As a Senior Client Relations Specialist, you will be the voice of our clients, championing their needs and resolving their most complex concerns. This role is a perfect fit for someone who excels at building rapport, managing high-stakes situations, and turning a negative experience into a positive outcome. You'll be the trusted point of contact, providing exceptional support and ensuring our clients feel heard and valued. This is a project job that is ex
As a Senior Client Relations Specialist, you will be the voice of our clients, championing their needs and resolving their most complex concerns. This role is a perfect fit for someone who excels at building rapport, managing high-stakes situations, and turning a negative experience into a positive outcome. You'll be the trusted point of contact, providing exceptional support and ensuring our clients feel heard and valued. This is a project job that is ex
Support internal and external customers with inquiries and complaints regarding financial products and services. Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online. Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure custo
Support internal and external customers with inquiries and complaints regarding financial products and services. Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online. Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure custo
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