Job Description:-Candidate will be overseeing the Staff, manage them, and have good follow-up skill-needs to have at least 3 years of experience, someone responsible. -Training offsite at the 2 stores (Middletown & Paramus) in order to get him/her familiar with the c/S process, about 1 week at each store. -They will be using multiple screens, -Maintain the Inventory Management process--Prior experience with CRM software preferred -Need to be computer savvy, we use MS Word & Excel and needs to have good Excel skills and be familiar with Ecommerce/Big Commerce. -Ideal Candidate will be someone who can just dive in and start working. -The position will be in the Patterson, NJ officeResponsibilities:Job Description:-Candidate will be overseeing the Staff, manage them, and have good follow-up skill-needs to have at least 3 years of experience, someone responsible. -Training offsite at the 2 stores (Middletown & Paramus) in order to get him/her familiar with the c/S process, about 1 week at each store. -They will be using multiple screens, -Maintain the Inventory Management process--Prior experience with CRM software preferred -Need to be computer savvy, we use MS Word & Excel and needs to have good Excel skills and be familiar with Ecommerce/Big Commerce. -Ideal Candidate will be someone who can just dive in and start working. -The position will be in the Patterson, NJ officeWorking hours: 9:00 AM - 6:00 PMSkills:-Microsoft Office-CRMEducation:High SchoolExperience:1-4 yearsQualifications:3 years of experience Please apply or email danielsims@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Job Description:-Candidate will be overseeing the Staff, manage them, and have good follow-up skill-needs to have at least 3 years of experience, someone responsible. -Training offsite at the 2 stores (Middletown & Paramus) in order to get him/her familiar with the c/S process, about 1 week at each store. -They will be using multiple screens, -Maintain the Inventory Management process--Prior experience with CRM software preferred -Need to be computer savvy, we use MS Word & Excel and needs to have good Excel skills and be familiar with Ecommerce/Big Commerce. -Ideal Candidate will be someone who can just dive in and start working. -The position will be in the Patterson, NJ officeResponsibilities:Job Description:-Candidate will be overseeing the Staff, manage them, and have good follow-up skill-needs to have at least 3 years of experience, someone responsible. -Training offsite at the 2 stores (Middletown & Paramus) in order to get him/her familiar with the c/S process, about 1 week at each store. -They will be using multiple screens, -Maintain the Inventory Management process--Prior experience with CRM software preferred -Need to be computer savvy, we use MS Word & Excel and needs to have good Excel skills and be familiar with Ecommerce/Big Commerce. -Ideal Candidate will be someone who can just dive in and start working. -The position will be in the Patterson, NJ officeWorking hours: 9:00 AM - 6:00 PMSkills:-Microsoft Office-CRMEducation:High SchoolExperience:1-4 yearsQualifications:3 years of experience Please apply or email danielsims@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
WE'RE LOOKING FOR A TOP PERFORMING ADMINSTRATIVE ASSITANT TO JOIN OUR GROWING TEAMIn this highly visible role on the front lines, you'll be the first point of contact for customers and trade partners, directly responsible for creating the ultimate first impression for the company.Our customers and sales team will count on you for expert support and outstanding service, while helping customers select the perfect appliances for their homes. This role is ideal for candidates looking to advance their careers in sales, ecommerce and retail operations in a fast-growing organization.If you're driven by the idea of -- Taking on difficult challenges and finding creative solutions.- Being the go-to resource for product information, customer data, order status, and all the little details that keep the team in sync and on track.- Owning and taking full responsibility of complex projects from start to finish.- Working at an exciting retail and ecommerce company where only YOU are the limiting factor in what you can achieve,We can't wait to see your resume!Responsibilities:Key Responsibilities???Daily monitoring of phone and email and providing timely and thorough follow through.???Data entry, records management, and maintenance of shared drives.???Processing complex transactions including orders, estimates, returns, commissions, rebates, warranty and event registrations.Working hours: Various Shifts AvailableSkills:Requirements--Adaptable, versatile, quick learner--Strong communication skills (verbal and written), clear, direct and succinct--A great project manager, skilled at organizing, prioritizing and planning--Resourceful problem-solver, able to improvise and think on your feet--Exemplary time management skills and ability to work within a continually evolving environment--Excellent computer skills, adept in CRM systems, Microsoft Office, Google Suite and other productivity apps--Coachable, eager to develop new skills and grow professionally--Bachelor's degree preferredEducation:High SchoolExperience:1-4 yearsQualifications:Requirements???Adaptable, versatile, quick learner???Strong communication skills (verbal and written), clear, direct and succinct???A great project manager, skilled at organizing, prioritizing and planning???Resourceful problem-solver, able to improvise and think on your feet???Exemplary time management skills and ability to work within a continually evolving environment???Excellent computer skills, adept in CRM systems, Microsoft Office, Google Suite and other productivity apps???Coachable, eager to develop new skills and grow professionally???Bachelor???s degree preferred Please apply here or forward resume to danielsims@spherion.com.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
