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      • Santa Barbara, California
      • Temporary
      • $20.00 - $22.50 per hour
      • 8:00 AM - 5:00 PM
      Are you an experienced customer service/admin professional in immediate need of full-time work? Interested in getting your foot in the door with a reputable medical company in Santa Barbara? If so -- this is the position for you!Our client, a large medical facility in Santa Barbara, has an immediate need from now through February 2022 for an experienced customer service professional to join their team. Candidates will be asked to perform general administrative and customer service duties while supporting the staff in other ways.Responsibilities:Responsible for the oversight of monitoring/guiding patients and employees entering the facilities or triaging calls.1. Answers questions as it relates to Covid protocol and procedure. Escalates as necessary.Percentage of time: 35%2. Asks questions as it relates to Covid symptoms/screening.Percentage of time: 35%3. Takes temperatures as needed.Percentage of time: 15%4. Greets customers (employees, patients and visitors) respectfully.Percentage of time: 10%5. Other duties as assignedPercentage of time: 5%Working hours: 8:00 AM - 5:00 PMSkills:- Bilingual English-Spanish preferred.- Excellent analytical and problem-solving skills. Ability to identify and service multiple calls, requests, and tasks at one time while maintaining a professional manner. Ability to prioritize work.- Excellent human relations skills to interact professionally, pleasantly, and effectively with clients in person and on the telephone.- The employee communicates effectively.- Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures. Prefer knowledge of medical terminology.Education:AssociateExperience:1-4 yearsQualifications:Minimum: Associate degree or high school diploma plus 2 years experience in customer service.Preferred: Customer service experience in health care field. Apply with resume TODAY or call our office at 805-683-1600! Act fast!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
      Are you an experienced customer service/admin professional in immediate need of full-time work? Interested in getting your foot in the door with a reputable medical company in Santa Barbara? If so -- this is the position for you!Our client, a large medical facility in Santa Barbara, has an immediate need from now through February 2022 for an experienced customer service professional to join their team. Candidates will be asked to perform general administrative and customer service duties while supporting the staff in other ways.Responsibilities:Responsible for the oversight of monitoring/guiding patients and employees entering the facilities or triaging calls.1. Answers questions as it relates to Covid protocol and procedure. Escalates as necessary.Percentage of time: 35%2. Asks questions as it relates to Covid symptoms/screening.Percentage of time: 35%3. Takes temperatures as needed.Percentage of time: 15%4. Greets customers (employees, patients and visitors) respectfully.Percentage of time: 10%5. Other duties as assignedPercentage of time: 5%Working hours: 8:00 AM - 5:00 PMSkills:- Bilingual English-Spanish preferred.- Excellent analytical and problem-solving skills. Ability to identify and service multiple calls, requests, and tasks at one time while maintaining a professional manner. Ability to prioritize work.- Excellent human relations skills to interact professionally, pleasantly, and effectively with clients in person and on the telephone.- The employee communicates effectively.- Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Knowledge of administrative and clerical procedures. Prefer knowledge of medical terminology.Education:AssociateExperience:1-4 yearsQualifications:Minimum: Associate degree or high school diploma plus 2 years experience in customer service.Preferred: Customer service experience in health care field. Apply with resume TODAY or call our office at 805-683-1600! Act fast!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
      • Butte, Montana
      • Temporary
      • $22.00 - $24.00 per hour
      • 8:00 AM - 5:00 PM
      Opportunity to work with a dynamic Service Delivery team in a corporate environment in Butte, Montana. Be the first point of contact for employees, vendors and managers seeking IT support. This is a temporary project with a duration of approximately 10-12 weeks with opportunity for long term depending on performance and position availability. This position will work in support of transitioning users to Windows platform and other IT functions to support the company. Duration has been updated to provide support until project completion.Responsibilities:Be present and visible to support to users internal and external, providing solutions to the following: IT related issues, Facilities support, POS (Point of Sale) applications and general upgrades and maintenance. Must be detail oriented and ability to communicate solutions in both verbal and written format. Act as a liaison between employees, customers , technical escalation groups and vendors. Performs a variety of IT support tasks relating to handheld, desktop and laptops, printers and other devices.Working hours: 8:00 AM - 5:00 PMSkills:Excellent communication skills, both verbal and written. Ability to maintain a high level of professionalism and composure to ensure sound decision making in a busy, time sensitive , fast paced environment. Proficient in Microsoft Office Suite (Excel and Work) Experience working with Internet browser software (browser based applications). Ability to learn and work with IT system management and support tools. Ability understaqnd, comprehend and convey information from various technical manuals. High school , technical school or related degree work plus experience as equivalent.Education:No Degree RequiredExperience:1-4 yearsQualifications:Must be able to meet the physical demands of the essential functions of the position. Sit and stand, stoop. Dexterity of hands and fingers for keyboard and device operations. Bending, twisting, squatting, kneeling and ability to work in confined areas. Lifting and transporting equipment on occasion from to to 50 pounds. Criminal background check and three (3) work related references. Valid Drivers License with acceptable driving record and ability to be insured. Interested candidates go to spherion.com/Apply. Attach a detailed resume. For questions or assistance, contact the local Spherion Staffing and Recruiting office in Butte, Montana at 406-782-1130 or visit us at 1015 A. South Montana Street. KathyHenningsen@spherion.com. Great opportunity to work with a dedicated team! Let's Get To Work!!