Spherion Staffing is looking for bilingual Customer Care Representatives for a well-established company in the Polk County area!Shift: Monday - Saturday 9:00am - 7:00pm (MUST have full flexibility to work days/hours/shifts within the department operating hours)Responsibilities:- Respond to customer inquiries via chat, email, and calls- Maintain up-to-date product and company knowledge- Gather facts regarding customer concerns and find solutions to resolve issues- Work with multiple departments to solve issues for customers- Work with other departments and vendors to resolve the customers complaints- Maintain accurate call records of all activitiesWorking hours: 9:00 AM - 7:00 PMSkills:Ability to communicate effectively with staff and vendors through written communication; gather information and make decisions; work under pressure in a detailed, organized, and professional manner.Ability to sit for long periods of time, speak, and type (computer / analysis work, etc.)Strong customer service, professional telephone etiquette, problem solving and decision making abilitiesEffective time management skills and the ability to multi-taskBilingual (English/Spanish)High school diploma. Associate degree a plusMinimum of 1 year sales or customer service experienceBasic computer skills in Microsoft Office applications Assessments required - (Word, Excel,General Typing)Bilingual (English/Spanish) preferredEducation:High SchoolExperience:1-4 yearsQualifications:High school diploma. Associate degree a plusMinimum of 1 year sales or customer service experienceBasic computer skills in Microsoft Office applications Assessments required - (Word, Excel,General Typing)Bilingual (English/Spanish) **Employer conducts computer assessment testing, pre-employment drug screening and national background check.**Submit your resume today!You can also text "CARE" at 863-667-0800 and a recruiter can respond to you immediately.We accept walk in's Monday-Thursday from 10a-3p!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is looking for bilingual Customer Care Representatives for a well-established company in the Polk County area!Shift: Monday - Saturday 9:00am - 7:00pm (MUST have full flexibility to work days/hours/shifts within the department operating hours)Responsibilities:- Respond to customer inquiries via chat, email, and calls- Maintain up-to-date product and company knowledge- Gather facts regarding customer concerns and find solutions to resolve issues- Work with multiple departments to solve issues for customers- Work with other departments and vendors to resolve the customers complaints- Maintain accurate call records of all activitiesWorking hours: 9:00 AM - 7:00 PMSkills:Ability to communicate effectively with staff and vendors through written communication; gather information and make decisions; work under pressure in a detailed, organized, and professional manner.Ability to sit for long periods of time, speak, and type (computer / analysis work, etc.)Strong customer service, professional telephone etiquette, problem solving and decision making abilitiesEffective time management skills and the ability to multi-taskBilingual (English/Spanish)High school diploma. Associate degree a plusMinimum of 1 year sales or customer service experienceBasic computer skills in Microsoft Office applications Assessments required - (Word, Excel,General Typing)Bilingual (English/Spanish) preferredEducation:High SchoolExperience:1-4 yearsQualifications:High school diploma. Associate degree a plusMinimum of 1 year sales or customer service experienceBasic computer skills in Microsoft Office applications Assessments required - (Word, Excel,General Typing)Bilingual (English/Spanish) **Employer conducts computer assessment testing, pre-employment drug screening and national background check.**Submit your resume today!You can also text "CARE" at 863-667-0800 and a recruiter can respond to you immediately.We accept walk in's Monday-Thursday from 10a-3p!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is looking for bilingual Customer Care Representatives for a well-established company in the Polk County area!Shift: Monday - Saturday 9:00am - 7:00pm (MUST have full flexibility to work days/hours/shifts within the department operating hours)Responsibilities:- Respond to customer inquiries via chat, email, and calls- Maintain up-to-date product and company knowledge- Gather facts regarding customer concerns and find solutions to resolve issues- Work with multiple departments to solve issues for customers- Work with other departments and vendors to resolve the customers complaints- Maintain accurate call records of all activitiesWorking hours: 9:00 AM - 7:00 PMSkills:Ability to communicate effectively with staff and vendors through written communication; gather information and make decisions; work under pressure in a detailed, organized, and professional manner.Ability to sit for long periods of time, speak, and type (computer / analysis work, etc.)Strong customer service, professional telephone etiquette, problem solving and decision making abilitiesEffective time management skills and the ability to multi-taskBilingual (English/Spanish)High school diploma. Associate degree a plusMinimum of 1 year sales or customer service experienceBasic computer skills in Microsoft Office applications Assessments required - (Word, Excel,General Typing)Bilingual (English/Spanish) preferredEducation:High SchoolExperience:1-4 yearsQualifications:High school diploma. Associate degree a plusMinimum of 1 year sales or customer service experienceBasic computer skills in Microsoft Office applications Assessments required - (Word, Excel,General Typing)Bilingual (English/Spanish) **Employer conducts computer assessment testing, pre-employment drug screening and national background check.