Spherion, is currently recruiting for a temporary a Customer Service Rep who is looking to work from the comfort of their home. This is a temporary position that goes until 12/31/2021 with possible extension.This is a fully remote position doing Claims Customer Service in a VERY BUSY call center setting , for Unemployment Claims thru our client Maximus. Patience and empathy will be needed for these interactions as wait times can be long for the end user and they just need to know you are there to help. In addition, training can be rather rushed so we are looking for individuals who are tech savvy and resourceful.SCHEDULE IS KEY: See Availability needed based off of your time zone. The schedules will be created within these availabilities so you must be open to the FULL availability within the shift. Again, need open availability and your 40 hour work week scheduled will be within the availability below. You will not be able to pick your shifts.PST: Available Monday - Friday 8am - 8pmMST: Available Monday - Friday 9am - 9pmCST: Available Monday - Friday 10am - 10pmEST: Available Monday - Friday 11am - 11pmResponsibilities:This is Tier 1 style Contact Center. We handle issues like:-Unlocking accounts-Identifying and correcting errors on claimant accounts-Demographic updates-Issues with websiteIn addition this individual will:- Reviews and submits applications for federal financial or disability benefits for children/adults in custody ofgovernment social services agencies- Reviews applications denied and gathers documentation to determine if a reconsideration appeal isappropriate- Ensures case notes are updated with project timelines and with a high level of accuracy- Recognizes operational improvements and makes suggestions to management- Performs timely and regular follow up with the appropriate government program- Performs other duties as assigned by managementWorking hours: 10:00 AM - 10:00 PMSkills:- HS diploma with 2 - 4 years of experience. May have additional training or education in area ofspecialization- Proficient with MS Office- Ability to communicate effectively and professionally, verbally and in writing, to all segments of thepopulation- Excellent organizational skills- Ability to self-start and take ownership of processes- Ability to work independently as well as with community groups, social workers and the public- Associate's or Bachelor's degree preferredEducation:High SchoolExperience:1-4 yearsQualifications:To qualify for this opportunity you would need to have your own computer/headset. You must have the administrator rights to your computer, so no school/work issued computers as Maximus will not be able to add the required software needed to perform the job. Your computer must also meet the following internet requirements. If you are unsure, run a google speed test to see if your equipment meets the requirements. https://projectstream.google.com/speedtest1. Home interneta. Minimum Requirement: 20/50 Mbps download speed (50 if more than 1 person in the household is accessing at the same time); 5Mbps upload2. PC Memory: Minimum: RAM Memory: 4 GB of RAM, Preferred: 8 GB RAM preferred3. PC Hard Drive Storage: Minimum 64 GB HD4. PC Operating System: Minimum Windows 10 preferred, Windows 7 will work5. Any normal headphone you would plug into your computer6. WEB CAM IS REQUIRED SO YOU CAN PARTAKE IN THE ZOOM CONFERENCES FOR TRAINING If you are a customer service agent who likes to work from home, has their own computer set-up that meets the minimum qualifications of the tech specs of this role, and has the full availability to work the schedule...then this could be a position
Spherion, is currently recruiting for a temporary a Customer Service Rep who is looking to work from the comfort of their home. This is a temporary position that goes until 12/31/2021 with possible extension.This is a fully remote position doing Claims Customer Service in a VERY BUSY call center setting , for Unemployment Claims thru our client Maximus. Patience and empathy will be needed for these interactions as wait times can be long for the end user and they just need to know you are there to help. In addition, training can be rather rushed so we are looking for individuals who are tech savvy and resourceful.SCHEDULE IS KEY: See Availability needed based off of your time zone. The schedules will be created within these availabilities so you must be open to the FULL availability within the shift. Again, need open availability and your 40 hour work week scheduled will be within the availability below. You will not be able to pick your shifts.PST: Available Monday - Friday 8am - 8pmMST: Available Monday - Friday 9am - 9pmCST: Available Monday - Friday 10am - 10pmEST: Available Monday - Friday 11am - 11pmResponsibilities:This is Tier 1 style Contact Center. We handle issues like:-Unlocking accounts-Identifying and correcting errors on claimant accounts-Demographic updates-Issues with websiteIn addition this individual will:- Reviews and submits applications for federal financial or disability benefits for children/adults in custody ofgovernment social services agencies- Reviews applications denied and gathers documentation to determine if a reconsideration appeal isappropriate- Ensures case notes are updated with project timelines and with a high level of accuracy- Recognizes operational improvements and makes suggestions to management- Performs timely and regular follow up with the appropriate government program- Performs other duties as assigned