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Opportunity to work with a dynamic Service Delivery team in a corporate environment in Butte, Montana. Be the first point of contact for employees, vendors and managers seeking IT support. This is a temporary project with a duration of approximately 10-12 weeks with opportunity for long term depending on performance and position availability. This position will work in support of transitioning users to Windows platform and other IT functions to support the company. Duration has been updated to provide support until project completion.Responsibilities:Be present and visible to support to users internal and external, providing solutions to the following: IT related issues, Facilities support, POS (Point of Sale) applications and general upgrades and maintenance. Must be detail oriented and ability to communicate solutions in both verbal and written format. Act as a liaison between employees, customers , technical escalation groups and vendors. Performs a variety of IT support tasks relating to handheld, desktop and laptops, printers and other devices.Working hours: 8:00 AM - 5:00 PMSkills:Excellent communication skills, both verbal and written. Ability to maintain a high level of professionalism and composure to ensure sound decision making in a busy, time sensitive , fast paced environment. Proficient in Microsoft Office Suite (Excel and Work) Experience working with Internet browser software (browser based applications). Ability to learn and work with IT system management and support tools. Ability understaqnd, comprehend and convey information from various technical manuals. High school , technical school or related degree work plus experience as equivalent.Education:No Degree RequiredExperience:1-4 yearsQualifications:Must be able to meet the physical demands of the essential functions of the position. Sit and stand, stoop. Dexterity of hands and fingers for keyboard and device operations. Bending, twisting, squatting, kneeling and ability to work in confined areas. Lifting and transporting equipment on occasion from to to 50 pounds. Criminal background check and three (3) work related references. Valid Drivers License with acceptable driving record and ability to be insured. Interested candidates go to spherion.com/Apply. Attach a detailed resume. For questions or assistance, contact the local Spherion Staffing and Recruiting office in Butte, Montana at 406-782-1130 or visit us at 1015 A. South Montana Street. KathyHenningsen@spherion.com. Great opportunity to work with a dedicated team! Let's Get To Work!!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Lehi, Utah
      • Temp to Perm
      • $18.00 per hour
      • 9:00 AM - 5:00 PM
      LOOKING FOR A SALES JOB WITH BASE PAY AND COMMISSION? THIS IS IT!We are building a new category of insurance around consumers' everyday inconveniences (instead of rare catastrophes). We give online shoppers consistent, 30-day refund options everywhere they shop with Return Assurance, and help E-commerce merchants predict net sales with Net Sales Guarantee.THE ROLEWe are looking for a well organized and internally motivated Sales Development Representative to support our 2022 growth goals through partner acquisition. You'll build a solid pipeline of potential partners - who you engage through thoughtful, proactive outreach. Since we're a lean, fast-growing startup you'll be instrumental in the building out of our distribution team and responsible for contributing to the messaging and processes that we ultimately build around as we scale. This is a 2-month contract-to-hire position with the option to convert to a permanent member of staff based on performance and the current needs of the business.Responsibilities:Qualifying leads generated by marketing and making the first contact with those accounts to generate interestIdentifying key stakeholders through internet research, social media monitoring, and messagingLeveraging outbound lead channels such as cold calling, email and social media to qualify and set sales meetingsWorking hours: 9:00 AM - 5:00 PMSkills:Great communication skills and IT fluencyA strong mix of tenacity and curiosity to help educate potential customersExcellent priority management skills; the ability to manage complex projects and multi-task in a fast-paced environment.A relentless approach to achieving goals and resilience in the face of a challenge or ambiguityThe motivation to develop your sales acumen and a passion to accelerate your career in salesEducation:No Degree RequiredExperience:0-1 yearsQualifications:1+ years of sales or relevant customer-facing experienceBachelor's degree or equivalent experience (preferred)BONUS POINTSFamiliarity with modern CRM?s and other sales toolsPrevious experience working at an early-stage startup APPLY HERE--OR--Text SALES to 801-519-5093Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      LOOKING FOR A SALES JOB WITH BASE PAY AND COMMISSION? THIS IS IT!We are building a new category of insurance around consumers' everyday inconveniences (instead of rare catastrophes). We give online shoppers consistent, 30-day refund options everywhere they shop with Return Assurance, and help E-commerce merchants predict net sales with Net Sales Guarantee.THE ROLEWe are looking for a well organized and internally motivated Sales Development Representative to support our 2022 growth goals through partner acquisition. You'll build a solid pipeline of potential partners - who you engage through thoughtful, proactive