WE'RE LOOKING FOR A TOP PERFORMING ADMINSTRATIVE ASSITANT TO JOIN OUR GROWING TEAMIn this highly visible role on the front lines, you'll be the first point of contact for customers and trade partners, directly responsible for creating the ultimate first impression for the company.Our customers and sales team will count on you for expert support and outstanding service, while helping customers select the perfect appliances for their homes. This role is ideal for candidates looking to advance their careers in sales, ecommerce and retail operations in a fast-growing organization.If you're driven by the idea of -- Taking on difficult challenges and finding creative solutions.- Being the go-to resource for product information, customer data, order status, and all the little details that keep the team in sync and on track.- Owning and taking full responsibility of complex projects from start to finish.- Working at an exciting retail and ecommerce company where only YOU are the limiting factor in what you can achieve,We can't wait to see your resume!Responsibilities:Key Responsibilities???Daily monitoring of phone and email and providing timely and thorough follow through.???Data entry, records management, and maintenance of shared drives.???Processing complex transactions including orders, estimates, returns, commissions, rebates, warranty and event registrations.Working hours: Various Shifts AvailableSkills:Requirements--Adaptable, versatile, quick learner--Strong communication skills (verbal and written), clear, direct and succinct--A great project manager, skilled at organizing, prioritizing and planning--Resourceful problem-solver, able to improvise and think on your feet--Exemplary time management skills and ability to work within a continually evolving environment--Excellent computer skills, adept in CRM systems, Microsoft Office, Google Suite and other productivity apps--Coachable, eager to develop new skills and grow professionally--Bachelor's degree preferredEducation:High SchoolExperience:1-4 yearsQualifications:Requirements???Adaptable, versatile, quick learner???Strong communication skills (verbal and written), clear, direct and succinct???A great project manager, skilled at organizing, prioritizing and planning???Resourceful problem-solver, able to improvise and think on your feet???Exemplary time management skills and ability to work within a continually evolving environment???Excellent computer skills, adept in CRM systems, Microsoft Office, Google Suite and other productivity apps???Coachable, eager to develop new skills and grow professionally???Bachelor???s degree preferred Please apply here or forward resume to danielsims@spherion.com.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is seeking an outgoing, driven and results-oriented Talent Acquisition Specialist to attract, recruit, retain talent and provide excellent customer service in its general staffing division. We provide a lucrative bonus compensation plan, on the job training and professional development.The Talent Acquisition Specialist is accountable for achieving through the following activities: recruiting, interviewing, matching candidates to job openings, and exceptional client service. Recruiting for candidates and clients includes significant involvement in community organizations and events and maintaining an effective referral program. The Recruiter conducts assessment interviews including behavioral interviews, technical skill testing and orientation. Recruiter is accountable for ongoing professional development including market knowledge about issues that impact staffing, technology advancements and self-development of sales and recruiting skills. Client activities include client research and development. Daily postings and interactions with candidates on several social media sites.Responsibilities:Attract, recruit, screen, interview, assess and place candidates in light-industrial, administrative, and skill trades sectors.Perform reference-checking procedures on all candidates to confirm past performance, recruit new candidates and prospect for new clients.Establish focused recruiting plans.Maintain and document candidate communication.Perform best candidate marketing activities.Assess client company position requirements, write complete job orders and appropriately match candidates to meet client needs and expectations.