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      • Madison, Wisconsin
      • Temp to Perm
      • $18.00 - $20.00 per hour
      • 7:30 AM - 4:00 PM
      Spherion in partnership with Orascoptic (a manufacturer of loupes for surgeons) is recruiting for a Customer Service Representative. This is a bilingual position. Schedule is between 7:30 am and 4:00 pm Monday - Friday. Orascoptic is located on the north side of Madison. This is a temp to hire opportunity.Responsibilities:Answer customer calls related to order status and product or pricing information.Determine customer requirements and expectations in order to recommend specific products and solutions.Problem solve while maintaining a professional, positive approach and demeanor.Working hours: 7:30 AM - 4:00 PMSkills:Experience with Oracle or another CRM preferredCall center experienceAttention to detail with ability to prioritizeAbility to process ordersKnowledge of Microsoft Word and Excel, 30 wpmExcellent written and communication skillsHigh school diploma or equivalentEducation:High SchoolExperience:1-4 yearsQualifications:Experience with Oracle or another CRM preferredCall center experienceAttention to detail with ability to prioritizeAbility to process ordersKnowledge of Microsoft Word and Excel, 30 wpmExcellent written and communication skillsHigh school diploma or equivalent Bilingual customer care experienceSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion in partnership with Orascoptic (a manufacturer of loupes for surgeons) is recruiting for a Customer Service Representative. This is a bilingual position. Schedule is between 7:30 am and 4:00 pm Monday - Friday. Orascoptic is located on the north side of Madison. This is a temp to hire opportunity.Responsibilities:Answer customer calls related to order status and product or pricing information.Determine customer requirements and expectations in order to recommend specific products and solutions.Problem solve while maintaining a professional, positive approach and demeanor.Working hours: 7:30 AM - 4:00 PMSkills:Experience with Oracle or another CRM preferredCall center experienceAttention to detail with ability to prioritizeAbility to process ordersKnowledge of Microsoft Word and Excel, 30 wpmExcellent written and communication skillsHigh school diploma or equivalentEducation:High SchoolExperience:1-4 yearsQualifications:Experience with Oracle or another CRM preferredCall center experienceAttention to detail with ability to prioritizeAbility to process ordersKnowledge of Microsoft Word and Excel, 30 wpmExcellent written and communication skillsHigh school diploma or equivalent Bilingual customer care experienceSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temp to Perm
      • $17.00 - $19.75 per hour
      • Various Shifts Available
      Entry Level with paid training!PERMANENT after 4 month temp period!FULL BENEFITS upon permanent hire!Full Time and Part Time Shifts Available! For part-time shifts, 20hr/week minimum with Monday and Tuesday as required days of work.Join a team dedicated to helping individuals make the correct health care decisions as a Call Center Representative! You will work in an open and well-lit call center environment taking calls from a queue in order to gather demographic information and assist individuals searching for a physician.Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meet all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: Various Shifts AvailableSkills:- Can type at least 30 wpm: testing requiredEducation:High SchoolExperience:0-1 yearsQualifications:- Ability to work in a fast-paced, customer-focused setting- Excellent attendance and punctuality Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Entry Level with paid training!PERMANENT after 4 month temp period!FULL BENEFITS upon permanent hire!Full Time and Part Time Shifts Available! For part-time shifts, 20hr/week minimum with Monday and Tuesday as required days of work.Join a team dedicated to helping individuals make the correct health care decisions as a Call Center Representative! You will work in an open and well-lit call center environment taking calls from a queue in order to gather demographic information and assist individuals searching for a physician.Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meet all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: Various Shifts AvailableSkills:- Can type at least 30 wpm: testing requiredEducation:High SchoolExperience:0-1 yearsQualifications:- Ability to work in a fast-paced, customer-focused setting- Excellent attendance and punctuality Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temp to Perm
      • $18.50 - $19.75 per hour
      • Various Shifts Available
      Entry Level with paid training!PERMANENT after 4 month temp period!FULL BENEFITS upon permanent hire!Full Time and Part Time Shifts Available! For part-time shifts, 20hr/week minimum with Monday and Tuesday as required days of work.Non-Bilingual Shifts Are Also Available!Join a team dedicated to helping individuals make the correct health care decisions as a Call Center Representative! You will work in an open and well-lit call center environment taking calls from a queue in order to gather demographic information and assist individuals searching for a physician.Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meet all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: Various Shifts AvailableSkills:- Can type at least 30 wpm: testing requiredEducation:High SchoolExperience:0-1 yearsQualifications:- Fluent in Spanish and English- required- Ability to work in a fast-paced, customer-focused setting- Excellent attendance and punctuality Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Entry Level with paid training!PERMANENT after 4 month temp period!FULL BENEFITS upon permanent hire!Full Time and Part Time Shifts Available! For part-time shifts, 20hr/week minimum with Monday and Tuesday as required days of work.Non-Bilingual Shifts Are Also Available!Join a team dedicated to helping individuals make the correct health care decisions as a Call Center Representative! You will work in an open and well-lit call center environment taking calls from a queue in order to gather demographic information and assist individuals searching for a physician.Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meet all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: Various Shifts AvailableSkills:- Can type at least 30 wpm: testing requiredEducation:High SchoolExperience:0-1 yearsQualifications:- Fluent in Spanish and English- required- Ability to work in a fast-paced, customer-focused setting- Excellent attendance and punctuality Apply via the apply button in the top right hand corner today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Madison, Wisconsin
      • Temporary
      • $19.00 - $20.00 per hour
      • Various Shifts Available
      Spherion is currently recruiting for several temp-to-hire medical receptionists who have Epic technology experience for our westside healthcare company, Associated Physicians. AP's mission is to provide safe, caring, and unbiased medical treatment in an environment that is inclusive of everyone. There are several opportunities that we are hiring for. The tasks may vary from working with the Physcial Therapy team to the Registration team or even directly with Patient Services.The Patient Services Representative, under the general supervision of the Reception Supervisor, promptly answers incoming clinic calls; takes messages; schedules appointments for pediatrics, internal medicine, and OB/GYN; and directs calls to the appropriate staff person or department. The Patient Services Representative is also responsible for patient registration, check in, and payment collection.Responsibilities:Immediately acknowledges and greets patients and others in a positive and helpful manner.Answers telephone in a pleasant and professional manner, identifying department and name.Schedules appointments and notifies patient of need to bring necessary identification, and insurance, financial and/or legal documents.Schedules, reschedules, cancels and coordinates patient appointments per provider protocol, ensuring that patient is aware of all necessary post-appointment care and future appointments.Completes any pre- visit questionnaires and screening with the patient.Builds and maintains provider schedules. Accurately schedules, reschedules, cancels, and coordinates patient appointments per protocol.Verifies demographic and insurance information. Schedules patients for follow-up appointments and procedures.Contacts patients 1-2 days prior to appointment to confirm appointment.Checks patients in and verifies patient demographic, insurance and primary careprovider (PCP) information and accurately updates information.Privacy Notice and other forms such as Care Everywhere, MyChart enrollment and other items as needed.Copies necessary patient documents. Explains financial and clinic policies.Enters necessary patient memos in Epic or refers patient to registration staff for further assistance. Notifies provider/nursing staff of patient???s arrival via computer.Monitors waiting room, notifying appropriate staff of concerns.Reviews patient notes and follows through on requests from business office (e.g. checking for payment before scheduling, directing patient to registration for copy of insurance card, etc.).Identifies accounts to be combined or separated and provides account information to appropriate business office staff.Refers patient concerns to Reception or Business Office Supervisor, or Director of Business Operations.Reviews patient???s account and provides necessary assistance. Accepts payments in person and provides receipt.Collects copays and patient balances. Accurately balances cash drawer at beginning and end of shift.Releases copies of prepared medical records to patients or other authorized individuals.Provides documents and forms, written prescriptions and drug samples to patients as directed.Communicates regularly with providers and nurses to ensure practices run smoothly and efficiently.Maintains adequate level of office supplies and forms, ordering office supplies as necessary.Working hours: Various Shifts AvailableSkills:PC/typing and telephone experience; pleasant, outgoing personalityAbility to perform multiple tasks in a fast-paced environmentAbility to maintain patient confidentialityExcellent organization, planning, and prioritization skillsClear and effective written and verbal communication skillsAbility to establish and maintain effective working relationships with physicians, staff, patients, other healthcare facilities, service providers, and general public- Knowledge of clinic policies and procedures related to infection control, environmental safety, and patient confidentiality.Knowledge or experience with health or dental plans, third party payers, CPT and ICD coding, and medical terminology; and cash handling experience preferred.Education:High SchoolExperience:1-4 yearsQualifications:High school diploma or equivalentPrior reception, registration or insurance experiencePC/typing and telephone experiencepleasant, outgoing personalityability to perform multiple tasks in a fast-paced environmentability to maintain patient confidentialityexcellent organization, planning, and prioritization skillsclear and effective written and verbal communication skillsability to