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      • Fishers, Indiana
      • Temp to Perm
      • $14.00 per hour
      • 11:30 AM - 8:00 PM
      Spherion Staffing is Hiring a Customer Service Agent to begin work in Fishers, IN.Be apart of a company that was named 2021 Best Place to Work and Indy Star Top Workplace!Shift and Pay:Monday-Friday 11:30AM - 8PMStarting Pay is $14/HRBenefits:- Starts with full benefits and PTO on day one!Responsibilities:The Customer Service Center provides advanced inbound customer service for all Indiana Medicaid members and providers who have questions regarding pharmacy coverage and claims processing. Member Service Representatives must utilize multi-line phones to respond to inquiries concerning in-network pharmacy locations, general coverage inquiries, and medication pricing.Customer Service Agents must satisfy workload within specific time frames and must be self-motivated to complete these tasks and may have the opportunity for overtime depending on workload, which may include evenings and/or weekends.Working hours: 11:30 AM - 8:00 PMSkills:- Customer service experience- Proficiency with computers, software systems, data entry, and Microsoft Office SuiteEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED Equivalent- 1-2 years customer service experience (in a call center environment highly preferred) Apply Today! Once you apply, call or text 317-870-5555 to speak with a recruiter directly!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is Hiring a Customer Service Agent to begin work in Fishers, IN.Be apart of a company that was named 2021 Best Place to Work and Indy Star Top Workplace!Shift and Pay:Monday-Friday 11:30AM - 8PMStarting Pay is $14/HRBenefits:- Starts with full benefits and PTO on day one!Responsibilities:The Customer Service Center provides advanced inbound customer service for all Indiana Medicaid members and providers who have questions regarding pharmacy coverage and claims processing. Member Service Representatives must utilize multi-line phones to respond to inquiries concerning in-network pharmacy locations, general coverage inquiries, and medication pricing.Customer Service Agents must satisfy workload within specific time frames and must be self-motivated to complete these tasks and may have the opportunity for overtime depending on workload, which may include evenings and/or weekends.Working hours: 11:30 AM - 8:00 PMSkills:- Customer service experience- Proficiency with computers, software systems, data entry, and Microsoft Office SuiteEducation:High SchoolExperience:1-4 yearsQualifications:- High school diploma or GED Equivalent- 1-2 years customer service experience (in a call center environment highly preferred) Apply Today! Once you apply, call or text 317-870-5555 to speak with a recruiter directly!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Three Rivers, Massachusetts
      • Temporary
      • $18.00 - $20.00 per hour
      • 7:00 AM - 4:00 PM
      IT Support Summary:We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also "train" users of the systems to make appropriate and safe usage of the IT infrastructure. A successful IT Technician must have a knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.Responsibilities:IT Support Responsibilities:Set up workstations with computers and necessary peripheral devices (routers, printers etc.)Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionalityInstall and configure appropriate software and functions according to specificationsDevelop and maintain local networks in ways that optimize performanceEnsure security and privacy of networks and computer systemsProvide orientation and guidance to users on how to operate new software and computer equipmentOrganize and schedule upgrades and maintenance without deterring others from completing their workPerform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)Maintain records/logs of repairs and fixes and maintenance scheduleIdentify computer or network equipment shortages and place ordersWorking hours: 7:00 AM - 4:00 PMSkills:IT Support Skills:Knowledge of computer software and hardwareKnowledge of internet applications, networks and operating systemsTroubleshooting abilitiesEducation:High SchoolExperience:1-4 yearsQualifications:IT Support Requirements:Excellent diagnostic and problem solving skillsExcellent communication abilityOutstanding organizational and time-management skillsGood knowledge of internet security and data privacy principles Please apply with us online: https://www.spherion.com/75058Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      IT Support Summary:We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also "train" users of the systems to make appropriate and safe usage of the IT infrastructure. A successful IT Technician must have a knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.Responsibilities:IT Support Responsibilities:Set up workstations with computers and necessary peripheral devices (routers, printers etc.)Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionalityInstall and configure appropriate software and functions according to specificationsDevelop and maintain local networks in ways that optimize performanceEnsure security and privacy of networks and computer systemsProvide orientation and guidance to users on how to operate new software and computer equipmentOrganize and schedule upgrades and maintenance without deterring others from completing their workPerform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)Maintain records/logs of repairs and fixes and maintenance scheduleIdentify computer or network equipment shortages and place ordersWorking hours: 7:00 AM - 4:00 PMSkills:IT Support Skills:Knowledge of computer software and hardwareKnowledge of internet applications, networks and operating systemsTroubleshooting abilitiesEducation:High SchoolExperience:1-4 yearsQualifications:IT Support Requirements:Excellent diagnostic and problem solving skillsExcellent communication abilityOutstanding organizational and time-management skillsGood knowledge of internet security and data privacy principles Please apply with us online: https://www.spherion.com/75058Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Frederick, Maryland
      • Temp to Perm
      • $14.00 - $16.00 per hour
      • 7:00 AM - 5:00 PM
      Busy and growing agriculture shop looking for parts counter professional to help in customer orders and cataloguingResponsibilities:Pulling parts and supporting customer requests from computer and catalogs Work with customers over the phone and face to face Follow and update customer orders according to work ticketsWorking hours: 7:00 AM - 5:00 PMSkills:Exceptional customer service Experience in agriculture support, knowledge, and parts cataloguing Able to work in fast paced environment with ever changing criteriaComfortable on the phones and able to provide customer updatesEducation:High SchoolExperience:1-4 yearsQualifications:Cataloging Experience in previous parts management or counter environment Excellent customer service Good computer skills and data entry abilities Able to work in busy environment with slightly changing schedules; including some Saturdays Give Spherion a call today at 301-694-7700 or apply HERE!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Busy and growing agriculture shop looking for parts counter professional to help in customer orders and cataloguingResponsibilities:Pulling parts and supporting customer requests from computer and catalogs Work with customers over the phone and face to face Follow and update customer orders according to work ticketsWorking hours: 7:00 AM - 5:00 PMSkills:Exceptional customer service Experience in agriculture support, knowledge, and parts cataloguing Able to work in fast paced environment with ever changing criteriaComfortable on the phones and able to provide customer updatesEducation:High SchoolExperience:1-4 yearsQualifications:Cataloging Experience in previous parts management or counter environment Excellent customer service Good computer skills and data entry abilities Able to work in busy environment with slightly changing schedules; including some Saturdays Give Spherion a call today at 301-694-7700 or apply HERE!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Winchester, Virginia
      • Temp to Perm
      • $14.00 per hour
      • Various Shifts Available
      Combination of being on the phone, reaching out to verify education, employment and similar data. There is also a component of online research where information is available through databases. Of course, data entry is part of the documentation process. Computer skills, like all our other jobs, are a must.Responsibilities:.Working hours: Various Shifts AvailableSkills:.Education:High SchoolExperience:0-1 yearsQualifications:High School diploma or equivalent is also required for candidates. You will need a resume for this position Please call our office to learn more.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Combination of being on the phone, reaching out to verify education, employment and similar data. There is also a component of online research where information is available through databases. Of course, data entry is part of the documentation process. Computer skills, like all our other jobs, are a must.Responsibilities:.Working hours: Various Shifts AvailableSkills:.Education:High SchoolExperience:0-1 yearsQualifications:High School diploma or equivalent is also required for candidates. You will need a resume for this position Please call our office to learn more.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Winchester, Virginia
      • Temp to Perm
      • $14.00 per hour
      • Various Shifts Available
