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      • Goshen, Indiana
      • Permanent
      • $15.00 - $19.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion is looking to hire a Customer Service Liaison for Elkhart County!DIRECT HIRE OPPORTUNITY!Call/text Spherion now at 574-970-9200 to get started in this great opportunity!Come In - Get Job - Be HappyResponsibilities:Working closely with a corrections facility and work release program participants the Customer Service Liaison is responsible for installing Electronic Monitoring Equipment and Drug Screens. The liaison is primarily responsible for performing equipment installations (EM), removal, and troubleshooting of all equipment, along with daily client scheduling, inventory control, and administrating urine screens for male probationers.Working hours: 8:00 AM - 5:00 PMSkills:Install and remove various electronic monitoring equipment as requested using directed safety precautionsProvide support for service and maintenance of equipmentShipping and receiving functions for equipment and supplies per established proceduresDiagnosis and repair of EM equipment as outlined in company proceduresEducation:High SchoolExperience:0-1 yearsQualifications:Microsoft Computer Skills, with knowledge of Word, Excel, and related programsDue to the client drug screening observation requirements we are asking for Male candidates only, pleaseNo Criminal Convictions MUST PASS CRIMINAL BACKGROUND AND DRUG SCREENValid Driver's License and automobile insuranceMust be able to work flexible work schedules if needed Call or TEXT us at 574-970-9200You can apply online 24/7 at www.spherion.com/applyEOE/M/F/D/VSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is looking to hire a Customer Service Liaison for Elkhart County!DIRECT HIRE OPPORTUNITY!Call/text Spherion now at 574-970-9200 to get started in this great opportunity!Come In - Get Job - Be HappyResponsibilities:Working closely with a corrections facility and work release program participants the Customer Service Liaison is responsible for installing Electronic Monitoring Equipment and Drug Screens. The liaison is primarily responsible for performing equipment installations (EM), removal, and troubleshooting of all equipment, along with daily client scheduling, inventory control, and administrating urine screens for male probationers.Working hours: 8:00 AM - 5:00 PMSkills:Install and remove various electronic monitoring equipment as requested using directed safety precautionsProvide support for service and maintenance of equipmentShipping and receiving functions for equipment and supplies per established proceduresDiagnosis and repair of EM equipment as outlined in company proceduresEducation:High SchoolExperience:0-1 yearsQualifications:Microsoft Computer Skills, with knowledge of Word, Excel, and related programsDue to the client drug screening observation requirements we are asking for Male candidates only, pleaseNo Criminal Convictions MUST PASS CRIMINAL BACKGROUND AND DRUG SCREENValid Driver's License and automobile insuranceMust be able to work flexible work schedules if needed Call or TEXT us at 574-970-9200You can apply online 24/7 at www.spherion.com/applyEOE/M/F/D/VSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • South Bend, Indiana
      • Permanent
      • $38,000 per year
      • 8:00 AM - 5:00 PM
      Spherion is looking for a IT Helpdesk Support in South Bend, IN!The IT Help Desk Support is responsible for providing IT support to a variety of clients as well as company employees. The IT Help Desk Support is a DIRECT HIRE position!Position is 1st shift 8am-5pm Monday-FridayPay is based on experience around $38,000 annuallyCall/Text Spherion at 574-282-2761 for more details about this position!Responsibilities:-General helpdesk support for customers and company employees.-Remote installation of MFD/Printer products along with scanning.-Install and support Managed Print Software and Services client software.-Initial configuration, and remote support of digital signage hardware and software.Working hours: 8:00 AM - 5:00 PMSkills:-Diagnostic and problem-solving skills.-Knowledge of Microsoft operating systems and Office applications.-Knowledge of Mac and Linux operating systems a plus.-Knowledge of Microsoft 365 and Google Workspace also a plus.-Basic understanding of networking.-MFP printing and scanning setup.Education:High SchoolExperience:1-4 yearsQualifications:-1-5 years relevant experience.-Industry certifications a plus.-Valid driver's license.-Reliable vehicle. Call/Text Spherion at 574-282-2761 to be considered for this great opportunity!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is looking for a IT Helpdesk Support in South Bend, IN!The IT Help Desk Support is responsible for providing IT support to a variety of clients as well as company employees. The IT Help Desk Support is a DIRECT HIRE position!Position is 1st shift 8am-5pm Monday-FridayPay is based on experience around $38,000 annuallyCall/Text Spherion at 574-282-2761 for more details about this position!Responsibilities:-General helpdesk support for customers and company employees.-Remote installation of MFD/Printer products along with scanning.-Install and support Managed Print Software and Services client software.-Initial configuration, and remote support of digital signage hardware and software.Working hours: 8:00 AM - 5:00 PMSkills:-Diagnostic and problem-solving skills.-Knowledge of Microsoft operating systems and Office applications.-Knowledge of Mac and Linux operating systems a plus.-Knowledge of Microsoft 365 and Google Workspace also a plus.-Basic understanding of networking.-MFP printing and scanning setup.Education:High SchoolExperience:1-4 yearsQualifications:-1-5 years relevant experience.-Industry certifications a plus.-Valid driver's license.-Reliable vehicle. Call/Text Spherion at 574-282-2761 to be considered for this great opportunity!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Wayne, Indiana
      • Permanent
      • $45,000 - $55,000 per year
      • 8:00 AM - 5:00 PM
      Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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