establish and maintain effective working relationships with physicians, staff, patients, other healthcare facilities, service providers, and general publicand knowledge of clinic policies and procedures related to infection control, environmental safety, and patient confidentiality Previous experience in medical, dental or insurance settingKnowledge or experience with health or dental plans, third party payers, CPT and ICD coding, and medical terminologyCash handling experiencePrior Epic experience is highly preferredSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is currently recruiting for several temp-to-hire medical receptionists who have Epic technology experience for our westside healthcare company, Associated Physicians. AP's mission is to provide safe, caring, and unbiased medical treatment in an environment that is inclusive of everyone. There are several opportunities that we are hiring for. The tasks may vary from working with the Physcial Therapy team to the Registration team or even directly with Patient Services.The Patient Services Representative, under the general supervision of the Reception Supervisor, promptly answers incoming clinic calls; takes messages; schedules appointments for pediatrics, internal medicine, and OB/GYN; and directs calls to the appropriate staff person or department. The Patient Services Representative is also responsible for patient registration, check in, and payment collection.Responsibilities:Immediately acknowledges and greets patients and others in a positive and helpful manner.Answers telephone in a pleasant and professional manner, identifying department and name.Schedules appointments and notifies patient of need to bring necessary identification, and insurance, financial and/or legal documents.Schedules, reschedules, cancels and coordinates patient appointments per provider protocol, ensuring that patient is aware of all necessary post-appointment care and future appointments.Completes any pre- visit questionnaires and screening with the patient.Builds and maintains provider schedules. Accurately schedules, reschedules, cancels, and coordinates patient appointments per protocol.Verifies demographic and insurance information. Schedules patients for follow-up appointments and procedures.Contacts patients 1-2 days prior to appointment to confirm appointment.Checks patients in and verifies patient demographic, insurance and primary careprovider (PCP) information and accurately updates information.Privacy Notice and other forms such as Care Everywhere, MyChart enrollment and other items as needed.Copies necessary patient documents. Explains financial and clinic policies.Enters necessary patient memos in Epic or refers patient to registration staff for further assistance. Notifies provider/nursing staff of patient???s arrival via computer.Monitors waiting room, notifying appropriate staff of concerns.Reviews patient notes and follows through on requests from business office (e.g. checking for payment before scheduling, directing patient to registration for copy of insurance card, etc.).Identifies accounts to be combined or separated and provides account information to appropriate business office staff.Refers patient concerns to Reception or Business Office Supervisor, or Director of Business Operations.Reviews patient???s account and provides necessary assistance. Accepts payments in person and provides receipt.Collects copays and patient balances. Accurately balances cash drawer at beginning and end of shift.Releases copies of prepared medical records to patients or other authorized individuals.Provides documents and forms, written prescriptions and drug samples to patients as directed.Communicates regularly with providers and nurses to ensure practices run smoothly and efficiently.Maintains adequate level of office supplies and forms, ordering office supplies as necessary.Working hours: Various Shifts AvailableSkills:PC/typing and telephone experience; pleasant, outgoing personalityAbility to perform multiple tasks in a fast-paced environmentAbility to maintain patient confidentialityExcellent organization, planning, and prioritization skillsClear and effective written and verbal communication skillsAbility to establish and maintain effective working relationships with physicians, staff, patients, other healthcare facilities, service providers, and general public- Knowledge of clinic policies and procedures related to infection control, environmental safety, and patient confidentiality.Knowledge or experience with health or dental plans, third party payers, CPT and ICD coding, and medical terminology; and cash handling experience preferred.Education:High SchoolExperience:1-4 yearsQualifications:High school diploma or equivalentPrior reception, registration or insurance experiencePC/typing and telephone experiencepleasant, outgoing personalityability to perform multiple tasks in a fast-paced environmentability to maintain patient confidentialityexcellent organization, planning, and prioritization skillsclear and effective written and verbal communication skillsability to establish and maintain effective working relationships with physicians, staff, patients, other healthcare facilities, service providers, and general publicand knowledge of clinic policies and procedures related to infection control, environmental safety, and patient confidentiality Previous experience in medical, dental or insurance settingKnowledge or experience with health or dental plans, third party payers, CPT and ICD coding, and medical terminologyCash handling experiencePrior Epic experience is highly preferredSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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