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    1 job found in Fort Myers, Florida

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      • Cape Coral, Florida
      • Temp to Perm
      • $17.50 per hour
      • 12:30 PM - 9:00 PM
      This position is primarily responsible for assisting customers with product questions/problems, orderinquiries/placing orders, and other customer related questions. Works as a team with co-workers andmanager/supervisors to ensure quality customer service is given to our customers in an ever changingwork environment by performing the following duties.Responsibilities:-Attracts potential customers by answering product and service questions; suggesting informationabout other products and services-Opens customer accounts by recording account information in CRM/database software.-Maintains customer records by updating account information in CRM/database software.-Place order via Phone, Mail, E-mail, or chat.-Maintains sales goals by up/cross selling products-Resolves product or service problems by clarifying the customer's complaint; determining the causeof the problem; selecting and explaining the best solution to solve the problem; expeditingcorrection or adjustment; following up to ensure resolution. Via all service channels (case, email,mail, chat, and phone)Working hours: 12:30 PM - 9:00 PMSkills:LANGUAGE SKILLS:Ability to read and interpret documents such as safety rules, operating and maintenance instructions,and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectivelybefore groups of customers or employees of the organization.MATHEMATICAL SKILLS:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.REASONING ABILITY:Ability to solve practical problems and deal with a variety of concrete variables in situations where onlylimited standardization exists. Ability to interpret a variety of instructions furnished in written, oral,diagram, or schedule form.COMPUTER SKILLS:To perform this job successfully, an individual should have knowledge of Database Software;Spreadsheet Software; Internet software; Order Processing Systems; Project Management software;Word Processing Software; Electronic Mail Software.OTHER SKILLS AND ABILITIES:- Excellent written and verbal communication skills.- Excellent telephone manner with clear, concise and professional communication skills.- Type a minimum of 30 words per minute.Education:High SchoolExperience:1-4 yearsQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. Several ways to Apply-? Apply in person MONDAY- FRIDAY between the hours of 9:00am-12:00pm or call our office to schedule an appointment!Address: 12500 World Plaza Ln bldg 40 suite 1, Fort Myers, FL 33907? Apply on line www.spherionjobcentral.com? Email your resume by replying to this post? Call our office at 239-939-9999 for more informationSpherion_gtwb_fortmyersSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      This position is primarily responsible for assisting customers with product questions/problems, orderinquiries/placing orders, and other customer related questions. Works as a team with co-workers andmanager/supervisors to ensure quality customer service is given to our customers in an ever changingwork environment by performing the following duties.Responsibilities:-Attracts potential customers by answering product and service questions; suggesting informationabout other products and services-Opens customer accounts by recording account information in CRM/database software.-Maintains customer records by updating account information in CRM/database software.-Place order via Phone, Mail, E-mail, or chat.-Maintains sales goals by up/cross selling products-Resolves product or service problems by clarifying the customer's complaint; determining the causeof the problem; selecting and explaining the best solution to solve the problem; expeditingcorrection or adjustment; following up to ensure resolution. Via all service channels (case, email,mail, chat, and phone)Working hours: 12:30 PM - 9:00 PMSkills:LANGUAGE SKILLS:Ability to read and interpret documents such as safety rules, operating and maintenance instructions,and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectivelybefore groups of customers or employees of the organization.MATHEMATICAL SKILLS:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.REASONING ABILITY:Ability to solve practical problems and deal with a variety of concrete variables in situations where onlylimited standardization exists. Ability to interpret a variety of instructions furnished in written, oral,diagram, or schedule form.COMPUTER SKILLS:To perform this job successfully, an individual should have knowledge of Database Software;Spreadsheet Software; Internet software; Order Processing Systems; Project Management software;Word Processing Software; Electronic Mail Software.OTHER SKILLS AND ABILITIES:- Excellent written and verbal communication skills.- Excellent telephone manner with clear, concise and professional communication skills.- Type a minimum of 30 words per minute.Education:High SchoolExperience:1-4 yearsQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. Several ways to Apply-? Apply in person MONDAY- FRIDAY between the hours of 9:00am-12:00pm or call our office to schedule an appointment!Address: 12500 World Plaza Ln bldg 40 suite 1, Fort Myers, FL 33907? Apply on line www.spherionjobcentral.com? Email your resume by replying to this post? Call our office at 239-939-9999 for more informationSpherion_gtwb_fortmyersSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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