**Submit your resume today!You can also text "CARE" at 863-667-0800 and a recruiter can respond to you immediately.We accept walk in's Monday-Thursday from 10a-3p!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is looking for bilingual Customer Care Representatives for a well-established company in the Polk County area!Shift: Monday - Saturday 9:00am - 7:00pm (MUST have full flexibility to work days/hours/shifts within the department operating hours)Responsibilities:- Respond to customer inquiries via chat, email, and calls- Maintain up-to-date product and company knowledge- Gather facts regarding customer concerns and find solutions to resolve issues- Work with multiple departments to solve issues for customers- Work with other departments and vendors to resolve the customers complaints- Maintain accurate call records of all activitiesWorking hours: 9:00 AM - 7:00 PMSkills:Ability to communicate effectively with staff and vendors through written communication; gather information and make decisions; work under pressure in a detailed, organized, and professional manner.Ability to sit for long periods of time, speak, and type (computer / analysis work, etc.)Strong customer service, professional telephone etiquette, problem solving and decision making abilitiesEffective time management skills and the ability to multi-taskBilingual (English/Spanish)High school diploma. Associate degree a plusMinimum of 1 year sales or customer service experienceBasic computer skills in Microsoft Office applications Assessments required - (Word, Excel,General Typing)Bilingual (English/Spanish) preferredEducation:High SchoolExperience:1-4 yearsQualifications:High school diploma. Associate degree a plusMinimum of 1 year sales or customer service experienceBasic computer skills in Microsoft Office applications Assessments required - (Word, Excel,General Typing)Bilingual (English/Spanish) **Employer conducts computer assessment testing, pre-employment drug screening and national background check.**Submit your resume today!You can also text "CARE" at 863-667-0800 and a recruiter can respond to you immediately.We accept walk in's Monday-Thursday from 10a-3p!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is hiring immediately for skilled and experienced Bilingual Spanish/English Customer Service Representatives available to work in the River Region area!Responsibilities:- Build sustainable relationships and trust with customer accounts through open and interactive communication.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.- Keep records of customer interactions, process customer accounts and file documents.- Follow communication procedures, guidelines and policies.- Take the extra mile to engage customers.- Provide accurate, valid, and complete information by using the right methods/tools.- Provide exceptional service to all customers.- Manage incoming calls.- Identify and assess customer needs to achieve satisfaction.Working hours: 9:00 AM - 5:00 PMSkills:- Excellent listening skills and customer service excellence mindset- Familiarity with CRM systems and practices- Customer orientation and ability to adapt/respond to different types of characters.- Excellent communication and presentation skill.- Ability to multi-task, prioritize, and manage time effectively.- Effective reasoning skills.Willingness to learn new skills.Education:High SchoolExperience:0-1 yearsQualifications:**** MUST BE BILINGUAL ENGLISH/SPANISH ****- Previous CSR experience, preferably in a call center environment.- Excellent CSR and communications skills.- Must be able to pass a 10 panel drug screen and a criminal background check. Apply today and find a job YOU will love!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is hiring immediately for skilled and experienced Bilingual Spanish/English Customer Service Representatives available to work in the River Region area!Responsibilities:- Build sustainable relationships and trust with customer accounts through open and interactive communication.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.- Keep records of customer interactions, process customer accounts and file documents.- Follow communication procedures, guidelines and policies.- Take the extra mile to engage customers.- Provide accurate, valid, and complete information by using the right methods/tools.- Provide exceptional service to all customers.- Manage incoming calls.- Identify and assess customer needs to achieve satisfaction.Working hours: 9:00 AM - 5:00 PMSkills:- Excellent listening skills and customer service excellence mindset- Familiarity with CRM systems and practices- Customer orientation and ability to adapt/respond to different types of characters.- Excellent communication and presentation skill.- Ability to multi-task, prioritize, and manage time effectively.