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      • Madison, Wisconsin
      • Temporary
      • $17.00 per hour
      • 8:00 AM - 7:00 PM
      Spherion, in partnership with American Family Insurance, is currently recruiting for a Customer Service Rep to work in the Salvage Department. This opportunity would be working on-site at their Regional Office located at 302 N. Walbridge Ave. This is a temporary assignment working between the hours of M-F 8am - 7pm. It is currently slated for 3 months with possible extension. Will need to be 100% vaccinated in order to start this role on-site.American Family has been protecting dreams for more than 90 years. They have made it their mission to ensure they are walking alongside their customers and communities as they work towards their next great chapter. How could you not want to be a part of that culture!Responsibilities:This position will mainly process outbound calls. They will be reaching out to banks and lienholders to obtain letters of guarantee. In addition, they will be going onto state websites & researching vehicle information. Interacting with customers over the phone. Contacting banks & lienholders for additional information and payoff amounts. Requesting, receiving and downloading into the file. Issuing payments. There is formal training. Higher level thought process.Working hours: 8:00 AM - 7:00 PMSkills:-Team Player-Customer service experience-Ability to work with dual monitors and work in multiple systems-Typing over 30wpmEducation:High SchoolExperience:1-4 yearsQualifications:-Insurance experience preferred-Financial experience preferred If you are an individual who enjoys making outbound calls with a consistent schedule and weekends off, this could be a role for you!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion, in partnership with American Family Insurance, is currently recruiting for a Customer Service Rep to work in the Salvage Department. This opportunity would be working on-site at their Regional Office located at 302 N. Walbridge Ave. This is a temporary assignment working between the hours of M-F 8am - 7pm. It is currently slated for 3 months with possible extension. Will need to be 100% vaccinated in order to start this role on-site.American Family has been protecting dreams for more than 90 years. They have made it their mission to ensure they are walking alongside their customers and communities as they work towards their next great chapter. How could you not want to be a part of that culture!Responsibilities:This position will mainly process outbound calls. They will be reaching out to banks and lienholders to obtain letters of guarantee. In addition, they will be going onto state websites & researching vehicle information. Interacting with customers over the phone. Contacting banks & lienholders for additional information and payoff amounts. Requesting, receiving and downloading into the file. Issuing payments. There is formal training. Higher level thought process.Working hours: 8:00 AM - 7:00 PMSkills:-Team Player-Customer service experience-Ability to work with dual monitors and work in multiple systems-Typing over 30wpmEducation:High SchoolExperience:1-4 yearsQualifications:-Insurance experience preferred-Financial experience preferred If you are an individual who enjoys making outbound calls with a consistent schedule and weekends off, this could be a role for you!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Middleton, Wisconsin
      • Temp to Perm
      • $18.00 - $18.50 per hour
      • 8:00 AM - 5:00 PM
      Spherion is looking for a Customer Support Coordinator who can consistently deliver excellent customer service by effectively managing orders, inquiries, and client-customer relationships. If you are a customer-focused individual that is looking for an opportunity with a company that prides itself on exceeding expectations, please apply for this temp-to-hire position today!Responsibilities:- Process sales orders received via telephone, fax, or email- Process no charge sales orders and internal transfer orders- Enter orders accurately in the client system- Update Salesforce.com CRM system- Review orders for accuracy and potential issues in meeting the order requirements- Provide outstanding customer service by efficiently answer customer questions regarding order status, stock availability, and pricing- Develop basic technical knowledge of products and procedures and be able to effectively share that information with customers- Process paperwork for export orders- Fulfill requests for order acknowledgment and/or invoices- Maintain sales order files- Perform reception duties as scheduled- Create new customer accounts and update existing customer accounts in the database- Create cases in Salesforce.com as required- Assist with internal mail distribution- Other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent oral and written communication skills- Professional phone demeanor- Computer operation/data entry skills- Excellent typing skills- Ability to use Microsoft Word, Excel, and database computer applicationsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED required- Minimum 1-year experience in telephone customer service or inside sales Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is looking for a Customer Support Coordinator who can consistently deliver excellent customer service by effectively managing orders, inquiries, and client-customer relationships. If you are a customer-focused individual that is looking for an opportunity with a company that prides itself on exceeding expectations, please apply for this temp-to-hire position today!Responsibilities:- Process sales orders received via telephone, fax, or email- Process no charge sales orders and internal transfer orders- Enter orders accurately in the client system- Update Salesforce.com CRM system- Review orders for accuracy and potential issues in meeting the order requirements- Provide outstanding customer service by efficiently answer customer questions regarding order status, stock availability, and pricing- Develop basic technical knowledge of products and procedures and be able to effectively share that information with customers- Process paperwork for export orders- Fulfill requests for order acknowledgment and/or invoices- Maintain sales order files- Perform reception duties as scheduled- Create new customer accounts and update existing customer accounts in the database- Create cases in Salesforce.com as required- Assist with internal mail distribution- Other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent oral and written communication skills- Professional phone demeanor- Computer operation/data entry skills- Excellent typing skills- Ability to use Microsoft Word, Excel, and database computer applicationsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED required- Minimum 1-year experience in telephone customer service or inside sales Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temporary