-Execute client visits insuring customer satisfaction.Input and update information in proprietary HRIS system.Follow-up on all existing business to insure retention, quality control and development of new business.Proactively seek new avenues to penetrate clients and attract candidates.Maintain job postings on Internet and social media.Active participation in professional and civic organizations designed to build recruiting database.Establish and maintain relationships with a variety of recruiting sources.Use innovative technologies and techniques to attract and identify candidates required for job orders.Working hours: 8:00 AM - 5:00 PMSkills:Self-starter able to work independently with little supervisionSound independent judgmentExcellent customer service and communication skills, both written and verbalAbility to work with candidates, recruiters, hiring managers, and other client personnel, face-to-face and remotelyAbility to adhere consistently to pre-established client requirements and customer service guidelines in performance of job responsibilitiesOrganization skills, attention to detail, high degree of accuracyProficient knowledge of client hiring practices and policiesKnowledge of commonly used recruiting concepts, practices and procedures for sourcing and screening in a recruiting and internal staffing environmentSignificant internet recruiting skills and experienceEffective consulting skills that promote a client focus and sense of urgencyCustomer savvy and relationship/rapport building skillsExceptional team playerEducation:AssociateExperience:1-4 yearsQualifications:Able to work in a very fast-paced environment Proficient with MS Office Suites, Google Suites and CRM DatabaseHighly skilled at usage on Facebook, Instagram, Twitter and LinkedInAble to type 60+ WPMSense of humor a must Apply today at www.spherion.com!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right
Spherion Staffing is seeking an outgoing, driven and results-oriented Talent Acquisition Specialist to attract, recruit, retain talent and provide excellent customer service in its general staffing division. We provide a lucrative bonus compensation plan, on the job training and professional development.The Talent Acquisition Specialist is accountable for achieving through the following activities: recruiting, interviewing, matching candidates to job openings, and exceptional client service. Recruiting for candidates and clients includes significant involvement in community organizations and events and maintaining an effective referral program. The Recruiter conducts assessment interviews including behavioral interviews, technical skill testing and orientation. Recruiter is accountable for ongoing professional development including market knowledge about issues that impact staffing, technology advancements and self-development of sales and recruiting skills. Client activities include client research and development. Daily postings and interactions with candidates on several social media sites.Responsibilities:Attract, recruit, screen, interview, assess and place candidates in light-industrial, administrative, and skill trades sectors.Perform reference-checking procedures on all candidates to confirm past performance, recruit new candidates and prospect for new clients.Establish focused recruiting plans.Maintain and document candidate communication.Perform best candidate marketing activities.Assess client company position requirements, write complete job orders and appropriately match candidates to meet client needs and expectations.-Execute client visits insuring customer satisfaction.Input and update information in proprietary HRIS system.Follow-up on all existing business to insure retention, quality control and development of new business.Proactively seek new avenues to penetrate clients and attract candidates.Maintain job postings on Internet and social media.Active participation in professional and civic organizations designed to build recruiting database.Establish and maintain relationships with a variety of recruiting sources.Use innovative technologies and techniques to attract and identify candidates required for job orders.Working hours: 8:00 AM - 5:00 PMSkills:Self-starter able to work independently with little supervisionSound independent judgmentExcellent customer service and communication skills, both written and verbalAbility to work with candidates, recruiters, hiring managers, and other client personnel, face-to-face and remotelyAbility to adhere consistently to pre-established client requirements and customer service guidelines in performance of job responsibilitiesOrganization skills, attention to detail, high degree of accuracyProficient knowledge of client hiring practices and policiesKnowledge of commonly used recruiting concepts, practices and procedures for sourcing and screening in a recruiting and internal staffing environmentSignificant internet recruiting skills and experienceEffective consulting skills that promote a client focus and sense of urgencyCustomer savvy and relationship/rapport building skillsExceptional team playerEducation:AssociateExperience:1-4 yearsQualifications:Able to work in a very fast-paced environment Proficient with MS Office Suites, Google Suites and CRM DatabaseHighly skilled at usage on Facebook, Instagram, Twitter and LinkedInAble to type 60+ WPMSense of humor a must Apply today at www.spherion.com!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right
Spherion Staffing is searching for a well-qualified Industrial Sales Manager to oversee the sales function of assigned business units, while providing work in client relationship management, business and revenue generation and analytics. Interested candidates should have a Bachelor's degree and 7-10 years of heavy industrial sales or construction sales (required), with a minimum of 3-5 years of supervisory experience.Salary: $90k-110k base plus annual bonus incentive based on exceeding established goalsResponsibilities:- Provide leadership, direction and oversight of a sales team (manages team of 4 sales reps and 1 inside sales coordinator)- Demonstrate a commitment to communicating, improving and adhering to safety policies in all work areas- Responsible for client interface and presentations as well as management of all current and new projects- Responsible for client retention and identification of new revenue streams- Account development of existing client relationships and ensure a smooth creation, execution, assessment and ongoing enhancement of client's needs.