Spherion is currently recruiting for several temp-to-hire medical receptionists who have Epic technology experience for our westside healthcare company, Associated Physicians. AP's mission is to provide safe, caring, and unbiased medical treatment in an environment that is inclusive of everyone. There are several opportunities that we are hiring for. The tasks may vary from working with the Physcial Therapy team to the Registration team or even directly with Patient Services.The Patient Services Representative, under the general supervision of the Reception Supervisor, promptly answers incoming clinic calls; takes messages; schedules appointments for pediatrics, internal medicine, and OB/GYN; and directs calls to the appropriate staff person or department. The Patient Services Representative is also responsible for patient registration, check in, and payment collection.Responsibilities:Immediately acknowledges and greets patients and others in a positive and helpful manner.Answers telephone in a pleasant and professional manner, identifying department and name.Schedules appointments and notifies patient of need to bring necessary identification, and insurance, financial and/or legal documents.Schedules, reschedules, cancels and coordinates patient appointments per provider protocol, ensuring that patient is aware of all necessary post-appointment care and future appointments.Completes any pre- visit questionnaires and screening with the patient.Builds and maintains provider schedules. Accurately schedules, reschedules, cancels, and coordinates patient appointments per protocol.Verifies demographic and insurance information. Schedules patients for follow-up appointments and procedures.Contacts patients 1-2 days prior to appointment to confirm appointment.Checks patients in and verifies patient demographic, insurance and primary careprovider (PCP) information and accurately updates information.Privacy Notice and other forms such as Care Everywhere, MyChart enrollment and other items as needed.Copies necessary patient documents. Explains financial and clinic policies.Enters necessary patient memos in Epic or refers patient to registration staff for further assistance. Notifies provider/nursing staff of patient???s arrival via computer.Monitors waiting room, notifying appropriate staff of concerns.Reviews patient notes and follows through on requests from business office (e.g. checking for payment before scheduling, directing patient to registration for copy of insurance card, etc.).Identifies accounts to be combined or separated and provides account information to appropriate business office staff.Refers patient concerns to Reception or Business Office Supervisor, or Director of Business Operations.Reviews patient???s account and provides necessary assistance. Accepts payments in person and provides receipt.Collects copays and patient balances. Accurately balances cash drawer at beginning and end of shift.Releases copies of prepared medical records to patients or other authorized individuals.Provides documents and forms, written prescriptions and drug samples to patients as directed.Communicates regularly with providers and nurses to ensure practices run smoothly and efficiently.Maintains adequate level of office supplies and forms, ordering office supplies as necessary.Working hours: Various Shifts AvailableSkills:PC/typing and telephone experience; pleasant, outgoing personalityAbility to perform multiple tasks in a fast-paced environmentAbility to maintain patient confidentialityExcellent organization, planning, and prioritization skillsClear and effective written and verbal communication skillsAbility to establish and maintain effective working relationships with physicians, staff, patients, other healthcare facilities, service providers, and general public- Knowledge of clinic policies and procedures related to infection control, environmental safety, and patient confidentiality.Knowledge or experience with health or dental plans, third party payers, CPT and ICD coding, and medical terminology; and cash handling experience preferred.Education:High SchoolExperience:1-4 yearsQualifications:High school diploma or equivalentPrior reception, registration or insurance experiencePC/typing and telephone experiencepleasant, outgoing personalityability to perform multiple tasks in a fast-paced environmentability to maintain patient confidentialityexcellent organization, planning, and prioritization skillsclear and effective written and verbal communication skillsability to establish and maintain effective working relationships with physicians, staff, patients, other healthcare facilities, service providers, and general publicand knowledge of clinic policies and procedures related to infection control, environmental safety, and patient confidentiality Previous experience in medical, dental or insurance settingKnowledge or experience with health or dental plans, third party payers, CPT and ICD coding, and medical terminologyCash handling experiencePrior Epic experience is highly preferredSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is currently recruiting for several temp-to-hire medical receptionists who have Epic technology experience for our westside healthcare company, Associated Physicians. AP's mission is to provide safe, caring, and unbiased medical treatment in an environment that is inclusive of everyone. There are several opportunities that we are hiring for. The tasks may vary from working with