Our Global Fortune 500 Logistics client in Rockford is adding Direct Hire Customer Service Logistics Representatives to their internal team! Are you an individual who wants a career opportunity in the Logistics field with a well-respected organization? If so, keep reading! These positions offer competitive wages and benefits! The training during the program is excellent, the facility accommodations are clean, safe and inviting! The whole customer service team is well managed, tenured - and works extremely well together!* $19 - $21/HR starting wage when hired * Full benefit platform starts on Day 1 of the hire date! - Hours: Monday thru Friday from 8:00am to 4:30pm- There "may be" some overtime up to 1.5 hours when needed- Full benefit platform on Day 1 - including Major Medical, Dental, Vision, Short Term Disability and company incentive programs.- 401K / PTO / Sick / Holiday Pay- "10" - no fault attendance points when hired internally!- Will accrue 2-hours per week and up to 2-weeks in your first year for vacation!Responsibilities:The Customer Service Logistics Representative will be a first point of contact for inbound/outbound customers and employees. They will interact and assist customers, drivers and fellow team members via phone, email and fax during the course of the day. Their typical day will consist of tracing shipments, billing discrepancies, running and presenting AP and AR reports for management, invoicing/billing questions and other administrative tasks assigned.* Provide both inbound and outbound customer service support* Perform a multitude of clerical duties during the course of the day including - answering, directing phone calls, filing, data entry and billing* Will run AP/AR and other operational reports to management, various departments and customers upon request* Assist customers and drivers with expected delivery times and/or delay* Escalate calls that require dispatch or freight product support* Communicate with customers by phone or through e-mail in order to provide a great customer service experienceWorking hours: 8:00 AM - 4:00 PM (Various Shifts Available)Skills:* Excellent communication and interpersonal skills* Possess the ability to work in a busy - team orientated environment.* Intermediate computer skills leveraging Microsoft office programs and AP/AR reporting* Proficiency leveraging Alpha/Numeric software while demonstrating both speed and accuracy* Good typing skills* Experience in the customer service field is required* Must possess the ability to understand or comprehend written and/or oral instructionsEducation:High SchoolExperience:1-4 yearsQualifications:* High School Diploma or GED equivalence required* Previous experience working in a logistics environment a plus!* A minimum of 2+ years of customer service experience required Must be flexible to working in changing environments and duties * A background check is required* A drug test is requiredSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Our Global Fortune 500 Logistics client in Rockford is adding Direct Hire Customer Service Logistics Representatives to their internal team! Are you an individual who wants a career opportunity in the Logistics field with a well-respected organization? If so, keep reading! These positions offer competitive wages and benefits! The training during the program is excellent, the facility accommodations are clean, safe and inviting! The whole customer service team is well managed, tenured - and works extremely well together!* $19 - $21/HR starting wage when hired * Full benefit platform starts on Day 1 of the hire date! - Hours: Monday thru Friday from 8:00am to 4:30pm- There "may be" some overtime up to 1.5 hours when needed- Full benefit platform on Day 1 - including Major Medical, Dental, Vision, Short Term Disability and company incentive programs.- 401K / PTO / Sick / Holiday Pay- "10" - no fault attendance points when hired internally!- Will accrue 2-hours per week and up to 2-weeks in your first year for vacation!Responsibilities:The Customer Service Logistics Representative will be a first point of contact for inbound/outbound customers and employees. They will interact and assist customers, drivers and fellow team members via phone, email and fax during the course of the day. Their typical day will consist of tracing shipments, billing discrepancies, running and presenting AP and AR reports for management, invoicing/billing questions and other administrative tasks assigned.* Provide both inbound and outbound customer service support* Perform a multitude of clerical duties during the course of the day including - answering, directing phone calls, filing, data entry and billing* Will run AP/AR and other operational reports to management, various departments and customers upon request* Assist customers and drivers with expected delivery times and/or delay* Escalate calls that require dispatch or freight product support* Communicate with customers by phone or through e-mail in order to provide a great customer service experienceWorking hours: 8:00 AM - 4:00 PM (Various Shifts Available)Skills:* Excellent communication and interpersonal skills* Possess the ability to work in a busy - team orientated environment.