outreach. Since we're a lean, fast-growing startup you'll be instrumental in the building out of our distribution team and responsible for contributing to the messaging and processes that we ultimately build around as we scale. This is a 2-month contract-to-hire position with the option to convert to a permanent member of staff based on performance and the current needs of the business.Responsibilities:Qualifying leads generated by marketing and making the first contact with those accounts to generate interestIdentifying key stakeholders through internet research, social media monitoring, and messagingLeveraging outbound lead channels such as cold calling, email and social media to qualify and set sales meetingsWorking hours: 9:00 AM - 5:00 PMSkills:Great communication skills and IT fluencyA strong mix of tenacity and curiosity to help educate potential customersExcellent priority management skills; the ability to manage complex projects and multi-task in a fast-paced environment.A relentless approach to achieving goals and resilience in the face of a challenge or ambiguityThe motivation to develop your sales acumen and a passion to accelerate your career in salesEducation:No Degree RequiredExperience:0-1 yearsQualifications:1+ years of sales or relevant customer-facing experienceBachelor's degree or equivalent experience (preferred)BONUS POINTSFamiliarity with modern CRM?s and other sales toolsPrevious experience working at an early-stage startup APPLY HERE--OR--Text SALES to 801-519-5093Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Mankato, Minnesota
      • Temp to Perm
      • $15.00 - $16.00 per hour
      • 8:00 AM - 5:00 PM
      We have a wonderful opportunity for an adminsitrative professional who loves to assist customers! This position is long-term, temp-to-hire and offers full-time hours Monday-Friday.Position summary: As the Sales Operations Coordinator, you'll play a role in supporting the Sales Department by completing tasks that lead our organization towards operational effectiveness. The ideal candidate will be skilled in both technology duties as well as administrative duties. The Sales Operations Coordinator will report directly to the Sales Manager.Responsibilities:Learn ERP system P21 and procedures.Understand business model as it pertains to products and margins.Understanding concepts of pricing, delivery, cancellations, returns, and customer contracts.Set up new customers and maintain existing customer records in ERP system.Respond to Customer requests for standard quotations, stock checks, catalogues & samples.Enter sales orders & sample orders for products into ERP system and send customer confirmations.Create and update product specifications, work instructions and other documentation as required.Support action items from Sales Manager to ensure completion in a timely manner.Document customer communication including account highlights and issues.Report on department activities and goals.Working hours: 8:00 AM - 5:00 PMSkills:Attention to detail and accuracy.Good verbal and written communication skills.Strong team player works effectively and efficiently in a collaborative environment.Education:High SchoolExperience:1-4 yearsQualifications:Proficient in Office 365 & Microsoft Products, ERP knowledge helpful.2+ years of Experience in customer service or sales related role.College degree preferred but not required. APPLY TODAY!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      We have a wonderful opportunity for an adminsitrative professional who loves to assist customers! This position is long-term, temp-to-hire and offers full-time hours Monday-Friday.Position summary: As the Sales Operations Coordinator, you'll play a role in supporting the Sales Department by completing tasks that lead our organization towards operational effectiveness. The ideal candidate will be skilled in both technology duties as well as administrative duties. The Sales Operations Coordinator will report directly to the Sales Manager.Responsibilities:Learn ERP system P21 and procedures.Understand business model as it pertains to products and margins.Understanding concepts of pricing, delivery, cancellations, returns, and customer contracts.Set up new customers and maintain existing customer records in ERP system.Respond to Customer requests for standard quotations, stock checks, catalogues & samples.Enter sales orders & sample orders for products into ERP system and send customer confirmations.Create and update product specifications, work instructions and other documentation as required.Support action items from Sales Manager to ensure completion in a timely manner.Document customer communication including account highlights and issues.Report on department activities and goals.Working hours: 8:00 AM - 5:00 PMSkills:Attention to detail and accuracy.Good verbal and written communication skills.Strong team player works effectively and efficiently in a collaborative environment.Education:High SchoolExperience:1-4 yearsQualifications:Proficient in Office 365 & Microsoft Products, ERP knowledge helpful.2+ years of Experience in customer service or sales related role.College degree preferred but not required. APPLY TODAY!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fargo, North Dakota
      • Temp to Perm
