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      • Goleta, California
      • Temp to Perm
      • $19.00 - $21.00 per hour
      • 9:00 AM - 5:00 PM
      Are you an experienced customer service professional looking for full-time work with an exciting and reputable employer in the Goleta area? If so, this may be the opportunity you've been waiting for! Our client is in need of a full-time temp-to-perm customer service representative to join their sporting goods brand in Goleta, CAResponsibilities:Primary duties include, but are not limited to:Product pricing and discountsInvoice prepay credit card processing as needed.Invoice account credit/refunds and RMA processingGeneral customer service and administrative supportCredit reference request processingCustomer service email/mail request and repliesMeter outgoing mail/USPS duties, and dispense incoming mailMaintain the main phone line: answer, forward, reply ? check messages dailyProcess new dealer applicationsSales order processing for employees and walk-in customersAssist and back up Sales Processing and fulfillment for E-commerce departmentOrder fulfillment may involve packing and invoicing orders as neededProcess warranty product returns for customersWorking hours: 9:00 AM - 5:00 PMSkills:Ability to communicate clearlyAble to interpret and accurately carryout both detailed written and verbal instructionsRequires accuracy in reading and writing numbersMac and database skills (Excel, Word, FileMaker Pro programs)Accurate typing (35 wpm)Data entry skillsStrong attention to detailsFlexibleEducation:High SchoolExperience:1-4 yearsQualifications:- 1+ years experience in administrative role- 1+ years experience in customer service role Apply with resume TODAY to be considered for this immediate openingSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
      Are you an experienced customer service professional looking for full-time work with an exciting and reputable employer in the Goleta area? If so, this may be the opportunity you've been waiting for! Our client is in need of a full-time temp-to-perm customer service representative to join their sporting goods brand in Goleta, CAResponsibilities:Primary duties include, but are not limited to:Product pricing and discountsInvoice prepay credit card processing as needed.Invoice account credit/refunds and RMA processingGeneral customer service and administrative supportCredit reference request processingCustomer service email/mail request and repliesMeter outgoing mail/USPS duties, and dispense incoming mailMaintain the main phone line: answer, forward, reply ? check messages dailyProcess new dealer applicationsSales order processing for employees and walk-in customersAssist and back up Sales Processing and fulfillment for E-commerce departmentOrder fulfillment may involve packing and invoicing orders as neededProcess warranty product returns for customersWorking hours: 9:00 AM - 5:00 PMSkills:Ability to communicate clearlyAble to interpret and accurately carryout both detailed written and verbal instructionsRequires accuracy in reading and writing numbersMac and database skills (Excel, Word, FileMaker Pro programs)Accurate typing (35 wpm)Data entry skillsStrong attention to detailsFlexibleEducation:High SchoolExperience:1-4 yearsQualifications:- 1+ years experience in administrative role- 1+ years experience in customer service role Apply with resume TODAY to be considered for this immediate openingSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
      • Draper, Utah
      • Temp to Perm
      • $17.00 - $18.00 per hour
      • 8:00 AM - 5:00 PM
      Our client's mission is to accelerate the world's transition to sustainable energy. This organization has broken new barriers in developing high-performance automobiles and also offers a full suite of energy products that incorporates solar, storage, and grid services.Are you interested in joining the world's only fully integrated sustainable energy company?Then, this is your opportunity to apply!The Role --- The Credit and Collections Specialist plays an important role in the overall success and health of the energy portfolio. -Works as part of a team in a fast-paced high impact environment-Establish contact with past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company-In certain circumstances, the specialist will collaborate with billing, accounts receivable, and various other internal departments to resolve disputes. A high degree of independent judgement is required to evaluate unique situations to determine account handling and resolution.The Credit and Collections Specialist will manage relationships with external stakeholders and must be able to lead critical collections situations to resolution. Additional responsibilities include but are not limited to: assist with reporting, check processing and any other task related to accounts receivable.As part of the Financial Operations Business Unit, the Collections Specialists goal is to work with the team and management to ensure that collections targets and portfolio goals are achieved by enhancing call volume capacity during prime contact periods. The primary responsibility of the specialist is to engage with past due customers and resolve delinquency, all while maintaining a positive long-standing relationship with the customer.Responsibilities:The specialist will perform the following daily functions as part of the collections function:-Proactively contact customers through outbound phone calls.-Handle inbound phone calls-Proactively contact and respond to customers through e-mail and multi-channel efforts.-Work with internal departments to resolve disputes-Follow up with customers and internal departments to ensure high levels of customer satisfaction and positive customer experience.-Perform special projects as requested by management.-Meet daily and monthly performance standardsWorking hours: 8:00 AM - 5:00 PMSkills:-Proficiency in MS Office-FDCPA knowledge a plus-Ability to prioritize and multitask, with the flexibility to adapt quickly to change-Detail-oriented, resourceful and able to manage shifting priorities-Excellent written and verbal communication skills required-Ability to positively and effectively interact with internal and external customers-Ability to work well with others in a collaborative team environmentEducation:High SchoolExperience:0-1 yearsQualifications:-Call Center experience preferred-Evidence of exceptional ability What are you waiting for? This position won't last long!With great schedule, pay, and long term engagement, you don't want to miss out!APPLY HERE---OR---Text COLLECTIONS to 801-519-5093CALL US! TEXT US! WE WANT TO HEAR FROM YOU!!!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Informat
