13 Temp To Perm Customer Service & Call Center jobs found

Our Port Saint Lucie Spherion Office is seeking multiple experienced Medical Customer Service Representatives to work in the Urology department for a very busy medical call center in Port St. Lucie.Responsibilities:-Handle large amounts of inbound and outbound calls in a timely manner-Keep accurate records of all customer conversations-Follow company protocols when needing to escalate calls to supervisor.-Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer serviceWorking hours: 8:00 AM - 5:00 PMSkills:-Exceptional customer service-Active listening skills-Excellent verbal/written communication skills-Proficiency with computers, software, and strong data entry skillsEducation:High SchoolExperience:1-4 yearsQualifications:-Minimum of 1 year medical and or/call center experience required-High School Diploma or GED required-Must pass a multi-state background and drug screen Please apply online or email the recruiter directly at ashleytuccio@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Spherion Jacksonville is looking for an Account Manager for our client in Riverside. The Account Manager position is responsible for the implementation of new clients, as well as ongoing management of existing clients. This position requires strong customer service, critical thinking, and time management skills. Individuals in this position are expected to promptly answer emails and phone calls from clients and brokers regarding account inquiries, processing and auditing of client data, and contact clients regarding account information, when necessary.Responsibilities:Work with a team of professionals to complete Affordable Care Act reporting for assigned national customersAct as the main point of contact for all assigned clients and brokersBuild and strengthen client relationships to achieve long-term partnerships- Maintain accurate client records and track contract updates- Liaise between the client and internal teams- Ongoing planning sessions and training to educate clients- Perform regulatory audits- Regularly work 40+ hour weeks as workload requires and as approved by manager- Additional duties as requested by managementWorking hours: 8:00 AM - 5:00 PMSkills:- Communicate effectively in both written and verbal form- Professional- Experience in delivering client-focused solutions based on customer needs- Ability to work both independently and as part of a team- Manage time-sensitive tasks effectively- Above average knowledge of Excel, Word, and PowerPoint- Exceptional decision-making, organizational, and administrative skills- Flexible mindset and willingness to take on new challenges- Thrive in a fast-paced environment- Maintain strict deadlines- Attention to detailEducation:AssociateExperience:1-4 yearsQualifications:- High school diploma or equivalent required- Associate degree preferred- Bachelor's degree preferred- Customer service/account management experience required- Sales Please call us today if this is a good fit for you!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

This position is responsible for assisting our internal and external customers with product questions and concerns while maintaining a high level of customer service.Responsibilities:-Processing orders-Keying data into PC systems -Scheduling jobs using MS Excel and proprietary industry specific PC applications.-Using telephones to contact customers and vendors. -Route calls to appropriate other Depts. in business. -Be accurate and a solid multi-tasker!Working hours: 8:00 AM - 5:00 PMSkills:MS Excel and PC skills. Alphanumeric data entry skills. Ability to handle calls, call routing and keying simultaneously. Able to work cohesively in a small department / call center.Education:High SchoolExperience:1-4 yearsQualifications:High school diplomaBilingual - English and Spanish (required) Minimum of 2 years of call center and/or administrative based experience. Logistics coordination background extremely helpful. Solid PC and MSExcel skills. Please apply today! Don't miss out.Spherion_gtwb_sarasotaSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Our Port Saint Lucie Spherion Office is seeking multiple experienced Medical Customer Service Representatives to work in the Ostomy department for a very busy medical call center in Port St. Lucie.Responsibilities:-Handle large amounts of inbound and outbound calls in a timely manner-Keep accurate records of all customer conversations-Follow company protocols when needing to escalate calls to supervisor.-Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer serviceWorking hours: 8:00 AM - 5:00 PMSkills:-Exceptional customer service-Active listening skills-Excellent verbal/written communication skills-Proficiency with computers, software, and strong data entry skillsEducation:High SchoolExperience:1-4 yearsQualifications:-Minimum of 1 year medical and or/call center experience required-High School Diploma or GED required-Must pass a multi-state background and drug screen Please apply online or email the recruiter directly at ashleytuccio@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Spherion Staffing Ocala is hiring for Customer Experience Specialists in a Servicing Department. This is a temp to hire opportunity starting between $15.50- $16/hour depending on experience. Qualified applicants must be able to work Monday to Friday from 10:30A-7:00P (May start as early as 9:00A occasionally).We are looking to bring on a friendly, self-motivated, team player who seeks the opportunity to grow and