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      • Birmingham, Alabama
      • Temporary
      • $17.00 - $18.00 per hour
      • 11:00 PM - 7:00 AM
      The ROI Specialist works Monday - Friday from 11:00PM - 7:00 AM. This position requires training for 3 - 4 weeks on the day shift which is 8:00 AM - 4:30 PM. As part of the Release of Information Team, interprets and responds to requests for protected health information. Ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties. Fulfills release of information requests in an accurate and professional manner within timeframes established in contracted Service Level Agreements with the customer. Adheres to Customer policy, as well as, state and federal regulatory guidelines surrounding the release of protected health information.Responsibilities:Reproduces protected health information using a variety of technologies, including photocopiers, scanners and facsimiles. Performs data entry functions, utilizing tracking application, to log, monitor, and complete requests for information. Provides routine service to customers regarding release of information requests, and the retrieval and delivery of protected health information and materials on-site at customer facilities and at designated centers Periodically, attends meetings and/or training to keep abreast of industry and regulatory changes effecting release of information functions.Working hours: 11:00 PM - 7:00 AMSkills:Customer ServiceMedical Records (ROI)Data EntryEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or GED required, Associate?s Degree preferred. R.H.I.T. desired. A minimum of 1-3 years of customer service experience, records management or healthcare experience required.Demonstrated ability to maintain a high level of confidentiality regarding patient information. Knowledge of HIPAA preferred. Apply online or email updated resume to birminghamoffice@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The ROI Specialist works Monday - Friday from 11:00PM - 7:00 AM. This position requires training for 3 - 4 weeks on the day shift which is 8:00 AM - 4:30 PM. As part of the Release of Information Team, interprets and responds to requests for protected health information. Ensures the privacy of the patient by safeguarding and protecting protected health information in the performance of duties. Fulfills release of information requests in an accurate and professional manner within timeframes established in contracted Service Level Agreements with the customer. Adheres to Customer policy, as well as, state and federal regulatory guidelines surrounding the release of protected health information.Responsibilities:Reproduces protected health information using a variety of technologies, including photocopiers, scanners and facsimiles. Performs data entry functions, utilizing tracking application, to log, monitor, and complete requests for information. Provides routine service to customers regarding release of information requests, and the retrieval and delivery of protected health information and materials on-site at customer facilities and at designated centers Periodically, attends meetings and/or training to keep abreast of industry and regulatory changes effecting release of information functions.Working hours: 11:00 PM - 7:00 AMSkills:Customer ServiceMedical Records (ROI)Data EntryEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or GED required, Associate?s Degree preferred. R.H.I.T. desired. A minimum of 1-3 years of customer service experience, records management or healthcare experience required.Demonstrated ability to maintain a high level of confidentiality regarding patient information. Knowledge of HIPAA preferred. Apply online or email updated resume to birminghamoffice@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Birmingham, Alabama
      • Temporary
      • $14.00 - $16.00 per hour
      • 8:00 AM - 4:30 PM
      This position deals with very high call volume from patients, customers and clients.Must be able to handle the high volume, stressful call center situations with integrity, respect, and professionalism.Need to be able to follow a scriptResponsibilities:Reproduces protected health information using a variety of technologies, including photocopiers, scanners and facsimiles. Performs data entry functions, utilizing tracking application, to log, monitor, and complete requests for information. Provides routine service to customers regarding release of information requests, and the retrieval and delivery of protected health information and materials on-site at customer facilities and at designated Centers. Periodically, attends meetings and/or training to keep abreast of industry and regulatory changes effecting release of information functions.Working hours: 8:00 AM - 4:30 PMSkills:Customer ServiceMedical Records (ROI)Data EntryEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or GED required, Associate?s Degree preferred. R.H.I.T. desired. A minimum of 1-3 years of customer service experience, records management or healthcare experience required.Demonstrated ability to maintain a high level of confidentiality regarding patient information. Knowledge