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      • Fargo, North Dakota
      • Permanent
      • $75,000 - $90,000 per year
      • Various Shifts Available
      Spherion Staffing is interviewing for an Information Security Analyst position, which can be remote. The primary responsibilities of the Information Security Analyst role include cyber threat analysis, information security assessments, penetration testing and vulnerability assessments. Communication within this role is critical both internally and externally to ensure an outstanding customer experience and internal team alignment for technical vision. All professional service positions are expected to drive revenue and customer satisfaction through up-to-date communication, accurate time keeping, clear documentation and overall issue resolution.Direct Hire OpportunitySalary $75-90k/year DOEResponsibilities:- Perform vulnerability assessments against client networks both internal and external- Execute penetration testing against customers networks both internal and external- Assess customer information security readiness in the form of S2ORG assessments- Provide customer guidance on information security related questions in the form of reports and/or presentations- Deliver timely and thorough reports for customers- Partner with other teams to discuss cyber security trends and changes- Take part in Incident Response team as a technical resource to assist in identification, mitigation, and recovery efforts- Identify new technologies that will enhance our Information Security solutions- Provide feedback and help refine departmental procedures- Assist with building security strategy both internally and for customers- Assist with root cause identifications for bugs\issues to drive sustainable solutions- Mentor new and less experienced employees on relevant security technologies and topics- Assist with CVScan reviews and work across teams should anything need to be escalated- Lead technical guidance with sales team to educate customers regarding ROI of technical solutionsResponsibilities:See aboveWorking hours: Various Shifts AvailableSkills:Requirements:-2-4 years of Information or Cyber Security related experience-1+ years in technology consulting-Information security related certifications-Measurable Success/Tracking-Customer CSAT Score above 92%-Achieve billable rate target of 80%-On time project deliverables\milestones-Ability to complete work within budget expectationsEducation:No Degree RequiredExperience:4-7 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply If you have any questions please contact Jon Meidinger at 701-250-1111Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is interviewing for an Information Security Analyst position, which can be remote. The primary responsibilities of the Information Security Analyst role include cyber threat analysis, information security assessments, penetration testing and vulnerability assessments. Communication within this role is critical both internally and externally to ensure an outstanding customer experience and internal team alignment for technical vision. All professional service positions are expected to drive revenue and customer satisfaction through up-to-date communication, accurate time keeping, clear documentation and overall issue resolution.Direct Hire OpportunitySalary $75-90k/year DOEResponsibilities:- Perform vulnerability assessments against client networks both internal and external- Execute penetration testing against customers networks both internal and external- Assess customer information security readiness in the form of S2ORG assessments- Provide customer guidance on information security related questions in the form of reports and/or presentations- Deliver timely and thorough reports for customers- Partner with other teams to discuss cyber security trends and changes- Take part in Incident Response team as a technical resource to assist in identification, mitigation, and recovery efforts- Identify new technologies that will enhance our Information Security solutions- Provide feedback and help refine departmental procedures- Assist with building security strategy both internally and for customers- Assist with root cause identifications for bugs\issues to drive sustainable solutions- Mentor new and less experienced employees on relevant security technologies and topics- Assist with CVScan reviews and work across teams should anything need to be escalated- Lead technical guidance with sales team to educate customers regarding ROI of technical solutionsResponsibilities:See aboveWorking hours: Various Shifts AvailableSkills:Requirements:-2-4 years of Information or Cyber Security related experience-1+ years in technology consulting-Information security related certifications-Measurable Success/Tracking-Customer CSAT Score above 92%-Achieve billable rate target of 80%-On time project deliverables\milestones-Ability to complete work within budget expectationsEducation:No Degree RequiredExperience:4-7 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply If you have any questions please contact Jon Meidinger at 701-250-1111Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fargo, North Dakota
      • Permanent
      • $17.00 - $20.00 per hour
      • Various Shifts Available
      Spherion Staffing is looking for an experienced Mortgage Escrow Assistant to work with a local client in Fargo. The Mortgage Escrow Assistant will provide support for the Mortgage Servicing department assisting management and support analyst with assigned projects and tasks.This position will also provide backup support to the Tax Specialist, Insurance Specialist and Escrow SpecialistQualified applicants must have 2-3 years of mortgage experience.Direct Hire OpportunityPay 17-20/hour DOEResponsibilities:- Handle customer inquiries regarding mortgage loans- Responsible for iDisburse application check processing daily- Assist Escrow Manager with procedure updates, position tracking, and MSP functionality testing- Know by name and face as many customers and employees as possible, calling them by name as often as possible- Know, understand, and live the company values and bottom line- Other duties as assignedResponsibilities:See aboveWorking hours: Various Shifts AvailableSkills:Requirements:-Must have 2-3 years' of proven mortgage experience-Knowledge of banking/mortgage rules, regulations and policies-Ability to prioritize, meet deadlines and work independently-Must have great communication skills both verbal and written-Must be detail orientated, organized and have excellent problem solving skillsEducation:High SchoolExperience:1-4 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply If you have any questions please contact Janine Eberhart at 701-412-2894Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is looking for an experienced Mortgage Escrow Assistant to work with a local client in Fargo. The Mortgage Escrow Assistant will provide support for the Mortgage Servicing department assisting management and support analyst with assigned projects and tasks.This position will also provide backup support to the Tax Specialist, Insurance Specialist and Escrow SpecialistQualified applicants must have 2-3 years of mortgage experience.Direct Hire OpportunityPay 17-20/hour DOEResponsibilities:- Handle customer inquiries regarding mortgage loans- Responsible for iDisburse application check processing daily- Assist Escrow Manager with procedure updates, position tracking, and MSP functionality testing- Know by name and face as many customers and employees as possible, calling them by name as often as possible- Know, understand, and live the company values and bottom line- Other duties as assignedResponsibilities:See aboveWorking hours: Various Shifts AvailableSkills:Requirements:-Must have 2-3 years' of proven mortgage experience-Knowledge of banking/mortgage rules, regulations and policies-Ability to prioritize, meet deadlines and work independently-Must have great communication skills both verbal and written-Must be detail orientated, organized and have excellent problem solving skillsEducation:High SchoolExperience:1-4 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply If you have any questions please contact Janine Eberhart at 701-412-2894Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Wayne, Indiana
      • Permanent
      • $45,000 - $55,000 per year
      • 8:00 AM - 5:00 PM
      Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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