      Combination of being on the phone, reaching out to verify education, employment and similar data. There is also a component of online research where information is available through databases. Of course, data entry is part of the documentation process. Computer skills, like all our other jobs, are a must.Responsibilities:.Working hours: Various Shifts AvailableSkills:.Education:High SchoolExperience:0-1 yearsQualifications:High School diploma or equivalent is also required for candidates. You will need a resume for this position Please call our office to learn more.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Combination of being on the phone, reaching out to verify education, employment and similar data. There is also a component of online research where information is available through databases. Of course, data entry is part of the documentation process. Computer skills, like all our other jobs, are a must.Responsibilities:.Working hours: Various Shifts AvailableSkills:.Education:High SchoolExperience:0-1 yearsQualifications:High School diploma or equivalent is also required for candidates. You will need a resume for this position Please call our office to learn more.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Billings, Montana
      • Temporary
      • $15.00 per hour
      • 8:00 AM - 5:00 PM
      Temp to HireInside Sales Representative/Customer ServiceLooking for a full time inside sales person. Taking customer orders, building rapport, customer service, working on an AS400 inhouse computer system. Will be setting up customer orders and order entry. This is a very fast paced environment, customer sells a wide variety of products. Attention to detail and multitasking is a must.This job is M-F 8am to 5pm with an hour for lunch. Business casual dressMust have computer skills, typing and 10 key will be used. Customer service focused.$15.00 to DOE Paid VacationPaid HolidaysInsuranceResponsibilities:Will be working with customer base. This person takes orders and enters them into the system. 10 key, data entry, customer service attention to detail. Very face paced environment.Working hours: 8:00 AM - 5:00 PMSkills:Phone etiquetteComputer skills10 KeyTypingData EntryEducation:High SchoolExperience:0-1 yearsQualifications:Attention to detailCustomer Service experienceAbility to multitask email resumes to Jessicabook@spherion.com, apply online at www.spherion.com/applyCall our office at 406-655-9200Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Temp to HireInside Sales Representative/Customer ServiceLooking for a full time inside sales person. Taking customer orders, building rapport, customer service, working on an AS400 inhouse computer system. Will be setting up customer orders and order entry. This is a very fast paced environment, customer sells a wide variety of products. Attention to detail and multitasking is a must.This job is M-F 8am to 5pm with an hour for lunch. Business casual dressMust have computer skills, typing and 10 key will be used. Customer service focused.$15.00 to DOE Paid VacationPaid HolidaysInsuranceResponsibilities:Will be working with customer base. This person takes orders and enters them into the system. 10 key, data entry, customer service attention to detail. Very face paced environment.Working hours: 8:00 AM - 5:00 PMSkills:Phone etiquetteComputer skills10 KeyTypingData EntryEducation:High SchoolExperience:0-1 yearsQualifications:Attention to detailCustomer Service experienceAbility to multitask email resumes to Jessicabook@spherion.com, apply online at www.spherion.com/applyCall our office at 406-655-9200Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Goleta, California
      • Temp to Perm
      • $19.00 - $21.00 per hour
      • 9:00 AM - 5:00 PM
      Are you an experienced customer service professional looking for full-time work with an exciting and reputable employer in the Goleta area? If so, this may be the opportunity you've been waiting for! Our client is in need of a full-time temp-to-perm customer service representative to join their sporting goods brand in Goleta, CAResponsibilities:Primary duties include, but are not limited to:Product pricing and discountsInvoice prepay credit card processing as needed.Invoice account credit/refunds and RMA processingGeneral customer service and administrative supportCredit reference request processingCustomer service email/mail request and repliesMeter outgoing mail/USPS duties, and dispense incoming mailMaintain the main phone line: answer, forward, reply ? check messages dailyProcess new dealer applicationsSales order processing for employees and walk-in customersAssist and back up Sales Processing and fulfillment for E-commerce departmentOrder fulfillment may involve packing and invoicing orders as neededProcess warranty product returns for customersWorking hours: 9:00 AM - 5:00 PMSkills:Ability to communicate clearlyAble to interpret and accurately carryout both detailed written and verbal instructionsRequires accuracy in reading and writing numbersMac and database skills (Excel, Word, FileMaker Pro programs)Accurate typing (35 wpm)Data entry skillsStrong attention to detailsFlexibleEducation:High SchoolExperience:1-4 yearsQualifications:- 1+ years experience in administrative role- 1+ years experience in customer service role Apply with resume TODAY to be considered for this immediate openingSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
      Are you an experienced customer service professional looking for full-time work with an exciting and reputable employer in the Goleta area? If so, this may be the opportunity you've been waiting for! Our client is in need of a full-time temp-to-perm customer service representative to join their sporting goods brand in Goleta, CAResponsibilities:Primary duties include, but are not limited to:Product pricing and discountsInvoice prepay credit card processing as needed.Invoice account credit/refunds and RMA processingGeneral customer service and administrative supportCredit reference request processingCustomer service email/mail request and repliesMeter outgoing mail/USPS duties, and dispense incoming mailMaintain the main phone line: answer, forward, reply ? check messages dailyProcess new dealer applicationsSales order processing for employees and walk-in customersAssist and back up Sales Processing and fulfillment for E-commerce departmentOrder fulfillment may involve packing and invoicing orders as neededProcess warranty product returns for customersWorking hours: 9:00 AM - 5:00 PMSkills:Ability to communicate clearlyAble to interpret and accurately carryout both detailed written and verbal instructionsRequires accuracy in reading and writing numbersMac and database skills (Excel, Word, FileMaker Pro programs)Accurate typing (35 wpm)Data entry skillsStrong attention to detailsFlexibleEducation:High SchoolExperience:1-4 yearsQualifications:- 1+ years experience in administrative role- 1+ years experience in customer service role Apply with resume TODAY to be considered for this immediate openingSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
      • Middleton, Wisconsin
      • Temp to Perm
      • $18.00 - $18.50 per hour
      • 8:00 AM - 5:00 PM
      Spherion is looking for a Customer Support Coordinator who can consistently deliver excellent customer service by effectively managing orders, inquiries, and client-customer relationships. If you are a customer-focused individual that is looking for an opportunity with a company that prides itself on exceeding expectations, please apply for this temp-to-hire position today!Responsibilities:- Process sales orders received via telephone, fax, or email- Process no charge sales orders and internal transfer orders- Enter orders accurately in the client system- Update Salesforce.com CRM system- Review orders for accuracy and potential issues in meeting the order requirements- Provide outstanding customer service by efficiently answer customer questions regarding order status, stock availability, and pricing- Develop basic technical knowledge of products and procedures and be able to effectively share that information with customers- Process paperwork for export orders- Fulfill requests for order acknowledgment and/or invoices- Maintain sales order files- Perform reception duties as scheduled- Create new customer accounts and update existing customer accounts in the database- Create cases in Salesforce.com as required- Assist with internal mail distribution- Other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent oral and written communication skills- Professional phone demeanor- Computer operation/data entry skills- Excellent typing skills- Ability to use Microsoft Word, Excel, and database computer applicationsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED required- Minimum 1-year experience in telephone customer service or inside sales Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is looking for a Customer Support Coordinator who can consistently deliver excellent customer service by effectively managing orders, inquiries, and client-customer relationships. If you are a customer-focused individual that is looking for an opportunity with a company that prides itself on exceeding expectations, please apply for this temp-to-hire position today!Responsibilities:- Process sales orders received via telephone, fax, or email- Process no charge sales orders and internal transfer orders- Enter orders accurately in the client system- Update Salesforce.com CRM system- Review orders for accuracy and potential issues in meeting the order requirements- Provide outstanding customer service by efficiently answer customer questions regarding order status, stock availability, and pricing- Develop basic technical knowledge of products and procedures and be able to effectively share that information with customers- Process paperwork for export orders- Fulfill requests for order acknowledgment and/or invoices- Maintain sales order files- Perform reception duties as scheduled- Create new customer accounts and update existing customer accounts in the database- Create cases in Salesforce.com as required- Assist with internal mail distribution- Other duties as assignedWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent oral and written communication skills- Professional phone demeanor- Computer operation/data entry skills- Excellent typing skills- Ability to use Microsoft Word, Excel, and database computer applicationsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED required- Minimum 1-year experience in telephone customer service or inside sales Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • South Bend, Indiana