- Effective reasoning skills.Willingness to learn new skills.Education:High SchoolExperience:0-1 yearsQualifications:**** MUST BE BILINGUAL ENGLISH/SPANISH ****- Previous CSR experience, preferably in a call center environment.- Excellent CSR and communications skills.- Must be able to pass a 10 panel drug screen and a criminal background check. Apply today and find a job YOU will love!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We are looking for bilingual, energetic, service-oriented Customer Experience Specialists to join an amazing company here in Utah County. This is a fun, fast-paced environment where proven performs are recognized and rewarded. The ideal candidates will be confident, creative, friendly, and detail-oriented. This is a work-from-home position with a training class starting on June 21st. However, you did need to live relatively close to Utah County to be eligible.Pay is $14.17/hr for bilingual candidates. Full-time schedule of 10am-6:30pm Monday-Friday. Part-time schedule of a 5-hour shift inside 12pm-7pm, Monday-Friday. You will get your schedule after completing 2-3 weeks of mandatory training which is 9am-2pm, Monday-Friday.Responsibilities:--Help process new orders, member applications, returns, and renewals--Choose the best solution to answer and deescalate problems that may arise regarding service and products--Assist members with inbound orders--Maintain and meet performance metrics--Document all interactions for auditing purposesWorking hours: 10:00 AM - 6:30 PMSkills:--Strong listening and comprehension skills over the phone--Microsoft office, 30+ WPM typing--Friendly, upbeat attitudeEducation:High SchoolExperience:0-1 yearsQualifications:--Customer service experience over-the-phone--Bilingual in Spanish/English required We are looking to conduct video interviews immediately, so if you feel this is a good fit, don't hesitate to apply and submit your resume. We'd love to chat with you and see if it's a good fit!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We are looking for bilingual, energetic, service-oriented Customer Experience Specialists to join an amazing company here in Utah County. This is a fun, fast-paced environment where proven performs are recognized and rewarded. The ideal candidates will be confident, creative, friendly, and detail-oriented. This is a work-from-home position with a training class starting on June 21st. However, you did need to live relatively close to Utah County to be eligible.Pay is $14.17/hr for bilingual candidates. Full-time schedule of 10am-6:30pm Monday-Friday. Part-time schedule of a 5-hour shift inside 12pm-7pm, Monday-Friday. You will get your schedule after completing 2-3 weeks of mandatory training which is 9am-2pm, Monday-Friday.Responsibilities:--Help process new orders, member applications, returns, and renewals--Choose the best solution to answer and deescalate problems that may arise regarding service and products--Assist members with inbound orders--Maintain and meet performance metrics--Document all interactions for auditing purposesWorking hours: 10:00 AM - 6:30 PMSkills:--Strong listening and comprehension skills over the phone--Microsoft office, 30+ WPM typing--Friendly, upbeat attitudeEducation:High SchoolExperience:0-1 yearsQualifications:--Customer service experience over-the-phone--Bilingual in Spanish/English required We are looking to conduct video interviews immediately, so if you feel this is a good fit, don't hesitate to apply and submit your resume. We'd love to chat with you and see if it's a good fit!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Join a team dedicated to helping make the correct health care decisions. Spherion's west side Madison client is actively recruiting for temp to hire Call Center Representatives This client offers an open and well-lit call center with social distancing guidelines in place.The Call Center Representatives work in a call center taking calls from a queue. These are intercepted calls from people seeking a doctor. You will be gathering demographic information from the callers and pass them along to the correct office. We are looking for English-speaking, as well as English/Spanish bilingual candidates to fill various 1st and 2nd shift opportunities!Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meets all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: 8:00 AM - 5:00 PMSkills:-Adherence: ability to take calls when you are supposed to be taking calls-Quality: professional speaking tone, polite manners, etc-Demo: ability to ask for demographic information from callers-Transfer Rate: the ability transfer caller to designation office while providing demographics-After Call Work: ability to multitask and keeping this time short to document the call and be ready to take another call in cueEducation:High SchoolExperience:0-1 yearsQualifications:-Previous experience working in a fast paced customer focused setting -1 year of call center or office experience -Ability to work within a fast paced environment-Can type at least 30 wpm: testing required Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Join a team dedicated to helping make the correct health care decisions. Spherion's west side Madison client is actively recruiting for temp to hire Call Center Representatives This client offers an open and well-lit call center with social distancing guidelines in place.The Call Center Representatives work in a call center