- Maintain market information related to competition, future opportunities and market trends in business units.- Create clear business strategy for key accounts (e.g. increase share, account penetration, protect existing base)- Promote the use of Company products in the sales territory- Provide operational guidance and issue resolution for client business- Track and manage of major sales opportunities as they progress through the selling processEstablish annual budgets for marketing and sales expenses and enforce budgetary controls- Represent company in industry organizations including participating actively in trade associations- Interact with credit and billing to ensure accurate invoicing and appropriate accounts receivable- Provide assistance to Credit Manager and work with internal team to ensure collection targets are met- Work to protect company's receivables on all contracts to limit bad debt exposure- Other duties as assignedResponsibilities:See aboveWorking hours: Various Shifts AvailableSkills:Requirements:-Bachelor's degree is required-Minimum of 7-10 years of heavy industrial sales or construction sales is required, with a minimum of 3-5 years of supervisory experience-Persuasion, communication and negotiating skills are essential-Valid Driver's license and clean driving record is required-Must be proficient with Microsoft Office programs, CRM experience such as Salesforce is required-SAP experience is preferredEducation:BachelorsExperience:7-10 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply If you have any questions please contact Karen Witzel at 701-298-8300Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is searching for a well-qualified Industrial Sales Manager to oversee the sales function of assigned business units, while providing work in client relationship management, business and revenue generation and analytics. Interested candidates should have a Bachelor's degree and 7-10 years of heavy industrial sales or construction sales (required), with a minimum of 3-5 years of supervisory experience.Salary: $90k-110k base plus annual bonus incentive based on exceeding established goalsResponsibilities:- Provide leadership, direction and oversight of a sales team (manages team of 4 sales reps and 1 inside sales coordinator)- Demonstrate a commitment to communicating, improving and adhering to safety policies in all work areas- Responsible for client interface and presentations as well as management of all current and new projects- Responsible for client retention and identification of new revenue streams- Account development of existing client relationships and ensure a smooth creation, execution, assessment and ongoing enhancement of client's needs.- Maintain market information related to competition, future opportunities and market trends in business units.- Create clear business strategy for key accounts (e.g. increase share, account penetration, protect existing base)- Promote the use of Company products in the sales territory- Provide operational guidance and issue resolution for client business- Track and manage of major sales opportunities as they progress through the selling processEstablish annual budgets for marketing and sales expenses and enforce budgetary controls- Represent company in industry organizations including participating actively in trade associations- Interact with credit and billing to ensure accurate invoicing and appropriate accounts receivable- Provide assistance to Credit Manager and work with internal team to ensure collection targets are met- Work to protect company's receivables on all contracts to limit bad debt exposure- Other duties as assignedResponsibilities:See aboveWorking hours: Various Shifts AvailableSkills:Requirements:-Bachelor's degree is required-Minimum of 7-10 years of heavy industrial sales or construction sales is required, with a minimum of 3-5 years of supervisory experience-Persuasion, communication and negotiating skills are essential-Valid Driver's license and clean driving record is required-Must be proficient with Microsoft Office programs, CRM experience such as Salesforce is required-SAP experience is preferredEducation:BachelorsExperience:7-10 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply If you have any questions please contact Karen Witzel at 701-298-8300Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
As the Customer Service Representative, and First Point of Contact, your primary responsibility is to provide exceptional customer service in every interaction while assisting customers/potential customers with any issues, complaints, or inquiries. You will also be responsible for maintaining the customer database and overseeing invoicing and shipping proceduresResponsibilities:-Field all incoming calls promptly, identify customer questions, complaints, concerns, and overall needs, to assist or redirect customers to the right person/dept/team. -Processes quotes, changes existing orders, or creates new orders based on the Account Manager???s specifications and customer needs.-Responsible for updating and maintaining the CRM, QuoteWerks, Sales System, and a current log of tax-exempt customer certificates.-Facilitates as the Liaison with cross-functional teams (e.g., Sales, Marketing, Production, and Service Departments) to ensure customer satisfaction from the initial point of sale to receipt of the end product.