      Our client's mission is to accelerate the world's transition to sustainable energy. This organization has broken new barriers in developing high-performance automobiles and also offers a full suite of energy products that incorporates solar, storage, and grid services.Are you interested in joining the world's only fully integrated sustainable energy company?Then, this is your opportunity to apply!The Role --- The Credit and Collections Specialist plays an important role in the overall success and health of the energy portfolio. -Works as part of a team in a fast-paced high impact environment-Establish contact with past due customers and resolve delinquency in a timely manner through providing account information, resolving customer concerns, and negotiating payment arrangements that are acceptable to both the customer and the company-In certain circumstances, the specialist will collaborate with billing, accounts receivable, and various other internal departments to resolve disputes. A high degree of independent judgement is required to evaluate unique situations to determine account handling and resolution.The Credit and Collections Specialist will manage relationships with external stakeholders and must be able to lead critical collections situations to resolution. Additional responsibilities include but are not limited to: assist with reporting, check processing and any other task related to accounts receivable.As part of the Financial Operations Business Unit, the Collections Specialists goal is to work with the team and management to ensure that collections targets and portfolio goals are achieved by enhancing call volume capacity during prime contact periods. The primary responsibility of the specialist is to engage with past due customers and resolve delinquency, all while maintaining a positive long-standing relationship with the customer.Responsibilities:The specialist will perform the following daily functions as part of the collections function:-Proactively contact customers through outbound phone calls.-Handle inbound phone calls-Proactively contact and respond to customers through e-mail and multi-channel efforts.-Work with internal departments to resolve disputes-Follow up with customers and internal departments to ensure high levels of customer satisfaction and positive customer experience.-Perform special projects as requested by management.-Meet daily and monthly performance standardsWorking hours: 8:00 AM - 5:00 PMSkills:-Proficiency in MS Office-FDCPA knowledge a plus-Ability to prioritize and multitask, with the flexibility to adapt quickly to change-Detail-oriented, resourceful and able to manage shifting priorities-Excellent written and verbal communication skills required-Ability to positively and effectively interact with internal and external customers-Ability to work well with others in a collaborative team environmentEducation:High SchoolExperience:0-1 yearsQualifications:-Call Center experience preferred-Evidence of exceptional ability What are you waiting for? This position won't last long!With great schedule, pay, and long term engagement, you don't want to miss out!APPLY HERE---OR---Text COLLECTIONS to 801-519-5093CALL US! TEXT US! WE WANT TO HEAR FROM YOU!!!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Informat
      • Jacksonville, Florida
      • Temp to Perm
      • $17.00 - $18.00 per hour
      • 8:00 AM - 5:00 PM
      The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.Responsibilities:Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.Accountable for reducing delinquency for assigned accounts.Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.Enlist the efforts of sales and senior management when necessary to accelerate the collection process.Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.Establish and maintain effective and cooperative working relationships with dealers and sales.Working hours: 8:00 AM - 5:00 PMSkills:3-5 years High Volume corporate Collections experience.Knowledge of Billing and Collections proceduresAccounts Receivable knowledge/experience a plusStrong attention to detail, goal orientedEducation:High SchoolExperience:4-7 yearsQualifications:Experience with QuickBooks a plusExperience with Black Knight requiredBilingual a plus, but not required If this sounds like a good fit, please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The duties of a Collections Specialist include collection calls and/or correspondence in a fast paced goal oriented collections department.Responsibilities:Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.Accountable for reducing delinquency for assigned accounts.Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.Enlist the efforts of sales and senior management when necessary to accelerate the collection process.Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis.Establish and maintain effective and cooperative working relationships with dealers and sales.Working hours: 8:00 AM - 5:00 PMSkills:3-5 years High Volume corporate Collections experience.Knowledge of Billing and Collections proceduresAccounts Receivable knowledge/experience a plusStrong attention to detail, goal orientedEducation:High SchoolExperience:4-7 yearsQualifications:Experience with QuickBooks a plusExperience with Black Knight requiredBilingual a plus, but not required If this sounds like a good fit, please call us today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Pensacola, Florida
      • Temp to Perm
      • $14.50 per hour
      • 7:00 AM - 4:00 PM
