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    2 jobs found in Middleton, Wisconsin

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      • Middleton, Wisconsin
      • Temporary
      • $21.00 per hour
      • 9:00 PM - 6:00 AM
      Spherion, in partnership with our Middleton, WI technology client, is looking for a Technical Support Coordinator! This position is responsible for ensuring the technical service needs of customers are met. You will take service requests over the phone to generate resolution arrangements needed at customer locations and coordinate all parties to fully restore service.This temporary position goes through 03/31/2022 with the opportunity for extension or conversion to permanent hire!-We are currently recruiting for 3rd shift (Monday- Friday 9:00 pm to 6:00 am).-Responsibilities:- Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact- Take inbound calls from the Service queue for field reporting status or request direction- Ensure that the field technical staff or partners time spent onsite is utilized in the most efficient fashion possible- Document the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requests- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to the scheduling of technicians- Enter updates in customer databases per established practices and/or customer requirements- Closeout completed service requests in internal and/or customer database- Outbound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded- Inbound call reception and issue-based call sorting for field technicians use onsite at customer locations for service requestsWorking hours: 9:00 PM - 6:00 AMSkills:- Proven ability to effectively work in a team-oriented, non-confrontational environment, with customers and all other departments- Excellent communication skills, both written and verbal include the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization- Demonstrated customer service focus- Robust organization and prioritization skills- Excellent attention to detailEducation:AssociateExperience:1-4 yearsQualifications:- Minimum 2 years of higher education in Information Technology- LAN/WAN infrastructure or equivalent industry experience- 2-3 years of prior experience in a related field- Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location Apply today via the apply button in the top righthand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion, in partnership with our Middleton, WI technology client, is looking for a Technical Support Coordinator! This position is responsible for ensuring the technical service needs of customers are met. You will take service requests over the phone to generate resolution arrangements needed at customer locations and coordinate all parties to fully restore service.This temporary position goes through 03/31/2022 with the opportunity for extension or conversion to permanent hire!-We are currently recruiting for 3rd shift (Monday- Friday 9:00 pm to 6:00 am).-Responsibilities:- Outbound calling to field technical staff or partners to gather status or provide direction when the scope of issue has created a scenario that requires immediate and repeated contact- Take inbound calls from the Service queue for field reporting status or request direction- Ensure that the field technical staff or partners time spent onsite is utilized in the most efficient fashion possible- Document the status on progress and provide direction as needed to technical staff or partners in the field performing work on service requests- Ensure all necessary onsite arrangements or customer provided and/or shipped equipment have been made prior to the scheduling of technicians- Enter updates in customer databases per established practices and/or customer requirements- Closeout completed service requests in internal and/or customer database- Outbound calling to dispatched technicians to gather status on service requests in which the ETA or anticipated completion time requirement has been exceeded- Inbound call reception and issue-based call sorting for field technicians use onsite at customer locations for service requestsWorking hours: 9:00 PM - 6:00 AMSkills:- Proven ability to effectively work in a team-oriented, non-confrontational environment, with customers and all other departments- Excellent communication skills, both written and verbal include the ability to write reports, business correspondence, and to communicate effectively at all levels of the organization- Demonstrated customer service focus- Robust organization and prioritization skills- Excellent attention to detailEducation:AssociateExperience:1-4 yearsQualifications:- Minimum 2 years of higher education in Information Technology- LAN/WAN infrastructure or equivalent industry experience- 2-3 years of prior experience in a related field- Experience directly scheduling or fulfilling a service-related field technician role that involved interaction with customer employees on location Apply today via the apply button in the top righthand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temporary
      • $21.00 - $22.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion is recruiting a Benefits Specialist to join the team of our State of Wisconsin client. As you will work directly with retirees, members, and employers, we are seeking a customer service-orientated individual with experience communicating technical information over the phone, face-to-face, and in writing!Responsibilities:- Research, answer, and resolve complicated questions and problems relating to the client's benefits and retirement programs- Thoroughly and clearly explain available benefits programs, options, eligibility requirements, and application deadlines to participating employers or members- Monitor and update changes to health insurance benefits, assist employers with benefits adjustments, and adjust members' monthly payments as needed- Develop, interpret, and apply in-depth knowledge of the Wisconsin Statutes and Administrative Codes relating to the benefits administered by our clientWorking hours: 8:00 AM - 5:00 PMSkills:- Ability to analyze records to determine eligibility for benefits- Ability to understand and communicate complex information- Ability to calculate estimated and final benefit amounts- Ability to obtain relevant information without disclosing confidential information- Ability to apply state and federal tax laws and regulations pertaining to available benefits- Ability to interact positively with a variety of persons at different levels within and outside the organization- Ability to use complex and sophisticated personal computer-based software systems (e.g., Microsoft Windows applications such as Word, Excel, Access, etc.)- Ability to use complex case management, customer relationship management, and benefits processing softwareEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED required- Previous customer service experience preferred- Excellent written, oral, and interpersonal skills required- Excellent attention to detail to ensure deadlines are met- Good phone presence Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is recruiting a Benefits Specialist to join the team of our State of Wisconsin client. As you will work directly with retirees, members, and employers, we are seeking a customer service-orientated individual with experience communicating technical information over the phone, face-to-face, and in writing!Responsibilities:- Research, answer, and resolve complicated questions and problems relating to the client's benefits and retirement programs- Thoroughly and clearly explain available benefits programs, options, eligibility requirements, and application deadlines to participating employers or members- Monitor and update changes to health insurance benefits, assist employers with benefits adjustments, and adjust members' monthly payments as needed- Develop, interpret, and apply in-depth knowledge of the Wisconsin Statutes and Administrative Codes relating to the benefits administered by our clientWorking hours: 8:00 AM - 5:00 PMSkills:- Ability to analyze records to determine eligibility for benefits- Ability to understand and communicate complex information- Ability to calculate estimated and final benefit amounts- Ability to obtain relevant information without disclosing confidential information- Ability to apply state and federal tax laws and regulations pertaining to available benefits- Ability to interact positively with a variety of persons at different levels within and outside the organization- Ability to use complex and sophisticated personal computer-based software systems (e.g., Microsoft Windows applications such as Word, Excel, Access, etc.)- Ability to use complex case management, customer relationship management, and benefits processing softwareEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED required- Previous customer service experience preferred- Excellent written, oral, and interpersonal skills required- Excellent attention to detail to ensure deadlines are met- Good phone presence Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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