      • $15.00 - $17.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion Staffing is interviewing for Dispatch/Customer Service Associates for a local client in their business. The Dispatch/Customer Service Associate will provide direct customer service; take inbound calls and promote customer satisfaction.Schedule is 8 am-5 pm Monday-Friday, working every 6th weekend. During the busy season and spring time, there may be some Sunday work as well.Pay $15-17/hour DOEResponsibilities:- Book service appointments for customers who call in- Respond to customer requests, resolving issues to their satisfaction- Be professional and establish customer rapport, encouraging repeat business- Participate in training to help with booked calls and practice outbound calling- Follow the company's plan for resolving customer complaints quickly and favorably- Maintain and update customer database with complete and accurate informationResponsibilities:See aboveWorking hours: 8:00 AM - 5:00 PMSkills:Requirements:-Must have experience and a proven track record in customer service-IT competent-Highly organized with exceptional follow-through abilities-Strong verbal and written communication-Ability to build trust and demonstrate empathy-Engaging personality that blends well with a fast-paced, goal-driven environment-Competitive individual contributor who also loves to win as a team-Highly motivated, flexible and have a great attitudeEducation:High SchoolExperience:1-4 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply If you have any questions please contact Janine Eberhart at 701-412-2894Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is interviewing for Dispatch/Customer Service Associates for a local client in their business. The Dispatch/Customer Service Associate will provide direct customer service; take inbound calls and promote customer satisfaction.Schedule is 8 am-5 pm Monday-Friday, working every 6th weekend. During the busy season and spring time, there may be some Sunday work as well.Pay $15-17/hour DOEResponsibilities:- Book service appointments for customers who call in- Respond to customer requests, resolving issues to their satisfaction- Be professional and establish customer rapport, encouraging repeat business- Participate in training to help with booked calls and practice outbound calling- Follow the company's plan for resolving customer complaints quickly and favorably- Maintain and update customer database with complete and accurate informationResponsibilities:See aboveWorking hours: 8:00 AM - 5:00 PMSkills:Requirements:-Must have experience and a proven track record in customer service-IT competent-Highly organized with exceptional follow-through abilities-Strong verbal and written communication-Ability to build trust and demonstrate empathy-Engaging personality that blends well with a fast-paced, goal-driven environment-Competitive individual contributor who also loves to win as a team-Highly motivated, flexible and have a great attitudeEducation:High SchoolExperience:1-4 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply If you have any questions please contact Janine Eberhart at 701-412-2894Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Asheville, North Carolina
      • Temporary
      • $14.00 - $15.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion is hiring for Customer Service Representatives for a Government Entity located here in Buncombe County NC. While customer service experience is preferred, it is not required. Entry level candidates are encouraged to apply!Responsibilities:-Interact directly with clients via telephone, email, online chat or in person to provide support and information-Utilize customer contact list to schedule appointments and track pertinent information-Field customer questions and concerns and forward all issues to the assigned specialist or other appropriate team member-Maintain customer accounts and records of client interactions with details entered into databaseWorking hours: 8:00 AM - 5:00 PMSkills:Excellent communication skills including active listeningAble to work in a fast paced, very busy environmentDetail oriented and organizedProficient on computers and technologyAble to multi-task and work on several projects at onceEducation:High SchoolExperience:1-4 yearsQualifications:At least 1 year customer service experience Proficient on Google Suites and MS Office SuitesPrevious customer service experience a plusType 50+ WPM Apply today at www.spherion.com or text the word "JOBS" to 828-348-0390!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is hiring for Customer Service Representatives for a Government Entity located here in Buncombe County NC. While customer service experience is preferred, it is not required. Entry level candidates are encouraged to apply!Responsibilities:-Interact directly with clients via telephone, email, online chat or in person to provide support and information-Utilize customer contact list to schedule appointments and track pertinent information-Field customer questions and concerns and forward all issues to the assigned specialist or other appropriate team member-Maintain customer accounts and records of client interactions with details entered into databaseWorking hours: 8:00 AM - 5:00 PMSkills:Excellent communication skills including active listeningAble to work in a fast paced, very busy environmentDetail oriented and organizedProficient on computers and technologyAble to multi-task and work on several projects at onceEducation:High SchoolExperience:1-4 yearsQualifications:At least 1 year customer service experience Proficient on Google Suites and MS Office SuitesPrevious customer service experience a plusType 50+ WPM Apply today at www.spherion.com or text the word "JOBS" to 828-348-0390!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Myers, Florida
      • Temp to Perm
      • $13.00 per hour
      • 7:00 AM - 12:00 AM
      pherion staffing is seeking customer service agents for Chico's contact center. YOU MUST LIVE IN FLORIDA.We are looking for night shift workers after a 3 week 9am-6pm training starting February 7th. You must be available to work weekend shifts.This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information.You will need your own computer (laptop or desktop) with Windows 7 or 10 and high speed internet. A webcam and headset can be provided if you do not own.Responsibilities:It is an inbound call center so you will be receiving calls from customers who are placing orderUse customer service and sales skills to optimize the opportunity of each customer contact.Identify and handle customer phone inquiries completely and accurately.Resolve customer complaints and problems to the satisfaction of the customer.Educate the customer about the products and services.Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.Maximize opportunities to upsell or cross-sell company products and servicesAlert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.Working hours: 7:00 AM - 12:00 AMSkills:Situational AdaptabilityAction OrientedTechnical Skills - Microsoft SuiteDecision QualityTechnical Skills - Customer ServiceEducation:High SchoolExperience:0-1 yearsQualifications:2 + years of customer service experienceOutstanding interpersonal and relationship building skillsExcellent verbal and written communicationExcellent detail orientation, with the ability to learn and follow policies and procedures correctlyStrong computer proficiency in Microsoft Office productsAbility to organize and communicate information clearly Spherion_gtwb_fortmyersSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      pherion staffing is seeking customer service agents for Chico's contact center. YOU MUST LIVE IN FLORIDA.We are looking for night shift workers after a 3 week 9am-6pm training starting February 7th. You must be available to work weekend shifts.This is a high volume and fast paced environment where you will be working off of 2 computer screens and will be required to multi-task efficiently. You will follow up with customers via phone, email and fax to retrieve any necessary information.You will need your own computer (laptop or desktop) with Windows 7 or 10 and high speed internet. A webcam and headset can be provided if you do not own.Responsibilities:It is an inbound call center so you will be receiving calls from customers who are placing orderUse customer service and sales skills to optimize the opportunity of each customer contact.Identify and handle customer phone inquiries completely and accurately.Resolve customer complaints and problems to the satisfaction of the customer.Educate the customer about the products and services.Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.Maximize opportunities to upsell or cross-sell company products and servicesAlert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.Working hours: 7:00 AM - 12:00 AMSkills:Situational AdaptabilityAction OrientedTechnical Skills - Microsoft SuiteDecision QualityTechnical Skills - Customer ServiceEducation:High SchoolExperience:0-1 yearsQualifications:2 + years of customer service experienceOutstanding interpersonal and relationship building skillsExcellent verbal and written communicationExcellent detail orientation, with the ability to learn and follow policies and procedures correctlyStrong computer proficiency in Microsoft Office productsAbility to organize and communicate information clearly Spherion_gtwb_fortmyersSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Asheville, North Carolina
      • Temp to Perm
      • $14.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion is hiring a Customer Service Representative for a company located here in Asheville, NC. While customer service experience is preferred, it is not required. Entry level candidates are encouraged to apply!Responsibilities:-Interact directly with customers via telephone, email, online chat or in person to provide support and information on products or services-Collect and enters orders for new or additional products or services-Utilize customer contact list to sell additional/enhanced products, services -Field customer questions and complaints and forward all issues to the assigned specialist or other appropriate team member-Maintain customer accounts and records of customer interactions with details of inquiries, complaints or commentsWorking hours: 8:00 AM - 5:00 PMSkills:Excellent communication skills including active listeningAble to work in a fast paced, very busy environmentDetail oriented and organizedProficient on computers and technologyAble to multi-task and work on several projects at onceEducation:High SchoolExperience:1-4 yearsQualifications:At least 1 year customer service experience Proficient on Google Suites and MS Office SuitesQuickbooks experience a plusType 50+ WPM Apply today at www.spherion.com or text the word "JOBS" to 828-348-0390!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is hiring a Customer Service Representative for a company located here in Asheville, NC. While customer service experience is preferred, it is not required. Entry level candidates are encouraged to apply!Responsibilities:-Interact directly with customers via telephone, email, online chat or in person to provide support and information on products or services-Collect and enters orders for new or additional products or services-Utilize customer contact list to sell additional/enhanced products, services -Field customer questions and complaints and forward all issues to the assigned specialist or other appropriate team member-Maintain customer accounts and records of customer interactions with details of inquiries, complaints or commentsWorking hours: 8:00 AM - 5:00 PMSkills:Excellent communication skills including active listeningAble to work in a fast paced, very busy environmentDetail oriented and organizedProficient on computers and technologyAble to multi-task and work on several projects at onceEducation:High SchoolExperience:1-4 yearsQualifications:At least 1 year customer service experience Proficient on Google Suites and MS Office SuitesQuickbooks experience a plusType 50+ WPM Apply today at www.spherion.com or text the word "JOBS" to 828-348-0390!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Gainesville, Florida
      • Permanent
      • $60,000 - $70,000 per year
      • 8:00 AM - 5:00 PM
