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      • Madison, Wisconsin
      • Temporary
      • $20.00 - $22.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion, in partnership with our State of Wisconsin client, is looking for a Benefits Specialist! The Benefits Specialist will work directly with retirees, members, and employers to research, answer, and resolve complicated questions and problems relating to our client's benefit programs (health, life, disability and ICI) and retirement programs. If you are reliable and customer service oriented, please apply today!This position can be remote if desired following in-person training!Responsibilities:- Use knowledge learned through training to thoroughly explain available benefit programs, options, eligibility requirements, and application deadlines to participating employers and members- Provide the information in an easy-to-understand format so members can make informed decisions- Analyze records to determine eligibility for benefits- Ensure that State and Local government employees and retirees have the insurance coverages they need and that retirees monthly payments are made timely and accurately- Monitor and update changes to health insurance benefits, including changing how a retiree's health insurance premiums are paid, as needed- Assist employers with benefit adjustments and adjusting members monthly payments as needed- Anticipate our clients members needs and exceed their expectationsWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written, oral, and interpersonal skills required- Effective customer service techniques- Polite and professional phone presenceEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or equivalent- Ability to understand and communicate complex information- Ability to calculate estimated and final benefit amounts- Ability to research, interpret and apply relevant WI Statutes, Admin Code, and Department policies and procedures that pertain to client administered programs- Apply state and federal tax laws and regulations pertaining to available benefits- Ability to participate and provide input regarding benefit policy and administrative rule- Ability to use complex and sophisticated personal computer-based software systems (Microsoft Windows applications such as Word, Excel, Access, etc.) - Ability to use complex case management, customer relationship management, and benefits processing software- Ability to maintain a high level of confidentiality Click the apply button in the top right hand corner to apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion, in partnership with our State of Wisconsin client, is looking for a Benefits Specialist! The Benefits Specialist will work directly with retirees, members, and employers to research, answer, and resolve complicated questions and problems relating to our client's benefit programs (health, life, disability and ICI) and retirement programs. If you are reliable and customer service oriented, please apply today!This position can be remote if desired following in-person training!Responsibilities:- Use knowledge learned through training to thoroughly explain available benefit programs, options, eligibility requirements, and application deadlines to participating employers and members- Provide the information in an easy-to-understand format so members can make informed decisions- Analyze records to determine eligibility for benefits- Ensure that State and Local government employees and retirees have the insurance coverages they need and that retirees monthly payments are made timely and accurately- Monitor and update changes to health insurance benefits, including changing how a retiree's health insurance premiums are paid, as needed- Assist employers with benefit adjustments and adjusting members monthly payments as needed- Anticipate our clients members needs and exceed their expectationsWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written, oral, and interpersonal skills required- Effective customer service techniques- Polite and professional phone presenceEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or equivalent- Ability to understand and communicate complex information- Ability to calculate estimated and final benefit amounts- Ability to research, interpret and apply relevant WI Statutes, Admin Code, and Department policies and procedures that pertain to client administered programs- Apply state and federal tax laws and regulations pertaining to available benefits- Ability to participate and provide input regarding benefit policy and administrative rule- Ability to use complex and sophisticated personal computer-based software systems (Microsoft Windows applications such as Word, Excel, Access, etc.) - Ability to use complex case management, customer relationship management, and benefits processing software- Ability to maintain a high level of confidentiality Click the apply button in the top right hand corner to apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temp to Perm
      • $21.00 - $24.00 per hour
      • 8:00 AM - 5:00 PM
      Our Madison, WI vehicle leasing and fleet management client is seeking a customer minded individual to help with client calls and questions. We are looking for someone who is detail oriented and eager to provide a high level of customized attention to each customer! This temp to hire role will provide support to our client's customers (including fleet managers and drivers of our vehicles) and sales staff, primarily over the phone and via email.Responsibilities:- Assist clients on their fleet management issues including the status of their vehicle orders, fuel card problems, vehicle maintenance, etc.- Work closely with sales staff to support them in managing accounts- Contact vehicle manufacturers and/or vehicle dealerships to place orders for new vehicles- Follow up with fuel and maintenance vendors on customer issues that need to be resolvedWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent verbal and written communication skills- Detail oriented- Proficient in Microsoft Word, Excel, and comfortable learning other software systemsEducation:BachelorsExperience:1-4 yearsQualifications:- Bachelor's degree -1 to 2 years of prior customer service work over the phone- Knowledge of the automotive industry and/or finance industry is a plus, but not required To apply click on the Apply button in the top right corner of the page!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Our Madison, WI vehicle leasing and fleet management client is seeking a customer minded individual to help with client calls and questions. We are looking for someone who is detail oriented and eager to provide a high level of customized attention to each customer! This temp to hire role will provide support to our client's customers (including fleet managers and drivers of our vehicles) and sales staff, primarily over the phone and via email.Responsibilities:- Assist clients on their fleet management issues including the status of their vehicle orders, fuel card problems, vehicle maintenance, etc.- Work closely with sales staff to support them in managing accounts- Contact vehicle manufacturers and/or vehicle dealerships to place orders for new vehicles- Follow up with fuel and maintenance vendors on customer issues that need to be resolvedWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent verbal and written communication skills- Detail oriented- Proficient in Microsoft Word, Excel, and comfortable learning other software systemsEducation:BachelorsExperience:1-4 yearsQualifications:- Bachelor's degree -1 to 2 years of prior customer service work over the phone- Knowledge of the automotive industry and/or finance industry is a plus, but not required To apply click on the Apply button in the top right corner of the page!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temp to Perm
