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      • Meridian, Idaho
      • Permanent
      • $16.00 - $18.00 per hour
      • 9:00 AM - 7:00 PM
      Are you computer savvy? How about a born problem solver?If you have at least one (1) years experience of customer service, collections, or sales experience, this job is for you! $1,000 Sign On Bonus - All paid in 90 days - Full Benefits!!!Responsibilities:The Customer Service Specialist will contact customers to evaluate customers' financial situations and help create solutions for success.Working hours: 9:00 AM - 7:00 PMSkills:At least one (1) years experience of customer service, collections, or sales experienceEducation:No Degree RequiredExperience:0-1 yearsQualifications:Ability to work M-F Shifts Between 9AM-7PM, Call or text 208-514-2044 to schedule an interviewSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Are you computer savvy? How about a born problem solver?If you have at least one (1) years experience of customer service, collections, or sales experience, this job is for you! $1,000 Sign On Bonus - All paid in 90 days - Full Benefits!!!Responsibilities:The Customer Service Specialist will contact customers to evaluate customers' financial situations and help create solutions for success.Working hours: 9:00 AM - 7:00 PMSkills:At least one (1) years experience of customer service, collections, or sales experienceEducation:No Degree RequiredExperience:0-1 yearsQualifications:Ability to work M-F Shifts Between 9AM-7PM, Call or text 208-514-2044 to schedule an interviewSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fresno, California
      • Temp to Perm
      • $16.00 per hour
      • 8:30 AM - 5:00 PM
      The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Growing company distributes medical supplies to patients.Responsibilities:Customer Service Specialists are responsible for handling incoming calls, returning calls and keeping customers abreast of their order process. Listening to better understand customers challenges to identify changes in customer's requests/orders. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should help educate Patients of their financial responsibility when applicable.Working hours: 8:30 AM - 5:00 PMSkills:Excellent customer service skills- Excellent ability to communicate both verbally and in writing- Proficient computer skills and knowledge of Microsoft Office- General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.- Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiativeand work effectively on a team.Education:High SchoolExperience:1-4 yearsQualifications:High School Diploma or equivalent??? One (1) year work related experience in health care administrative, financial, or insurance customer services,claims, billing, call center or management regardless of industry. Apply today at www.spherion.com/apply/75050 and then call our office at 559-251-4040!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
      The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Growing company distributes medical supplies to patients.Responsibilities:Customer Service Specialists are responsible for handling incoming calls, returning calls and keeping customers abreast of their order process. Listening to better understand customers challenges to identify changes in customer's requests/orders. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should help educate Patients of their financial responsibility when applicable.Working hours: 8:30 AM - 5:00 PMSkills:Excellent customer service skills- Excellent ability to communicate both verbally and in writing- Proficient computer skills and knowledge of Microsoft Office- General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.- Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiativeand work effectively on a team.Education:High SchoolExperience:1-4 yearsQualifications:High School Diploma or equivalent??? One (1) year work related experience in health care administrative, financial, or insurance customer services,claims, billing, call center or management regardless of industry. Apply today at www.spherion.com/apply/75050 and then call our office at 559-251-4040!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
      • Titusville, Florida
      • Temp to Perm
      • $14.00 - $16.00 per hour
      • 8:30 AM - 5:00 PM
      Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable. MUST HAVE PREVIOUS HEALTHCARE EXPERIENCE.Responsibilities:-Develop and maintain working knowledge of current products and services offered by the company-Answer all calls and emails in a timely manner, in adherence to their goals-Document all call information according to standard operating procedures-Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs-Process orders, route calls to appropriate resource, and follow up on customer calls where necessary-Review all required documentation to ensure accuracy-Accurately process, verify, and/or submit documentation and orders-Complete insurance verification to determine patient???s eligibility, coverage, co-insurances, and deductibles-Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required-Must be able to navigate through multiple online EMR systems to obtain applicable documentation-Enter and review all pertinent information in EMR system including authorizations and expiration dates-Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies-Verify insurance carriers are listed in the company???s database system, if not request the new carrier is entered -Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.Working hours: 8:30 AM - 5:00 PMSkills:-Excellent customer service skills-Analytical and problem-solving skills with attention to detail-Decision Making-Excellent ability to communicate both verbally and in writing-Ability to prioritize and manage multiple tasks-Proficient computer skills and knowledge of Microsoft Office-General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.-Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team.-Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. -Ability to work independently as well as follow detailed directives-Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction Computer skills including knowledge of Microsoft Office applicationsEducation:High SchoolExperience:1-4 yearsQualifications:-High School Diploma or equivalent-One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry. Please apply online or email your resume directly to richkolleda@spherion.com for considerationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable. MUST HAVE PREVIOUS HEALTHCARE EXPERIENCE.Responsibilities:-Develop and maintain working knowledge of current products and services offered by the company-Answer all calls and emails in a timely manner, in adherence to their goals-Document all call information according to standard operating procedures-Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs-Process orders, route calls to appropriate resource, and follow up on customer calls where necessary-Review all required documentation to ensure accuracy-Accurately process, verify, and/or submit documentation and orders-Complete insurance verification to determine patient???s eligibility, coverage, co-insurances, and deductibles-Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required-Must be able to navigate through multiple online EMR systems to obtain applicable documentation-Enter and review all pertinent information in EMR system including authorizations and expiration dates-Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies-Verify insurance carriers are listed in the company???s database system, if not request the new carrier is entered -Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.Working hours: 8:30 AM - 5:00 PMSkills:-Excellent customer service skills-Analytical and problem-solving skills with attention to detail-Decision Making-Excellent ability to communicate both verbally and in writing-Ability to prioritize and manage multiple tasks-Proficient computer skills and knowledge of Microsoft Office-General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.-Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team.-Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. -Ability to work independently as well as follow detailed directives-Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction Computer skills including knowledge of Microsoft Office applicationsEducation:High SchoolExperience:1-4 yearsQualifications:-High School Diploma or equivalent-One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry. Please apply online or email your resume directly to richkolleda@spherion.com for considerationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Dade City, Florida
      • Temp to Perm
      • $14.04 per hour
      • 8:00 AM - 5:00 PM
      Spherion's seeking two individuals with Cash Handling and Customer Service experience to assist a local Utilities department with answering general questions, processing of payments, various municipal fees, answering phones, and other clerical duties as necessary.Work performed is under limited direct supervision and reviewed while in progress and upon completion for conformance and compliance reasons. Our ideal candidates will have the ability to work with a diverse community of personalities internally and externally, while exercising sound judgement in making decisions according to local laws, ordinances, procedures and policies. All associates are expected to maintain effective and professional relationships with others.Temp-to-Hire career with benefits | Monday - Friday, 8a - 5p | $14.04 per hourSpherion Benefits available after first 30 days of being on an assignment | Client Benefits available after first 90 days of permanent placementResponsibilities:-Calculate fees, charges, refunds, adjustments and answer questions and complaints for customer bills and fees- Receive & verify cash and negotiable instruments for deposits on new accounts and payment of bills and other municipal fees- Perform check & balances of cash and negotiable instruments against receipted copies and register tapes & post in trial balance ledger daily- Prepare lien searches, data reports, forms, documents and letters for requesting agencies and provide updated information for current and future residents- Initiate work orders for water turn-ons, shut-offs, meter rereads, and follow up accordingly- Set up new construction accounts- Review meter readings for accuracy and process hydrant meter requests- Maintain various records and documents and complete reports for checks & balances of the system within the utility function- Process & prepare utility bills for mailing.- Initiate procedures for collectionsWorking hours: 8:00 AM - 5:00 PMSkills:- Cash Handling- General Computer- Multitasking- Learn utility services and charges within a relatively short period of time, or have a system in place to assist - Maintain accurate financial records and reports- Perform simple mathematical calculations- Process and count cash- Read computer printoutsEducation:High SchoolExperience:1-4 yearsQualifications:- 3 or more years' experience cash handling- G.E.D. or H.S. Diploma Are you readily available to start this job? Apply to this posting and come on in to meet our team!TO SET UP AN IMMEDIATE INTERVIEW....Call or Text Us: 352-796-6000OROpen House Interviews every Monday & Wednesday | 8:30 - 10:00 AM | No appointment necessarySpherion Staffing33 Ponce de Leon Blvd. | Brooksville FL,34601Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion's seeking two individuals with Cash Handling and Customer Service experience to assist a local Utilities department with answering general questions, processing of payments, various municipal fees, answering phones, and other clerical duties as necessary.Work performed is under limited direct supervision and reviewed while in progress and upon completion for