      • Temporary
      • $17.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion Staffing is looking for a Client Support Coordinator in South Bend, IN! The Client Support Coordinator is responsible for the execution of the tactical work of the customers journey, meeting overall client requirements and service level agreements.This position is a WORK FROM HOME position on 1st shift, 8am-5pm Monday-FridayPay is $17/hrPosition is a 6 month assignment but could be longer with the right candidate.Call/text Spherion today at 574-282-2761 for more details!Responsibilities:-Serve as contact for client and customer inquiries, orders and issue resolution through various communication channels. Ensures that all inquiries are handled and documented in a timely and professional manner.-Liaison between departments and the client contacts or end customer. Often interfacing with all departments to ensure deliverables are being completed on time and within SLAs.-Apply attention to detail of procedures and requirements to ensure proper billing to the client, including timely and accurate closing of work to prepare for billing process.-Ensures client satisfaction by preventing occurrences of nonconformities. Typically, the 1st escalation point; troubleshoots and resolves potential client concerns, proactively identifies risk and uses the escalation protocol to communicate as required.-Proactively generates continuous improvement ideas including improved efficiencies and cost savings and ensures that most efficient processes are used.-Will partner with internal departments as needed to support them with meetings, root cause events, QBR?s etc.-All other duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:-Ability to handle tasks requiring attention to detail.-Ability to multitask and prioritize job tasks.-Ability to work independently and in a team environment.-Excellent written and verbal communication skills.-Accurate data entry and spelling skills.-General computer skills including MS Office Suite.Education:High SchoolExperience:1-4 yearsQualifications:-Associates or Bachelors degree preferred.-Minimum 1-year experience in customer service environment. Call/text Spherion at 574-282-2761 to be considered for this great opportunity!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is looking for a Client Support Coordinator in South Bend, IN! The Client Support Coordinator is responsible for the execution of the tactical work of the customers journey, meeting overall client requirements and service level agreements.This position is a WORK FROM HOME position on 1st shift, 8am-5pm Monday-FridayPay is $17/hrPosition is a 6 month assignment but could be longer with the right candidate.Call/text Spherion today at 574-282-2761 for more details!Responsibilities:-Serve as contact for client and customer inquiries, orders and issue resolution through various communication channels. Ensures that all inquiries are handled and documented in a timely and professional manner.-Liaison between departments and the client contacts or end customer. Often interfacing with all departments to ensure deliverables are being completed on time and within SLAs.-Apply attention to detail of procedures and requirements to ensure proper billing to the client, including timely and accurate closing of work to prepare for billing process.-Ensures client satisfaction by preventing occurrences of nonconformities. Typically, the 1st escalation point; troubleshoots and resolves potential client concerns, proactively identifies risk and uses the escalation protocol to communicate as required.-Proactively generates continuous improvement ideas including improved efficiencies and cost savings and ensures that most efficient processes are used.-Will partner with internal departments as needed to support them with meetings, root cause events, QBR?s etc.-All other duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:-Ability to handle tasks requiring attention to detail.-Ability to multitask and prioritize job tasks.-Ability to work independently and in a team environment.-Excellent written and verbal communication skills.-Accurate data entry and spelling skills.-General computer skills including MS Office Suite.Education:High SchoolExperience:1-4 yearsQualifications:-Associates or Bachelors degree preferred.-Minimum 1-year experience in customer service environment. Call/text Spherion at 574-282-2761 to be considered for this great opportunity!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Draper, Utah
      • Temp to Perm
      • $18.00 - $19.00 per hour
      • 8:00 AM - 5:00 PM
      Be part of a company with the mission to accelerate the world's transition to sustainable energy by Offering a full suite of energy products that incorporates solar, storage, and grid services. As the world's only fully integrated sustainable energy company, we are at the vanguard of the world's inevitable shift towards a sustainable energy platform.**Must be able to work onsite and remotely** Equipment will be provided.Responsibilities:The Property and Title Agent will be responsible for coordinating a number of tasks to support the Teams within the department. The ideal candidate has proven ability to manage multiple projects and responsibilities simultaneously whilst maintaining excellent service and exceeding expectations, often in difficult or challenging circumstances. Additionally, the candidate must have excellent problem-solving skills and be results-oriented to proactively manage and deliver to the expectations whilst protecting the interests of the Company and its investors.Working hours: 8:00 AM - 5:00 PMSkills:**- Customer and Sales Queries - Manage and prioritize a high volume of internal and external inquires via email and phone and provide basic information regarding the reassignment process. Be pro-active and anticipate potential problems before they arise- Reassignment Folders - Open and Prepare the Reassignment Folders ready for the assigned agent including all required contractual and financial information- Audit and Close Folders - Review each case file before it is closed. Audit for accuracy and completeness and provide to Supervisor for review and approval- Data Entry - On approval from Supervisor, enter relevant information and financial data into the Reassignment Database- Other duties as assignedEducation:High SchoolExperience:1-4 yearsQualifications:*** Call center experience preferred or a college degree in a financial or business related field (or equivalent experience) preferred.* Highly organized and process oriented with the ability to handle multiple deadlines simultaneously* Excellent customer service and interpersonal skills* Calm and positive manner, ability to handle escalated or angry customers* Proficient in the use of Internet Explorer, Adobe Acrobat Professional, MS Office.* Outstanding written and verbal communication skills* Professional, calm, collaborative and positive demeanor* Flexible and adaptable, with the ability to adjust to different situations and process changes* Excellent written and verbal communication skills required* Excellent customer service skills required* Regular, reliable and predictable attendance required* Ability to work well with others in a collaborative team environment. APPLY HERE- or -Text AGENT to 801-519-5093Or just CALL us for Info or Appointments at 801-519-5093Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Be part of a company with the mission to accelerate the world's transition to sustainable energy by Offering a full suite of energy products that incorporates solar, storage, and grid services. As the world's only fully integrated sustainable energy company, we are at the vanguard of the world's inevitable shift towards a sustainable energy platform.**Must be able to work onsite and remotely** Equipment will be provided.Responsibilities:The Property and Title Agent will be responsible for coordinating a number of tasks to support the Teams within the department. The ideal candidate has proven ability to manage multiple projects and responsibilities simultaneously whilst maintaining excellent service and exceeding expectations, often in difficult or challenging circumstances. Additionally, the candidate must have excellent problem-solving skills and be results-oriented to proactively manage and deliver to the expectations whilst protecting the interests of the Company and its investors.Working hours: 8:00 AM - 5:00 PMSkills:**- Customer and Sales Queries - Manage and prioritize a high volume of internal and external inquires via email and phone and provide basic information regarding the reassignment process. Be pro-active and anticipate potential problems before they arise- Reassignment Folders - Open and Prepare the Reassignment Folders ready for the assigned agent including all required contractual and financial information- Audit and Close Folders - Review each case file before it is closed. Audit for accuracy and completeness and provide to Supervisor for review and approval- Data Entry - On approval from Supervisor, enter relevant information and financial data into the Reassignment Database- Other duties as assignedEducation:High SchoolExperience:1-4 yearsQualifications:*** Call center experience preferred or a college degree in a financial or business related field (or equivalent experience) preferred.* Highly organized and process oriented with the ability to handle multiple deadlines simultaneously* Excellent customer service and interpersonal skills* Calm and positive manner, ability to handle escalated or angry customers* Proficient in the use of Internet Explorer, Adobe Acrobat Professional, MS Office.* Outstanding written and verbal communication skills* Professional, calm, collaborative and positive demeanor* Flexible and adaptable, with the ability to adjust to different situations and process changes* Excellent written and verbal communication skills required* Excellent customer service skills required* Regular, reliable and predictable attendance required* Ability to work well with others in a collaborative team environment. APPLY HERE- or -Text AGENT to 801-519-5093Or just CALL us for Info or Appointments at 801-519-5093Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Bryan, Texas