taking calls from a queue. These are intercepted calls from people seeking a doctor. You will be gathering demographic information from the callers and pass them along to the correct office. We are looking for English-speaking, as well as English/Spanish bilingual candidates to fill various 1st and 2nd shift opportunities!Responsibilities:- Collects demographic information and maintains consistent metrics while providing a positive interaction with the customer- Ensures phone calls are answered promptly and meets all service level agreements- Completes warm transfer of patients to appropriate doctor's office while supplying demographic information- Documents all contacts for tracking and reporting purposes and resolution of contacts- Confirms customer contact information and updates company records when customer's information has changed- Maintain call center/performance metricsWorking hours: 8:00 AM - 5:00 PMSkills:-Adherence: ability to take calls when you are supposed to be taking calls-Quality: professional speaking tone, polite manners, etc-Demo: ability to ask for demographic information from callers-Transfer Rate: the ability transfer caller to designation office while providing demographics-After Call Work: ability to multitask and keeping this time short to document the call and be ready to take another call in cueEducation:High SchoolExperience:0-1 yearsQualifications:-Previous experience working in a fast paced customer focused setting -1 year of call center or office experience -Ability to work within a fast paced environment-Can type at least 30 wpm: testing required Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Looking for a job where you can help your community during the pandemic? This role will provide assistance to Texas citizens calling with questions regarding Pandemic EBT, referring and transferring citizens to proper entities for assistance. This is a full-time, long-term temporary role working for the state through an established Call Center in the Edinburg area.Responsibilities:-Practices active listening in order to take each caller's concerns seriously, fully understands the issue and then provides appropriate resolution or appropriate direction for next steps. -Provides callers with assistance with questions regarding Pandemic EBT. -Answer questions from provided FAQ and accurately documents caller responses in a prompt, courteous, and concise manner. -Clearly communicates information to the caller.-Documents all customer encounters in clear and concise records. -Performs other duties as may be assigned by management.Working hours: 8:00 AM - 6:30 PMSkills:Required skills and abilities should include but not be limited to the following:-Ability to perform comfortably in a fast-paced, deadline-oriented work environment. -Ability to successfully execute many complex tasks simultaneously. -Ability to work as a team member, as well as independently. -Ability to regularly attend work at various shift times as assigned.Skills/Knowledge Required: Excellent organizational, interpersonal, written, and verbal communication skills, excellent customer service skills. Fluency in Spanish required.Experience Preferred: Specifically in health care, human services; working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner.Education:No Degree RequiredExperience:0-1 yearsQualifications:Education Preferred: ** NO HIGH SCHOOL DIPLOMA REQUIRED** To start the hiring process please apply online and be sure to include a resume. If you need assistance with a resume, please contact our local office.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Looking for a job where you can help your community during the pandemic? This role will provide assistance to Texas citizens calling with questions regarding Pandemic EBT, referring and transferring citizens to proper entities for assistance. This is a full-time, long-term temporary role working for the state through an established Call Center in the Edinburg area.Responsibilities:-Practices active listening in order to take each caller's concerns seriously, fully understands the issue and then provides appropriate resolution or appropriate direction for next steps. -Provides callers with assistance with questions regarding Pandemic EBT. -Answer questions from provided FAQ and accurately documents caller responses in a prompt, courteous, and concise manner. -Clearly communicates information to the caller.-Documents all customer encounters in clear and concise records. -Performs other duties as may be assigned by management.Working hours: 8:00 AM - 6:30 PMSkills:Required skills and abilities should include but not be limited to the following:-Ability to perform comfortably in a fast-paced, deadline-oriented work environment. -Ability to successfully execute many complex tasks simultaneously. -Ability to work as a team member, as well as independently. -Ability to regularly attend work at various shift times as assigned.Skills/Knowledge Required: Excellent organizational, interpersonal, written, and verbal communication skills, excellent customer service skills. Fluency in Spanish required.Experience Preferred: Specifically in health care, human services; working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner.Education:No Degree RequiredExperience:0-1 yearsQualifications:Education Preferred: ** NO HIGH SCHOOL DIPLOMA REQUIRED** To start the hiring process please apply online and be sure to include a resume. If you need assistance with a resume, please contact our local office.