of HIPAA preferred. Apply online or email updated resume to birminghamoffice@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      This position deals with very high call volume from patients, customers and clients.Must be able to handle the high volume, stressful call center situations with integrity, respect, and professionalism.Need to be able to follow a scriptResponsibilities:Reproduces protected health information using a variety of technologies, including photocopiers, scanners and facsimiles. Performs data entry functions, utilizing tracking application, to log, monitor, and complete requests for information. Provides routine service to customers regarding release of information requests, and the retrieval and delivery of protected health information and materials on-site at customer facilities and at designated Centers. Periodically, attends meetings and/or training to keep abreast of industry and regulatory changes effecting release of information functions.Working hours: 8:00 AM - 4:30 PMSkills:Customer ServiceMedical Records (ROI)Data EntryEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or GED required, Associate?s Degree preferred. R.H.I.T. desired. A minimum of 1-3 years of customer service experience, records management or healthcare experience required.Demonstrated ability to maintain a high level of confidentiality regarding patient information. Knowledge of HIPAA preferred. Apply online or email updated resume to birminghamoffice@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Frederick, Maryland
      • Temp to Perm
      • $15.00 per hour
      • 4:30 PM - 11:00 PM
      Busy local medical facility looking for 2nd shift customer service representatives! Utilize your great customer skills for an important and local medical team!Responsibilities:Customer service over the phoneUpdate on testing, results, and other customer information Document calls in computer system and maintain recordsWorking hours: 4:30 PM - 11:00 PMSkills:Excellent customer service Comfortable on high volume phones Accurate data entry and record keepingEducation:High SchoolExperience:0-1 yearsQualifications:Computer knowledge and experience Able to work 2nd shift schedule with minimal attendance issues Excellent customer service and client relations Give Spherion a call today at 301-694-7700 or apply here!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Busy local medical facility looking for 2nd shift customer service representatives! Utilize your great customer skills for an important and local medical team!Responsibilities:Customer service over the phoneUpdate on testing, results, and other customer information Document calls in computer system and maintain recordsWorking hours: 4:30 PM - 11:00 PMSkills:Excellent customer service Comfortable on high volume phones Accurate data entry and record keepingEducation:High SchoolExperience:0-1 yearsQualifications:Computer knowledge and experience Able to work 2nd shift schedule with minimal attendance issues Excellent customer service and client relations Give Spherion a call today at 301-694-7700 or apply here!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Frederick, Maryland
      • Temp to Perm
      • $15.00 per hour
      • 4:30 PM - 11:00 PM
      Busy local medical facility looking for 2nd shift customer service representatives! Utilize your great customer skills for an important and local medical team!Responsibilities:Customer service over the phoneUpdate on testing, results, and other customer information Document calls in computer system and maintain recordsWorking hours: 4:30 PM - 11:00 PMSkills:Excellent customer service Comfortable on high volume phones Accurate data entry and record keepingEducation:No Degree RequiredExperience:0-1 yearsQualifications:Computer knowledge and experience Able to work 2nd shift schedule with minimal attendance issues Excellent customer service and client relations Give Spherion a call today at 301-694-7700 or apply here!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Busy local medical facility looking for 2nd shift customer service representatives! Utilize your great customer skills for an important and local medical team!Responsibilities:Customer service over the phoneUpdate on testing, results, and other customer information Document calls in computer system and maintain recordsWorking hours: 4:30 PM - 11:00 PMSkills:Excellent customer service Comfortable on high volume phones Accurate data entry and record keepingEducation:No Degree RequiredExperience:0-1 yearsQualifications:Computer knowledge and experience Able to work 2nd shift schedule with minimal attendance issues Excellent customer service and client relations Give Spherion a call today at 301-694-7700 or apply here!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Temple, Texas
      • Temporary
      • $20.00 - $23.00 per hour
      • 8:00 AM - 5:00 PM
