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      • Bedminster, New Jersey
      • Permanent
      • $37,000 - $41,000 per year
      • 9:00 AM - 6:00 PM
      Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities???Daily monitoring of inbound and outbound customer communications and support needs via phone and email.???Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken.???Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals.???Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues.???Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions.???Thorough and accurate reporting in CRM (NetSuite) and other databases.???Work closely with the sales department to ensure seamless processing of customer orders.???Attend educational seminars / trainings to improve product knowledge, skillset and performance level.???Meet personal and team productivity targets / scorecards.???Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed--Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it--You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.--You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.--You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:???High school or equivalent (Preferred)???Customer Service: 3 years (Preferred) Please apply here or forward resume to danielsims@spherion.com.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities???Daily monitoring of inbound and outbound customer communications and support needs via phone and email.???Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken.???Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals.???Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues.???Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions.???Thorough and accurate reporting in CRM (NetSuite) and other databases.???Work closely with the sales department to ensure seamless processing of customer orders.???Attend educational seminars / trainings to improve product knowledge, skillset and performance level.???Meet personal and team productivity targets / scorecards.???Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed--Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it--You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.--You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.--You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:???High school or equivalent (Preferred)???Customer Service: 3 years (Preferred) Please apply here or forward resume to danielsims@spherion.com.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Montgomery, Pennsylvania
      • Permanent
      • Flexible Hours
      Customer Service Reps needed in Montgomery and Williamsport, PA. Full time and part time available!   Part time CSR - $13.50 work schedule M-TH (10 a.m. – 4 p.m.), F (10:30 a.m. – 4 p.m.), or M-TH (11 a.m. – 5 p.m.), F (11:30 a.m. – 5 p.m.).        $14.50 – M-TH (12 p.m. – 6 p.m.), F (12:30 p.m. – 6 p.m.) **Training schedule M-F (8:30 a.m. – 5 p.m.) for approx.. 4-6 weeks.**   Full time CSR - $14.50 work schedule M-F (10 a.m. – 6:30 p.m.).                       $15.50 – M-F (11:30 a.m. – 8 p.m.) **Training schedule M-F (8:30 a.m. – 5 p.m.) for approx.. 4-6 weeks.**  -Temp to hire -Offers benefits -Weekly pay!  
      Customer Service Reps needed in Montgomery and Williamsport, PA. Full time and part time available!   Part time CSR - $13.50 work schedule M-TH (10 a.m. – 4 p.m.), F (10:30 a.m. – 4 p.m.), or M-TH (11 a.m. – 5 p.m.), F (11:30 a.m. – 5 p.m.).        $14.50 – M-TH (12 p.m. – 6 p.m.), F (12:30 p.m. – 6 p.m.) **Training schedule M-F (8:30 a.m. – 5 p.m.) for approx.. 4-6 weeks.**   Full time CSR - $14.50 work schedule M-F (10 a.m. – 6:30 p.m.).                       $15.50 – M-F (11:30 a.m. – 8 p.m.) **Training schedule M-F (8:30 a.m. – 5 p.m.) for approx.. 4-6 weeks.**  -Temp to hire -Offers benefits -Weekly pay!  
      • Fort Wayne, Indiana
      • Permanent
      • $45,000 - $55,000 per year
      • 8:00 AM - 5:00 PM
      Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Baytown, Texas
      • Permanent
      • $60,000 per year
      • 8:00 AM - 5:00 PM
      Have you ever worked in the customer service industry? Do you have experience with logistics? Are you looking for a new opportunity? This opportunity might be for you! We provide local staffing with a personal touch! Simply put, at Spherion we find people jobs and love what we do!Responsibilities:??? Take customer orders accurately??? Coordinate with production on pending and new orders.??? Generate ready dates for orders.??? Confirm with customers when shipments should be expected.??? Keep price logs and customer lists up to date.??? Answer phone calls respond to customer ??? complaint/request/questions in a timely manner.??? complete customer complaint forms. This also includes corresponding with the customer to document detailed information on their complaint and working with the QC department to reach a resolution.??? Preparing, shipping and follow up on all samples to customers.??? Maintaining stock levels of literature, stickers, samples, boxes, and all affiliated items.??? Handling trade show logistics including but not limited to scheduling freight, furniture, electrical, hotel reservations, etc.??? Maintain and catalog booth equipment for all industries and standardize shipping lists.??? Assist in PowerPoint presentations to potential distributors and large customers.??? Assist sales team with making cold calls to potential new customers.??? Carrying out all other duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Knowledge of industry shipping and receiving termsEducation:High SchoolExperience:1-4 yearsQualifications:Proficiency in excel and enterprise resource planning (ERP) systems is required If you are interested in this opportunity, apply online today and email our office leaguecityoffice@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Have you ever worked in the customer service industry? Do you have experience with logistics? Are you looking for a new opportunity? This opportunity might be for you! We provide local staffing with a personal touch! Simply put, at Spherion we find people jobs and love what we do!Responsibilities:??? Take customer orders accurately??? Coordinate with production on pending and new orders.??? Generate ready dates for orders.??? Confirm with customers when shipments should be expected.??? Keep price logs and customer lists up to date.??? Answer phone calls respond to customer ??? complaint/request/questions in a timely manner.??? complete customer complaint forms. This also includes corresponding with the customer to document detailed information on their complaint and working with the QC department to reach a resolution.??? Preparing, shipping and follow up on all samples to customers.??? Maintaining stock levels of literature, stickers, samples, boxes, and all affiliated items.??? Handling trade show logistics including but not limited to scheduling freight, furniture, electrical, hotel reservations, etc.??? Maintain and catalog booth equipment for all industries and standardize shipping lists.??? Assist in PowerPoint presentations to potential distributors and large customers.??? Assist sales team with making cold calls to potential new customers.??? Carrying out all other duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Knowledge of industry shipping and receiving termsEducation:High SchoolExperience:1-4 yearsQualifications:Proficiency in excel and enterprise resource planning (ERP) systems is required If you are interested in this opportunity, apply online today and email our office leaguecityoffice@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Woodstock, Connecticut