-Creates and mails out customer statements, past due notices, and initiates collections calls per established and contractual terms.Working hours: 8:00 AM - 5:00 PMSkills:-Excellent verbal and written communication skills-Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) -Build sustainable relationships and trust with customer accounts through open and interactive communication and follow-through-The ability to evaluate, troubleshoot, and follow-up on customer issues with an aptitude for conflict resolution, problem-solving, and negotiation-Must be customer service oriented (empathetic, responsive, patient, and conscientious)-Ability to work independently and thrive in a fast-paced environment where change and ambiguity are prevalent.Education:High SchoolExperience:1-4 yearsQualifications:-3-5 years of prior customer service experience, preferably in a manufacturing or production environment.-High School diploma or GED (some college preferred) Please apply directly online or email your resume directly to the recruiter at ashleytuccio@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
As the Customer Service Representative, and First Point of Contact, your primary responsibility is to provide exceptional customer service in every interaction while assisting customers/potential customers with any issues, complaints, or inquiries. You will also be responsible for maintaining the customer database and overseeing invoicing and shipping proceduresResponsibilities:-Field all incoming calls promptly, identify customer questions, complaints, concerns, and overall needs, to assist or redirect customers to the right person/dept/team. -Processes quotes, changes existing orders, or creates new orders based on the Account Manager???s specifications and customer needs.-Responsible for updating and maintaining the CRM, QuoteWerks, Sales System, and a current log of tax-exempt customer certificates.-Facilitates as the Liaison with cross-functional teams (e.g., Sales, Marketing, Production, and Service Departments) to ensure customer satisfaction from the initial point of sale to receipt of the end product.-Creates and mails out customer statements, past due notices, and initiates collections calls per established and contractual terms.Working hours: 8:00 AM - 5:00 PMSkills:-Excellent verbal and written communication skills-Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) -Build sustainable relationships and trust with customer accounts through open and interactive communication and follow-through-The ability to evaluate, troubleshoot, and follow-up on customer issues with an aptitude for conflict resolution, problem-solving, and negotiation-Must be customer service oriented (empathetic, responsive, patient, and conscientious)-Ability to work independently and thrive in a fast-paced environment where change and ambiguity are prevalent.Education:High SchoolExperience:1-4 yearsQualifications:-3-5 years of prior customer service experience, preferably in a manufacturing or production environment.-High School diploma or GED (some college preferred) Please apply directly online or email your resume directly to the recruiter at ashleytuccio@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities???Daily monitoring of inbound and outbound customer communications and support needs via phone and email.???Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken.???Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals.???Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues.???Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions.???Thorough and accurate reporting in CRM (NetSuite) and other databases.???Work closely with the sales department to ensure seamless processing of customer orders.???Attend educational seminars / trainings to improve product knowledge, skillset and performance level.???Meet personal and team productivity targets / scorecards.???Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed--Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it--You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.--You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.--You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:???High school or equivalent (Preferred)???Customer Service: 3 years (Preferred) Please apply here or forward resume to danielsims@spherion.com.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities???Daily monitoring of inbound and outbound customer communications and support needs via phone and email.???Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken.???Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals.???Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues.???Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions.???Thorough and accurate reporting in CRM (NetSuite) and other databases.???Work closely with the sales department to ensure seamless processing of customer orders.???Attend educational seminars / trainings to improve product knowledge, skillset and performance level.???Meet personal and team productivity targets / scorecards.???Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed--Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it--You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.--You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.--You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:???High school or equivalent (Preferred)???Customer Service: 3 years (Preferred) Please apply here or forward resume to danielsims@spherion.com.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.