* Intermediate computer skills leveraging Microsoft office programs and AP/AR reporting* Proficiency leveraging Alpha/Numeric software while demonstrating both speed and accuracy* Good typing skills* Experience in the customer service field is required* Must possess the ability to understand or comprehend written and/or oral instructionsEducation:High SchoolExperience:1-4 yearsQualifications:* High School Diploma or GED equivalence required* Previous experience working in a logistics environment a plus!* A minimum of 2+ years of customer service experience required Must be flexible to working in changing environments and duties * A background check is required* A drug test is requiredSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Have you ever worked in the customer service industry? Do you have experience with logistics? Are you looking for a new opportunity? This opportunity might be for you! We provide local staffing with a personal touch! Simply put, at Spherion we find people jobs and love what we do!Responsibilities:??? Take customer orders accurately??? Coordinate with production on pending and new orders.??? Generate ready dates for orders.??? Confirm with customers when shipments should be expected.??? Keep price logs and customer lists up to date.??? Answer phone calls respond to customer ??? complaint/request/questions in a timely manner.??? complete customer complaint forms. This also includes corresponding with the customer to document detailed information on their complaint and working with the QC department to reach a resolution.??? Preparing, shipping and follow up on all samples to customers.??? Maintaining stock levels of literature, stickers, samples, boxes, and all affiliated items.??? Handling trade show logistics including but not limited to scheduling freight, furniture, electrical, hotel reservations, etc.??? Maintain and catalog booth equipment for all industries and standardize shipping lists.??? Assist in PowerPoint presentations to potential distributors and large customers.??? Assist sales team with making cold calls to potential new customers.??? Carrying out all other duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Knowledge of industry shipping and receiving termsEducation:High SchoolExperience:1-4 yearsQualifications:Proficiency in excel and enterprise resource planning (ERP) systems is required If you are interested in this opportunity, apply online today and email our office leaguecityoffice@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Have you ever worked in the customer service industry? Do you have experience with logistics? Are you looking for a new opportunity? This opportunity might be for you! We provide local staffing with a personal touch! Simply put, at Spherion we find people jobs and love what we do!Responsibilities:??? Take customer orders accurately??? Coordinate with production on pending and new orders.??? Generate ready dates for orders.??? Confirm with customers when shipments should be expected.??? Keep price logs and customer lists up to date.??? Answer phone calls respond to customer ??? complaint/request/questions in a timely manner.??? complete customer complaint forms. This also includes corresponding with the customer to document detailed information on their complaint and working with the QC department to reach a resolution.??? Preparing, shipping and follow up on all samples to customers.??? Maintaining stock levels of literature, stickers, samples, boxes, and all affiliated items.??? Handling trade show logistics including but not limited to scheduling freight, furniture, electrical, hotel reservations, etc.??? Maintain and catalog booth equipment for all industries and standardize shipping lists.??? Assist in PowerPoint presentations to potential distributors and large customers.??? Assist sales team with making cold calls to potential new customers.??? Carrying out all other duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Knowledge of industry shipping and receiving termsEducation:High SchoolExperience:1-4 yearsQualifications:Proficiency in excel and enterprise resource planning (ERP) systems is required If you are interested in this opportunity, apply online today and email our office leaguecityoffice@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Established office supplier is in need of a skilled individual who can interact with customers by addressing questions and resolving complaints about existing orders or deliveries.Responsibilities:Field questions and resolve issues with regards to existing orders (45% of the time):1. Assist customers with inquiries regarding the status of their order. Use your knowledge of ourinternal processes and procedures to find answers to customer logistics questions.2. Be timely, efficient, and polite in your response to customers. Answer phones as promptly aspossible. Respond to customer inquiries quickly, proficiently and with a positive attitude. Takecare to make explanations accurate, concise, and understandable. Use proper spelling andgrammar in all correspondence.3. Proactively manage customer backorders. Gather ETA?s on backordered items. Amass productknowledge so that you can recommend substitute items.Initiate returns and work orders when requested (45% of the time)1. Assist customers