      • Permanent
      • $21.50 - $26.00 per hour
      • 8:00 AM - 5:00 PM
      $28.75 - $36/hr DOEAre you passionate about helping customers & peers while looking for a great opportunity to make a difference in people's lives? APPLY TODAY & Call 860-786-1093 for immediate consideration!Responsibilities:Include but are not limited to:Working manager assisting customer's in a fast paced, deadline driven environmentLead and manage a team of 3-5 Customer Service repsStreamline and organize current department processes to ensure efficiencyWork with various departments across the organization to ensure efficiencyResearch and resolve customer issues and discrepanciesAttendance is a critical functionWorking hours: 8:00 AM - 5:00 PMSkills:Proficiency in Microsoft Office - Word, Excel, PowerpointPrevious experience using SAP/ERP Software a plus!Education:AssociateExperience:4-7 yearsQualifications:2+ Years experience in a working Manager Role leading a team of 3+Previous Customer Service experience in a Medical Manufacturing device environment desired This is a GREAT Opportunity to join a company with a GREAT Culture! APPLY TODAY & CALL/TEXT 860-786-1093 for immediate consideration!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      $28.75 - $36/hr DOEAre you passionate about helping customers & peers while looking for a great opportunity to make a difference in people's lives? APPLY TODAY & Call 860-786-1093 for immediate consideration!Responsibilities:Include but are not limited to:Working manager assisting customer's in a fast paced, deadline driven environmentLead and manage a team of 3-5 Customer Service repsStreamline and organize current department processes to ensure efficiencyWork with various departments across the organization to ensure efficiencyResearch and resolve customer issues and discrepanciesAttendance is a critical functionWorking hours: 8:00 AM - 5:00 PMSkills:Proficiency in Microsoft Office - Word, Excel, PowerpointPrevious experience using SAP/ERP Software a plus!Education:AssociateExperience:4-7 yearsQualifications:2+ Years experience in a working Manager Role leading a team of 3+Previous Customer Service experience in a Medical Manufacturing device environment desired This is a GREAT Opportunity to join a company with a GREAT Culture! APPLY TODAY & CALL/TEXT 860-786-1093 for immediate consideration!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Meridian, Idaho
      • Permanent
      • $16.00 - $18.00 per hour
      • 9:00 AM - 7:00 PM
      Are you computer savvy? How about a born problem solver?If you have at least one (1) years experience of customer service, collections, or sales experience, this job is for you! $1,000 Sign On Bonus - All paid in 90 days - Full Benefits!!!Responsibilities:The Customer Service Specialist will contact customers to evaluate customers' financial situations and help create solutions for success.Working hours: 9:00 AM - 7:00 PMSkills:At least one (1) years experience of customer service, collections, or sales experienceEducation:No Degree RequiredExperience:0-1 yearsQualifications:Ability to work M-F Shifts Between 9AM-7PM, Call or text 208-514-2044 to schedule an interviewSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Are you computer savvy? How about a born problem solver?If you have at least one (1) years experience of customer service, collections, or sales experience, this job is for you! $1,000 Sign On Bonus - All paid in 90 days - Full Benefits!!!Responsibilities:The Customer Service Specialist will contact customers to evaluate customers' financial situations and help create solutions for success.Working hours: 9:00 AM - 7:00 PMSkills:At least one (1) years experience of customer service, collections, or sales experienceEducation:No Degree RequiredExperience:0-1 yearsQualifications:Ability to work M-F Shifts Between 9AM-7PM, Call or text 208-514-2044 to schedule an interviewSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Spokane, Washington
      • Permanent
      • $37,500 per year
      • 2:00 PM - 9:30 PM
      Put Your Customer Service Skills to Work!The customer service Representative function must manage customers accounts, record details of as well as follow up on customer interactions. They must communicate and coordinate with internal departments and direct requests and unresolved issues to the designated resource.Spherion-, a locally owned staffing company, is seeking dependable, safety-focused light industrial staff to work for a leading company in Spokane Valley.Responsibilities:-Inbound calls existing customers of auto and property insurance-high volume-must be professional-1 yr commitment-working remotely until mask mandates are liftedWorking hours: 2:00 PM - 9:30 PMSkills:-Highly Proficient with computers-Typing Skills-Read and write EnglishEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or GEDMust own your own Desktop or Laptop Computer with internet access with a camera. Apply onlineSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Put Your Customer Service Skills to Work!The customer service Representative function must manage customers accounts, record details of as well as follow up on customer interactions. They must communicate and coordinate with internal departments and direct requests and unresolved issues to the designated resource.Spherion-, a locally owned staffing company, is seeking dependable, safety-focused light industrial staff to work for a leading company in Spokane Valley.Responsibilities:-Inbound calls existing customers of auto and property insurance-high volume-must be professional-1 yr commitment-working remotely until mask mandates are liftedWorking hours: 2:00 PM - 9:30 PMSkills:-Highly Proficient with computers-Typing Skills-Read and write EnglishEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or GEDMust own your own Desktop or Laptop Computer with internet access with a camera. Apply onlineSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Salt Lake City, Utah
      • Permanent
      • $16.00 per hour
      • 7:00 AM - 4:00 PM (Various Shifts Available)
