This position is responsible for managing intraday contact center volumes to service level targets.Schedule is:- Mon-Thur 1pm-10pm, Sun 11am-7pmResponsibilities:Primary responsibilities include monitoring, proactively planning and reacting to conditions such as call volume, unplanned absences, and schedule adherence. Develop business performance reports and qualitative/quantitative analysis for Customer Care. This person will also be responsible for assisting the Sr. Analyst with capacity planning, schedule adjustments, and analyzing historical performance.Working hours: 1:00 PM - 10:00 PMSkills:--Keen attention to detail and accuracy.------- Ability to balance multiple priorities and work well under high pressure --Strong organizational skills with ability to meet deadlines in an environment of constantly changing priorities.--Ability to communicate well, both written and verbally, to all levels of management.--Ability to effectively work independently or in a team environment.------- Professional, flexible, and positive team player that is self-directed and self-motivated.------- Open and receptive to feedback and coaching direction.--3+ years of contact center experience.--------- Preferably in an analytical role.--------- Understanding of call center inner workings is a plusEducation:AssociateExperience:1-4 yearsQualifications:- Proficient MS Word, Excel and PowerPoint skills.- Previous experience with workforce management support including real time tools such as Avaya CMS, Aspect eWFM, Verint and IEX preferred. If this sounds like a good fit, call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
This position is responsible for managing intraday contact center volumes to service level targets.Schedule is:- Mon-Thur 1pm-10pm, Sun 11am-7pmResponsibilities:Primary responsibilities include monitoring, proactively planning and reacting to conditions such as call volume, unplanned absences, and schedule adherence. Develop business performance reports and qualitative/quantitative analysis for Customer Care. This person will also be responsible for assisting the Sr. Analyst with capacity planning, schedule adjustments, and analyzing historical performance.Working hours: 1:00 PM - 10:00 PMSkills:--Keen attention to detail and accuracy.------- Ability to balance multiple priorities and work well under high pressure --Strong organizational skills with ability to meet deadlines in an environment of constantly changing priorities.--Ability to communicate well, both written and verbally, to all levels of management.--Ability to effectively work independently or in a team environment.------- Professional, flexible, and positive team player that is self-directed and self-motivated.------- Open and receptive to feedback and coaching direction.--3+ years of contact center experience.--------- Preferably in an analytical role.--------- Understanding of call center inner workings is a plusEducation:AssociateExperience:1-4 yearsQualifications:- Proficient MS Word, Excel and PowerPoint skills.- Previous experience with workforce management support including real time tools such as Avaya CMS, Aspect eWFM, Verint and IEX preferred. If this sounds like a good fit, call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is interviewing for a temporary position of Service Desk Anaylst. This is a remote position for someone in North Dakota. We are looking for an entry level graduate of an IT program.Pay $17/hourMonday-Friday 8 am-5 pmResponsibilities:- Accountable for gathering information through customer conversation to assist with issues requiring informing or troubleshooting to be done in a timely manner- Log on to support tools and enlist the aid of additional support staff if necessary- Coordinate issues outside the scope of their capability or responsibility in having additional assistance from other service resources from other divisions and teams- Generate provision of requirements for users in the self-service intranet and update requirementsResponsibilities:See aboveWorking hours: 8:00 AM - 5:00 PMSkills:Requirements:-Associates degree in computer science, information systems, or a closely related field-Must be able to perform effectively under pressure, have good problem-solving skills, must exhibit a positive enthusiasm toward work, co-workers and customers-Must also be self-motivated, accurate, reliable and consistent and must be willing to work a rotating shift and be on-call periodically-Must be detail oriented-Must have excellent documentation skills-Must have high end computer skills-Need to be process oriented-Ability to follow processes consistentlyEducation:AssociateExperience:0-1 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply or if you have questions you can reach out to John Funk at 701-298-8300Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is interviewing for a temporary position of Service Desk Anaylst. This is a remote position for someone in North Dakota. We are looking for an entry level graduate of an IT program.Pay $17/hourMonday-Friday 8 am-5 pmResponsibilities:- Accountable for gathering information through customer conversation to assist with issues requiring informing or troubleshooting to be done in a timely manner- Log on to support tools and enlist the aid of additional support staff if necessary- Coordinate issues outside the scope of their capability or responsibility in having additional assistance from other service resources from other divisions and teams- Generate provision of requirements for users in the self-service intranet and update requirementsResponsibilities:See aboveWorking hours: 8:00 AM - 5:00 PMSkills:Requirements:-Associates degree in computer science, information systems, or a closely related field-Must be able to perform effectively under pressure, have