the Physcial Therapy team to the Registration team or even directly with Patient Services.The Patient Services Representative, under the general supervision of the Reception Supervisor, promptly answers incoming clinic calls; takes messages; schedules appointments for pediatrics, internal medicine, and OB/GYN; and directs calls to the appropriate staff person or department. The Patient Services Representative is also responsible for patient registration, check in, and payment collection.Responsibilities:Immediately acknowledges and greets patients and others in a positive and helpful manner.Answers telephone in a pleasant and professional manner, identifying department and name.Schedules appointments and notifies patient of need to bring necessary identification, and insurance, financial and/or legal documents.Schedules, reschedules, cancels and coordinates patient appointments per provider protocol, ensuring that patient is aware of all necessary post-appointment care and future appointments.Completes any pre- visit questionnaires and screening with the patient.Builds and maintains provider schedules. Accurately schedules, reschedules, cancels, and coordinates patient appointments per protocol.Verifies demographic and insurance information. Schedules patients for follow-up appointments and procedures.Contacts patients 1-2 days prior to appointment to confirm appointment.Checks patients in and verifies patient demographic, insurance and primary careprovider (PCP) information and accurately updates information.Privacy Notice and other forms such as Care Everywhere, MyChart enrollment and other items as needed.Copies necessary patient documents. Explains financial and clinic policies.Enters necessary patient memos in Epic or refers patient to registration staff for further assistance. Notifies provider/nursing staff of patient???s arrival via computer.Monitors waiting room, notifying appropriate staff of concerns.Reviews patient notes and follows through on requests from business office (e.g. checking for payment before scheduling, directing patient to registration for copy of insurance card, etc.).Identifies accounts to be combined or separated and provides account information to appropriate business office staff.Refers patient concerns to Reception or Business Office Supervisor, or Director of Business Operations.Reviews patient???s account and provides necessary assistance. Accepts payments in person and provides receipt.Collects copays and patient balances. Accurately balances cash drawer at beginning and end of shift.Releases copies of prepared medical records to patients or other authorized individuals.Provides documents and forms, written prescriptions and drug samples to patients as directed.Communicates regularly with providers and nurses to ensure practices run smoothly and efficiently.Maintains adequate level of office supplies and forms, ordering office supplies as necessary.Working hours: Various Shifts AvailableSkills:PC/typing and telephone experience; pleasant, outgoing personalityAbility to perform multiple tasks in a fast-paced environmentAbility to maintain patient confidentialityExcellent organization, planning, and prioritization skillsClear and effective written and verbal communication skillsAbility to establish and maintain effective working relationships with physicians, staff, patients, other healthcare facilities, service providers, and general public- Knowledge of clinic policies and procedures related to infection control, environmental safety, and patient confidentiality.Knowledge or experience with health or dental plans, third party payers, CPT and ICD coding, and medical terminology; and cash handling experience preferred.Education:High SchoolExperience:1-4 yearsQualifications:High school diploma or equivalentPrior reception, registration or insurance experiencePC/typing and telephone experiencepleasant, outgoing personalityability to perform multiple tasks in a fast-paced environmentability to maintain patient confidentialityexcellent organization, planning, and prioritization skillsclear and effective written and verbal communication skillsability to establish and maintain effective working relationships with physicians, staff, patients, other healthcare facilities, service providers, and general publicand knowledge of clinic policies and procedures related to infection control, environmental safety, and patient confidentiality Previous experience in medical, dental or insurance settingKnowledge or experience with health or dental plans, third party payers, CPT and ICD coding, and medical terminologyCash handling experiencePrior Epic experience is highly preferredSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