      • $20.00 - $22.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion, in partnership with our State of Wisconsin client, is looking for a Benefits Specialist! The Benefits Specialist will work directly with retirees, members, and employers to research, answer, and resolve complicated questions and problems relating to our client's benefit programs (health, life, disability and ICI) and retirement programs. If you are reliable and customer service oriented, please apply today!This position can be remote if desired following in-person training!Responsibilities:- Use knowledge learned through training to thoroughly explain available benefit programs, options, eligibility requirements, and application deadlines to participating employers and members- Provide the information in an easy-to-understand format so members can make informed decisions- Analyze records to determine eligibility for benefits- Ensure that State and Local government employees and retirees have the insurance coverages they need and that retirees monthly payments are made timely and accurately- Monitor and update changes to health insurance benefits, including changing how a retiree's health insurance premiums are paid, as needed- Assist employers with benefit adjustments and adjusting members monthly payments as needed- Anticipate our clients members needs and exceed their expectationsWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written, oral, and interpersonal skills required- Effective customer service techniques- Polite and professional phone presenceEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or equivalent- Ability to understand and communicate complex information- Ability to calculate estimated and final benefit amounts- Ability to research, interpret and apply relevant WI Statutes, Admin Code, and Department policies and procedures that pertain to client administered programs- Apply state and federal tax laws and regulations pertaining to available benefits- Ability to participate and provide input regarding benefit policy and administrative rule- Ability to use complex and sophisticated personal computer-based software systems (Microsoft Windows applications such as Word, Excel, Access, etc.) - Ability to use complex case management, customer relationship management, and benefits processing software- Ability to maintain a high level of confidentiality Click the apply button in the top right hand corner to apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion, in partnership with our State of Wisconsin client, is looking for a Benefits Specialist! The Benefits Specialist will work directly with retirees, members, and employers to research, answer, and resolve complicated questions and problems relating to our client's benefit programs (health, life, disability and ICI) and retirement programs. If you are reliable and customer service oriented, please apply today!This position can be remote if desired following in-person training!Responsibilities:- Use knowledge learned through training to thoroughly explain available benefit programs, options, eligibility requirements, and application deadlines to participating employers and members- Provide the information in an easy-to-understand format so members can make informed decisions- Analyze records to determine eligibility for benefits- Ensure that State and Local government employees and retirees have the insurance coverages they need and that retirees monthly payments are made timely and accurately- Monitor and update changes to health insurance benefits, including changing how a retiree's health insurance premiums are paid, as needed- Assist employers with benefit adjustments and adjusting members monthly payments as needed- Anticipate our clients members needs and exceed their expectationsWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written, oral, and interpersonal skills required- Effective customer service techniques- Polite and professional phone presenceEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or equivalent- Ability to understand and communicate complex information- Ability to calculate estimated and final benefit amounts- Ability to research, interpret and apply relevant WI Statutes, Admin Code, and Department policies and procedures that pertain to client administered programs- Apply state and federal tax laws and regulations pertaining to available benefits- Ability to participate and provide input regarding benefit policy and administrative rule- Ability to use complex and sophisticated personal computer-based software systems (Microsoft Windows applications such as Word, Excel, Access, etc.) - Ability to use complex case management, customer relationship management, and benefits processing software- Ability to maintain a high level of confidentiality Click the apply button in the top right hand corner to apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temp to Perm
      • $18.00 per hour
      • 7:30 AM - 5:15 PM