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Open to Texas Residents Only. Must be able to pick up equipment provided in Pharr, TX. The Travel Authorization Customer Service Representative (TACSR) will assist residents of multiple countries navigate and review COVID 19 testing prior to traveling in order to ensure the customer meets the clinical travel requirements for each country. They will also be responding to inbound phones calls related to the basic technical support and FAQs. Must be able to work alternate schedules. Project Hours of Operation are Monday to Sunday 24/7. Bilingual required (English / Spanish) and overnight shift differential available.Responsibilities:Answer incoming calls from customers related to COVID-19 testing requirements and clearances needed for the country they are traveling to.Ensures that all COVID 19 testing documentation meets the destination country?s requirements is met for entry, for example: it is within the date guidelines and that all testing is done is a medical laboratory that is CLIA registered or ISO certifiedAssist customers with questions on the travel application.Transfer/refer customers to appropriate entities according to the established guidelines. Perform co-browse interactions with consumers seeking assistance with the application process, as necessaryRespond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.Escalate calls or issues to the appropriate designated staff for resolution as needed.Track and document all inquiries using the applicable systems.Facilitate translation services for non-English speaking callers according to procedures.Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.Must meet Quality Assurance (QA) and other key performance metrics Responsible for adhering to established safety standards.Perform other duties as assigned by management.Working hours: 12:00 AM - 12:00 PMSkills:Flexible to work any schedule 24/7Standard work from home requirementsComputer literateKeyboarding skillsCustomer service phone skillsEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or GED2 years of experience in call center environment (computers, phone systems, headsets)Strong data entry and telephone skills; Highly organized and detailed oriented with proven ability to multi-taskExcellent interpersonal, written, and verbal communication skills; Ability to perform comfortably in a fast-paced work environment; Ability to successfully execute many complex tasks simultaneously; Ability to work as a team member, as well as independently. APPLY TODAY and attach your resume!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Open to Texas Residents Only. Must be able to pick up equipment provided in Pharr, TX. The Travel Authorization Customer Service Representative (TACSR) will assist residents of multiple countries navigate and review COVID 19 testing prior to traveling in order to ensure the customer meets the clinical travel requirements for each country. They will also be responding to inbound phones calls related to the basic technical support and FAQs. Must be able to work alternate schedules. Project Hours of Operation are Monday to Sunday 24/7. Bilingual required (English / Spanish) and overnight shift differential available.Responsibilities:Answer incoming calls from customers related to COVID-19 testing requirements and clearances needed for the country they are traveling to.Ensures that all COVID 19 testing documentation meets the destination country?s requirements is met for entry, for example: it is within the date guidelines and that all testing is done is a medical laboratory that is CLIA registered or ISO certifiedAssist customers with questions on the travel application.Transfer/refer customers to appropriate entities according to the established guidelines. Perform co-browse interactions with consumers seeking assistance with the application process, as necessaryRespond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.Escalate calls or issues to the appropriate designated staff for resolution as needed.Track and document all inquiries using the applicable systems.Facilitate translation services for non-English speaking callers according to procedures.Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.Must meet Quality Assurance (QA) and other key performance metrics Responsible for adhering to established safety standards.Perform other duties as assigned by management.Working hours: 12:00 AM - 12:00 PMSkills:Flexible to work any schedule 24/7Standard work from home requirementsComputer literateKeyboarding skillsCustomer service phone skillsEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or GED2 years of experience in call center environment (computers, phone systems, headsets)Strong data entry and telephone skills; Highly organized and detailed oriented with proven ability to multi-taskExcellent interpersonal, written, and verbal communication skills; Ability to perform comfortably in a fast-paced work environment; Ability to successfully execute many complex tasks simultaneously; Ability to work as a team member, as well as independently. APPLY TODAY and attach your resume!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.