conformance and compliance reasons. Our ideal candidates will have the ability to work with a diverse community of personalities internally and externally, while exercising sound judgement in making decisions according to local laws, ordinances, procedures and policies. All associates are expected to maintain effective and professional relationships with others.Temp-to-Hire career with benefits | Monday - Friday, 8a - 5p | $14.04 per hourSpherion Benefits available after first 30 days of being on an assignment | Client Benefits available after first 90 days of permanent placementResponsibilities:-Calculate fees, charges, refunds, adjustments and answer questions and complaints for customer bills and fees- Receive & verify cash and negotiable instruments for deposits on new accounts and payment of bills and other municipal fees- Perform check & balances of cash and negotiable instruments against receipted copies and register tapes & post in trial balance ledger daily- Prepare lien searches, data reports, forms, documents and letters for requesting agencies and provide updated information for current and future residents- Initiate work orders for water turn-ons, shut-offs, meter rereads, and follow up accordingly- Set up new construction accounts- Review meter readings for accuracy and process hydrant meter requests- Maintain various records and documents and complete reports for checks & balances of the system within the utility function- Process & prepare utility bills for mailing.- Initiate procedures for collectionsWorking hours: 8:00 AM - 5:00 PMSkills:- Cash Handling- General Computer- Multitasking- Learn utility services and charges within a relatively short period of time, or have a system in place to assist - Maintain accurate financial records and reports- Perform simple mathematical calculations- Process and count cash- Read computer printoutsEducation:High SchoolExperience:1-4 yearsQualifications:- 3 or more years' experience cash handling- G.E.D. or H.S. Diploma Are you readily available to start this job? Apply to this posting and come on in to meet our team!TO SET UP AN IMMEDIATE INTERVIEW....Call or Text Us: 352-796-6000OROpen House Interviews every Monday & Wednesday | 8:30 - 10:00 AM | No appointment necessarySpherion Staffing33 Ponce de Leon Blvd. | Brooksville FL,34601Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Charleston, South Carolina
      • Permanent
      • $70,000 - $80,000 per year
      • 8:00 AM - 5:00 PM
      Providing an inspired sense of leadership to a client account consisting of teams of contact center agents, team leaders and managers. Responsible for overseeing the day-to-day operations of the team to ensure consistent follow up and communication, problem solving and to meet established client metrics and Service Level Agreements (SLA's). The ideal candidate will ensure operations and financial targets are met or surpassed e.g. balanced scorecard metrics and financial indicators such as EBITDA, profit and loss, gross margins etc. The Sr. Operations Manager will also provide significant contributions to activities related to customer acquisition, customer satisfaction, client relationship management and program management.Responsibilities:Oversee all aspects of team member training and development related to programs and client needs ??? Ensure high performance standards are maintained through consistent and frequent monitoring and coaching of representatives. ??? Oversee performance and quality standard reviews to ensure outcomes meet client expectations ??? Monitor all key metrics in support of meeting/exceeding initiative objectives ??? Troubleshoot and create action plans to quickly and effectively address problems ??? Ensure all company policies and procedures are adhered to at the center which includes promoting our company values, fair process, diversity and inclusion ??? Identify process improvement opportunities to drive operational efficiencies operation ??? Collaborate with senior management to define strategic scope with measurable KPIs to achieve performance results ( agent utilization, productivity, quality, average hold time, abandonment rate, average call wrap-up time, inbound service recovery, and customer reference ability) ??? Oversee the interviewing & individual operations assessments of all candidates entering program ??? Maintain strong interlock with the hiring & training leaders and implements closed loop planning and work assignments to continuously improve hiring pool??? Manage all personnel in line with meeting key objective, conducts performance reviews and employee recognition ??? Manage all financial and budgeting responsibilities of operational support division ??? Assume full responsibility for achieving P&L projections for Call CenterWorking hours: 8:00 AM - 5:00 PMSkills:- Extensive experience in managing individual and campaign metrics - Demonstrated track record of recruiting, training, coaching and managing a 150+ agent call center to achieve performance objectives - Strong organizational and strategic planning skills - Client advocate with strong customer service skills - Ability to coach and develop program management to drive program performance - Flexibility and versatility in problem analysis and resolution requiring attention to detail - Ability to communicate across functional lines - Ability to analyze and interpret qualitative and quantitative data - Excellent interpersonal, written and oral communications and organizational skills - Experience implementing written call center procedures, scripts and processesEducation:BachelorsExperience:4-7 yearsQualifications:- Bachelor's degree from an accredited university or college with major course work in business, marketing, communications, retail management or equivalent work experience- Minimum 3+ years of campaign level management driving client, shareholder and employee satisfaction - Extensive experience in management and operations management in a