Spherion is seeking a Customer Service Representative with Bilingual skillsResponsibilities:Greet all individuals with a smile and welcoming attitudeAssist with administrative tasks such as filing, copying, scanning, etc.Maintain accurate documentation of all necessary paperworkInventory management of forms and supplies needed for front desk dutiesParticipation in morning meetings and staff meetingsCommunicate professionally with all levels of candidates and clientsMaintain confidentiality of private and sensitive informationPrioritize a number of tasks based on importance and multitask as necessaryAnswer phone calls and direct them to the appropriate individual and/or take clear and accurate messages as necessaryWorking hours: 8:00 AM - 5:00 PMSkills:Proficient in Microsoft Office programsSkilled in the use of general office equipmentTyping speed adequate for successful and timely completion of job dutiesAbility to work well under pressureGood organizational skills and time management skillsEducation:High SchoolExperience:0-1 yearsQualifications:Previous experience with customer service High School diploma Apply nowSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is seeking a Customer Service Representative with Bilingual skillsResponsibilities:Greet all individuals with a smile and welcoming attitudeAssist with administrative tasks such as filing, copying, scanning, etc.Maintain accurate documentation of all necessary paperworkInventory management of forms and supplies needed for front desk dutiesParticipation in morning meetings and staff meetingsCommunicate professionally with all levels of candidates and clientsMaintain confidentiality of private and sensitive informationPrioritize a number of tasks based on importance and multitask as necessaryAnswer phone calls and direct them to the appropriate individual and/or take clear and accurate messages as necessaryWorking hours: 8:00 AM - 5:00 PMSkills:Proficient in Microsoft Office programsSkilled in the use of general office equipmentTyping speed adequate for successful and timely completion of job dutiesAbility to work well under pressureGood organizational skills and time management skillsEducation:High SchoolExperience:0-1 yearsQualifications:Previous experience with customer service High School diploma Apply nowSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
JOB SUMMARY: Provides research and analysis support to the HR Shared Service Center (SSC) and HR Centers of Expertise (COEs). Acts as a liaison between the external customer, COE and HR Information Systems (HRIS) teams to ensure data integrity within the HRIS Platform. Ensures service level agreements (SLAs) and key performance indicators (KPIs) are at or above standards while striving to improve quality and customer experience. Manage the internal relationship between Tier II team, applicable COE and HRIS. Audit, system and process improvement and SSC strategy and operations.Responsibilities:WHAT IS EXPECTED (ESSENTIAL FUNCTIONS):Serve as subject matter expert (SME) for Tier II Specialists in decision making processes related to all HR Operational disciplines. Interprets and applies Baylor Scott and White (BSWH) policies accordingly. Operate as SME during decision making processes to identify upcoming changes that impact HR Operations and SSC. Liaise between HRIS, COE and business for HRIS Platform updates, new configurations, and business rule changes. Analyze data in the case management tool to accurately capture, track and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback and improve quality. Manage all data integrity, testing and implementation of COE programs in the appropriate HR platform. Manage data integrity initiatives with line of sight to daily operations. Provide thorough data analysis for COE project implementations. Lead system testing efforts and liaise with HRIS and the COE to resolve any defects. Assist Senior-level Analyst with User Acceptance Testing validation between HRIS and COE. Collaborate with internal HR teams to determine resolution for gaps in processes, additional audit needs and interface errors. Continuously reviews SSC knowledge base to maintain working knowledge of all HR applications. Where appropriate, participates in the delivery of training for BSWH staff, SSC staff, other HR partners, SSC customers and third party vendor resources. Provide reporting and metrics to enhance performance and customer service levels within SSC. The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White HealthWorking hours: 8:00 AM - 5:00 PMSkills:KNOWLEDGE, SKILLS AND ABILITIES:-Strong knowledge of Human Resources operations and HCM systems. -Strong technical skills to include Microsoft Office suite (excel in particular)-Strong attention to detail-Strong written and verbal communication skills-Excellent customer service skills and strong problem solving skills-Ability to manage multiple priorities efficiently-Able to maintain confidentiality of sensitive information-Ability to present formal information in one-on-one and small group situations to customers and employeesEducation:High SchoolExperience:1-4 yearsQualifications:COVID Vaccination required2-3 years PeopleSoft experience REQUIRED.2-3 years minimum Benefits exp REQUIRED.Working Schedule: Mon-Fri; 8am-5pmRemote, however, we will meet at the office on day 1 for equipment & set up. They can expect to be there most of the 1st day. Contract with possibility of extensionContract Length: 3-6 monthsBachelor's degree and 1 year of experience-Associate's degree and 3 years of experience-High School Diploma/GED and 5 years of experience. Experience Preferences-Prior PeopleSoft, Oracle Cloud, API, Taleo and/or Service Now applications experience highly preferred-Experience in Benefits Administration and HR Compliance preferred. For immediate consideration please apply online at www.sphperion.com/apply and when asked for an office code, please choose: TX 75064 WACOSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
