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      • Pensacola, Florida
      • Temporary
      • $16.50 per hour
      • 8:00 AM - 5:00 PM
      We are looking for an At Home Call Center Representative! The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Responsibilities:Manage large amounts of inbound and outbound calls in a timely mannerFollow communication ???scripts??? when handling different topicsIdentify customers??? needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsWorking hours: 8:00 AM - 5:00 PMSkills:Previous experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyHigh school degreeEducation:High SchoolExperience:1-4 yearsQualifications:Excellent verbal communication skills.Telephone skills.Friendly and pleasant manner.Data entry skills.Typing and word processing skills.Documentation skills.Active listening skills.Attention to detail. Apply now. Call us at 8504779915Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      We are looking for an At Home Call Center Representative! The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Responsibilities:Manage large amounts of inbound and outbound calls in a timely mannerFollow communication ???scripts??? when handling different topicsIdentify customers??? needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targetsWorking hours: 8:00 AM - 5:00 PMSkills:Previous experience in a customer support roleTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningFamiliarity with CRM systems and practicesCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyHigh school degreeEducation:High SchoolExperience:1-4 yearsQualifications:Excellent verbal communication skills.Telephone skills.Friendly and pleasant manner.Data entry skills.Typing and word processing skills.Documentation skills.Active listening skills.Attention to detail. Apply now. Call us at 8504779915Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Myers, Florida
      • Temp to Perm
      • $13.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion staffing in Partnership with Chico's FAS, is seeking high energy customer service reps for PT and FT work! Stay safe at home (this job can be done 100% from home AFTER A 3 WEEK, ONSITE TRAINING CLASS is completed in Fort Myers FL) Only local candidates in Fort Myers will be considered. These positions are temp to hire. This is a great job if you are looking for flexibility in your schedule. You must be available to work weekend shifts. You will have the opportunities to advance quickly and gain additional pay by taking on training for Omni (Chat functions). If you are computer savvy and have great customer service skills this job is for you!!!Next training class start November 1st.Responsibilities:Use customer service and sales skills to optimize the opportunity of each customer contact.Identify and handle customer phone inquiries completely and accurately.Resolve customer complaints and problems to the satisfaction of the customer.Educate the customer about the products and services.Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines.Maximize opportunities to upsell or cross-sell company products and services.Suggest Contact Center process improvements and participate in Contact Center initiatives for increased effectiveness.Conduct outbound calls for customer surveys, marketing and notification purposes.Use technology tools as directed and within established guidelines.Maintain confidentiality of all company and customer data/information.Participate in individual and team trainings and meetings to ensure knowledge is up to date.Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.Able to work at your home base campus (Winder or Fort Myers) when scheduled in advance (e.g., meetings with Supervisor, team meetings, training, etc.) or in unable to work remotely for any reason.Other miscellaneous duties assigned.Working hours: 8:00 AM - 5:00 PMSkills:Technical - Microsoft SuiteDecision QualityInterpersonal SavvyCustomer ServiceEducation:High SchoolExperience:0-1 yearsQualifications:Years of sales/customer service experienceOutstanding interpersonal and relationship building skillsExcellent verbal and written communicationExcellent detail orientation, with the ability to learn and follow policies and procedures correctlyComputer proficiency in Microsoft Office productsAbility to organize and communicate information clearly Apply on line www.spherionjobcentral.comEmail your Resume by replying to this postCall our office at 239-939-9999 for more informationSpherion_GTWB_FTMYERSSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion staffing in Partnership with Chico's FAS, is seeking high energy customer service reps for PT and FT work! Stay safe at home (this job can be done 100% from home AFTER A 3 WEEK, ONSITE TRAINING CLASS is completed in Fort Myers FL) Only local candidates in Fort Myers will be considered. These positions are temp to hire. This is a great job if you are looking for flexibility in your schedule. You must be available to work weekend shifts. You will have the opportunities to advance quickly and gain additional pay by taking on training for Omni (Chat functions). If you are computer savvy and have great customer service skills this job is for you!!!Next training class start November 1st.Responsibilities:Use customer service and sales skills to optimize the opportunity of each customer contact.Identify and handle customer phone inquiries completely and accurately.Resolve customer complaints and problems to the satisfaction of the customer.Educate the customer about the products and services.Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines.Maximize opportunities to upsell or cross-sell company products and services.Suggest Contact Center process improvements and participate in Contact Center initiatives for increased effectiveness.Conduct outbound calls for customer surveys, marketing and notification purposes.Use technology tools as directed and within established guidelines.Maintain confidentiality of all company and customer data/information.Participate in individual and team trainings and meetings to ensure knowledge is up to date.Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.Able to work at your home base campus (Winder or Fort Myers) when scheduled in advance (e.g., meetings with Supervisor, team meetings, training, etc.) or in unable to work remotely for any reason.Other miscellaneous duties assigned.Working hours: 8:00 AM - 5:00 PMSkills:Technical - Microsoft SuiteDecision QualityInterpersonal SavvyCustomer ServiceEducation:High SchoolExperience:0-1 yearsQualifications:Years of sales/customer service experienceOutstanding interpersonal and relationship building skillsExcellent verbal and written communicationExcellent detail orientation, with the ability to learn and follow policies and procedures correctlyComputer proficiency in Microsoft Office productsAbility to organize and communicate information clearly Apply on line www.spherionjobcentral.comEmail your Resume by replying to this postCall our office at 239-939-9999 for more informationSpherion_GTWB_FTMYERSSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Melbourne, Florida
      • Temp to Perm
      • $16.00 per hour
      • 8:00 AM - 5:00 PM
      The Inbound Sales/Customer Service Rep will handle inbound phone calls from customers, website leads, and emails from potential customers seeking to purchase employer drug testing, individual drug testing and any other related drug testing and drug free workplace products or services. This position plays an essential role in achieving our ambitious customer acquisition and revenue growth objectives and requires someone who is willing to learn in detail, our products, services, and processes.Pay: $16.00/hr plus commissionHours of Work:- Full Time: Monday, Wednesday, Thursday, Friday - 9am-6pm; Tuesday 8:00am - 6pmResponsibilities:-  Asking and answering questions, explaining products and services, complete and enter orders in our CRM, process credit cards payments, resolve issues and manage conversations for positive outcomes.-  Understand customer needs and requirements.-  Provide timely and accurate information to customers regarding products and services, order status, or information requests.-  Ensure premium level of client satisfaction and close sale in one phone call when possible-  Determine the proper collection facilities for testing and process protocols, as necessary.-  Accurately enter customer information to all programs i.e.: CRM, i3, Intuit, etc.- General Customer Service duties which include responding to ALL customer inquiries/requests in a timely, friendly, helpful manner.Skills:- Track record of excellent customer service in a sales environment.- Strong phone presence and experience handling large volume of inbound calls per day.- Communication proficiency - Strong listening skills.- Customer/Client Focus.- Ability to accurately and efficiently complete data entry.- Results focused.- Ability to work independently and solve problems.- Ability to multi-task, prioritize, and manage time effectively in a sales/office environment while maintaining a sharp attention to detail.- Proficiency in Windows, Microsoft Office - Word, Excel, Outlook and Gmail.- Experience working with a CRM preferred.- Ethical Conduct.- Team player - work effectively with others for positive outcomes.Qualifications:Education:-  Minimum 2 years college (Preferred) Business Administration or relevant field.Experience:-  Proven inside sales/customer service experience (minimum 2 years sales/customer service experience) Apply online, or email patrickmcnealy@spherion.com for more informationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The Inbound Sales/Customer Service Rep will handle inbound phone calls from customers, website leads, and emails from potential customers seeking to purchase employer drug testing, individual drug testing and any other related drug testing and drug free workplace products or services. This position plays an essential role in achieving our ambitious customer acquisition and revenue growth objectives and requires someone who is willing to learn in detail, our products, services, and processes.Pay: $16.00/hr plus commissionHours of Work:- Full Time: Monday, Wednesday, Thursday, Friday - 9am-6pm; Tuesday 8:00am - 6pmResponsibilities:-  Asking and answering questions, explaining products and services, complete and enter orders in our CRM, process credit cards payments, resolve issues and manage conversations for positive outcomes.-  Understand customer needs and requirements.-  Provide timely and accurate information to customers regarding products and services, order status, or information requests.-  Ensure premium level of client satisfaction and close sale in one phone call when possible-  Determine the proper collection facilities for testing and process protocols, as necessary.-  Accurately enter customer information to all programs i.e.: CRM, i3, Intuit, etc.- General Customer Service duties which include responding to ALL customer inquiries/requests in a timely, friendly, helpful manner.Skills:- Track record of excellent customer service in a sales environment.- Strong phone presence and experience handling large volume of inbound calls per day.- Communication proficiency - Strong listening skills.