learn.Responsibilities:-Effectively identify customer needs, resolve issues and provide a customer experience-Exceed all Daily, Weekly and Monthly call performance targets/metrics (e.g. answer time, abandon rate) as set forth by management-Inbound calls along with Outbound welcome and payment reminder calls-Accurately responds and educates borrowers on inbound service inquiries-Identify borrower???s request/inquiry through effective listening skills-Maintains borrower records and updates customer account information-Follow and deliver scripted campaigns-Provide feedback/information to supervisors upon request-Perform other duties as assignedWorking hours: 10:30 AM - 7:00 PMSkills:-Intermediate in Microsoft Office programs (Word, Excel, PowerPoint)-Word processing (speed and accuracy)-MSP or FICS' Mortgage Servicer a plus-Email-Internet software-Use typical office equipment (computers, fax, phones, copiers, scanners, projectors, etc.)Education:High SchoolExperience:1-4 yearsQualifications:-Two years??? Customer Service experience in a customer call center is preferred-Mortgage industry and/or Financial Services experience is a plus-Bilingual: Verbal and written communication skills for English and Spanish is preferred-Ability to handle high volume of phone calls-Ability to multitask and effectively manage time-Ability to communicate effectively ??? both in written and verbal form-High school diploma or its equivalent-Excellent organizational skills and strong work ethic. Apply now - or call and talk to a recruiter at Spherion today at 352-622-5273We will accept walk in applicants!500 SW 10th Street, Suite 309 Ocala, FL 34471Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Spherion Jacksonville is looking for a Collections Specialist for our client near St. John's Town Center.Responsibilities:- Run and review customer aging on a weekly basis and address delinquencies- Outbound calls to accounts with past due balances to determine reason for nonpayment- Maintain detailed account notes and follow up information regarding collection calls and status- Make suggestions to improve processes that allow customers to pay invoices within terms- Respond to phone, email, and fax requests from customers for invoice copies, statement copies, proof of deliveries, and other necessary information to allow customers to make payments- Input customer credit card payments/refunds into the system- Resolve customer short payments by determining if credits or repayments are required- Work with appropriate departments to resolve invoice discrepancies related to pricing, tax, or shipping, or duplicate billings- Identify unapplied cash payments and submit requests to match up payments and invoices accurately- Request tax exemption certificates and ensure accounts maintain current exemption status- Assist in managing shared mailbox with incoming customer requests- Recognize when accounts should be escalated for non-payment and take appropriate action to resolve balances- Effectively communicate with Sales Reps when they need to be informed about account status or involved in resolving non-payment issues- Submit electronic billing through customer portals- Maintain bookkeeping databases and spreadsheets, updating information as needed- Communicate with previous clients and customers to request payment and arrange payment plans- Collect payment from customers and accurately record it into the system- Create reports and balance sheets that document overall profits and losses- Update client accounts based on payment or contact informationWorking hours: 8:00 AM - 5:00 PMSkills:- Typing/computer keyboard- Utilize computer software- Retrieve and compile information- Maintain records/logs- Verify data and information- Organize and prioritize information/tasks- Operate office equipment- Verbal communication- Written communication- Investigate, evaluate, recommend action- Basic mathematical concepts (e.g. add, subtract)Education:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or Equivalent- Prior Accounting experience or equivalent combination of education and experience- Ability to develop and maintain collaborative relationships with all levels within the organization- Possess intermediate to advanced level knowledge of Microsoft Office software applications- Use of SAP- 1-3 years experience in Accounts Receivable Please call us today if this sounds like the position you've been looking for!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

The Melbourne Spherion Office is seeking an experienced Medical CSR to work at a medical office on a temp to hire opportunity paying $14- $16/hr in Titusville.Responsibilities:-Develop and maintain working knowledge of current products and services offered by the company-Answer all calls and emails in a timely manner, in adherence to their goals-Document all call information according to standard operating procedures-Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs-Process orders, route calls to appropriate resource, and follow up on customer calls where necessary-Review all required documentation to ensure accuracy-Accurately process, verify, and/or submit documentation and orders-Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles-Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required-Must be able to navigate through multiple online EMR systems to obtain applicable documentation-Enter and review all pertinent information in EMR system including authorizations and expiration datesWorking hours: 8:30 AM - 5:00 PMSkills:-Excellent customer service skills-Analytical and problem-solving skills with attention to detail-Decision Making-Excellent ability to communicate both verbally and in writing-Ability to prioritize and manage multiple tasks-Proficient computer skills and knowledge of Microsoft Office-General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.-Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team.-Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. -Ability to work independently as well as follow detailed directives-Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction Computer skills including knowledge of Microsoft Office applicationsEducation:High SchoolExperience:1-4 yearsQualifications:-High School Diploma or equivalent-One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.-Previous medical experience is required Please apply online or email your resume directly the recruiter ashleytuccio@spherion.com for considerationSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Our Spherion Melbourne office is seeking a part time Administrative Assistant to assist a busy legal firm. This position is 28 hours max a week, is temp to hire, and is paying $17/hr.Responsibilities:-Provide support to clients and staff in a courteous and professional manner via email, phone and in person. -Efficiently navigate through database to obtain information while simultaneously documenting all communication and activity.-Acting as liaison between client, reporter, and the law firm.-Maintaining discretion while processing confidential information.-Researching complaints, coordinating resolutions, and following up to ensure client satisfaction.-Nurturing and developing client and reporter relationships.Working hours: 8:00 AM - 5:00 PMSkills:-Ability to multitask and handle various tasks assigned-Self-motivated, detail-oriented and quality focused-Able to exhibit high level of confidentiality-Knowledge of Microsoft Office Suite of programsEducation:High SchoolExperience:1-4 yearsQualifications:-Must have a High School Diploma or GED-Must be able to pass a multi state background and drug screen-Must have excellent written and verbal communication skills-A minimum of 1 year of Admin experience is required Please apply online or email your resume directly to the recruiter at ashleytuccio@spherion.comSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Spherion Gainesville, FL has a client looking for Representatives to provide customer service in Alachua, FL location. You will use your exceptional customer service skills to excel in this position. Let's get to work. Will provide trainingTemporary with the possibility of a permanent position Alachua, FL Schedule: FT, M-F, 10am - 7pm or 11am - 8pmSalary: $16.50/hrResponsibilities:- Provide excellent customer service via incoming and outgoing telephone calls, emails and other correspondence - Data entry of all customer service inquiries- Work within databases and other programs/applications - Maintain confidentiality at all times- Assist with creating accounts and website questions- Other duties as assignedWorking hours: 10:00 AM - 8:00 PMSkills:- Able to multitask- Maintain confidentiality- Excellent communication skills both written and verbalEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or equivalent - Salesforce experience highly preferred- Bilingual English/Spanish a plus Are you ready to start your next career? Please click apply or call us at 352-378-2300 to inquire about our job opportunities.We offer Medical, Dental, 401(k) and bonuses! We pay weekly!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Spherion Jacksonville is looking for a Data Analyst for our client located in Riverside. The Data Analyst position is responsible for analyzing client data, reformatting it into the required template, and reviewing it for accuracy and completion. The ideal Data Analyst is committed to accuracy and efficiency and is comfortable working long hours under tight deadlines. The position requires strong analytical skills as the Data Analyst often handles complex data in multiple formats from multiple sources. The position also requires good communication skills as the Data Analyst provides audits of client data and collaborates closely with team members to problem solve.Responsibilities:- Use critical thinking and technical skills to manipulate client data into the required format and to analyze data for accuracy and completion- Use knowledge of Affordable Care Act regulations to flag possible inconsistencies and errors in client data- Provide concise written feedback on client data- Communicate regularly with team members to resolve questions and provide status updates- Develop technical skills and understanding of regulations to improve accuracy and efficiency- Maintain strict deadlines in a fast-paced environment- Regularly work 40+ hour weeks as workload requires- Load data to proprietary software and troubleshoot errors- Additional duties as requested by managementWorking hours: 8:00 AM - 5:00 PMSkills:- Intermediate-High level knowledge of Excel functions and formulas- Strong analytical and critical thinking skills- Strong attention to detail- Strong team-oriented work ethic- Ability to communicate professionally both verbally and in writing- Ability to learn and retain new information quickly- Strong focus and time management skills- Strong prioritization and organizational skills- Comfortable working independently- Flexible mindset and willingness to take on new challengesEducation:AssociateExperience:1-4 yearsQualifications:- High school diploma or equivalent required- Associate degree preferred- Bachelor's degree preferred- Data processing experience preferred- 3+ years of Excel experience- Familiarity with Microsoft Access is a plus Please call us today if you have the right background for this opportunity!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