JOB SUMMARY: Provides research and analysis support to the HR Shared Service Center (SSC) and HR Centers of Expertise (COEs). Acts as a liaison between the external customer, COE and HR Information Systems (HRIS) teams to ensure data integrity within the HRIS Platform. Ensures service level agreements (SLAs) and key performance indicators (KPIs) are at or above standards while striving to improve quality and customer experience. Manage the internal relationship between Tier II team, applicable COE and HRIS. Audit, system and process improvement and SSC strategy and operations.Responsibilities:WHAT IS EXPECTED (ESSENTIAL FUNCTIONS):Serve as subject matter expert (SME) for Tier II Specialists in decision making processes related to all HR Operational disciplines. Interprets and applies Baylor Scott and White (BSWH) policies accordingly. Operate as SME during decision making processes to identify upcoming changes that impact HR Operations and SSC. Liaise between HRIS, COE and business for HRIS Platform updates, new configurations, and business rule changes. Analyze data in the case management tool to accurately capture, track and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback and improve quality. Manage all data integrity, testing and implementation of COE programs in the appropriate HR platform. Manage data integrity initiatives with line of sight to daily operations. Provide thorough data analysis for COE project implementations. Lead system testing efforts and liaise with HRIS and the COE to resolve any defects. Assist Senior-level Analyst with User Acceptance Testing validation between HRIS and COE. Collaborate with internal HR teams to determine resolution for gaps in processes, additional audit needs and interface errors. Continuously reviews SSC knowledge base to maintain working knowledge of all HR applications. Where appropriate, participates in the delivery of training for BSWH staff, SSC staff, other HR partners, SSC customers and third party vendor resources. Provide reporting and metrics to enhance performance and customer service levels within SSC. The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Baylor Scott & White HealthWorking hours: 8:00 AM - 5:00 PMSkills:KNOWLEDGE, SKILLS AND ABILITIES:-Strong knowledge of Human Resources operations and HCM systems. -Strong technical skills to include Microsoft Office suite (excel in particular)-Strong attention to detail-Strong written and verbal communication skills-Excellent customer service skills and strong problem solving skills-Ability to manage multiple priorities efficiently-Able to maintain confidentiality of sensitive information-Ability to present formal information in one-on-one and small group situations to customers and employeesEducation:High SchoolExperience:1-4 yearsQualifications:COVID Vaccination required2-3 years PeopleSoft experience REQUIRED.2-3 years minimum Benefits exp REQUIRED.Working Schedule: Mon-Fri; 8am-5pmRemote, however, we will meet at the office on day 1 for equipment & set up. They can expect to be there most of the 1st day. Contract with possibility of extensionContract Length: 3-6 monthsBachelor's degree and 1 year of experience-Associate's degree and 3 years of experience-High School Diploma/GED and 5 years of experience. Experience Preferences-Prior PeopleSoft, Oracle Cloud, API, Taleo and/or Service Now applications experience highly preferred-Experience in Benefits Administration and HR Compliance preferred. For immediate consideration please apply online at www.sphperion.com/apply and when asked for an office code, please choose: TX 75064 WACOSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
COVID VACCINE REQUIREDDay To Day: Data Clean up ? The CWR will be working through a lot of excel data and cleaning up different BSWH systems. The contractors will coordinate with the network team and update one BSWH system to get it in sync with their other platforms. They will be working on a backlog of tickets for clean up. The contractor will be dealing with provider data experience and data entry of demographics and will need to possess the ability to transfer data to correct systems. They will also be providing health updates to providers. Someone with healthcare experience would be beneficial for terminology.Remote/Onsite: Remote: 1 week onsite training at the beginning of contract and then will go fully remote.Contract Length: 90 days approval with possibility of extension and conversionResponsibilities:JOB DUTIES AND RESPONSIBILITES SUMMARY* The Provider Services Specialist is responsible for the full range of provider relations and service interactions within SWHP, including working on end-to-end provider claim and call quality, ease of use of provider portal and future service enhancements. * This position may be asked to manage all administrative aspects of provider issue resolution. * The Provider Services Specialist responds to physician, hospital and ancillary provider inquiries and requests for services associated with the resolution of provider complaints, claim processing, appeals issues, and various operational concerns. * Interprets SWHP policies and facilitates the research required to resolve provider issues. * The Provider Services Specialist will assist the data analyst in the review of provider directories in order to maintain data integrity. * Also updates provider information in Cactus and assists with reporting as needed. * Receive calls and correspondence from physicians, hospitals and ancillary providers requesting information and services.* Act as primary point of contact with providers by promoting a one-stop customer service.* Indentify appropriate internal resources in order to resolve issues.* Facilitate business activities through triage and coordination of resources according to priority of need.* Monitor status of resolution through maintaining detailed documentation of issue and action to date.* Conduct proactive follow-up activities with provider and/or SWHP staff. * Adhere to departmental and organization standards (service level, issue resolution timeframes)* Assist and support Provider Services Representative on project assignments such as claims and referral issues, welcome letters and in the education of providers on SWHP policy and procedures. * Escalate critical issues and conflicts to Director of Provider Relations or Provider Services Representative. * Participate in departmental and interdepartmental meetings as appropriate and necessary.