      Spherion Gainesville, FL has a client looking for a Quality Assurance Manager to join their medical device team in their Gainesville, FL facility. It is a management position with the opportunity to oversee and ensure compliance and continuous improvements for key quality systems. Let's get to work.Direct Hire Opportunity!Gainesville, FLSchedule: FT, M-FSalary: $60K - $70K per yrResponsibilities:- Oversee and ensure compliance and continuous improvements for key quality systems- Support new product introduction initiatives by supporting design control- Conduct risk management assessments and manages the Risk Management File- Direct third party audits and serve as the subject matter expert for key subsystems- Prepare and present Quality System metrics and when metrics are not achieved, make clear plans for improvements and implement them- Ensure compliance with domestic and international regulatory requirements- Represent Quality Assurance in design reviews, prepare Quality Plans, Risk Management Plans, develop inspection criteria and test methods. Prepare design control documents in collaboration with the Project Manager- Maintain all Quality Management System training- Assist as needed with the annual Quality expense, headcount, and capital budget- Other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:- Extensive knowledge and skills in quality assurance principles and quality control processes- Ability to analyze data, create and review processes, and develop pro-active solutions and metricEducation:BachelorsExperience:4-7 yearsQualifications:- Bachelor???s degree from an accredited institution required; higher education preferred- A minimum of 5 years prior quality assurance experience in medical devices- A minimum of 3 years prior audit experience in medical devices- Minimum of 3 years prior quality assurance and 1 year audit experience at management level with certification Are you ready to start your next career? Please click apply or call us at 352-378-2300 to inquire about our job opportunities.We offer Medical, Dental, 401(k) and bonuses! We pay weekly!Spherion Gainesville, FL is a drug free workplace.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Gainesville, FL has a client looking for a Quality Assurance Manager to join their medical device team in their Gainesville, FL facility. It is a management position with the opportunity to oversee and ensure compliance and continuous improvements for key quality systems. Let's get to work.Direct Hire Opportunity!Gainesville, FLSchedule: FT, M-FSalary: $60K - $70K per yrResponsibilities:- Oversee and ensure compliance and continuous improvements for key quality systems- Support new product introduction initiatives by supporting design control- Conduct risk management assessments and manages the Risk Management File- Direct third party audits and serve as the subject matter expert for key subsystems- Prepare and present Quality System metrics and when metrics are not achieved, make clear plans for improvements and implement them- Ensure compliance with domestic and international regulatory requirements- Represent Quality Assurance in design reviews, prepare Quality Plans, Risk Management Plans, develop inspection criteria and test methods. Prepare design control documents in collaboration with the Project Manager- Maintain all Quality Management System training- Assist as needed with the annual Quality expense, headcount, and capital budget- Other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:- Extensive knowledge and skills in quality assurance principles and quality control processes- Ability to analyze data, create and review processes, and develop pro-active solutions and metricEducation:BachelorsExperience:4-7 yearsQualifications:- Bachelor???s degree from an accredited institution required; higher education preferred- A minimum of 5 years prior quality assurance experience in medical devices- A minimum of 3 years prior audit experience in medical devices- Minimum of 3 years prior quality assurance and 1 year audit experience at management level with certification Are you ready to start your next career? Please click apply or call us at 352-378-2300 to inquire about our job opportunities.We offer Medical, Dental, 401(k) and bonuses! We pay weekly!Spherion Gainesville, FL is a drug free workplace.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Bedminster, New Jersey
      • Permanent
      • $37,000 - $41,000 per year
      • 9:00 AM - 6:00 PM
      Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities???Daily monitoring of inbound and outbound customer communications and support needs via phone and email.???Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken.???Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals.???Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues.???Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions.???Thorough and accurate reporting in CRM (NetSuite) and other databases.???Work closely with the sales department to ensure seamless processing of customer orders.???Attend educational seminars / trainings to improve product knowledge, skillset and performance level.???Meet personal and team productivity targets / scorecards.???Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed--Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it--You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.--You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.--You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:???High school or equivalent (Preferred)???Customer Service: 3 years (Preferred) Please apply here or forward resume to danielsims@spherion.com.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities???Daily monitoring of inbound and outbound customer communications and support needs via phone and email.???Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken.???Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals.???Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues.???Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions.???Thorough and accurate reporting in CRM (NetSuite) and other databases.???Work closely with the sales department to ensure seamless processing of customer orders.???Attend educational seminars / trainings to improve product knowledge, skillset and performance level.???Meet personal and team productivity targets / scorecards.???Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed--Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it--You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.--You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.--You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:???High school or equivalent (Preferred)???Customer Service: 3 years (Preferred) Please apply here or forward resume to danielsims@spherion.com.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Myers, Florida