This position is primarily responsible for assisting customers with product questions/problems, orderinquiries/placing orders, and other customer related questions. Works as a team with co-workers andmanager/supervisors to ensure quality customer service is given to our customers in an ever changingwork environment by performing the following duties.Responsibilities:-Attracts potential customers by answering product and service questions; suggesting informationabout other products and services-Opens customer accounts by recording account information in CRM/database software.-Maintains customer records by updating account information in CRM/database software.-Place order via Phone, Mail, E-mail, or chat.-Maintains sales goals by up/cross selling products-Resolves product or service problems by clarifying the customer's complaint; determining the causeof the problem; selecting and explaining the best solution to solve the problem; expeditingcorrection or adjustment; following up to ensure resolution. Via all service channels (case, email,mail, chat, and phone)Working hours: 12:30 PM - 9:00 PMSkills:LANGUAGE SKILLS:Ability to read and interpret documents such as safety rules, operating and maintenance instructions,and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectivelybefore groups of customers or employees of the organization.MATHEMATICAL SKILLS:Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.REASONING ABILITY:Ability to solve practical problems and deal with a variety of concrete variables in situations where onlylimited standardization exists. Ability to interpret a variety of instructions furnished in written, oral,diagram, or schedule form.COMPUTER SKILLS:To perform this job successfully, an individual should have knowledge of Database Software;Spreadsheet Software; Internet software; Order Processing Systems; Project Management software;Word Processing Software; Electronic Mail Software.OTHER SKILLS AND ABILITIES:- Excellent written and verbal communication skills.- Excellent telephone manner with clear, concise and professional communication skills.- Type a minimum of 30 words per minute.Education:High SchoolExperience:1-4 yearsQualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. Several ways to Apply-? Apply in person MONDAY- FRIDAY between the hours of 9:00am-12:00pm or call our office to schedule an appointment!Address: 12500 World Plaza Ln bldg 40 suite 1, Fort Myers, FL 33907? Apply on line www.spherionjobcentral.com? Email your resume by replying to this post? Call our office at 239-939-9999 for more informationSpherion_gtwb_fortmyersSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Customer Service Representatives answer incoming calls within company established guidelines to provide prompt and courteous service to callers.Responsibilities:They analyze patient accounts to ensure all necessary information needed is obtained and added to the account appropriately. They process all incoming mail correspondence from any and all parties who submit correspondence.Working hours: 7:30 AM - 6:30 PMSkills:-Answer incoming calls from all parties and review accounts for any missing or additional information that may be needed.-Verify insurance eligibility to ensure information on the account is correctly loaded for billing.-Enter medical billing information into daily registers. -Collect payments from all parties for outstanding balances on an account(s).-Screen patients for financial assistance and help them with the application process.-Document complete and accurate information regarding each phone call into the account(s).Education:High SchoolExperience:0-1 yearsQualifications:- High school required - Associates degree preferred. - Prior call center experience HIGHLY desired.- To perform this job successfully, an individual should have knowledge of Word Processing software, Spreadsheet software and E-mail software. Apply today. Great national company here in Sarasota looking for great people.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

This position is a combined customer service and warehouse position. Candidate will be wearing a wireless headset, working in a cubicle setting while answering customer calls, taking written orders and entering orders into the database. This is a perfect position for someone that loves customer service but doesn't want to be stuck behind a desk all day.Responsibilities:This person will be responsible for the order from the point of taking initial order, printing out order slips, packing slips, picking the order from merchandise stock, and packing/ shipping the order for UPS and FedEx.Working hours: 8:45 AM - 5:15 PMSkills:Worker must be able to priortize, have great verbal and written communication skills, and customer service oriented. Previous warehouse or retail experience, picking, packing, and inventory management is a plus.Must be able to lift up to 40 pounds occasionally.Education:High SchoolExperience:1-4 yearsQualifications:Data entryCustomer service experience Very relaxed Dress Code, Shorts are allowed, closed toed shoes. MUST bring lunch as there is no place to get lunch near by. Upon conversion Long-term benefits include 401k, accrued PTO timeSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.