      • Temp to Perm
      • $12.00 - $15.00 per hour
      • 9:00 AM - 6:00 PM
      We are looking for a professional and enthusiastic individual for a Call Center Representative role with a prominent company who focuses on healthcare. The ideal person is capable of performing in a high pressure, fast paced environment.Responsibilities:Answer incoming calls and electronic requestsRegister new patients, schedule appointments and walk them through initial processProvide excellent customer service by handling complaints, troubleshoot problems and provide information on behalf of the institutionEnsure proper and prompt documentation of all important and/or sensitive patient informationIdentify and adjust any discrepancies in patient information or data collectionCommunicate appointment information and reminders based on the company system and clinic guidelinesCorrespond and deliver patient related messages to the proper location or personAnalyze each patient situation to determine emergent issues that may require immediate triageDe-escalate any issues or calm upset callers while always remain personable and professionalPerform any other necessary tasks per managements' requestWorking hours: 9:00 AM - 6:00 PMSkills:Excellent interpersonal, written and oral communication skillsData entry and typing skillsPersonable and professionalCapable of working in a fast paced environmentProficient in Microsoft Office and Google SuiteEducation:High SchoolExperience:0-1 yearsQualifications:Previous call center experience preferredHigh school diploma Apply nowSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      We are looking for a professional and enthusiastic individual for a Call Center Representative role with a prominent company who focuses on healthcare. The ideal person is capable of performing in a high pressure, fast paced environment.Responsibilities:Answer incoming calls and electronic requestsRegister new patients, schedule appointments and walk them through initial processProvide excellent customer service by handling complaints, troubleshoot problems and provide information on behalf of the institutionEnsure proper and prompt documentation of all important and/or sensitive patient informationIdentify and adjust any discrepancies in patient information or data collectionCommunicate appointment information and reminders based on the company system and clinic guidelinesCorrespond and deliver patient related messages to the proper location or personAnalyze each patient situation to determine emergent issues that may require immediate triageDe-escalate any issues or calm upset callers while always remain personable and professionalPerform any other necessary tasks per managements' requestWorking hours: 9:00 AM - 6:00 PMSkills:Excellent interpersonal, written and oral communication skillsData entry and typing skillsPersonable and professionalCapable of working in a fast paced environmentProficient in Microsoft Office and Google SuiteEducation:High SchoolExperience:0-1 yearsQualifications:Previous call center experience preferredHigh school diploma Apply nowSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Ladson, South Carolina
      • Permanent
      • $47,000 - $50,000 per year
      • Various Shifts Available
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.The Workforce Scheduler position assists with the scheduling process and schedules updates in our scheduling tools. The role also includes collecting, evaluating, and preparing reports and/or other scheduling analysis data for Operations and Human Resources.Responsibilities:Provide agents with a working schedule for the business week, incorporating all client requirements (i.e. up-training, coaching, and feedback) as well as forecasting and scheduling assumptionsAnalyze volume arrival and other pertinent patterns by gathering data from WFM toolsStaff the appropriate number of agents at the proper time based on TELUS client's line adherence metrics.Address issues or discrepancies with the clients own call arrival patterns against the accounts actual arrival patterns for the siteRegularly monitor trends, attrition, and flag any changes that may impact resource allocationRecommend solutions to scheduling conflicts and / or special scheduling requestsCoordinate in advance with operation POCs for activities (i.e. phone, non-phone) that need to be scheduledProvide the program with realistic schedules based on current manpower, resources, client requests, and performanceProvide staffing outlooks for 6 week viewProvide Operations staffing reports for campaignsWork with the training department to coordinate up-training, new hire class training and nesting times, and any other activities that need to be scheduledSkills:Minimum 1 year workforce management experience in a call center environmentExcellent decision making and analytical skillsExcellent oral and written communication skillsProficiency with Google Workspace or Microsoft Office applicationsDemonstrates the ability to respond quickly to problemsProven ability to create relationships with leadership and others to effectively problem solve and develop solutions for staffing challengesKnowledge of workforce management processes and conceptsWorking knowledge of call center operationsProficiency with call center specific software and applications (Verint, CMS, Blue Pumpkin, IEX)Qualifications:Team playerAbility to work with minimal supervisionTime and project management skillsHigh school diploma or equivalent Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Join a company that appreciates your energy, drive and enthusiasm just as much as your skills. The majority of our directors and managers started their careers as frontline agents. And yes, we offer competitive salaries and benefits. But even better - it's our caring culture that defines who we are and why you'll want to become part of our family.The Workforce Scheduler position assists with the scheduling process and schedules updates in our scheduling tools. The role also includes collecting, evaluating, and preparing reports and/or other scheduling analysis data for Operations and Human Resources.Responsibilities:Provide agents with a working schedule for the business week, incorporating all client requirements (i.e. up-training, coaching, and feedback) as well as forecasting and scheduling assumptionsAnalyze volume arrival and other pertinent patterns by gathering data from WFM toolsStaff the appropriate number of agents at the proper time based on TELUS client's line adherence metrics.Address issues or discrepancies with the clients own call arrival patterns against the accounts actual arrival patterns for the siteRegularly monitor trends, attrition, and flag any changes that may impact resource allocationRecommend solutions to scheduling conflicts and / or special scheduling requestsCoordinate in advance with operation POCs for activities (i.e. phone, non-phone) that need to be scheduledProvide the program with realistic schedules based on current manpower, resources, client requests, and performanceProvide staffing outlooks for 6 week viewProvide Operations staffing reports for campaignsWork with the training department to coordinate up-training, new hire class training and nesting times, and any other activities that need to be scheduledSkills:Minimum 1 year workforce management experience in a call center environmentExcellent decision making and analytical skillsExcellent oral and written communication skillsProficiency with Google Workspace or Microsoft Office applicationsDemonstrates the ability to respond quickly to problemsProven ability to create relationships with leadership and others to effectively problem solve and develop solutions for staffing challengesKnowledge of workforce management processes and conceptsWorking knowledge of call center operationsProficiency with call center specific software and applications (Verint, CMS, Blue Pumpkin, IEX)Qualifications:Team playerAbility to work with minimal supervisionTime and project management skillsHigh school diploma or equivalent Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Myers, Florida
      • Temp to Perm