by managementWorking hours: 10:00 AM - 10:00 PMSkills:- HS diploma with 2 - 4 years of experience. May have additional training or education in area ofspecialization- Proficient with MS Office- Ability to communicate effectively and professionally, verbally and in writing, to all segments of thepopulation- Excellent organizational skills- Ability to self-start and take ownership of processes- Ability to work independently as well as with community groups, social workers and the public- Associate's or Bachelor's degree preferredEducation:High SchoolExperience:1-4 yearsQualifications:To qualify for this opportunity you would need to have your own computer/headset. You must have the administrator rights to your computer, so no school/work issued computers as Maximus will not be able to add the required software needed to perform the job. Your computer must also meet the following internet requirements. If you are unsure, run a google speed test to see if your equipment meets the requirements. https://projectstream.google.com/speedtest1. Home interneta. Minimum Requirement: 20/50 Mbps download speed (50 if more than 1 person in the household is accessing at the same time); 5Mbps upload2. PC Memory: Minimum: RAM Memory: 4 GB of RAM, Preferred: 8 GB RAM preferred3. PC Hard Drive Storage: Minimum 64 GB HD4. PC Operating System: Minimum Windows 10 preferred, Windows 7 will work5. Any normal headphone you would plug into your computer6. WEB CAM IS REQUIRED SO YOU CAN PARTAKE IN THE ZOOM CONFERENCES FOR TRAINING If you are a customer service agent who likes to work from home, has their own computer set-up that meets the minimum qualifications of the tech specs of this role, and has the full availability to work the schedule...then this could be a position
Spherion, in partnership with American Family Insurance, is currently recruiting for a temporary Auto Salvage Customer Service Rep. This role is expected to last 3 months with possible extension. This position would require you to work 100% on-site at the Regional Office off of Milwaukee Street and may transition over to working at the National Headquarters on the far east side of Madison.The availability needed for this role is M-F 8am - 7pm CST.Working in the American Family environment means also helping to represent their brand. They believe in protecting dreams. They believe everyone's dream is worth protecting. Who wouldn't want to be a part of that!Responsibilities:-Go into State Websites to obtain vehicle information-Research vehicle information-Handle inbound call interactions-Contact banks & lienholders for payoff amounts and issue payments-Perform outbound callsWorking hours: 8:00 AM - 7:00 PMSkills:-Demonstrate the ability to problem solve and work independently-Provide excellent customer service to internal/external customers and business partnersEducation:High SchoolExperience:1-4 yearsQualifications:-Experience with both inbound/outbound calls-Demonstrated experience providing customer-driven solutions, support or service-Auto or Title experience preferred If you have prior auto or title experience and enjoy the blend of Claims and CSR work, this could be a role for you!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion, in partnership with American Family Insurance, is currently recruiting for a temporary Auto Salvage Customer Service Rep. This role is expected to last 3 months with possible extension. This position would require you to work 100% on-site at the Regional Office off of Milwaukee Street and may transition over to working at the National Headquarters on the far east side of Madison.The availability needed for this role is M-F 8am - 7pm CST.Working in the American Family environment means also helping to represent their brand. They believe in protecting dreams. They believe everyone's dream is worth protecting. Who wouldn't want to be a part of that!Responsibilities:-Go into State Websites to obtain vehicle information-Research vehicle information-Handle inbound call interactions-Contact banks & lienholders for payoff amounts and issue payments-Perform outbound callsWorking hours: 8:00 AM - 7:00 PMSkills:-Demonstrate the ability to problem solve and work independently-Provide excellent customer service to internal/external customers and business partnersEducation:High SchoolExperience:1-4 yearsQualifications:-Experience with both inbound/outbound calls-Demonstrated experience providing customer-driven solutions, support or service-Auto or Title experience preferred If you have prior auto or title experience and enjoy the blend of Claims and CSR work, this could be a role for you!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Join a team dedicated to helping make the correct health care decisions. Spherion's west side Madison client is actively recruiting for temp to hire Call Center Representatives This client offers an open and well-lit call center with social distancing guidelines in place.The Call Center Representatives work in a call center taking calls from a queue. These are intercepted calls from people seeking a doctor. You will be gathering demographic information from the callers and pass them along to the correct office. We are looking for English-speaking, as well as English/Spanish bilingual candidates to fill various 1st and 2nd shift opportunities!Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meets all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: 8:00 AM - 5:00 PMSkills:-Adherence: ability to take calls when you are supposed to be taking calls-Quality: professional speaking tone, polite manners, etc-Demo: ability to ask for demographic information from callers-Transfer Rate: the ability transfer caller to designation office while providing demographics-After Call Work: ability to multitask and keeping this time short to document the call and be ready to take another call in cueEducation:High SchoolExperience:0-1 yearsQualifications:-Previous experience working in a fast paced customer focused setting -1 year of call center or office experience -Ability to work within a fast paced environment-Can type at least 30 wpm: testing required Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Join a team dedicated to helping make the correct health care decisions. Spherion's west side Madison client is actively recruiting for temp to hire Call Center Representatives This client offers an open and well-lit call center with social distancing guidelines in place.The Call Center Representatives work in a call center taking calls from a queue. These are intercepted calls from people seeking a doctor. You will be gathering demographic information from the callers and pass them along to the correct office. We are looking for English-speaking, as well as English/Spanish bilingual candidates to fill various 1st and 2nd shift opportunities!Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meets all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: 8:00 AM - 5:00 PMSkills:-Adherence: ability to take calls when you are supposed to be taking calls-Quality: professional speaking tone, polite manners, etc-Demo: ability to ask for demographic information from callers-Transfer Rate: the ability transfer caller to designation office while providing demographics-After Call Work: ability to multitask and keeping this time short to document the call and be ready to take another call in cueEducation:High SchoolExperience:0-1 yearsQualifications:-Previous experience working in a fast paced customer focused setting -1 year of call center or office experience -Ability to work within a fast paced environment-Can type at least 30 wpm: testing required Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Our client partners with the Department of Health Services and assists callers with questions regarding enrollment into the State's managed care programs, Medicaid Supplemental Security Income (SSI) and BadgerCare Plus. The CSR provides support in a call center environment including choice counseling and enrollment in a Health Maintenance Organization (HMO), informing and educating members on enrollment choices and exemption/disenrollment in the State's Maintenance Management Information System (MMIS), as well as perform data entry.Responsibilities:- Provides customer service by managing customer calls, obtaining information from potential members, members, and assessing needs.- Maintains updated knowledge of the Wisconsin Medicaid programs and health plans available to members and members.- Processes enrollments, exemptions, and disenrollments by phone, mail, or other contact methods and inputs data into the State MMIS and tracks contact in internal system.- Works with a diverse population to provide general program information and answers questions about the Wisconsin Medicaid programs.- Provides information to members and members to assist them in choosing a health plan, including specific information about each health plan, such as benefits and the plan's network of providers.- Responds to calls, emails, and all other correspondence courteously, accurately, and concisely and follows approved validation procedures regarding Personal Health Information and Personally Identifiable Information.- Reports any issues of concern and/or problems to the Call Center Supervisor.- Follows policies and procedures without deviation.- Evaluates information received through a phone contact, asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided.Working hours: 7:00 AM - 5:00 PMSkills:- Effective communication skills- Computer proficiency- Ability to type and document appropriate events- Customer service oriented- Ability to maintain compassionate and pleasant tone over the phone- Detail orientedEducation:High SchoolExperience:1-4 yearsQualifications:- Must have a high school diploma, GED, or equivalent certification- Ideally 2 years experience in a customer service setting or office setting - Provide compassionate and patient customer service to members - Must be able to type 30 wpm (testing required) Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Our client partners with the Department of Health Services and assists callers with questions regarding enrollment into the State's managed care programs, Medicaid Supplemental Security Income (SSI) and BadgerCare Plus. The CSR provides support in a call center environment including choice counseling and enrollment in a Health Maintenance Organization (HMO), informing and educating members on enrollment choices and exemption/disenrollment in the State's Maintenance Management Information System (MMIS), as well as perform data entry.Responsibilities:- Provides customer service by managing customer calls, obtaining information from potential members, members, and assessing needs.- Maintains updated knowledge of the Wisconsin Medicaid programs and health plans available to members and members.- Processes enrollments, exemptions, and disenrollments by phone, mail, or other contact methods and inputs data into the State MMIS and tracks contact in internal system.