      COVID VACCINE REQUIREDDay To Day: Data Clean up ? The CWR will be working through a lot of excel data and cleaning up different BSWH systems. The contractors will coordinate with the network team and update one BSWH system to get it in sync with their other platforms. They will be working on a backlog of tickets for clean up. The contractor will be dealing with provider data experience and data entry of demographics and will need to possess the ability to transfer data to correct systems. They will also be providing health updates to providers. Someone with healthcare experience would be beneficial for terminology.Remote/Onsite: Remote: 1 week onsite training at the beginning of contract and then will go fully remote.Contract Length: 90 days approval with possibility of extension and conversionResponsibilities:JOB DUTIES AND RESPONSIBILITES SUMMARY* The Provider Services Specialist is responsible for the full range of provider relations and service interactions within SWHP, including working on end-to-end provider claim and call quality, ease of use of provider portal and future service enhancements. * This position may be asked to manage all administrative aspects of provider issue resolution. * The Provider Services Specialist responds to physician, hospital and ancillary provider inquiries and requests for services associated with the resolution of provider complaints, claim processing, appeals issues, and various operational concerns. * Interprets SWHP policies and facilitates the research required to resolve provider issues. * The Provider Services Specialist will assist the data analyst in the review of provider directories in order to maintain data integrity. * Also updates provider information in Cactus and assists with reporting as needed. * Receive calls and correspondence from physicians, hospitals and ancillary providers requesting information and services.* Act as primary point of contact with providers by promoting a one-stop customer service.* Indentify appropriate internal resources in order to resolve issues.* Facilitate business activities through triage and coordination of resources according to priority of need.* Monitor status of resolution through maintaining detailed documentation of issue and action to date.* Conduct proactive follow-up activities with provider and/or SWHP staff. * Adhere to departmental and organization standards (service level, issue resolution timeframes)* Assist and support Provider Services Representative on project assignments such as claims and referral issues, welcome letters and in the education of providers on SWHP policy and procedures. * Escalate critical issues and conflicts to Director of Provider Relations or Provider Services Representative. * Participate in departmental and interdepartmental meetings as appropriate and necessary.* Participate in ad hoc projects as necessary.* Maintain professional growth and development through self directed learning activities.* This position reports directly to the Director of Provider Relations.Working hours: 8:00 AM - 5:00 PMSkills:KNOWLEDGE, SKILLS, AND ABILITIES* An Associate Degree preferred or equivalent work experience in healthcare (5+ years). * Minimum of 2 years provider relations experience with a proven track record of establishing, building, and managing relationships preferred. * Must be able to work independently. * Must be highly organized and able to manage multiple providers at once. * Must be able to write and speak clearly and effectively. * Ability to work under pressure. * Knowledge of the managed care/ health care industry preferred. * Demonstrated ability to manage projects from conception through implementation.* Must also have knowledge in working with computer systems, Microsoft Word, Excel and other software applications.* Knowledge of medical terminology* Knowledge of medical care specialties* Skill in eliciting and relating information clearly and concisely* Skill in exercising diplomacy in communicating with clients, patients, and medical professionals.Education:AssociateExperience:1-4 yearsQualifications:Minimum Amount of Exp Required: 1-2+ years of provider services experience (healthcare would be very beneficial)Data entry experienceExcel experience is mandatory. Please apply online at www.spherion.com/apply and when asked, please choose office code: TX 75064 WACOSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      COVID VACCINE REQUIREDDay To Day: Data Clean up ? The CWR will be working through a lot of excel data and cleaning up different BSWH systems. The contractors will coordinate with the network team and update one BSWH system to get it in sync with their other platforms. They will be working on a backlog of tickets for clean up. The contractor will be dealing with provider data experience and data entry of demographics and will need to possess the ability to transfer data to correct systems. They will also be providing health updates to providers. Someone with healthcare experience would be beneficial for terminology.Remote/Onsite: Remote: 1 week onsite training at the beginning of contract and then will go fully remote.Contract Length: 90 days approval with possibility of extension and conversionResponsibilities:JOB DUTIES AND RESPONSIBILITES SUMMARY* The Provider Services Specialist is responsible for the full range of provider relations and service interactions within SWHP, including working on end-to-end