      • $13.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion staffing in Partnership with Chico's FAS, is seeking high energy customer service reps for PT and FT work! Stay safe at home (this job can be done 100% from home AFTER A 3 WEEK, ONSITE TRAINING CLASS is completed in Fort Myers FL) Only local candidates in Fort Myers will be considered. These positions are temp to hire. This is a great job if you are looking for flexibility in your schedule. You must be available to work weekend shifts. You will have the opportunities to advance quickly and gain additional pay by taking on training for Omni (Chat functions). If you are computer savvy and have great customer service skills this job is for you!!!Next training class start November 1st.Responsibilities:Use customer service and sales skills to optimize the opportunity of each customer contact.Identify and handle customer phone inquiries completely and accurately.Resolve customer complaints and problems to the satisfaction of the customer.Educate the customer about the products and services.Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines.Maximize opportunities to upsell or cross-sell company products and services.Suggest Contact Center process improvements and participate in Contact Center initiatives for increased effectiveness.Conduct outbound calls for customer surveys, marketing and notification purposes.Use technology tools as directed and within established guidelines.Maintain confidentiality of all company and customer data/information.Participate in individual and team trainings and meetings to ensure knowledge is up to date.Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.Able to work at your home base campus (Winder or Fort Myers) when scheduled in advance (e.g., meetings with Supervisor, team meetings, training, etc.) or in unable to work remotely for any reason.Other miscellaneous duties assigned.Working hours: 8:00 AM - 5:00 PMSkills:Technical - Microsoft SuiteDecision QualityInterpersonal SavvyCustomer ServiceEducation:High SchoolExperience:0-1 yearsQualifications:Years of sales/customer service experienceOutstanding interpersonal and relationship building skillsExcellent verbal and written communicationExcellent detail orientation, with the ability to learn and follow policies and procedures correctlyComputer proficiency in Microsoft Office productsAbility to organize and communicate information clearly Apply on line www.spherionjobcentral.comEmail your Resume by replying to this postCall our office at 239-939-9999 for more informationSpherion_GTWB_FTMYERSSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion staffing in Partnership with Chico's FAS, is seeking high energy customer service reps for PT and FT work! Stay safe at home (this job can be done 100% from home AFTER A 3 WEEK, ONSITE TRAINING CLASS is completed in Fort Myers FL) Only local candidates in Fort Myers will be considered. These positions are temp to hire. This is a great job if you are looking for flexibility in your schedule. You must be available to work weekend shifts. You will have the opportunities to advance quickly and gain additional pay by taking on training for Omni (Chat functions). If you are computer savvy and have great customer service skills this job is for you!!!Next training class start November 1st.Responsibilities:Use customer service and sales skills to optimize the opportunity of each customer contact.Identify and handle customer phone inquiries completely and accurately.Resolve customer complaints and problems to the satisfaction of the customer.Educate the customer about the products and services.Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.Schedule, assign, or act on any required customer follow-up in accordance with Contact Center guidelines.Maximize opportunities to upsell or cross-sell company products and services.Suggest Contact Center process improvements and participate in Contact Center initiatives for increased effectiveness.Conduct outbound calls for customer surveys, marketing and notification purposes.Use technology tools as directed and within established guidelines.Maintain confidentiality of all company and customer data/information.Participate in individual and team trainings and meetings to ensure knowledge is up to date.Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.Able to work at your home base campus (Winder or Fort Myers) when scheduled in advance (e.g., meetings with Supervisor, team meetings, training, etc.) or in unable to work remotely for any reason.Other miscellaneous duties assigned.Working hours: 8:00 AM - 5:00 PMSkills:Technical - Microsoft SuiteDecision QualityInterpersonal SavvyCustomer ServiceEducation:High SchoolExperience:0-1 yearsQualifications:Years of sales/customer service experienceOutstanding interpersonal and relationship building skillsExcellent verbal and written communicationExcellent detail orientation, with the ability to learn and follow policies and procedures correctlyComputer proficiency in Microsoft Office productsAbility to organize and communicate information clearly Apply on line www.spherionjobcentral.comEmail your Resume by replying to this postCall our office at 239-939-9999 for more informationSpherion_GTWB_FTMYERSSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Pelham, Alabama
      • Permanent
      • $14.00 per hour
      • 8:00 AM - 5:00 PM
      The Customer Service Associate-Wholesale is responsible for providing support to our internal and external customers. This role will operate within established policies and procedures to ensure that we meet or exceed our goals and metrics. This is a Direct Hire position.Responsibilities:1. Communicates with customers, sales representatives and other team members in an empathetic and professional manner offering creative solutions when appropriate.2. Thorough knowledge of product lines, policies, processes, and procedures.3. Processes orders and ensures that all order related communication and paperwork is processed within the time frame specified for each task assigned.4. Provides primary support for a Tier 1 volume territory.5. Reviews acknowledgements for accuracy and makes appropriate corrections when needed.6. Establishes new accounts and facilitates onboarding process.7. Completes all assigned reports within the designated time frame.8. Works closely with relevant departments, including, but not limited to accounting, traffic, distribution, and production, as needed.9. Meets and/or exceeds company metrics.10. Represents the company in a professional manner at sales and other meetings as needed.11. Other duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Experience using general office equipment including desktop computer, Chromebook, iPad, telephone, fax, scanner, copier, and printer.Excellent written, verbal, and interpersonal communication skills required.Highly organized, detail and goal-oriented, with ability to work under deadlines.Excellent critical thinking, data analysis and problem-solving skills.Active listening and problem-solving abilities are a must.Ability to work independently and as part of a team.Punctuality and professionalism are required.Education:High SchoolExperience:1-4 yearsQualifications:High school diploma or equivalent required; some college preferred.Previous experience in a customer service-related field is required; furniture or apparel industry or other phone-based customer service preferred.Computer skills including general knowledge and use of Microsoft Office programs such as Outlook, Excel and Word required; ERP system experience preferred. Apply online.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The Customer Service Associate-Wholesale is responsible for providing support to our internal and external customers. This role will operate within established policies and procedures to ensure that we meet or exceed our goals and metrics. This is a Direct Hire position.Responsibilities:1. Communicates with customers, sales representatives and other team members in an empathetic and professional manner offering creative solutions when appropriate.2. Thorough knowledge of product lines, policies, processes, and procedures.3. Processes orders and ensures that all order related communication and paperwork is processed within the time frame specified for each task assigned.4. Provides primary support for a Tier 1 volume territory.5. Reviews acknowledgements for accuracy and makes appropriate corrections when needed.6. Establishes new accounts and facilitates onboarding process.7. Completes all assigned reports within the designated time frame.8. Works closely with relevant departments, including, but not limited to accounting, traffic, distribution, and production, as needed.9. Meets and/or exceeds company metrics.10. Represents the company in a professional manner at sales and other meetings as needed.11. Other duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Experience using general office equipment including desktop computer, Chromebook, iPad, telephone, fax, scanner, copier, and printer.Excellent written, verbal, and interpersonal communication skills required.Highly organized, detail and goal-oriented, with ability to work under deadlines.Excellent critical thinking, data analysis and problem-solving skills.Active listening and problem-solving abilities are a must.Ability to work independently and as part of a team.Punctuality and professionalism are required.Education:High SchoolExperience:1-4 yearsQualifications:High school diploma or equivalent required; some college preferred.Previous experience in a customer service-related field is required; furniture or apparel industry or other phone-based customer service preferred.Computer skills including general knowledge and use of Microsoft Office programs such as Outlook, Excel and Word required; ERP system experience preferred. Apply online.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Pelham, Alabama
      • Permanent
      • $16.00 per hour
      • 8:00 AM - 5:00 PM