- Customer/Client Focus.- Ability to accurately and efficiently complete data entry.- Results focused.- Ability to work independently and solve problems.- Ability to multi-task, prioritize, and manage time effectively in a sales/office environment while maintaining a sharp attention to detail.- Proficiency in Windows, Microsoft Office - Word, Excel, Outlook and Gmail.- Experience working with a CRM preferred.- Ethical Conduct.- Team player - work effectively with others for positive outcomes.Qualifications:Education:-  Minimum 2 years college (Preferred) Business Administration or relevant field.Experience:-  Proven inside sales/customer service experience (minimum 2 years sales/customer service experience) Apply online, or email patrickmcnealy@spherion.com for more informationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Melbourne, Florida
      • Temp to Perm
      • $16.00 per hour
      • 8:00 AM - 5:00 PM
      The Inbound Sales/Customer Service Rep will handle inbound phone calls from customers, website leads, and emails from potential customers seeking to purchase employer drug testing, individual drug testing and any other related drug testing and drug free workplace products or services.This position plays an essential role in achieving our ambitious customer acquisition and revenue growth objectives and requires someone who is willing to learn in detail, our products, services, and processes.$16.00 per hour depending on experience PLUS commissionResponsibilities:- Asking and answering questions, explaining products and services, complete and enter orders in our CRM, process credit cards payments, resolve issues and manage conversations for positive outcomes.- Understand customer needs and requirements.- Provide timely and accurate information to customers regarding NDS products and services, order status, or information requests.- Ensure premium level of client satisfaction and close sale in one phone call when possible- Determine the proper collection facilities for testing and process protocols, as necessary.- Accurately enter customer information to all programs i.e.: CRM, i3, Intuit, etc.- General Customer Service duties which include responding to ALL customer inquiries/requests in a timely, friendly, helpful manner.Working hours: 8:00 AM - 5:00 PMSkills:- Track record of excellent customer service in a sales environment.- Strong phone presence and experience handling large volume of inbound calls per day.- Communication proficiency - Strong listening skills.- Customer/Client Focus.- Ability to accurately and efficiently complete data entry.- Results focused.- Ability to work independently and solve problems.- Ability to multi-task, prioritize, and manage time effectively in a sales/office environment while maintaining a sharp attention to detail.- Proficiency in Windows, Microsoft Office - Word, Excel, Outlook and Gmail.- Experience working with a CRM preferred.- Ethical Conduct.- Team player - work effectively with others for positive outcomes.Education:High SchoolExperience:1-4 yearsQualifications:- Minimum 2 years college (Preferred) Business Administration or relevant field. Apply online, or email ashleytuccio@spherion.com for more informationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The Inbound Sales/Customer Service Rep will handle inbound phone calls from customers, website leads, and emails from potential customers seeking to purchase employer drug testing, individual drug testing and any other related drug testing and drug free workplace products or services.This position plays an essential role in achieving our ambitious customer acquisition and revenue growth objectives and requires someone who is willing to learn in detail, our products, services, and processes.$16.00 per hour depending on experience PLUS commissionResponsibilities:- Asking and answering questions, explaining products and services, complete and enter orders in our CRM, process credit cards payments, resolve issues and manage conversations for positive outcomes.- Understand customer needs and requirements.- Provide timely and accurate information to customers regarding NDS products and services, order status, or information requests.- Ensure premium level of client satisfaction and close sale in one phone call when possible- Determine the proper collection facilities for testing and process protocols, as necessary.- Accurately enter customer information to all programs i.e.: CRM, i3, Intuit, etc.- General Customer Service duties which include responding to ALL customer inquiries/requests in a timely, friendly, helpful manner.Working hours: 8:00 AM - 5:00 PMSkills:- Track record of excellent customer service in a sales environment.- Strong phone presence and experience handling large volume of inbound calls per day.- Communication proficiency - Strong listening skills.- Customer/Client Focus.- Ability to accurately and efficiently complete data entry.- Results focused.- Ability to work independently and solve problems.- Ability to multi-task, prioritize, and manage time effectively in a sales/office environment while maintaining a sharp attention to detail.- Proficiency in Windows, Microsoft Office - Word, Excel, Outlook and Gmail.- Experience working with a CRM preferred.- Ethical Conduct.- Team player - work effectively with others for positive outcomes.Education:High SchoolExperience:1-4 yearsQualifications:- Minimum 2 years college (Preferred) Business Administration or relevant field. Apply online, or email ashleytuccio@spherion.com for more informationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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