      ****MUST BE LOCAL TO SALT LAKE CITY****Are you familiar with online banking? Are you a tech savy customer service agent? Are you looking for a new work from home position with opportunities for growth and AMAZING benefits? We have the job for you!You'll be taking inbound phone calls assisting customers with their new banking application by verifying their account details, assisting with login questions and troubleshooting, helping them through the processing while answering general banking questions and providing amazing customer service with a smile. Did we mention work from home?Schedule: Monday-Friday; 7:00am-3:45pmPay: $16.00/hr + Great Bonus Structure AND $1000 sign-on bonus after 45 days (as long as you're in good standing)**With this position EQUIPMENT IS PROVIDED FOR YOU, but you must have a quiet work place and wifi.**Responsibilities:Answer inbound calls from customers to answer and service any questions they may haveHandle all customer inquiries, requests, and thoroughly educate them on our products and servicesProvide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experienceCommunicate clearly and professionally with all customers, co-worker, supervisors and managementMaintain accurate, up-to-date information for customer accountsWorking hours: 7:00 AM - 4:00 PM (Various Shifts Available)Skills:Comfortable navigating computers while talking on the phoneAbility to navigate and learn multiple computer systemsProvide world class customer serviceAbility to balance multiple prioritiesPatience to deescalate complex interactionsThe drive to exceed your goals in a fast-paced, metric driven environmentAbility to succeed in a virtual or office settingProblem solvingEducation:High SchoolExperience:1-4 yearsQualifications:Computer skills are a must - you'll be navigating multiple systems.Contact center experience required (minimum of 1.5 years)Must be at least 18Ability to type 35 WPMObtained a high school education or greaterAbility to log in on time daily for work and work the duration of your shift. ZOOM INTERVIEW REQUIREDAct quick- these positions are filling up quick! Apply below or text "Work from home" to (801) 261-8880Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      ****MUST BE LOCAL TO SALT LAKE CITY****Are you familiar with online banking? Are you a tech savy customer service agent? Are you looking for a new work from home position with opportunities for growth and AMAZING benefits? We have the job for you!You'll be taking inbound phone calls assisting customers with their new banking application by verifying their account details, assisting with login questions and troubleshooting, helping them through the processing while answering general banking questions and providing amazing customer service with a smile. Did we mention work from home?Schedule: Monday-Friday; 7:00am-3:45pmPay: $16.00/hr + Great Bonus Structure AND $1000 sign-on bonus after 45 days (as long as you're in good standing)**With this position EQUIPMENT IS PROVIDED FOR YOU, but you must have a quiet work place and wifi.**Responsibilities:Answer inbound calls from customers to answer and service any questions they may haveHandle all customer inquiries, requests, and thoroughly educate them on our products and servicesProvide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experienceCommunicate clearly and professionally with all customers, co-worker, supervisors and managementMaintain accurate, up-to-date information for customer accountsWorking hours: 7:00 AM - 4:00 PM (Various Shifts Available)Skills:Comfortable navigating computers while talking on the phoneAbility to navigate and learn multiple computer systemsProvide world class customer serviceAbility to balance multiple prioritiesPatience to deescalate complex interactionsThe drive to exceed your goals in a fast-paced, metric driven environmentAbility to succeed in a virtual or office settingProblem solvingEducation:High SchoolExperience:1-4 yearsQualifications:Computer skills are a must - you'll be navigating multiple systems.Contact center experience required (minimum of 1.5 years)Must be at least 18Ability to type 35 WPMObtained a high school education or greaterAbility to log in on time daily for work and work the duration of your shift. ZOOM INTERVIEW REQUIREDAct quick- these positions are filling up quick! Apply below or text "Work from home" to (801) 261-8880Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Ladson, South Carolina
      • Permanent
      • $41,000 - $44,000 per year
      • 8:00 AM - 5:00 PM
      As a Trainer or Learning Services Specialist you will oversee and administer various training programs to ensure high levels of performance in our new call center in Ladson, SC. The ideal candidate will have previous financial industry experience, strong project management skills, be proficient in MS Office Suite (Word, Excel, and PowerPoint), possess the ability to effectively communicate with others, work with other trainers to develop effective classroom training skills and implement recommended improvements.Responsibilities:Oversee and administer various training programs including recurrent and new hire trainingSchedule training classes, organize course materials and present courses ensuring all training programs run smoothly and effectivelyWork with Management team and clients to identify training needs, review training material and processesSchedule and coordinate training for multiple, often times simultaneous, training sessionsWork with program/campaign trainers to help them develop effective classroom training skillsParticipate on Human Resources and company committeesImplement recommended improvementsParticipate in the agent level selection process by participating Perform other duties as assigned including taking front line customer calls on a set schedule each monthWorking hours: 8:00 AM - 5:00 PMSkills:Minimum 1+ year of training experience (call center, directory assistance, classroom computer-based, technical or help-desk preferred)1-2 years of financial industry experience (any type of role within this industry will be considered)Minimum 2+ years experience managing a teamMinimum 1+ year of call center experienceEducation:High SchoolExperience:1-4 yearsQualifications:Strong proficiency in Google Workspace or Microsoft Office applicationsStrong verbal/written skills and ability to articulate complex issues in an easy to understand mannerExcellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional mannerExcellent organizational and time management skillsAbility to effectively communicate with team members and managers of all levelsAbility to work independently in a dynamic fast paced atmosphereAbility to maintain confidentialityFlexibility to work various schedules in a 24/7 environmentHigh school diploma or equivalent Submit resume and apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      As a Trainer or Learning Services Specialist