good problem-solving skills, must exhibit a positive enthusiasm toward work, co-workers and customers-Must also be self-motivated, accurate, reliable and consistent and must be willing to work a rotating shift and be on-call periodically-Must be detail oriented-Must have excellent documentation skills-Must have high end computer skills-Need to be process oriented-Ability to follow processes consistentlyEducation:AssociateExperience:0-1 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply or if you have questions you can reach out to John Funk at 701-298-8300Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion, in partnership with the State of Wisconsin Department of Health Services, is recruiting a Grant Program Coordinator to assist with the Medicare Improvements for Patients and Provider's Act (MIPPA) grant. This position will act as an assistant grant manager for the Medicare Improvements for Patients and Providers Act (MIPPA) grant, funded to the Wisconsin Department of Health Services (DHS) by the Administration for Community Living. This position is housed within the Division of Public Health, Bureau of Aging and Disability Resources, Office on Aging. This position works under the general supervision of the Legal and Protective Services Unit Supervisor, with active oversight, coaching, and collaboration by the project's grant manager at DHS, the Elder Benefits and Legal Services Program and Policy Analyst, which is a full-time permanent position in DHS. The purpose of the MIPPA grant is to enhance one-on-one assistance, education, and outreach efforts to eligible Medicare beneficiaries regarding their preventive, wellness, and limited income benefits. Wisconsin's grant goals include increasing statewide outreach and assistance efforts directed towards hard-to-reach and low-income Medicare beneficiaries using a health equity framework, expanding partnerships between MIPPA sub-award recipients and local organizations that serve target populations, and coordinating MIPPA grant activities statewide to maximize efficiency and effectiveness. This position will assist with administrative duties related to grant management and will coordinate with state staff, network partners, and community stakeholders to accomplish the goals of the grant. MIPPA sub-award recipients, with whom this position will collaborate, include Area Agencies on Aging, Aging and Disability Resource Centers, county Aging Units, Disability Rights Wisconsin, and the Great Lakes Inter-Tribal Council.The MIPPA grant period will run from September 1, 2021, to August 31, 2022, with an opportunity for renewal for at least two years. This position is approximately 32 hours/week. Flexibility with the schedule is offered including the ability to work remotely.Responsibilities:- Manage administrative grant activities including collecting data from sub-grantees, providing verbal and written updates to the federal projects officer via email and virtual meeting, developing budgets and managing contracts for sub-grantees, and monitoring sub-grantee and overall grant spending- Expand partnerships between MIPPA sites and organizations that serve target populations through engagement of leaders of partner agencies in discussion of how to best serve clients, developing and publishing best practices for inter-agency collaboration using a healthy equity framework, and surveying MIPPA counselors on successful partnerships and lessons learned- Develop outreach materials and resources targeted to hard-to-reach populations including Medicare beneficiaries who are under 65, those who live in rural areas, Native American individuals, and those whose primary language isnt English- Coordinate MIPPA activities statewide including quarterly meetings with statewide MIPPA staff to review progress on grant goals/process improvement as well as collaboration with tribal MIPPA grantees- Ensure accurate and timely activity reporting in the client system- Utilize data to inform targeted outreach efforts by providing performance report data and population statistics to local sites on a quarterly basisWorking hours: 8:00 AM - 4:00 PMSkills:- Considerable skill in providing consultation and technical assistance to local governments and tribes regarding the use of funding, etc- Considerable interpersonal skills to appropriately motivate, influence, and persuade in order to forge cooperative working relationships, provide leadership in problem-solving, and help diverse organizations and groups develop strategies for accomplishing goals- Considerable skill in verbal communication to individuals and groups to provide program, technical assistance, and reporting information and guidance- Strong writing skills for the preparation of the program, technical assistance, and reporting materials- Experience with public speaking and presenting, including for the creation of recorded informational videos- Considerable skills with Microsoft Office, particularly Excel- Familiarity with social media platformsEducation:BachelorsExperience:1-4 yearsQualifications:- Bilingual in Spanish, preferred- Extensive knowledge of health equity frameworks and strategies to promote health equity- Extensive knowledge of the federal administrative regulations, directives, policies, and guidelines that govern aging and disability programs and the administration of federal funds- Knowledge of the Wisconsin human service delivery system for older adults and adults with disabilities, including the roles and relationships among state agencies, county government agencies, law enforcement, the judicial -system, and community service providers- Extensive experience with the Medicare Improvements for Patients and Providers Act (MIPPA) and State Health Insurance Assistance Program (SHIP) grants- Extensive knowledge