      • Permanent
      • $46,000 - $47,000 per year
      • 2:00 PM - 11:00 PM
      Spherion has partnered with a fast paced organization seeking an experienced Supervisor to lead their call center team on 2nd shift. This position is responsible for the overall supervision of Contact Center email/chat/phone associates. It will maintain the effectiveness and efficiency of Contact Center email/chat/phone team to deliver a high level of customer satisfaction and profitability to the organization. Support the training and development initiatives to ensure motivated staff and a positive and productive work environment. Supports and reinforces company policies, procedures, and values. This position will include: Plans and aligns, Manages complexity, Culture, Organizational savvy, Courage. This is an excellent direct hire opportunity for a motivational leader!Responsibilities:- Supervise a team of email/chat/phone Customer Consultants and Sr. Specialists.- Monitor agent performance to ensure quality and productivity standards.- Provide coaching and on-the-job training to improve performance.- Implement and execute departmental programs and play a key role in staffing decisions.- Identify and address individual and group training needs.- Provide guidance to team members when responding to changing business conditions.- Prepare and perform, in partnership with Contact Center management, associate performance appraisals.- Proactively solve problems and provide timely resolution to ensure minimal impact to customer and associate satisfaction. Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted.- Promote a supportive environment in which associates are encouraged to solve problems and address customer issues.- Handle escalated customer issues.- Communicate personal and team customer service and sales goals.- Identify critical Contact Center issues and report them to the Customer Service/Sales Manager.- Value individuality and the diverse talents of the team. Lead the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.- Other miscellaneous duties as assigned.Working hours: 2:00 PM - 11:00 PMSkills:- Proven success at leading, supervising, and motivating others- Excellent verbal and written communication skills- Strong interpersonal and relationship building skills- Strong computer proficiency in Microsoft Office products- Technical Skill - Operating Systems- Technical Skill - Microsoft Suite- Technical Skill - Process Management- Technical Skill - Project Management- Technical Skill - Reporting and AnalyticsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED - Some college preferred or equivalent combination of education and businessexperience- 3-5 years supervising staff - Supervisory experience in a Contact Center environment- 1-3 years retail customer service experience in apparel Please apply with a current resume for immediate consideration!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion has partnered with a fast paced organization seeking an experienced Supervisor to lead their call center team on 2nd shift. This position is responsible for the overall supervision of Contact Center email/chat/phone associates. It will maintain the effectiveness and efficiency of Contact Center email/chat/phone team to deliver a high level of customer satisfaction and profitability to the organization. Support the training and development initiatives to ensure motivated staff and a positive and productive work environment. Supports and reinforces company policies, procedures, and values. This position will include: Plans and aligns, Manages complexity, Culture, Organizational savvy, Courage. This is an excellent direct hire opportunity for a motivational leader!Responsibilities:- Supervise a team of email/chat/phone Customer Consultants and Sr. Specialists.- Monitor agent performance to ensure quality and productivity standards.- Provide coaching and on-the-job training to improve performance.- Implement and execute departmental programs and play a key role in staffing decisions.- Identify and address individual and group training needs.- Provide guidance to team members when responding to changing business conditions.- Prepare and perform, in partnership with Contact Center management, associate performance appraisals.- Proactively solve problems and provide timely resolution to ensure minimal impact to customer and associate satisfaction. Identify the most appropriate course of action for problem resolution and effectively communicate plans to those impacted.- Promote a supportive environment in which associates are encouraged to solve problems and address customer issues.- Handle escalated customer issues.- Communicate personal and team customer service and sales goals.- Identify critical Contact Center issues and report them to the Customer Service/Sales Manager.- Value individuality and the diverse talents of the team. Lead the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.- Other miscellaneous duties as assigned.Working hours: 2:00 PM - 11:00 PMSkills:- Proven success at leading, supervising, and motivating others- Excellent verbal and written communication skills- Strong interpersonal and relationship building skills- Strong computer proficiency in Microsoft Office products- Technical Skill - Operating Systems- Technical Skill - Microsoft Suite- Technical Skill - Process Management- Technical Skill - Project Management- Technical Skill - Reporting and AnalyticsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED - Some college preferred or equivalent combination of education and businessexperience- 3-5 years supervising staff - Supervisory experience in a Contact Center environment- 1-3 years retail customer service experience in apparel Please apply with a current resume for immediate consideration!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Champaign, Illinois
      • Temporary
      • $15.00 - $17.00 per hour
      • 8:00 AM - 5:00 PM