you will oversee and administer various training programs to ensure high levels of performance in our new call center in Ladson, SC. The ideal candidate will have previous financial industry experience, strong project management skills, be proficient in MS Office Suite (Word, Excel, and PowerPoint), possess the ability to effectively communicate with others, work with other trainers to develop effective classroom training skills and implement recommended improvements.Responsibilities:Oversee and administer various training programs including recurrent and new hire trainingSchedule training classes, organize course materials and present courses ensuring all training programs run smoothly and effectivelyWork with Management team and clients to identify training needs, review training material and processesSchedule and coordinate training for multiple, often times simultaneous, training sessionsWork with program/campaign trainers to help them develop effective classroom training skillsParticipate on Human Resources and company committeesImplement recommended improvementsParticipate in the agent level selection process by participating Perform other duties as assigned including taking front line customer calls on a set schedule each monthWorking hours: 8:00 AM - 5:00 PMSkills:Minimum 1+ year of training experience (call center, directory assistance, classroom computer-based, technical or help-desk preferred)1-2 years of financial industry experience (any type of role within this industry will be considered)Minimum 2+ years experience managing a teamMinimum 1+ year of call center experienceEducation:High SchoolExperience:1-4 yearsQualifications:Strong proficiency in Google Workspace or Microsoft Office applicationsStrong verbal/written skills and ability to articulate complex issues in an easy to understand mannerExcellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well thought out, positive, and professional mannerExcellent organizational and time management skillsAbility to effectively communicate with team members and managers of all levelsAbility to work independently in a dynamic fast paced atmosphereAbility to maintain confidentialityFlexibility to work various schedules in a 24/7 environmentHigh school diploma or equivalent Submit resume and apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Hebron, Kentucky
      • Permanent
      • $12.50 per hour
      • 11:00 AM - 7:00 PM
      Basic Function: Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.Responsibilities:Assists customers in making payment to fully automated revenue control equipmentHelps customers with parking services and facilitates the expedient flow of traffic through the facilityLeads programs to improve client and customer satisfactionAssists in the management of the day-to-day activities of the assigned location.Monitors parkers in pay-in lanesInteracts with customers in a friendly and professional mannerProvides assistance to customers that have forgotten where they parked their vehicle.Performs other necessary functions as assigned.Conducts garage and facility audits as required by management.Counts ?bank? of revenue (if required) at beginning of shift to ensure starting total is correct.Makes change (if required) for customers before transactions.Quotes rates for parking services.Gives directions to customers to various locations in the city.Resolves customer complaints independently or with the aid of a supervisor.Answers telephone in a prompt and courteous manner (if required).Working hours: 11:00 AM - 7:00 PMSkills:Maintains cleanliness of facility and picks up trash in the surrounding area.Presents themselves professionally (neat appearance and in uniform) at all times while at work.Arrives to work on time for scheduled shifts.Completes any other duties that may be assigned by the supervisor.Education:No Degree RequiredExperience:0-1 yearsQualifications:Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ?$500 Hiring Bonus! $75 after completion of 30 day of work, $200 after 60 days and $225 after 90 days?Work for the airport. Reputable company. Great management.?Casual work/office attire?Opportunities for advancement within company?Health Insurance, 401K, Dental, Vision, Life, Disability and paid time off?Annual salary increase (based on performance), no capSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Basic Function: Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.Responsibilities:Assists customers in making payment to fully automated revenue control equipmentHelps customers with parking services and facilitates the expedient flow of traffic through the facilityLeads programs to improve client and customer satisfactionAssists in the management of the day-to-day activities of the assigned location.Monitors parkers in pay-in lanesInteracts with customers in a friendly and professional mannerProvides assistance to customers that have forgotten where they parked their vehicle.Performs other necessary functions as assigned.Conducts garage and facility audits as required by management.Counts ?bank? of revenue (if required) at beginning of shift to ensure starting total is correct.Makes change (if required) for customers before transactions.Quotes rates for parking services.Gives directions to customers to various locations in the city.Resolves customer complaints independently or with the aid of a supervisor.Answers telephone in a prompt and courteous manner (if required).Working hours: 11:00 AM - 7:00 PMSkills:Maintains cleanliness of facility and picks up trash in the surrounding area.Presents themselves professionally (neat appearance and in uniform) at all times while at work.Arrives to work on time for scheduled shifts.Completes any other duties that may be assigned by the supervisor.Education:No Degree RequiredExperience:0-1 yearsQualifications:Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ?$500 Hiring Bonus! $75 after completion of 30 day of work, $200 after 60 days and $225 after 90 days?Work for the airport. Reputable company. Great management.?Casual work/office attire?Opportunities for advancement within company?Health Insurance, 401K, Dental, Vision, Life, Disability and paid time off?Annual salary increase (based on performance), no capSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Albert Lea, Minnesota
      • Permanent
      • $15.00 - $20.00 per hour
      • 8:00 AM - 5:00 PM