      Our client in the Pensacola area is seeking multiple Healthcare Customer Service Representatives for their local call center. This position is fully remote and has a vaccine requirement.Responsibilities:Taking inbound calls from health plan members/providers regarding claims, eligibility, and payments.Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc.May schedule field service repair calls.Handles requests for additional company materials.Maintains records of returns, schedule changes, product enhancements or changes, product pricing & resolves return credit problems.Works on assignments that are routine in nature where limited judgment is required.Normally receives detailed instructions on all work.Working hours: 7:00 AM - 4:00 PMSkills:Time management and ability to meet deadlinesVerbal and written communication skillsStrong organizational skills and ability to multitaskProblem-solving and decision makingProactivity and self-directionInterpersonal skillsEducation:High SchoolExperience:1-4 yearsQualifications:Background in Medical FieldExperience in a call center environment. Apply Now!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Our client in the Pensacola area is seeking multiple Healthcare Customer Service Representatives for their local call center. This position is fully remote and has a vaccine requirement.Responsibilities:Taking inbound calls from health plan members/providers regarding claims, eligibility, and payments.Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.Determines status of equipment returns, repairs, replacements, sales orders, delivery schedules, etc.May schedule field service repair calls.Handles requests for additional company materials.Maintains records of returns, schedule changes, product enhancements or changes, product pricing & resolves return credit problems.Works on assignments that are routine in nature where limited judgment is required.Normally receives detailed instructions on all work.Working hours: 7:00 AM - 4:00 PMSkills:Time management and ability to meet deadlinesVerbal and written communication skillsStrong organizational skills and ability to multitaskProblem-solving and decision makingProactivity and self-directionInterpersonal skillsEducation:High SchoolExperience:1-4 yearsQualifications:Background in Medical FieldExperience in a call center environment. Apply Now!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Reno, Nevada
      • Temp to Perm
      • $18.21 per hour
      • 7:30 AM - 4:00 PM
      Interacts with new and existing healthcare professional and retail customers through phone and written communications tosupport and stimulate sales of SFI USA's product and Private Label/Custom Packaging services. Assists marketing and graphicsproduction staff.Responsibilities:Essential job functions:* Confers with customers by phone or in person and receives orders and requests for information.* Enters data into computer for processing orders and information requests.* Informs customer of unit prices, order total, shipping date, anticipated delays, shipping charges, and any additional information needed by the customer.* Informs customer of payment policies and ascertains credit status of customer and payment method when processing orders.* Confers with production, sales, shipping, or common carrier personnel to expedite or trace missing or delayed shipments.* Answers routine questions from customers regarding product information.* Refers calls for technical assistance to technical personnel.* Informs sales/marketing department of customer requests and suggestions for new products or technical informationSecondary job duties:* Other duties may be assigned.* Consults with customers on private label design requirements as needed.* Informs Graphics staff of customer label requirements and obtains customer approval of finished label.* When requested, provides secondary proofing of label copy to ensure accuracy and compliance with labelingregulations.* Maintain records on existing clients, start new records for new clientsWorking hours: 7:30 AM - 4:00 PMSkills:* Must be detail-oriented and have accurate data entry skills* A pleasant phone manner and out-going personality are essential.Must be proficient with Microsoft Office Suite applications such as Word, Excel, Outlook, and Internet Explorer.* Must be familiar with database/order processing software systems.* SAP is a plus.Education:High SchoolExperience:1-4 yearsQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listedbelow are representative of the knowledge, skill, and/or ability required. Temp to Hire opportunity for South Reno manufacturer. Great benefits upon conversion.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Interacts with new and existing healthcare professional and retail customers through phone and written communications tosupport and stimulate sales of SFI USA's product and Private Label/Custom Packaging services. Assists marketing and graphicsproduction staff.Responsibilities:Essential job functions:* Confers with customers by phone or in person and receives orders and requests for information.* Enters data into computer for processing orders and information requests.* Informs customer of unit prices, order total, shipping date, anticipated delays, shipping charges, and any additional information needed by the customer.* Informs customer of payment policies and ascertains credit status of customer and payment method when processing orders.* Confers with production, sales, shipping, or common carrier personnel to expedite or trace missing or delayed shipments.* Answers routine questions from customers regarding product information.* Refers calls for technical assistance to technical personnel.* Informs sales/marketing department of customer requests and suggestions for new products or technical informationSecondary job duties:* Other duties may be assigned.* Consults with customers on private label design requirements as needed.* Informs Graphics staff of customer label requirements and obtains customer approval of finished label.* When requested, provides secondary proofing of label copy to ensure accuracy and compliance with labelingregulations.* Maintain records on existing clients, start new records for new clientsWorking hours: 7:30 AM - 4:00 PMSkills:* Must be detail-oriented and have accurate data entry skills* A pleasant phone manner and out-going personality are essential.Must be proficient with Microsoft Office Suite applications such as Word, Excel, Outlook, and Internet Explorer.* Must be familiar with database/order processing software systems.* SAP is a plus.Education:High SchoolExperience:1-4 yearsQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listedbelow are representative of the knowledge, skill, and/or ability required. Temp to Hire opportunity for South Reno manufacturer. Great benefits upon conversion.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Wayne, Indiana
      • Permanent
      • $45,000 - $55,000 per year
      • 8:00 AM - 5:00 PM
      Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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