      Established office supplier is in need of a skilled individual who can interact with customers by addressing questions and resolving complaints about existing orders or deliveries.Responsibilities:Field questions and resolve issues with regards to existing orders (45% of the time):1. Assist customers with inquiries regarding the status of their order. Use your knowledge of ourinternal processes and procedures to find answers to customer logistics questions.2. Be timely, efficient, and polite in your response to customers. Answer phones as promptly aspossible. Respond to customer inquiries quickly, proficiently and with a positive attitude. Takecare to make explanations accurate, concise, and understandable. Use proper spelling andgrammar in all correspondence.3. Proactively manage customer backorders. Gather ETA?s on backordered items. Amass productknowledge so that you can recommend substitute items.Initiate returns and work orders when requested (45% of the time)1. Assist customers with initiating a return. Gather all pertinent information from the customer,translate that to a Return Authorization, and pass that Return Authorization along to theOperations Team.2. Assist customers with initiating a work order. Gather all pertinent information from thecustomer, complete the work order request form, and pass it along to the Operations Team.3. Communicate with the customer with regards to the status of their return authorizations andwork orders.4. Maintain adequate knowledge of our products and services so as to be able to assist with theseprojects.Other duties as assigned (10% of the time)1. Cancel items from a sales order before they are delivered.2. Schedule furniture installations and special deliveries.3. Communicate customer feedback to various teams within the organization using properchannels. Look for areas of potential process improvement to enhance our customerexperience.4. Other duties as assigned by Operations Manager or President/CEO.Working hours: 8:00 AM - 5:00 PMSkills:Excellent written and verbal communication skills, including active listeningAbility to work in a collaborative and team-oriented environment to solve customer complaintsExhibits self-motivation, the ability to multitask, and to pay close attention to small detailsCan thing logically to provide answers to customer questions as well as resolutions to issues that may ariseExhibits the ability to prioritize tasks and complete them in a timely mannerGeneral comfort and understanding of Microsoft Office suite of products (specifically including Work, Excel, and Outlook). Ability to learn new software programs.Education:High SchoolExperience:1-4 yearsQualifications:At least 2 years of customer service experience, preferably in a business-to-business environmentHigh school diploma or equivalentPhysical ability to lift 15 pounds at timesPhysical ability to spend prolonged periods of time sitting at a desk and working on a computerSubmit to a pre-employment criminal background check Go to www.spherion.com/apply/75102 to register and complete an online application.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Established office supplier is in need of a skilled individual who can interact with customers by addressing questions and resolving complaints about existing orders or deliveries.Responsibilities:Field questions and resolve issues with regards to existing orders (45% of the time):1. Assist customers with inquiries regarding the status of their order. Use your knowledge of ourinternal processes and procedures to find answers to customer logistics questions.2. Be timely, efficient, and polite in your response to customers. Answer phones as promptly aspossible. Respond to customer inquiries quickly, proficiently and with a positive attitude. Takecare to make explanations accurate, concise, and understandable. Use proper spelling andgrammar in all correspondence.3. Proactively manage customer backorders. Gather ETA?s on backordered items. Amass productknowledge so that you can recommend substitute items.Initiate returns and work orders when requested (45% of the time)1. Assist customers with initiating a return. Gather all pertinent information from the customer,translate that to a Return Authorization, and pass that Return Authorization along to theOperations Team.2. Assist customers with initiating a work order. Gather all pertinent information from thecustomer, complete the work order request form, and pass it along to the Operations Team.3. Communicate with the customer with regards to the status of their return authorizations andwork orders.4. Maintain adequate knowledge of our products and services so as to be able to assist with theseprojects.Other duties as assigned (10% of the time)1. Cancel items from a sales order before they are delivered.2. Schedule furniture installations and special deliveries.3. Communicate customer feedback to various teams within the organization using properchannels. Look for areas of potential process improvement to enhance our customerexperience.4. Other duties as assigned by Operations Manager or President/CEO.Working hours: 8:00 AM - 5:00 PMSkills:Excellent written and verbal communication skills, including active listeningAbility to work in a collaborative and team-oriented environment to solve customer complaintsExhibits self-motivation, the ability to multitask, and to pay close attention to small detailsCan thing logically to provide answers to customer questions as well as resolutions to issues that may ariseExhibits the ability to prioritize tasks and complete them in a timely mannerGeneral comfort and understanding of Microsoft Office suite of products (specifically including Work, Excel, and Outlook). Ability to learn new software programs.Education:High SchoolExperience:1-4 yearsQualifications:At least 2 years of customer service experience, preferably in a business-to-business environmentHigh school diploma or equivalentPhysical ability to lift 15 pounds at timesPhysical ability to spend prolonged periods of time sitting at a desk and working on a computerSubmit to a pre-employment criminal background check Go to www.spherion.com/apply/75102 to register and complete an online application.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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