provider claim and call quality, ease of use of provider portal and future service enhancements. * This position may be asked to manage all administrative aspects of provider issue resolution. * The Provider Services Specialist responds to physician, hospital and ancillary provider inquiries and requests for services associated with the resolution of provider complaints, claim processing, appeals issues, and various operational concerns. * Interprets SWHP policies and facilitates the research required to resolve provider issues. * The Provider Services Specialist will assist the data analyst in the review of provider directories in order to maintain data integrity. * Also updates provider information in Cactus and assists with reporting as needed. * Receive calls and correspondence from physicians, hospitals and ancillary providers requesting information and services.* Act as primary point of contact with providers by promoting a one-stop customer service.* Indentify appropriate internal resources in order to resolve issues.* Facilitate business activities through triage and coordination of resources according to priority of need.* Monitor status of resolution through maintaining detailed documentation of issue and action to date.* Conduct proactive follow-up activities with provider and/or SWHP staff. * Adhere to departmental and organization standards (service level, issue resolution timeframes)* Assist and support Provider Services Representative on project assignments such as claims and referral issues, welcome letters and in the education of providers on SWHP policy and procedures. * Escalate critical issues and conflicts to Director of Provider Relations or Provider Services Representative. * Participate in departmental and interdepartmental meetings as appropriate and necessary.* Participate in ad hoc projects as necessary.* Maintain professional growth and development through self directed learning activities.* This position reports directly to the Director of Provider Relations.Working hours: 8:00 AM - 5:00 PMSkills:KNOWLEDGE, SKILLS, AND ABILITIES* An Associate Degree preferred or equivalent work experience in healthcare (5+ years). * Minimum of 2 years provider relations experience with a proven track record of establishing, building, and managing relationships preferred. * Must be able to work independently. * Must be highly organized and able to manage multiple providers at once. * Must be able to write and speak clearly and effectively. * Ability to work under pressure. * Knowledge of the managed care/ health care industry preferred. * Demonstrated ability to manage projects from conception through implementation.* Must also have knowledge in working with computer systems, Microsoft Word, Excel and other software applications.* Knowledge of medical terminology* Knowledge of medical care specialties* Skill in eliciting and relating information clearly and concisely* Skill in exercising diplomacy in communicating with clients, patients, and medical professionals.Education:AssociateExperience:1-4 yearsQualifications:Minimum Amount of Exp Required: 1-2+ years of provider services experience (healthcare would be very beneficial)Data entry experienceExcel experience is mandatory. Please apply online at www.spherion.com/apply and when asked, please choose office code: TX 75064 WACOSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Frederick, Maryland
      • Temp to Perm
      • $15.00 per hour
      • 4:30 PM - 11:00 PM (Various Shifts Available)
      Busy local medical facility looking for 2nd shift customer service representatives! Utilize your great customer skills for an important and local medical team!Responsibilities:Customer service over the phoneUpdate on testing, results, and other customer information Document calls in computer system and maintain recordsWorking hours: 4:30 PM - 11:00 PM (Various Shifts Available)Skills:Excellent customer service Comfortable on high volume phones Accurate data entry and record keepingEducation:No Degree RequiredExperience:0-1 yearsQualifications:Computer knowledge and experience Able to work 2nd shift schedule with minimal attendance issues Excellent customer service and client relations Give Spherion a call today at 301-694-7700 or apply here!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Busy local medical facility looking for 2nd shift customer service representatives! Utilize your great customer skills for an important and local medical team!Responsibilities:Customer service over the phoneUpdate on testing, results, and other customer information Document calls in computer system and maintain recordsWorking hours: 4:30 PM - 11:00 PM (Various Shifts Available)Skills:Excellent customer service Comfortable on high volume phones Accurate data entry and record keepingEducation:No Degree RequiredExperience:0-1 yearsQualifications:Computer knowledge and experience Able to work 2nd shift schedule with minimal attendance issues Excellent customer service and client relations Give Spherion a call today at 301-694-7700 or apply here!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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