      The Customer Service Representative-Wholesale is responsible for providing support to our internal and external customers. This role will operate within established policies and procedures to ensure that we meet or exceed our goals and metrics. This is a Direct Hire position.Responsibilities:1. Communicates with customers, sales representatives and other team members in an empathetic and professional manner offering creative solutions when appropriate.2. Thorough knowledge of product lines, policies, processes, and procedures.3. Processes orders and ensures that all order related communication and paperwork is processed within the time frame specified for each task assigned.4. Provides primary support for a Tier 1 volume territory.5. Reviews acknowledgements for accuracy and makes appropriate corrections when needed.6. Establishes new accounts and facilitates onboarding process.7. Completes all assigned reports within the designated time frame.8. Works closely with relevant departments, including, but not limited to accounting, traffic, distribution, and production, as needed.9. Meets and/or exceeds company metrics.10. Represents the company in a professional manner at sales and other meetings as needed.11. Other duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Experience using general office equipment including desktop computer, Chromebook, iPad, telephone, fax, scanner, copier, and printer.Excellent written, verbal, and interpersonal communication skills required.Highly organized, detail and goal-oriented, with ability to work under deadlines.Excellent critical thinking, data analysis and problem-solving skills.Active listening and problem-solving abilities are a must.Ability to work independently and as part of a team.Punctuality and professionalism are required.Education:High SchoolExperience:1-4 yearsQualifications:High school diploma or equivalent required; some college preferred.Minimum 3 years experience in a customer service-related field is required; furniture or apparel industry or other phone-based customer service preferred.Computer skills including general knowledge and use of Microsoft Office programs such as Outlook, Excel and Word required; ERP system experience preferred. Apply online.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The Customer Service Representative-Wholesale is responsible for providing support to our internal and external customers. This role will operate within established policies and procedures to ensure that we meet or exceed our goals and metrics. This is a Direct Hire position.Responsibilities:1. Communicates with customers, sales representatives and other team members in an empathetic and professional manner offering creative solutions when appropriate.2. Thorough knowledge of product lines, policies, processes, and procedures.3. Processes orders and ensures that all order related communication and paperwork is processed within the time frame specified for each task assigned.4. Provides primary support for a Tier 1 volume territory.5. Reviews acknowledgements for accuracy and makes appropriate corrections when needed.6. Establishes new accounts and facilitates onboarding process.7. Completes all assigned reports within the designated time frame.8. Works closely with relevant departments, including, but not limited to accounting, traffic, distribution, and production, as needed.9. Meets and/or exceeds company metrics.10. Represents the company in a professional manner at sales and other meetings as needed.11. Other duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Experience using general office equipment including desktop computer, Chromebook, iPad, telephone, fax, scanner, copier, and printer.Excellent written, verbal, and interpersonal communication skills required.Highly organized, detail and goal-oriented, with ability to work under deadlines.Excellent critical thinking, data analysis and problem-solving skills.Active listening and problem-solving abilities are a must.Ability to work independently and as part of a team.Punctuality and professionalism are required.Education:High SchoolExperience:1-4 yearsQualifications:High school diploma or equivalent required; some college preferred.Minimum 3 years experience in a customer service-related field is required; furniture or apparel industry or other phone-based customer service preferred.Computer skills including general knowledge and use of Microsoft Office programs such as Outlook, Excel and Word required; ERP system experience preferred. Apply online.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Indianapolis, Indiana
      • Temp to Perm
      • $16.00 per hour
      • Various Shifts Available
      Spherion Staffing is hiring Work From Home - Call Center Representatives for client in Indianapolis, IN!Shift:Must be able to work an 8 hr shift between 8a-8p, Monday - FridayPay is $16/HRResponsibilities:Responsible for successfully completing the required basic training.Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.Must pass the appropriate pre-employment test battery.Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.Researches and analyzes data to address operational challenges and customer service issues.Provides external and internal customers with requested information.Uses computerized systems for tracking, information gathering and troubleshooting.Working hours: Various Shifts AvailableSkills:Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.Seeks, understands and responds to the needs and expectations of internal and external customers.Required to meet department goals.Education:High SchoolExperience:1-4 yearsQualifications:Requires a HS diploma or equivalentUp to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background. Apply Today! Once you apply, call our office at 317-215-7450 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is hiring Work From Home - Call Center Representatives for client in Indianapolis, IN!Shift:Must be able to work an 8 hr shift between 8a-8p, Monday - FridayPay is $16/HRResponsibilities:Responsible for successfully completing the required basic training.Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.Must pass the appropriate pre-employment test battery.Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.Researches and analyzes data to address operational challenges and customer service issues.Provides external and internal customers with requested information.Uses computerized systems for tracking, information gathering and troubleshooting.Working hours: Various Shifts AvailableSkills:Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.Seeks, understands and responds to the needs and expectations of internal and external customers.Required to meet department goals.Education:High SchoolExperience:1-4 yearsQualifications:Requires a HS diploma or equivalentUp to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background. Apply Today! Once you apply, call our office at 317-215-7450 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Jacksonville, Florida
      • Temp to Perm
      • $15.00 per hour
      • 8:00 AM - 10:00 PM
      If you enjoy the fashion industry, we have an excellent opportunity for you. Spherion is looking for smiling faces, professional attitudes and motivated individuals to assist with a position at Coach, located near the airport, on the Northside of Jacksonville.The call center hours of operation are as follows:Monday - Friday, 8am to 10pmSaturday, 9am to 7pmSunday, 11am to 7pmYou will not work all of these hours, but you do need to be available within them. The company will assign the schedules, and they will be set schedules. Mandatory overtime and voluntary time off will be offered. There is a possibility for this position to become remote AFTER that two week training period.Responsibilities:- Respond to incoming phone and email contacts from customers in a professional and efficient manner- Mitigate customer escalations through effective decision making and problem solving skills- Maintain knowledge and ability to effectively articulate the clients brand, products, policies, and procedures- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences- Leverage multiple systems and tools to effectively handle customer contacts- Simultaneously handle cross-functional tasks including calls, emails, and data processing- Other duties as assignedWorking hours: 8:00 AM - 10:00 PMSkills:Spelling and GrammarCustomer Service ExperienceComputer Literacy SkillsEducation:High SchoolExperience:1-4 yearsQualifications:- 1 year customer service experience Please call us today if this sounds like a good fit!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      If you enjoy the fashion industry, we have an excellent opportunity for you. Spherion is looking for smiling faces, professional attitudes and motivated individuals to assist with a position at Coach, located near the airport, on the Northside of Jacksonville.The call center hours of operation are as follows:Monday - Friday, 8am to 10pmSaturday, 9am to 7pmSunday, 11am to 7pmYou will not work all of these hours, but you do need to be available within them. The company will assign the schedules, and they will be set schedules. Mandatory overtime and voluntary time off will be offered. There is a possibility for this position to become remote AFTER that two week training period.Responsibilities:- Respond to incoming phone and email contacts from customers in a professional and efficient manner- Mitigate customer escalations through effective decision making and problem solving skills- Maintain knowledge and ability to effectively articulate the clients brand, products, policies, and procedures- Drive sales by offering to place orders and suggest complementary items based on customer needs and preferences- Leverage multiple systems and tools to effectively handle customer contacts- Simultaneously handle cross-functional tasks including calls, emails, and data processing- Other duties as assignedWorking hours: 8:00 AM - 10:00 PMSkills:Spelling and GrammarCustomer Service ExperienceComputer Literacy SkillsEducation:High SchoolExperience:1-4 yearsQualifications:- 1 year customer service experience Please call us today if this sounds like a good fit!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fargo, North Dakota
      • Temporary
      • $16.99 - $17.00 per hour
      • 3:00 PM - 11:00 PM
