enunciation, pronunciation, syntax, verbal and written skills--Ability to effectively communicate with team members and managers of all levels--Must be able to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff--Ability to work independently in a dynamic fast paced atmosphere--Ability to maintain confidentiality--Strong analytical skills--Knowledge of call center operationsEducation:High SchoolExperience:1-4 yearsQualifications:? Prior leadership experience managing people in service delivery environments? Flexibility to work various schedules in a 24/7 environment? High school diploma or equivalent For immediate consideration please apply on our website spherion.com/charleston or email resume to: marybarrineau@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.