- Works with a diverse population to provide general program information and answers questions about the Wisconsin Medicaid programs.- Provides information to members and members to assist them in choosing a health plan, including specific information about each health plan, such as benefits and the plan's network of providers.- Responds to calls, emails, and all other correspondence courteously, accurately, and concisely and follows approved validation procedures regarding Personal Health Information and Personally Identifiable Information.- Reports any issues of concern and/or problems to the Call Center Supervisor.- Follows policies and procedures without deviation.- Evaluates information received through a phone contact, asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided.Working hours: 7:00 AM - 5:00 PMSkills:- Effective communication skills- Computer proficiency- Ability to type and document appropriate events- Customer service oriented- Ability to maintain compassionate and pleasant tone over the phone- Detail orientedEducation:High SchoolExperience:1-4 yearsQualifications:- Must have a high school diploma, GED, or equivalent certification- Ideally 2 years experience in a customer service setting or office setting - Provide compassionate and patient customer service to members - Must be able to type 30 wpm (testing required) Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Our client is looking for a Customer Service Representative. This is a Direct Hire position with hours M-F.Responsibilities:Answers customer calls related to order status and product or pricing information.Meets metric standards such as: monthly sales goals, conversion rates, available phone time, in bound talk time, number of abandons and logouts, and work time-away. Meets standards established for any new system enhancements used on the job, such as chat or skype functions.Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors.Determine customer requirements and expectations in order to recommend specific products and solutions and proactively close sales over the phone.Problem solves independently, yet asks for help and direction when faced with unusual or complex situations.Maintains a professional, positive, and pro-active approach and consistently projects the demeanor of a team member who contributes to solutions. Maintains efficiency and courtesy throughout the work day.Meets customer service script parameters: uses approved greeting and closure, completes the call to the customer???s satisfaction and uses warranty guidelines appropriately. Assists the customer in understanding our policies and products. Always puts the customer first.Complete special projects and other business tasks as assigned by your supervisor.Resolve level 1 and level 2 technical issues over the phoneWorking hours: 8:00 AM - 5:00 PMSkills:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods.Education:High SchoolExperience:1-4 yearsQualifications:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods. 2-3 years in a customer service role.High school diploma or equivalent. Associates degree is a plus.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Our client is looking for a Customer Service Representative. This is a Direct Hire position with hours M-F.Responsibilities:Answers customer calls related to order status and product or pricing information.Meets metric standards such as: monthly sales goals, conversion rates, available phone time, in bound talk time, number of abandons and logouts, and work time-away. Meets standards established for any new system enhancements used on the job, such as chat or skype functions.Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors.Determine customer requirements and expectations in order to recommend specific products and solutions and proactively close sales over the phone.Problem solves independently, yet asks for help and direction when faced with unusual or complex situations.Maintains a professional, positive, and pro-active approach and consistently projects the demeanor of a team member who contributes to solutions. Maintains efficiency and courtesy throughout the work day.Meets customer service script parameters: uses approved greeting and closure, completes the call to the customer???s satisfaction and uses warranty guidelines appropriately. Assists the customer in understanding our policies and products. Always puts the customer first.Complete special projects and other business tasks as assigned by your supervisor.Resolve level 1 and level 2 technical issues over the phoneWorking hours: 8:00 AM - 5:00 PMSkills:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods.Education:High SchoolExperience:1-4 yearsQualifications:Experience with Oracle or another CRM preferred.3+ years call center experience.2 years of inside or outside sales managing a prospect database is a plus.Attention to detail and ability to prioritizeProficient in order processing, customer service and telephone skills.Ability to process orders with minimal to no errors.Demonstrates conflict resolution and problem solving skills.Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm.Excellent written and oral communication skills. Uses proper grammar and spelling.Ability to deliver on monthly sales targets.Able to sit and talk on a cordless headset for extended periods. 2-3 years in a customer service role.High school diploma or equivalent. Associates degree is a plus.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.