      Spherion Staffing is looking to fill a temporary role of Shelter Supervisor with a local client in Fargo. The primary responsibility of this role consists of guest intake and support shift oversight for seasonal overflow operations. Interested candidates should have computer proficiency, compassion and the ability to multi-task and problem solve.3 pm-11 pm Pay $17/hour Responsibilities:- Administer all aspects of guest relations, to include conducting intake, bed assignment and coordination of work assignments- Ensure organizational policies and operational procedures are followed- Maintain facility cleanliness, particularly in common areas- Maintain guest records and data entry into system for state COC reportingResponsibilities:See aboveWorking hours: 3:00 PM - 11:00 PMSkills:Requirements:-Possess excellent communication and customer service skills-General computer (Microsoft Office) and keyboard proficiency-Ability to demonstrate empathy and compassion-Ability to work independently as well as part of a team-Ability to multi-task and problem solveEducation:High SchoolExperience:1-4 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply If you have any questions please contact Janine Eberhart at 701-412-2894Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is looking to fill a temporary role of Shelter Supervisor with a local client in Fargo. The primary responsibility of this role consists of guest intake and support shift oversight for seasonal overflow operations. Interested candidates should have computer proficiency, compassion and the ability to multi-task and problem solve.3 pm-11 pm Pay $17/hour Responsibilities:- Administer all aspects of guest relations, to include conducting intake, bed assignment and coordination of work assignments- Ensure organizational policies and operational procedures are followed- Maintain facility cleanliness, particularly in common areas- Maintain guest records and data entry into system for state COC reportingResponsibilities:See aboveWorking hours: 3:00 PM - 11:00 PMSkills:Requirements:-Possess excellent communication and customer service skills-General computer (Microsoft Office) and keyboard proficiency-Ability to demonstrate empathy and compassion-Ability to work independently as well as part of a team-Ability to multi-task and problem solveEducation:High SchoolExperience:1-4 yearsQualifications:See above To be considered, please apply online at www.spherion.com/apply If you have any questions please contact Janine Eberhart at 701-412-2894Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Baytown, Texas
      • Temporary
      • $13.00 - $16.00 per hour
      • 7:00 AM - 11:00 PM
      Chambers county residents, are you interested in working remotely from the comforts of your own home with a nationally recognized industry leader in healthcare management? If you answered yes to this question then this job might be for you. We are looking to staff dynamic individuals that will go the extra mile for patients by making their experiences memorable.Responsibilities:-Maintain a positive first impression for outbound/inbound calls in order to schedule patients for appointments-Create and maintain patient accounts by recording pertinent details and information-Resolve service issues by clarifying the patient's complaint and selecting the best solution-Recommend potential screenings or services to patient by collecting data based on previous procedures -Manage large groups of calls and spend quality time with each patient-Keep records of interactions within the medical database and process customer accounts and file documents-Go the extra mile to engage patientsWorking hours: 7:00 AM - 11:00 PMSkills:-Proven customer support experience-Phone call handling skills and active listening skills-Familiar with database systems and practices-Ability to multi-task and manage time efficiently-High school diploma or equivalent; college degree preferred but not requiredEducation:High SchoolExperience:1-4 yearsQualifications:-Customer Service-Documentation Skills-Listening Skills-Phone Skills-Resolving Conflict Skills These roles are located all throughout our territories, if interested please apply online today and become part of something great, when applying choose our League City office! www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Chambers county residents, are you interested in working remotely from the comforts of your own home with a nationally recognized industry leader in healthcare management? If you answered yes to this question then this job might be for you. We are looking to staff dynamic individuals that will go the extra mile for patients by making their experiences memorable.Responsibilities:-Maintain a positive first impression for outbound/inbound calls in order to schedule patients for appointments-Create and maintain patient accounts by recording pertinent details and information-Resolve service issues by clarifying the patient's complaint and selecting the best solution-Recommend potential screenings or services to patient by collecting data based on previous procedures -Manage large groups of calls and spend quality time with each patient-Keep records of interactions within the medical database and process customer accounts and file documents-Go the extra mile to engage patientsWorking hours: 7:00 AM - 11:00 PMSkills:-Proven customer support experience-Phone call handling skills and active listening skills-Familiar with database systems and practices-Ability to multi-task and manage time efficiently-High school diploma or equivalent; college degree preferred but not requiredEducation:High SchoolExperience:1-4 yearsQualifications:-Customer Service-Documentation Skills-Listening Skills-Phone Skills-Resolving Conflict Skills These roles are located all throughout our territories, if interested please apply online today and become part of something great, when applying choose our League City office! www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Texas City, Texas
      • Temporary
      • $13.00 - $16.00 per hour
      • 7:00 AM - 11:00 PM
      Are you interested in working remotely from the comforts of your own home with a nationally recognized industry leader in healthcare management? If you answered yes to this question then this job might be for you. We are looking to staff dynamic individuals that will go the extra mile for patients by making their experiences memorable.Responsibilities:-Maintain a positive first impression for outbound/inbound calls in order to schedule patients for appointments-Create and maintain patient accounts by recording pertinent details and information-Resolve service issues by clarifying the patient's complaint and selecting the best solution-Recommend potential screenings or services to patient by collecting data based on previous procedures -Manage large groups of calls and spend quality time with each patient-Keep records of interactions within the medical database and process customer accounts and file documents-Go the extra mile to engage patientsWorking hours: 7:00 AM - 11:00 PMSkills:-Proven customer support experience-Phone call handling skills and active listening skills-Familiar with database systems and practices-Ability to multi-task and manage time efficiently-High school diploma or equivalent; college degree preferred but not requiredEducation:High SchoolExperience:1-4 yearsQualifications:-Customer Service-Documentation Skills-Listening Skills-Phone Skills-Resolving Conflict Skills These roles are located all throughout our territories, if interested please apply online today and become part of something great, when applying choose our League City office! www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Are you interested in working remotely from the comforts of your own home with a nationally recognized industry leader in healthcare management? If you answered yes to this question then this job might be for you. We are looking to staff dynamic individuals that will go the extra mile for patients by making their experiences memorable.Responsibilities:-Maintain a positive first impression for outbound/inbound calls in order to schedule patients for appointments-Create and maintain patient accounts by recording pertinent details and information-Resolve service issues by clarifying the patient's complaint and selecting the best solution-Recommend potential screenings or services to patient by collecting data based on previous procedures -Manage large groups of calls and spend quality time with each patient-Keep records of interactions within the medical database and process customer accounts and file documents-Go the extra mile to engage patientsWorking hours: 7:00 AM - 11:00 PMSkills:-Proven customer support experience-Phone call handling skills and active listening skills-Familiar with database systems and practices-Ability to multi-task and manage time efficiently-High school diploma or equivalent; college degree preferred but not requiredEducation:High SchoolExperience:1-4 yearsQualifications:-Customer Service-Documentation Skills-Listening Skills-Phone Skills-Resolving Conflict Skills These roles are located all throughout our territories, if interested please apply online today and become part of something great, when applying choose our League City office! www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Pearland, Texas
      • Temporary
      • $13.00 - $16.00 per hour
      • 7:00 AM - 11:00 PM (Various Shifts Available)