      • $16.00 - $18.00 per hour
      • 8:00 AM - 5:00 PM
      Join a team dedicated to helping make the correct health care decisions. Spherion's west side Madison client is actively recruiting for temp to hire Call Center Representatives This client offers an open and well-lit call center with social distancing guidelines in place.The Call Center Representatives work in a call center taking calls from a queue. These are intercepted calls from people seeking a doctor. You will be gathering demographic information from the callers and pass them along to the correct office. We are looking for English-speaking, as well as English/Spanish bilingual candidates to fill various 1st and 2nd shift opportunities!Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meets all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: 8:00 AM - 5:00 PMSkills:-Adherence: ability to take calls when you are supposed to be taking calls-Quality: professional speaking tone, polite manners, etc-Demo: ability to ask for demographic information from callers-Transfer Rate: the ability transfer caller to designation office while providing demographics-After Call Work: ability to multitask and keeping this time short to document the call and be ready to take another call in cueEducation:High SchoolExperience:0-1 yearsQualifications:-Previous experience working in a fast paced customer focused setting -1 year of call center or office experience -Ability to work within a fast paced environment-Can type at least 30 wpm: testing required Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Join a team dedicated to helping make the correct health care decisions. Spherion's west side Madison client is actively recruiting for temp to hire Call Center Representatives This client offers an open and well-lit call center with social distancing guidelines in place.The Call Center Representatives work in a call center taking calls from a queue. These are intercepted calls from people seeking a doctor. You will be gathering demographic information from the callers and pass them along to the correct office. We are looking for English-speaking, as well as English/Spanish bilingual candidates to fill various 1st and 2nd shift opportunities!Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meets all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: 8:00 AM - 5:00 PMSkills:-Adherence: ability to take calls when you are supposed to be taking calls-Quality: professional speaking tone, polite manners, etc-Demo: ability to ask for demographic information from callers-Transfer Rate: the ability transfer caller to designation office while providing demographics-After Call Work: ability to multitask and keeping this time short to document the call and be ready to take another call in cueEducation:High SchoolExperience:0-1 yearsQualifications:-Previous experience working in a fast paced customer focused setting -1 year of call center or office experience -Ability to work within a fast paced environment-Can type at least 30 wpm: testing required Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Permanent
      • $17.00 per hour
      • 8:00 AM - 5:00 PM
      Our client is looking for a Customer Service Representative. This is a Direct Hire position with hours M-F.Responsibilities:Answers customer calls related to order status and product or pricing information.Meets metric standards such as: monthly sales goals, conversion rates, available phone time, in bound talk time, number of abandons and logouts, and work time-away. Meets standards established for any new system enhancements used on the job, such as chat or skype functions.Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors.Determine customer requirements and expectations in order to recommend specific products and solutions and proactively close sales over the phone.Problem solves independently, yet asks for help and direction when faced with unusual or complex situations.Maintains a professional, positive, and pro-active approach and consistently projects the demeanor of a team member who contributes to solutions. Maintains efficiency and courtesy throughout the work day.Meets customer service script parameters: uses approved greeting and closure, completes the call to the customer???s satisfaction and uses warranty guidelines appropriately. Assists the customer in understanding our policies and products. Always puts the customer first.Complete special projects and other business tasks as assigned by your supervisor.Resolve level 1 and level 2 technical issues over the phoneWorking hours: 8:00 AM - 5:00 PMSkills:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods.Education:High SchoolExperience:1-4 yearsQualifications:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods. 2-3 years in a customer service role.High school diploma or equivalent. Associates degree is a plus.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Our client is looking for a Customer Service Representative. This is a Direct Hire position with hours M-F.Responsibilities:Answers customer calls related to order status and product or pricing information.Meets metric standards such as: monthly sales goals, conversion rates, available phone time, in bound talk time, number of abandons and logouts, and work time-away. Meets standards established for any new system enhancements used on the job, such as chat or skype functions.Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors.Determine customer requirements and expectations in order to recommend specific products and solutions and proactively close sales over the phone.Problem solves independently, yet asks for help and direction when faced with unusual or complex situations.Maintains a professional, positive, and pro-active approach and consistently projects the demeanor of a team member who contributes to solutions. Maintains efficiency and courtesy throughout the work day.Meets customer service script parameters: uses approved greeting and closure, completes the call to the customer???s satisfaction and uses warranty guidelines appropriately. Assists the customer in understanding our policies and products. Always puts the customer first.Complete special projects and other business tasks as assigned by your supervisor.Resolve level 1 and level 2 technical issues over the phoneWorking hours: 8:00 AM - 5:00 PMSkills:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods.Education:High SchoolExperience:1-4 yearsQualifications:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods. 2-3 years in a customer service role.High school diploma or equivalent. Associates degree is a plus.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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