customer service or call center environment - Strong understanding of P&L and campaign budgeting Preferred Experience, Skills & Competencies: ??? Experience in contact center outsourcing ??? Knowledge of programs including but not limited to Verint, IEX, Salesforce, etc. ??? Post secondary education in business and commerceSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Providing an inspired sense of leadership to a client account consisting of teams of contact center agents, team leaders and managers. Responsible for overseeing the day-to-day operations of the team to ensure consistent follow up and communication, problem solving and to meet established client metrics and Service Level Agreements (SLA's). The ideal candidate will ensure operations and financial targets are met or surpassed e.g. balanced scorecard metrics and financial indicators such as EBITDA, profit and loss, gross margins etc. The Sr. Operations Manager will also provide significant contributions to activities related to customer acquisition, customer satisfaction, client relationship management and program management.Responsibilities:Oversee all aspects of team member training and development related to programs and client needs ??? Ensure high performance standards are maintained through consistent and frequent monitoring and coaching of representatives. ??? Oversee performance and quality standard reviews to ensure outcomes meet client expectations ??? Monitor all key metrics in support of meeting/exceeding initiative objectives ??? Troubleshoot and create action plans to quickly and effectively address problems ??? Ensure all company policies and procedures are adhered to at the center which includes promoting our company values, fair process, diversity and inclusion ??? Identify process improvement opportunities to drive operational efficiencies operation ??? Collaborate with senior management to define strategic scope with measurable KPIs to achieve performance results ( agent utilization, productivity, quality, average hold time, abandonment rate, average call wrap-up time, inbound service recovery, and customer reference ability) ??? Oversee the interviewing & individual operations assessments of all candidates entering program ??? Maintain strong interlock with the hiring & training leaders and implements closed loop planning and work assignments to continuously improve hiring pool??? Manage all personnel in line with meeting key objective, conducts performance reviews and employee recognition ??? Manage all financial and budgeting responsibilities of operational support division ??? Assume full responsibility for achieving P&L projections for Call CenterWorking hours: 8:00 AM - 5:00 PMSkills:- Extensive experience in managing individual and campaign metrics - Demonstrated track record of recruiting, training, coaching and managing a 150+ agent call center to achieve performance objectives - Strong organizational and strategic planning skills - Client advocate with strong customer service skills - Ability to coach and develop program management to drive program performance - Flexibility and versatility in problem analysis and resolution requiring attention to detail - Ability to communicate across functional lines - Ability to analyze and interpret qualitative and quantitative data - Excellent interpersonal, written and oral communications and organizational skills - Experience implementing written call center procedures, scripts and processesEducation:BachelorsExperience:4-7 yearsQualifications:- Bachelor's degree from an accredited university or college with major course work in business, marketing, communications, retail management or equivalent work experience- Minimum 3+ years of campaign level management driving client, shareholder and employee satisfaction - Extensive experience in management and operations management in a customer service or call center environment - Strong understanding of P&L and campaign budgeting Preferred Experience, Skills & Competencies: ??? Experience in contact center outsourcing ??? Knowledge of programs including but not limited to Verint, IEX, Salesforce, etc. ??? Post secondary education in business and commerceSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Ladson, South Carolina
      • Permanent
      • $41,000 - $44,000 per year
      • 8:00 AM - 5:00 PM
      As a Trainer or Learning Services Specialist you will oversee and administer various training programs to ensure high levels of performance in our new call center in Ladson, SC. The ideal candidate will have previous financial industry experience, strong project management skills, be proficient in MS Office Suite (Word, Excel, and PowerPoint), possess the ability to effectively communicate with others, work with other trainers to develop effective classroom training skills and implement recommended improvements.Responsibilities:Oversee and administer various training programs including recurrent and new hire trainingSchedule training classes, organize course materials and present courses ensuring all training programs run smoothly and effectivelyWork with Management team and clients to identify training needs, review training material and processesSchedule and coordinate training for multiple, often times simultaneous, training sessionsWork with program/campaign trainers to help them develop effective classroom training skillsParticipate on Human Resources and company committeesImplement recommended improvementsParticipate in the agent level selection process by participating Perform other duties as assigned including taking front line customer calls on a set schedule each monthWorking hours: 8:00 AM - 5:00 PMSkills:Minimum 1+ year of training experience (call center, directory assistance, classroom computer-based, technical or help-desk preferred)1-2 years of financial industry experience (any type of role within this industry will be considered)Minimum 2+ years experience managing a teamMinimum 1+ year of call center experienceEducation:High SchoolExperience:1-4 yearsQualifications:Strong proficiency in Google Workspace or Microsoft Office applicationsStrong verbal/written skills and ability to articulate complex issues in an easy to understand mannerExcellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional mannerExcellent organizational and time management skillsAbility to effectively communicate with team members and managers of all levelsAbility to work independently in a dynamic fast paced atmosphereAbility to maintain confidentialityFlexibility to work various schedules in a 24/7 environmentHigh school diploma or equivalent Submit resume and apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      As a Trainer or Learning Services Specialist you will oversee and administer various training programs to ensure high levels of performance in our new call center in Ladson, SC. The ideal candidate will have previous financial industry experience, strong project management skills, be proficient in MS Office Suite (Word, Excel, and PowerPoint), possess the ability to effectively communicate with others, work with other trainers to develop effective classroom training skills and implement recommended improvements.Responsibilities:Oversee and administer various training programs including recurrent and new hire trainingSchedule training classes, organize course materials and present courses ensuring all training programs run smoothly and effectivelyWork with Management team and clients to identify training needs, review training material and processesSchedule and coordinate training for multiple, often times simultaneous, training sessionsWork with program/campaign trainers to help them develop effective classroom training skillsParticipate on Human Resources and company committeesImplement recommended improvementsParticipate in the agent level selection process by participating Perform other duties as assigned including taking front line customer calls on a set schedule each monthWorking hours: 8:00 AM - 5:00 PMSkills:Minimum 1+ year of training experience (call center, directory assistance, classroom computer-based, technical or help-desk preferred)1-2 years of financial industry experience (any type of role within this industry will be considered)Minimum 2+ years experience managing a teamMinimum 1+ year of call center experienceEducation:High SchoolExperience:1-4 yearsQualifications:Strong proficiency in Google Workspace or Microsoft Office applicationsStrong verbal/written skills and ability to articulate complex issues in an easy to understand mannerExcellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional mannerExcellent organizational and time management skillsAbility to effectively communicate with team members and managers of all levelsAbility to work independently in a dynamic fast paced atmosphereAbility to maintain confidentialityFlexibility to work various schedules in a 24/7 environmentHigh school diploma or equivalent Submit resume and apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Sarasota, Florida
      • Temp to Perm
      • $15.50 - $16.00 per hour
      • 7:30 AM - 6:30 PM
      Customer Service Representatives answer incoming calls within company established guidelines to provide prompt and courteous service to callers.Responsibilities:They analyze patient accounts to ensure all necessary information needed is obtained and added to the account appropriately. They process all incoming mail correspondence from any and all parties who submit correspondence.Working hours: 7:30 AM - 6:30 PMSkills:-Answer incoming calls from all parties and review accounts for any missing or additional information that may be needed.-Verify insurance eligibility to ensure information on the account is correctly loaded for billing.-Enter medical billing information into daily registers. -Collect payments from all parties for outstanding balances on an account(s).-Screen patients for financial assistance and help them with the application process.-Document complete and accurate information regarding each phone call into the account(s).Education:High SchoolExperience:0-1 yearsQualifications:- High school required - Associates degree preferred. - Prior call center experience HIGHLY desired.- To perform this job successfully, an individual should have knowledge of Word Processing software, Spreadsheet software and E-mail software. Apply today. Great national company here in Sarasota looking for great people.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Customer Service Representatives answer incoming calls within company established guidelines to provide prompt and courteous service to callers.Responsibilities:They analyze patient accounts to ensure all necessary information needed is obtained and added to the account appropriately. They process all incoming mail correspondence from any and all parties who submit correspondence.Working hours: 7:30 AM - 6:30 PMSkills:-Answer incoming calls from all parties and review accounts for any missing or additional information that may be needed.-Verify insurance eligibility to ensure information on the account is correctly loaded for billing.-Enter medical billing information into daily registers. -Collect payments from all parties for outstanding balances on an account(s).-Screen patients for financial assistance and help them with the application process.-Document complete and accurate information regarding each phone call into the account(s).Education:High SchoolExperience:0-1 yearsQualifications:- High school required - Associates degree preferred. - Prior call center experience HIGHLY desired.- To perform this job successfully, an individual should have knowledge of Word Processing software, Spreadsheet software and E-mail software. Apply today. Great national company here in Sarasota looking for great people.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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