      A. You are the business card of our company. You are usually the first and last person to deal with all of the customers and vendors. You must always portray the image and ethics of our company in everything you do. Customer satisfaction will depend on your people skills.B. The primary function is to integrate between the customer, technician, and vendor while maintaining control and a orderly environment. You will need to identify the customers' problems and expectations, then effectively document and communicate all information to the technician.C. You must always keep the customers best interest in mind while remembering we are the professionals hired by them to identify and repair their vehicles problems. You must sell our services properly; experience, expertise, equipment, and knowledge. You must also make sure we have delivered what was sold, and that the customer is well aware of what they are paying for and why. D. You are the primary salesman and receptionist. You must understand our Industry to be able to instill confidence in or technical ability and competence. This must always portray a professional appearance and attitude, both in person and on the telephone. This is inclusive of all contacts; customers, employees, vendors, outside sales, etc.Responsibilities:Duties and Responsibilities1.Control customer complaints through quality control of all work.2.Address and resolve customer concerns and complaints.3.Target an average of 3 billable hours and $350 total sale per Repair Order.4.Maintain an average overall gross profit of at least 60%.5.Maintain reception area in a clean orderly fashion.6.Facilitate special customer needs: Vehicle or customer pickup or delivery. Towing arrangements as necessary. Rental car arrangements as necessary.7.Provide customers with information brochures and diagnostic worksheets.8.Open and prepare the shop for business operations in the morning by proper time. Close the shop and operations at the appropriate times as necessary.9.Scheduling of all appointments.10.Create and completely fill out all Work Orders.11.Securing approval or authorization of all work orders and validate payment.12..Maintain workflow and productivity.13.Acquisition of all parts needed for the repair operation, including inventoried parts and maintaining inventory.14.Answer telephones (promptly and) courteously, before the second ring if at all possible. m prior repair orders.15.Send Thank you cards to all new customers, large purchases and to people that refer new customers.16.Handle all parts credits and returns: cores, warranties and unused new parts. Must insure proper credit invoice is received from supplier. Maintain returned parts ledger.Working hours: 8:00 AM - 5:00 PMSkills:1.-Positive attitude and personality. Able to work with the public and maintain a positive attitude in the most stressful environments. Must be able to communicate effectively with customers. Have a basic understanding of the automotive industry.2.-Able to work with minimal supervision.3.-Able to earn the trust of co-workers, vendors and customers.4.-Possess a willingness to learn new skills.5.-General understanding of automotive components.6.-Able to cope with a stressful environment and periods of stress and tension.Education:High SchoolExperience:1-4 yearsQualifications:QUALIFICATIONSB.Specific1.High School diploma.2.Good working knowledge of computers.3.Good working knowledge of standard office equipment; calculator, multi-line phone system, photocopier.4.Able to type/keyboard 40 words per minute on standard keyboard, with less than 5% error.5.Good working knowledge of Microsoft Office products: Word, Excel, Publisher, etc. 6.Minimum of 4 years experience in the automotive industry, or Customer relations, or Similar position.7.Formal Automotive Service Advisor Training.8.Valid MN Drivers License.9.Ability to work long hours when required.10.Able to lift 40 pounds. This is a Direct Hire position with a reputable locally owned Auto Repair Shop that has been in business for a very long time. Great Benefits! Monday thru Friday 8-5pm. No Weekends, No Holidays!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      A. You are the business card of our company. You are usually the first and last person to deal with all of the customers and vendors. You must always portray the image and ethics of our company in everything you do. Customer satisfaction will depend on your people skills.B. The primary function is to integrate between the customer, technician, and vendor while maintaining control and a orderly environment. You will need to identify the customers' problems and expectations, then effectively document and communicate all information to the technician.C. You must always keep the customers best interest in mind while remembering we are the professionals hired by them to identify and repair their vehicles problems. You must sell our services properly; experience, expertise, equipment, and knowledge. You must also make sure we have delivered what was sold, and that the customer is well aware of what they are paying for and why. D. You are the primary salesman and receptionist. You must understand our Industry to be able to instill confidence in or technical ability and competence. This must always portray a professional appearance and attitude, both in person and on the telephone. This is inclusive of all contacts; customers, employees, vendors, outside sales, etc.Responsibilities:Duties and Responsibilities1.Control customer complaints through quality control of all work.2.Address and resolve customer concerns and complaints.3.Target an average of 3 billable hours and $350 total sale per Repair Order.4.Maintain an average overall gross profit of at least 60%.5.Maintain reception area in a clean orderly fashion.6.Facilitate special customer needs: Vehicle or customer pickup or delivery. Towing arrangements as necessary. Rental car arrangements as necessary.7.Provide customers with information brochures and diagnostic worksheets.8.Open and prepare the shop for business operations in the morning by proper time. Close the shop and operations at the appropriate times as necessary.9.Scheduling of all appointments.10.Create and completely fill out all Work Orders.11.Securing approval or authorization of all work orders and validate payment.12..Maintain workflow and productivity.13.Acquisition of all parts needed for the repair operation, including inventoried parts and maintaining inventory.14.Answer telephones (promptly and) courteously, before the second ring if at all possible. m prior repair orders.15.Send Thank you cards to all new customers, large purchases and to people that refer new customers.16.Handle all parts credits and returns: cores, warranties and unused new parts. Must insure proper credit invoice is received from supplier. Maintain returned parts ledger.Working hours: 8:00 AM - 5:00 PMSkills:1.-Positive attitude and personality. Able to work with the public and maintain a positive attitude in the most stressful environments. Must be able to communicate effectively with customers. Have a basic understanding of the automotive industry.2.-Able to work with minimal supervision.3.-Able to earn the trust of co-workers, vendors and customers.4.-Possess a willingness to learn new skills.5.-General understanding of automotive components.6.-Able to cope with a stressful environment and periods of stress and tension.Education:High SchoolExperience:1-4 yearsQualifications:QUALIFICATIONSB.Specific1.High School diploma.2.Good working knowledge of computers.3.Good working knowledge of standard office equipment; calculator, multi-line phone system, photocopier.4.Able to type/keyboard 40 words per minute on standard keyboard, with less than 5% error.5.Good working knowledge of Microsoft Office products: Word, Excel, Publisher, etc. 6.Minimum of 4 years experience in the automotive industry, or Customer relations, or Similar position.7.Formal Automotive Service Advisor Training.8.Valid MN Drivers License.9.Ability to work long hours when required.10.Able to lift 40 pounds. This is a Direct Hire position with a reputable locally owned Auto Repair Shop that has been in business for a very long time. Great Benefits! Monday thru Friday 8-5pm. No Weekends, No Holidays!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Myers, Florida