* Participate in ad hoc projects as necessary.* Maintain professional growth and development through self directed learning activities.* This position reports directly to the Director of Provider Relations.Working hours: 8:00 AM - 5:00 PMSkills:KNOWLEDGE, SKILLS, AND ABILITIES* An Associate Degree preferred or equivalent work experience in healthcare (5+ years). * Minimum of 2 years provider relations experience with a proven track record of establishing, building, and managing relationships preferred. * Must be able to work independently. * Must be highly organized and able to manage multiple providers at once. * Must be able to write and speak clearly and effectively. * Ability to work under pressure. * Knowledge of the managed care/ health care industry preferred. * Demonstrated ability to manage projects from conception through implementation.* Must also have knowledge in working with computer systems, Microsoft Word, Excel and other software applications.* Knowledge of medical terminology* Knowledge of medical care specialties* Skill in eliciting and relating information clearly and concisely* Skill in exercising diplomacy in communicating with clients, patients, and medical professionals.Education:AssociateExperience:1-4 yearsQualifications:Minimum Amount of Exp Required: 1-2+ years of provider services experience (healthcare would be very beneficial)Data entry experienceExcel experience is mandatory. Please apply online at www.spherion.com/apply and when asked, please choose office code: TX 75064 WACOSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
COVID VACCINE REQUIREDDay To Day: Data Clean up ? The CWR will be working through a lot of excel data and cleaning up different BSWH systems. The contractors will coordinate with the network team and update one BSWH system to get it in sync with their other platforms. They will be working on a backlog of tickets for clean up. The contractor will be dealing with provider data experience and data entry of demographics and will need to possess the ability to transfer data to correct systems. They will also be providing health updates to providers. Someone with healthcare experience would be beneficial for terminology.Remote/Onsite: Remote: 1 week onsite training at the beginning of contract and then will go fully remote.Contract Length: 90 days approval with possibility of extension and conversionResponsibilities:JOB DUTIES AND RESPONSIBILITES SUMMARY* The Provider Services Specialist is responsible for the full range of provider relations and service interactions within SWHP, including working on end-to-end provider claim and call quality, ease of use of provider portal and future service enhancements. * This position may be asked to manage all administrative aspects of provider issue resolution. * The Provider Services Specialist responds to physician, hospital and ancillary provider inquiries and requests for services associated with the resolution of provider complaints, claim processing, appeals issues, and various operational concerns. * Interprets SWHP policies and facilitates the research required to resolve provider issues. * The Provider Services Specialist will assist the data analyst in the review of provider directories in order to maintain data integrity. * Also updates provider information in Cactus and assists with reporting as needed. * Receive calls and correspondence from physicians, hospitals and ancillary providers requesting information and services.* Act as primary point of contact with providers by promoting a one-stop customer service.* Indentify appropriate internal resources in order to resolve issues.* Facilitate business activities through triage and coordination of resources according to priority of need.* Monitor status of resolution through maintaining detailed documentation of issue and action to date.* Conduct proactive follow-up activities with provider and/or SWHP staff. * Adhere to departmental and organization standards (service level, issue resolution timeframes)* Assist and support Provider Services Representative on project assignments such as claims and referral issues, welcome letters and in the education of providers on SWHP policy and procedures. * Escalate critical issues and conflicts to Director of Provider Relations or Provider Services Representative. * Participate in departmental and interdepartmental meetings as appropriate and necessary.* Participate in ad hoc projects as necessary.* Maintain professional growth and development through self directed learning activities.* This position reports directly to the Director of Provider Relations.Working hours: 8:00 AM - 5:00 PMSkills:KNOWLEDGE, SKILLS, AND ABILITIES* An Associate Degree preferred or equivalent work experience in healthcare (5+ years). * Minimum of 2 years provider relations experience with a proven track record of establishing, building, and managing relationships preferred. * Must be able to work independently. * Must be highly organized and able to manage multiple providers at once. * Must be able to write and speak clearly and effectively. * Ability to work under pressure. * Knowledge of the managed care/ health care industry preferred. * Demonstrated ability to manage projects from conception through implementation.* Must also have knowledge in working with computer systems, Microsoft Word, Excel and other software applications.* Knowledge of medical terminology* Knowledge of medical care specialties* Skill in eliciting and relating information clearly and concisely* Skill in exercising diplomacy in communicating with clients, patients, and medical professionals.Education:AssociateExperience:1-4 yearsQualifications:Minimum Amount of Exp Required: 1-2+ years of provider services experience (healthcare would be very beneficial)Data entry experienceExcel experience is mandatory. Please apply online at www.spherion.com/apply and when asked, please choose office code: TX 75064 WACOSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.