Our client is looking to hire individuals for their busy enrollment period! If you are looking for a role to display your top-level customer service skills and work in a fast-paced call center environment, please apply today! Our clients hours of operation are 7 am to 7 pm CST, so candidates must have flexibility within those hours to be considered for the role. This position is fully remote!Responsibilities:- Provide prompt, courteous, and professional customer service ensuring customer needs are met with the first call and expectations are met in order to retain and grow the value of our existing business- Maintain proficiency and knowledge, in product offerings and processes, for select client divisions and be able to promote, upsell, and cross-sell new and existing services to the customers- Build trust by interacting with customers in a way that gives them confidence in the intention at the time of the interaction and those of the organization- Promptly and accurately document relevant actions in operating systems to ensure subsequent quality service to customers by other employees- Facilitate problem resolution and continuous customer satisfaction improvement efforts, including effective documentation and communication of issues to the appropriate parties. Uses appropriate problem-solving research toolsWorking hours: 7:00 AM - 7:00 PMSkills:- Effective, professional, and sophisticated communications skills, emphasis on written and verbal skills- Ability to effectively deal with stressful and confrontational situations with customersEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED required- Minimum of 1 year demonstrated experience in a front-line customer service environment- Minimum of 1 year experience working in a professional office environmentTo qualify for this opportunity, you must have your own computer and pass a technology assessment with our client. Technology requirements include:- At least 8GB of memory/storage- At least 30 Mbps speed- Ethernet cable- Designated QUIET workspace- At least 2 monitors- Webcam PREFERRED not required Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Our client is looking to hire individuals for their busy enrollment period! If you are looking for a role to display your top-level customer service skills and work in a fast-paced call center environment, please apply today! Our clients hours of operation are 7 am to 7 pm CST, so candidates must have flexibility within those hours to be considered for the role. This position is fully remote!Responsibilities:- Provide prompt, courteous, and professional customer service ensuring customer needs are met with the first call and expectations are met in order to retain and grow the value of our existing business- Maintain proficiency and knowledge, in product offerings and processes, for select client divisions and be able to promote, upsell, and cross-sell new and existing services to the customers- Build trust by interacting with customers in a way that gives them confidence in the intention at the time of the interaction and those of the organization- Promptly and accurately document relevant actions in operating systems to ensure subsequent quality service to customers by other employees- Facilitate problem resolution and continuous customer satisfaction improvement efforts, including effective documentation and communication of issues to the appropriate parties. Uses appropriate problem-solving research toolsWorking hours: 7:00 AM - 7:00 PMSkills:- Effective, professional, and sophisticated communications skills, emphasis on written and verbal skills- Ability to effectively deal with stressful and confrontational situations with customersEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED required- Minimum of 1 year demonstrated experience in a front-line customer service environment- Minimum of 1 year experience working in a professional office environmentTo qualify for this opportunity, you must have your own computer and pass a technology assessment with our client. Technology requirements include:- At least 8GB of memory/storage- At least 30 Mbps speed- Ethernet cable- Designated QUIET workspace- At least 2 monitors- Webcam PREFERRED not required Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Temple is looking for someone with call center experience for an onsite position with a bank in Killeen!Must be able to work the following schedule:Monday-Friday 10am-7pm and every Saturday 10am-5pm (1 day off during the week and Sundays)Responsibilities:Effectively handles and resolves challenging customer situations through appropriate communication methods. Promptly identifies and escalates challenging situations to appropriate leadership.Responds calm and performs effectively during emergent and/or stressful situations. Monitors and responds to web and email requests in an efficient manner.Performs all position-appropriate duties in a competent, professional and courteous manner.Demonstrates commitment to customer service - and ability to work positively and productively as part of a team environment - are basic requirements.Expectations listed are intended to describe "essential" functions only and management retains the right to reassign duties and responsibilities to this position at any time.Working hours: 8:00 AM - 7:00 PMSkills:Excellent phone and customer service skills.Proficiency with the Microsoft Office Suite of software.Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.Ability to be successful in a stressful, fast-paced environment, handling difficult situations and conflict resolution when necessary.Education:High SchoolExperience:1-4 yearsQualifications:One year customer service experience preferred.Knowledge of and experience using call center and dispatch software systems preferred.H.S. Diploma/GED Equivalent APPLY now and contact the Spherion Temple Team at 254-778-0533!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Temple is looking for someone with call center experience for an onsite position with a bank in Killeen!Must be able to work the following schedule:Monday-Friday 10am-7pm and every Saturday 10am-5pm (1 day off during the week and Sundays)Responsibilities:Effectively handles and resolves challenging customer situations through appropriate communication methods. Promptly identifies and escalates challenging situations to appropriate leadership.Responds calm and performs effectively during emergent and/or stressful situations. Monitors and responds to web and email requests in an efficient manner.Performs all position-appropriate duties in a competent, professional and courteous manner.Demonstrates commitment to customer service - and ability to work positively and productively as part of a team environment - are basic requirements.Expectations listed are intended to describe "essential" functions only and management retains the right to reassign duties and responsibilities to this position at any time.Working hours: 8:00 AM - 7:00 PMSkills:Excellent phone and customer service skills.Proficiency with the Microsoft Office Suite of software.Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.Ability to be successful in a stressful, fast-paced environment, handling difficult situations and conflict resolution when necessary.Education:High SchoolExperience:1-4 yearsQualifications:One year customer service experience preferred.Knowledge of and experience using call center and dispatch software systems preferred.H.S. Diploma/GED Equivalent APPLY now and contact the Spherion Temple Team at 254-778-0533!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.