      • Permanent
      • $46,000 - $47,000 per year
      • 2:00 PM - 11:00 PM
      Spherion has partnered with a fast paced organization seeking an experienced Supervisor to lead their call center team on 2nd shift. This position is responsible for the overall supervision of Contact Center email/chat/phone associates. It will maintain the effectiveness and efficiency of Contact Center email/chat/phone team to deliver a high level of customer satisfaction and profitability to the organization. Support the training and development initiatives to ensure motivated staff and a positive and productive work environment. Supports and reinforces company policies, procedures, and values. This position will include: Plans and aligns, Manages complexity, Culture, Organizational savvy, Courage. This is an excellent direct hire opportunity for a motivational leader!Responsibilities:- Supervise a team of email/chat/phone Customer Consultants and Sr. Specialists.- Monitor agent performance to ensure quality and productivity standards.- Provide coaching and on-the-job training to improve performance.- Implement and execute departmental programs and play a key role in staffing decisions.- Identify and address individual and group training needs.- Provide guidance to team members when responding to changing business conditions.- Prepare and perform, in partnership with Contact Center management, associate performance appraisals.- Proactively solve problems and provide timely resolution to ensure minimal impact to customer and associate satisfaction. Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted.- Promote a supportive environment in which associates are encouraged to solve problems and address customer issues.- Handle escalated customer issues.- Communicate personal and team customer service and sales goals.- Identify critical Contact Center issues and report them to the Customer Service/Sales Manager.- Value individuality and the diverse talents of the team. Lead the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.- Other miscellaneous duties as assigned.Working hours: 2:00 PM - 11:00 PMSkills:- Proven success at leading, supervising, and motivating others- Excellent verbal and written communication skills- Strong interpersonal and relationship building skills- Strong computer proficiency in Microsoft Office products- Technical Skill - Operating Systems- Technical Skill - Microsoft Suite- Technical Skill - Process Management- Technical Skill - Project Management- Technical Skill - Reporting and AnalyticsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED - Some college preferred or equivalent combination of education and businessexperience- 3-5 years supervising staff - Supervisory experience in a Contact Center environment- 1-3 years retail customer service experience in apparel Please apply with a current resume for immediate consideration!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion has partnered with a fast paced organization seeking an experienced Supervisor to lead their call center team on 2nd shift. This position is responsible for the overall supervision of Contact Center email/chat/phone associates. It will maintain the effectiveness and efficiency of Contact Center email/chat/phone team to deliver a high level of customer satisfaction and profitability to the organization. Support the training and development initiatives to ensure motivated staff and a positive and productive work environment. Supports and reinforces company policies, procedures, and values. This position will include: Plans and aligns, Manages complexity, Culture, Organizational savvy, Courage. This is an excellent direct hire opportunity for a motivational leader!Responsibilities:- Supervise a team of email/chat/phone Customer Consultants and Sr. Specialists.- Monitor agent performance to ensure quality and productivity standards.- Provide coaching and on-the-job training to improve performance.- Implement and execute departmental programs and play a key role in staffing decisions.- Identify and address individual and group training needs.- Provide guidance to team members when responding to changing business conditions.- Prepare and perform, in partnership with Contact Center management, associate performance appraisals.- Proactively solve problems and provide timely resolution to ensure minimal impact to customer and associate satisfaction. Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted.- Promote a supportive environment in which associates are encouraged to solve problems and address customer issues.- Handle escalated customer issues.- Communicate personal and team customer service and sales goals.- Identify critical Contact Center issues and report them to the Customer Service/Sales Manager.- Value individuality and the diverse talents of the team. Lead the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.- Other miscellaneous duties as assigned.Working hours: 2:00 PM - 11:00 PMSkills:- Proven success at leading, supervising, and motivating others- Excellent verbal and written communication skills- Strong interpersonal and relationship building skills- Strong computer proficiency in Microsoft Office products- Technical Skill - Operating Systems- Technical Skill - Microsoft Suite- Technical Skill - Process Management- Technical Skill - Project Management- Technical Skill - Reporting and AnalyticsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED - Some college preferred or equivalent combination of education and businessexperience- 3-5 years supervising staff - Supervisory experience in a Contact Center environment- 1-3 years retail customer service experience in apparel Please apply with a current resume for immediate consideration!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Rockford, Illinois
      • Permanent
      • $19.00 - $21.00 per hour
      • 8:00 AM - 4:00 PM (Various Shifts Available)