in project management, data collection, and reporting- Considerable knowledge and skill in grant management procedures and techniques- Knowledge of information systems used in human service fields Please apply today via the apply button in the top right hand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion, in partnership with the State of Wisconsin Department of Health Services, is recruiting a Grant Program Coordinator to assist with the Medicare Improvements for Patients and Provider's Act (MIPPA) grant. This position will act as an assistant grant manager for the Medicare Improvements for Patients and Providers Act (MIPPA) grant, funded to the Wisconsin Department of Health Services (DHS) by the Administration for Community Living. This position is housed within the Division of Public Health, Bureau of Aging and Disability Resources, Office on Aging. This position works under the general supervision of the Legal and Protective Services Unit Supervisor, with active oversight, coaching, and collaboration by the project's grant manager at DHS, the Elder Benefits and Legal Services Program and Policy Analyst, which is a full-time permanent position in DHS. The purpose of the MIPPA grant is to enhance one-on-one assistance, education, and outreach efforts to eligible Medicare beneficiaries regarding their preventive, wellness, and limited income benefits. Wisconsin's grant goals include increasing statewide outreach and assistance efforts directed towards hard-to-reach and low-income Medicare beneficiaries using a health equity framework, expanding partnerships between MIPPA sub-award recipients and local organizations that serve target populations, and coordinating MIPPA grant activities statewide to maximize efficiency and effectiveness. This position will assist with administrative duties related to grant management and will coordinate with state staff, network partners, and community stakeholders to accomplish the goals of the grant. MIPPA sub-award recipients, with whom this position will collaborate, include Area Agencies on Aging, Aging and Disability Resource Centers, county Aging Units, Disability Rights Wisconsin, and the Great Lakes Inter-Tribal Council.The MIPPA grant period will run from September 1, 2021, to August 31, 2022, with an opportunity for renewal for at least two years. This position is approximately 32 hours/week. Flexibility with the schedule is offered including the ability to work remotely.Responsibilities:- Manage administrative grant activities including collecting data from sub-grantees, providing verbal and written updates to the federal projects officer via email and virtual meeting, developing budgets and managing contracts for sub-grantees, and monitoring sub-grantee and overall grant spending- Expand partnerships between MIPPA sites and organizations that serve target populations through engagement of leaders of partner agencies in discussion of how to best serve clients, developing and publishing best practices for inter-agency collaboration using a healthy equity framework, and surveying MIPPA counselors on successful partnerships and lessons learned- Develop outreach materials and resources targeted to hard-to-reach populations including Medicare beneficiaries who are under 65, those who live in rural areas, Native American individuals, and those whose primary language isnt English- Coordinate MIPPA activities statewide including quarterly meetings with statewide MIPPA staff to review progress on grant goals/process improvement as well as collaboration with tribal MIPPA grantees- Ensure accurate and timely activity reporting in the client system- Utilize data to inform targeted outreach efforts by providing performance report data and population statistics to local sites on a quarterly basisWorking hours: 8:00 AM - 4:00 PMSkills:- Considerable skill in providing consultation and technical assistance to local governments and tribes regarding the use of funding, etc- Considerable interpersonal skills to appropriately motivate, influence, and persuade in order to forge cooperative working relationships, provide leadership in problem-solving, and help diverse organizations and groups develop strategies for accomplishing goals- Considerable skill in verbal communication to individuals and groups to provide program, technical assistance, and reporting information and guidance- Strong writing skills for the preparation of the program, technical assistance, and reporting materials- Experience with public speaking and presenting, including for the creation of recorded informational videos- Considerable skills with Microsoft Office, particularly Excel- Familiarity with social media platformsEducation:BachelorsExperience:1-4 yearsQualifications:- Bilingual in Spanish, preferred- Extensive knowledge of health equity frameworks and strategies to promote health equity- Extensive knowledge of the federal administrative regulations, directives, policies, and guidelines that govern aging and disability programs and the administration of federal funds- Knowledge of the Wisconsin human service delivery system for older adults and adults with disabilities, including the roles and relationships among state agencies, county government agencies, law enforcement, the judicial -system, and community service providers- Extensive experience with the Medicare Improvements for Patients and Providers Act (MIPPA) and State Health Insurance Assistance Program (SHIP) grants- Extensive knowledge in project management, data collection, and reporting- Considerable knowledge and skill in grant management procedures and techniques- Knowledge of information systems used in human service fields Please apply today via the apply button in the top right hand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.