      Spherion is recruiting Customer Service Representatives to join the team of our health insurance client! This temp-to-hire position provides customer service for health plan members, providers, and group representatives via telephone. As a Customer Service Representative, you will resolve simple to complex inquiries from internal and external customers, deescalate emotionally charged callers, and ensure compliance with department and regulatory requirements. If you have a passion for helping others and are looking for an opportunity to perfect your problem-solving skills, please apply today!Responsibilities:- Educate and inform members of available benefits under the health plan and coordinates the exchange of information among members, providers, and internal departments involved- Instruct members on how to receive maximum benefit reimbursement, including the advantages of utilizing their primary care physician and network providers- Determine various policy provisions, guidelines, providers, and provider requirements and procedures; medical review procedures; and the procedures of company departments that apply to the need of the member- Access and research various information databases to provide answers and make appropriate decisions about the callers situation- Document each phone call in accordance with the departments standards, monitor the types of inquires received, and report trends and concerns to management- Stay abreast of related regulatory, compliance, and departmental updates to meet departmental metric requirements- Perform other duties as assignedWorking hours: 7:30 AM - 5:15 PMSkills:- Strong phone etiquette skills- Independent problem-solving skills- Excellent attendance- Reliable and dependableEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED required- Customer service experience preferred- Computer and typing experience Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is recruiting Customer Service Representatives to join the team of our health insurance client! This temp-to-hire position provides customer service for health plan members, providers, and group representatives via telephone. As a Customer Service Representative, you will resolve simple to complex inquiries from internal and external customers, deescalate emotionally charged callers, and ensure compliance with department and regulatory requirements. If you have a passion for helping others and are looking for an opportunity to perfect your problem-solving skills, please apply today!Responsibilities:- Educate and inform members of available benefits under the health plan and coordinates the exchange of information among members, providers, and internal departments involved- Instruct members on how to receive maximum benefit reimbursement, including the advantages of utilizing their primary care physician and network providers- Determine various policy provisions, guidelines, providers, and provider requirements and procedures; medical review procedures; and the procedures of company departments that apply to the need of the member- Access and research various information databases to provide answers and make appropriate decisions about the callers situation- Document each phone call in accordance with the departments standards, monitor the types of inquires received, and report trends and concerns to management- Stay abreast of related regulatory, compliance, and departmental updates to meet departmental metric requirements- Perform other duties as assignedWorking hours: 7:30 AM - 5:15 PMSkills:- Strong phone etiquette skills- Independent problem-solving skills- Excellent attendance- Reliable and dependableEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED required- Customer service experience preferred- Computer and typing experience Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temp to Perm
      • $17.00 - $18.50 per hour
      • Various Shifts Available
      Join a team dedicated to helping make the correct health care decisions. Spherion's west side Madison client is actively recruiting for temp to hire Call Center Representatives. This client offers an open and well-lit call center with social distancing guidelines in place.The Call Center Representative will be working in a call center taking calls from a queue. These are intercepted calls from people seeking a doctor. You will be gathering demographic information from the callers and are scored according to your ability to do so. We are looking for both English-speaking, as well as English/Spanish bilingual candidates to fill various 1st and 2nd shift opportunities!Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meet all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: Various Shifts AvailableSkills:- Ability to work within a fast-paced environment- Proper phone etiquetteEducation:High SchoolExperience:1-4 yearsQualifications:- Previous experience working in a fast-paced customer focused setting- 1 year of call center or office experience- Can type at least 30 wpm: testing required Apply via the apply button in the top right hand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Join a team dedicated to helping make the correct health care decisions. Spherion's west side Madison client is actively recruiting for temp to hire Call Center Representatives. This client offers an open and well-lit call center with social distancing guidelines in place.The Call Center Representative will be working in a call center taking calls from a queue. These are intercepted calls from people seeking a doctor. You will be gathering demographic information from the callers and are scored according to your ability to do so. We are looking for both English-speaking, as well as English/Spanish bilingual candidates to fill various 1st and 2nd shift opportunities!Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meet all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: Various Shifts AvailableSkills:- Ability to work within a fast-paced environment- Proper phone etiquetteEducation:High SchoolExperience:1-4 yearsQualifications:- Previous experience working in a fast-paced customer focused setting- 1 year of call center or office experience- Can type at least 30 wpm: testing required Apply via the apply button in the top right hand corner!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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