      Our Global Fortune 500 Logistics client in Rockford is adding Direct Hire Customer Service Logistics Representatives to their internal team! Are you an individual who wants a career opportunity in the Logistics field with a well-respected organization? If so, keep reading! These positions offer competitive wages and benefits! The training during the program is excellent, the facility accommodations are clean, safe and inviting! The whole customer service team is well managed, tenured - and works extremely well together!* $19 - $21/HR starting wage when hired * Full benefit platform starts on Day 1 of the hire date! - Hours: Monday thru Friday from 8:00am to 4:30pm- There "may be" some overtime up to 1.5 hours when needed- Full benefit platform on Day 1 - including Major Medical, Dental, Vision, Short Term Disability and company incentive programs.- 401K / PTO / Sick / Holiday Pay- "10" - no fault attendance points when hired internally!- Will accrue 2-hours per week and up to 2-weeks in your first year for vacation!Responsibilities:The Customer Service Logistics Representative will be a first point of contact for inbound/outbound customers and employees. They will interact and assist customers, drivers and fellow team members via phone, email and fax during the course of the day. Their typical day will consist of tracing shipments, billing discrepancies, running and presenting AP and AR reports for management, invoicing/billing questions and other administrative tasks assigned.* Provide both inbound and outbound customer service support* Perform a multitude of clerical duties during the course of the day including - answering, directing phone calls, filing, data entry and billing* Will run AP/AR and other operational reports to management, various departments and customers upon request* Assist customers and drivers with expected delivery times and/or delay* Escalate calls that require dispatch or freight product support* Communicate with customers by phone or through e-mail in order to provide a great customer service experienceWorking hours: 8:00 AM - 4:00 PM (Various Shifts Available)Skills:* Excellent communication and interpersonal skills* Possess the ability to work in a busy - team orientated environment.* Intermediate computer skills leveraging Microsoft office programs and AP/AR reporting* Proficiency leveraging Alpha/Numeric software while demonstrating both speed and accuracy* Good typing skills* Experience in the customer service field is required* Must possess the ability to understand or comprehend written and/or oral instructionsEducation:High SchoolExperience:1-4 yearsQualifications:* High School Diploma or GED equivalence required* Previous experience working in a logistics environment a plus!* A minimum of 2+ years of customer service experience required Must be flexible to working in changing environments and duties * A background check is required* A drug test is requiredSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Our Global Fortune 500 Logistics client in Rockford is adding Direct Hire Customer Service Logistics Representatives to their internal team! Are you an individual who wants a career opportunity in the Logistics field with a well-respected organization? If so, keep reading! These positions offer competitive wages and benefits! The training during the program is excellent, the facility accommodations are clean, safe and inviting! The whole customer service team is well managed, tenured - and works extremely well together!* $19 - $21/HR starting wage when hired * Full benefit platform starts on Day 1 of the hire date! - Hours: Monday thru Friday from 8:00am to 4:30pm- There "may be" some overtime up to 1.5 hours when needed- Full benefit platform on Day 1 - including Major Medical, Dental, Vision, Short Term Disability and company incentive programs.- 401K / PTO / Sick / Holiday Pay- "10" - no fault attendance points when hired internally!- Will accrue 2-hours per week and up to 2-weeks in your first year for vacation!Responsibilities:The Customer Service Logistics Representative will be a first point of contact for inbound/outbound customers and employees. They will interact and assist customers, drivers and fellow team members via phone, email and fax during the course of the day. Their typical day will consist of tracing shipments, billing discrepancies, running and presenting AP and AR reports for management, invoicing/billing questions and other administrative tasks assigned.* Provide both inbound and outbound customer service support* Perform a multitude of clerical duties during the course of the day including - answering, directing phone calls, filing, data entry and billing* Will run AP/AR and other operational reports to management, various departments and customers upon request* Assist customers and drivers with expected delivery times and/or delay* Escalate calls that require dispatch or freight product support* Communicate with customers by phone or through e-mail in order to provide a great customer service experienceWorking hours: 8:00 AM - 4:00 PM (Various Shifts Available)Skills:* Excellent communication and interpersonal skills* Possess the ability to work in a busy - team orientated environment.* Intermediate computer skills leveraging Microsoft office programs and AP/AR reporting* Proficiency leveraging Alpha/Numeric software while demonstrating both speed and accuracy* Good typing skills* Experience in the customer service field is required* Must possess the ability to understand or comprehend written and/or oral instructionsEducation:High SchoolExperience:1-4 yearsQualifications:* High School Diploma or GED equivalence required* Previous experience working in a logistics environment a plus!* A minimum of 2+ years of customer service experience required Must be flexible to working in changing environments and duties * A background check is required* A drug test is requiredSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Charleston, South Carolina
      • Permanent
      • $70,000 - $80,000 per year
      • 8:00 AM - 5:00 PM