A great, local company in Owatonna, MN is seeking a Member Services Specialist. This is a temporary 6 month assignment. Weekly Pay! $16.73-$18.00 per hour depending on experience. WORK HOURS: 8:00 AM - 4:30 PMAs the primary point of contact in our Call Center, the Member Services Specialist assistsmembers telephonically with issues involving enrollment, transportation, benefit questions,coverage limits, payments, claims, and those matters that involve provider networks.Education/Experience:High School diploma or equivalent.-At least one year of practical experience in customer service or call center required.Responsibilities:-Assist members by telephone or in person, with questions, concerns, and complaints theymay have regarding their enrollment with the services provided by company in order thatthey receive satisfactory service and information.-Document all calls received in order that any audit, follow-up communication, grievancesand appeals can be handled in an accurate, appropriate, and timely manner.-Assist Community Care Connectors (CCC) and other county staff with benefit questions,location of network providers, pharmacy issues, member materials, etc. in order thatmembers are provided the best continuum of care possible.-Be aware of, or be able to obtain, Federal, State, and County laws and rules that regulatethe provision of health care services to company members, including those that apply toenrollee Grievances and Appeals, in order and its employees are in compliancewith such laws and rules and that members suffer no loss of coverage.-Determine when an issue needs to be escalated to supervisor or other managementpersonnel.-Initiate contact with new members to verify their receipt of new member materials and toinform them of the company's wellness programs, disease management services, and otherservices in order that members are fully aware of all services available to them.7. Perform other duties as assigned within the scope, responsibility and requirements of the job.Working hours: 8:00 AM - 4:30 PMSkills:-Computer savvy and proficient in the use of Microsoft Office Suite and Chrome inorder to navigate and retrieve information from a variety of software and internet applications,including numerous third party administrator (TPA) systems-Conversational with a variety of personality styles-High level of patience to work with a diverse caller group-Good written communication skills to document calls in a clear and concise manner-Excellent verbal communication skills and enjoy working with the public via telephone for extended periods oftime-Adaptable to a continually changing environment and able to maintain a high degree of confidentiality.Education:High SchoolExperience:1-4 yearsQualifications:-To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/orability required. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.-Must be able to read and write in English. Knowledge of Spanish and/or Somali languages aplus. Ability to access interpretation services, if needed.-Basic mathematical skills required. Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
A great, local company in Owatonna, MN is seeking a Member Services Specialist. This is a temporary 6 month assignment. Weekly Pay! $16.73-$18.00 per hour depending on experience. WORK HOURS: 8:00 AM - 4:30 PMAs the primary point of contact in our Call Center, the Member Services Specialist assistsmembers telephonically with issues involving enrollment, transportation, benefit questions,coverage limits, payments, claims, and those matters that involve provider networks.Education/Experience:High School diploma or equivalent.-At least one year of practical experience in customer service or call center required.Responsibilities:-Assist members by telephone or in person, with questions, concerns, and complaints theymay have regarding their enrollment with the services provided by company in order thatthey receive satisfactory service and information.-Document all calls received in order that any audit, follow-up communication, grievancesand appeals can be handled in an accurate, appropriate, and timely manner.-Assist Community Care Connectors (CCC) and other county staff with benefit questions,location of network providers, pharmacy issues, member materials, etc. in order thatmembers are provided the best continuum of care possible.-Be aware of, or be able to obtain, Federal, State, and County laws and rules that regulatethe provision of health care services to company members, including those that apply toenrollee Grievances and Appeals, in order and its employees are in compliancewith such laws and rules and that members suffer no loss of coverage.-Determine when an issue needs to be escalated to supervisor or other managementpersonnel.-Initiate contact with new members to verify their receipt of new member materials and toinform them of the company's wellness programs, disease management services, and otherservices in order that members are fully aware of all services available to them.7. Perform other duties as assigned within the scope, responsibility and requirements of the job.Working hours: 8:00 AM - 4:30 PMSkills:-Computer savvy and proficient in the use of Microsoft Office Suite and Chrome inorder to navigate and retrieve information from a variety of software and internet applications,including numerous third party administrator (TPA) systems-Conversational with a variety of personality styles-High level of patience to work with a diverse caller group-Good written communication skills to document calls in a clear and concise manner-Excellent verbal communication skills and enjoy working with the public via telephone for extended periods oftime-Adaptable to a continually changing environment and able to maintain a high degree of confidentiality.Education:High SchoolExperience:1-4 yearsQualifications:-To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of the knowledge, skill, and/orability required. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.-Must be able to read and write in English. Knowledge of Spanish and/or Somali languages aplus. Ability to access interpretation services, if needed.-Basic mathematical skills required. Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.