with initiating a return. Gather all pertinent information from the customer,translate that to a Return Authorization, and pass that Return Authorization along to theOperations Team.2. Assist customers with initiating a work order. Gather all pertinent information from thecustomer, complete the work order request form, and pass it along to the Operations Team.3. Communicate with the customer with regards to the status of their return authorizations andwork orders.4. Maintain adequate knowledge of our products and services so as to be able to assist with theseprojects.Other duties as assigned (10% of the time)1. Cancel items from a sales order before they are delivered.2. Schedule furniture installations and special deliveries.3. Communicate customer feedback to various teams within the organization using properchannels. Look for areas of potential process improvement to enhance our customerexperience.4. Other duties as assigned by Operations Manager or President/CEO.Working hours: 8:00 AM - 5:00 PMSkills:Excellent written and verbal communication skills, including active listeningAbility to work in a collaborative and team-oriented environment to solve customer complaintsExhibits self-motivation, the ability to multitask, and to pay close attention to small detailsCan thing logically to provide answers to customer questions as well as resolutions to issues that may ariseExhibits the ability to prioritize tasks and complete them in a timely mannerGeneral comfort and understanding of Microsoft Office suite of products (specifically including Work, Excel, and Outlook). Ability to learn new software programs.Education:High SchoolExperience:1-4 yearsQualifications:At least 2 years of customer service experience, preferably in a business-to-business environmentHigh school diploma or equivalentPhysical ability to lift 15 pounds at timesPhysical ability to spend prolonged periods of time sitting at a desk and working on a computerSubmit to a pre-employment criminal background check Go to www.spherion.com/apply/75102 to register and complete an online application.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Established office supplier is in need of a skilled individual who can interact with customers by addressing questions and resolving complaints about existing orders or deliveries.Responsibilities:Field questions and resolve issues with regards to existing orders (45% of the time):1. Assist customers with inquiries regarding the status of their order. Use your knowledge of ourinternal processes and procedures to find answers to customer logistics questions.2. Be timely, efficient, and polite in your response to customers. Answer phones as promptly aspossible. Respond to customer inquiries quickly, proficiently and with a positive attitude. Takecare to make explanations accurate, concise, and understandable. Use proper spelling andgrammar in all correspondence.3. Proactively manage customer backorders. Gather ETA?s on backordered items. Amass productknowledge so that you can recommend substitute items.Initiate returns and work orders when requested (45% of the time)1. Assist customers with initiating a return. Gather all pertinent information from the customer,translate that to a Return Authorization, and pass that Return Authorization along to theOperations Team.2. Assist customers with initiating a work order. Gather all pertinent information from thecustomer, complete the work order request form, and pass it along to the Operations Team.3. Communicate with the customer with regards to the status of their return authorizations andwork orders.4. Maintain adequate knowledge of our products and services so as to be able to assist with theseprojects.Other duties as assigned (10% of the time)1. Cancel items from a sales order before they are delivered.2. Schedule furniture installations and special deliveries.3. Communicate customer feedback to various teams within the organization using properchannels. Look for areas of potential process improvement to enhance our customerexperience.4. Other duties as assigned by Operations Manager or President/CEO.Working hours: 8:00 AM - 5:00 PMSkills:Excellent written and verbal communication skills, including active listeningAbility to work in a collaborative and team-oriented environment to solve customer complaintsExhibits self-motivation, the ability to multitask, and to pay close attention to small detailsCan thing logically to provide answers to customer questions as well as resolutions to issues that may ariseExhibits the ability to prioritize tasks and complete them in a timely mannerGeneral comfort and understanding of Microsoft Office suite of products (specifically including Work, Excel, and Outlook). Ability to learn new software programs.Education:High SchoolExperience:1-4 yearsQualifications:At least 2 years of customer service experience, preferably in a business-to-business environmentHigh school diploma or equivalentPhysical ability to lift 15 pounds at timesPhysical ability to spend prolonged periods of time sitting at a desk and working on a computerSubmit to a pre-employment criminal background check Go to www.spherion.com/apply/75102 to register and complete an online application.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.