      Providing an inspired sense of leadership to a client account consisting of teams of contact center agents, team leaders and managers. Responsible for overseeing the day-to-day operations of the team to ensure consistent follow up and communication, problem solving and to meet established client metrics and Service Level Agreements (SLA's). The ideal candidate will ensure operations and financial targets are met or surpassed e.g. balanced scorecard metrics and financial indicators such as EBITDA, profit and loss, gross margins etc. The Sr. Operations Manager will also provide significant contributions to activities related to customer acquisition, customer satisfaction, client relationship management and program management.Responsibilities:Oversee all aspects of team member training and development related to programs and client needs ??? Ensure high performance standards are maintained through consistent and frequent monitoring and coaching of representatives. ??? Oversee performance and quality standard reviews to ensure outcomes meet client expectations ??? Monitor all key metrics in support of meeting/exceeding initiative objectives ??? Troubleshoot and create action plans to quickly and effectively address problems ??? Ensure all company policies and procedures are adhered to at the center which includes promoting our company values, fair process, diversity and inclusion ??? Identify process improvement opportunities to drive operational efficiencies operation ??? Collaborate with senior management to define strategic scope with measurable KPIs to achieve performance results ( agent utilization, productivity, quality, average hold time, abandonment rate, average call wrap-up time, inbound service recovery, and customer reference ability) ??? Oversee the interviewing & individual operations assessments of all candidates entering program ??? Maintain strong interlock with the hiring & training leaders and implements closed loop planning and work assignments to continuously improve hiring pool??? Manage all personnel in line with meeting key objective, conducts performance reviews and employee recognition ??? Manage all financial and budgeting responsibilities of operational support division ??? Assume full responsibility for achieving P&L projections for Call CenterWorking hours: 8:00 AM - 5:00 PMSkills:- Extensive experience in managing individual and campaign metrics - Demonstrated track record of recruiting, training, coaching and managing a 150+ agent call center to achieve performance objectives - Strong organizational and strategic planning skills - Client advocate with strong customer service skills - Ability to coach and develop program management to drive program performance - Flexibility and versatility in problem analysis and resolution requiring attention to detail - Ability to communicate across functional lines - Ability to analyze and interpret qualitative and quantitative data - Excellent interpersonal, written and oral communications and organizational skills - Experience implementing written call center procedures, scripts and processesEducation:BachelorsExperience:4-7 yearsQualifications:- Bachelor's degree from an accredited university or college with major course work in business, marketing, communications, retail management or equivalent work experience- Minimum 3+ years of campaign level management driving client, shareholder and employee satisfaction - Extensive experience in management and operations management in a customer service or call center environment - Strong understanding of P&L and campaign budgeting Preferred Experience, Skills & Competencies: ??? Experience in contact center outsourcing ??? Knowledge of programs including but not limited to Verint, IEX, Salesforce, etc. ??? Post secondary education in business and commerceSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Providing an inspired sense of leadership to a client account consisting of teams of contact center agents, team leaders and managers. Responsible for overseeing the day-to-day operations of the team to ensure consistent follow up and communication, problem solving and to meet established client metrics and Service Level Agreements (SLA's). The ideal candidate will ensure operations and financial targets are met or surpassed e.g. balanced scorecard metrics and financial indicators such as EBITDA, profit and loss, gross margins etc. The Sr. Operations Manager will also provide significant contributions to activities related to customer acquisition, customer satisfaction, client relationship management and program management.Responsibilities:Oversee all aspects of team member training and development related to programs and client needs ??? Ensure high performance standards are maintained through consistent and frequent monitoring and coaching of representatives. ??? Oversee performance and quality standard reviews to ensure outcomes meet client expectations ??? Monitor all key metrics in support of meeting/exceeding initiative objectives ??? Troubleshoot and create action plans to quickly and effectively address problems ??? Ensure all company policies and procedures are adhered to at the center which includes promoting our company values, fair process, diversity and inclusion ??? Identify process improvement opportunities to drive operational efficiencies operation ??? Collaborate with senior management to define strategic scope with measurable KPIs to achieve performance results ( agent utilization, productivity, quality, average hold time, abandonment rate, average call wrap-up time, inbound service recovery, and customer reference ability) ??? Oversee the interviewing & individual operations assessments of all candidates entering program ??? Maintain strong interlock with the hiring & training leaders and implements closed loop planning and work assignments to continuously improve hiring pool??? Manage all personnel in line with meeting key objective, conducts performance reviews and employee recognition ??? Manage all financial and budgeting responsibilities of operational support division ??? Assume full responsibility for achieving P&L projections for Call CenterWorking hours: 8:00 AM - 5:00 PMSkills:- Extensive experience in managing individual and campaign metrics - Demonstrated track record of recruiting, training, coaching and managing a 150+ agent call center to achieve performance objectives - Strong organizational and strategic planning skills - Client advocate with strong customer service skills - Ability to coach and develop program management to drive program performance - Flexibility and versatility in problem analysis and resolution requiring attention to detail - Ability to communicate across functional lines - Ability to analyze and interpret qualitative and quantitative data - Excellent interpersonal, written and oral communications and organizational skills - Experience implementing written call center procedures, scripts and processesEducation:BachelorsExperience:4-7 yearsQualifications:- Bachelor's degree from an accredited university or college with major course work in business, marketing, communications, retail management or equivalent work experience- Minimum 3+ years of campaign level management driving client, shareholder and employee satisfaction - Extensive experience in management and operations management in a customer service or call center environment - Strong understanding of P&L and campaign budgeting Preferred Experience, Skills & Competencies: ??? Experience in contact center outsourcing ??? Knowledge of programs including but not limited to Verint, IEX, Salesforce, etc. ??? Post secondary education in business and commerceSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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