      Are you interested in working remotely from the comforts of your own home with a nationally recognized industry leader in healthcare management? If you answered yes to this question then this job might be for you. We are looking to staff dynamic individuals that will go the extra mile for patients by making their experiences memorable.Responsibilities:-Maintain a positive first impression for outbound/inbound calls in order to schedule patients for appointments-Create and maintain patient accounts by recording pertinent details and information-Resolve service issues by clarifying the patient's complaint and selecting the best solution-Recommend potential screenings or services to patient by collecting data based on previous procedures -Manage large groups of calls and spend quality time with each patient-Keep records of interactions within the medical database and process customer accounts and file documents-Go the extra mile to engage patientsWorking hours: 7:00 AM - 11:00 PM (Various Shifts Available)Skills:-Proven customer support experience-Phone call handling skills and active listening skills-Familiar with database systems and practices-Ability to multi-task and manage time efficiently-High school diploma or equivalent; college degree preferred but not requiredEducation:High SchoolExperience:1-4 yearsQualifications:-Customer Service-Documentation Skills-Listening Skills-Phone Skills-Resolving Conflict Skills These roles are located all throughout our territories, if interested please apply online today and become part of something great, when applying choose our League City office! www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Are you interested in working remotely from the comforts of your own home with a nationally recognized industry leader in healthcare management? If you answered yes to this question then this job might be for you. We are looking to staff dynamic individuals that will go the extra mile for patients by making their experiences memorable.Responsibilities:-Maintain a positive first impression for outbound/inbound calls in order to schedule patients for appointments-Create and maintain patient accounts by recording pertinent details and information-Resolve service issues by clarifying the patient's complaint and selecting the best solution-Recommend potential screenings or services to patient by collecting data based on previous procedures -Manage large groups of calls and spend quality time with each patient-Keep records of interactions within the medical database and process customer accounts and file documents-Go the extra mile to engage patientsWorking hours: 7:00 AM - 11:00 PM (Various Shifts Available)Skills:-Proven customer support experience-Phone call handling skills and active listening skills-Familiar with database systems and practices-Ability to multi-task and manage time efficiently-High school diploma or equivalent; college degree preferred but not requiredEducation:High SchoolExperience:1-4 yearsQualifications:-Customer Service-Documentation Skills-Listening Skills-Phone Skills-Resolving Conflict Skills These roles are located all throughout our territories, if interested please apply online today and become part of something great, when applying choose our League City office! www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • West Springfield, Massachusetts
      • Permanent
      • $24.00 - $29.00 per hour
      • 8:00 AM - 5:00 PM
      Order Processor Client Services monitors tracking systems used to maintain records of prices, delivery dates, inventory, and other data related to each transaction. Ensures that orders are processed and expedited with accuracy and that production and quality standards are met.Responsibilities:Order Processor Client Services Duties/Responsibilities:Facilitates efficient and accurate processing of orders including online orders.Maintains product database with product numbers, descriptions, and pricing information, adding new products and assigning product numbers.Processes billing invoices.Creates, analyzes, and distributes daily and weekly reports, monitoring open and in-fulfillment orders.Performs other related duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Order Processor Client Services Skills/Abilities:Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Proficient with Microsoft Office Suite (esp. Excel) or related software used to track inventory and create records.Knowledge of Quikbooks is a plusEducation:High SchoolExperience:1-4 yearsQualifications:Order Processor Client Services Qualifications:High school diploma or equivalent required; Bachelors degree in related field preferred.Three years of experience in order processing or customer service, required.Physical Requirements:Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times. Please apply with us on-line at: https://www.spherion.com/apply/75058Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Order Processor Client Services monitors tracking systems used to maintain records of prices, delivery dates, inventory, and other data related to each transaction. Ensures that orders are processed and expedited with accuracy and that production and quality standards are met.Responsibilities:Order Processor Client Services Duties/Responsibilities:Facilitates efficient and accurate processing of orders including online orders.Maintains product database with product numbers, descriptions, and pricing information, adding new products and assigning product numbers.Processes billing invoices.Creates, analyzes, and distributes daily and weekly reports, monitoring open and in-fulfillment orders.Performs other related duties as assigned.Working hours: 8:00 AM - 5:00 PMSkills:Order Processor Client Services Skills/Abilities:Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Proficient with Microsoft Office Suite (esp. Excel) or related software used to track inventory and create records.Knowledge of Quikbooks is a plusEducation:High SchoolExperience:1-4 yearsQualifications:Order Processor Client Services Qualifications:High school diploma or equivalent required; Bachelors degree in related field preferred.Three years of experience in order processing or customer service, required.Physical Requirements:Prolonged periods sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times. Please apply with us on-line at: https://www.spherion.com/apply/75058Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Jacksonville, Florida
      • Temp to Perm
      • $15.00 per hour
      • 8:00 AM - 8:00 PM
      The Customer Care Professional (CCP) is responsible for supporting back office tasks including credit card verification, backorder management and customer communication, processing return credits and exchanges, and processing customer accommodations. Additionally, this position partners cross-functionally on inquiries related to UPS claims, tag/hardware requests, and auditing, as needed.Responsibilities:- Efficiently leverage multiple systems and tools to research and resolve customer issues- Process return/exchange and credit/charge transactions- Research returned items and resolve customer issues in a professional manner- Effectively communicate shipping delays to customers- Maintain undeliverable and problem return files- Review ecommerce orders to detect fraudulent activity - Other duties as assignedWorking hours: 8:00 AM - 8:00 PMSkills:- Passion for working within a team environment that delivers great customer experiences- Excellent verbal and written communication skills- Strong attention to detail- Effective decision-making, problem-solving skills and follow-up skills necessary- Ability to maintain a positive attitude in fast-paced work environment- Excellent organizational skills- Ability to interpret data and report appropriately- Intermediate computer skills, including proficiency in Windows navigation and MS Office- Intermediate mathematical and analytical skills- High school diploma or equivalent requiredEducation:High SchoolExperience:1-4 yearsQualifications:- Minimum of 1 year customer service or fraud review experience- Microsoft Excel If this sounds like the right fit for you, give us a call today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The Customer Care Professional (CCP) is responsible for supporting back office tasks including credit card verification, backorder management and customer communication, processing return credits and exchanges, and processing customer accommodations. Additionally, this position partners cross-functionally on inquiries related to UPS claims, tag/hardware requests, and auditing, as needed.Responsibilities:- Efficiently leverage multiple systems and tools to research and resolve customer issues- Process return/exchange and credit/charge transactions- Research returned items and resolve customer issues in a professional manner- Effectively communicate shipping delays to customers- Maintain undeliverable and problem return files- Review ecommerce orders to detect fraudulent activity - Other duties as assignedWorking hours: 8:00 AM - 8:00 PMSkills:- Passion for working within a team environment that delivers great customer experiences- Excellent verbal and written communication skills- Strong attention to detail- Effective decision-making, problem-solving skills and follow-up skills necessary- Ability to maintain a positive attitude in fast-paced work environment- Excellent organizational skills- Ability to interpret data and report appropriately- Intermediate computer skills, including proficiency in Windows navigation and MS Office- Intermediate mathematical and analytical skills- High school diploma or equivalent requiredEducation:High SchoolExperience:1-4 yearsQualifications:- Minimum of 1 year customer service or fraud review experience- Microsoft Excel If this sounds like the right fit for you, give us a call today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Edinburg, Texas
      • Temp to Perm
      • $11.54 - $12.02 per hour
      • 8:00 AM - 6:30 PM
      Positions provide customer services via telephone to clients regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs, including but not limited to Medicaid, Supplemental Nutrition Assistance Program or SNAP (formerly food stamps), and Children's Health Insurance Program (CHIP).THIS IS NOT A WORK FROM HOME POSITION - YOU WILL WORK ONSITE IN EDINBURG THE START DATE IS 11/08.Responsibilities:- Practices active listening in order to take each caller?s concerns seriously, fully understands the issue and then provides appropriate resolution or appropriate direction for next steps. - Provides callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions, transferring callers to other Call Center units as needed. - Answers customer questions including but not limited to items regarding available providers and enrollment processes in a prompt, courteous, and concise manner. - Accesses, reads, and interprets customers and provider data elements on the various computer systems. - Clearly communicates case and case processing information to the caller.- Multi-tasks by simultaneously communicating with the client while researching their case and documenting the call.- Continues to learn and refine program and computer navigation skills in response to updated policy and computer systems. - Documents all customer encounters in clear and concise records. - Meets individual performance standards, including the confidentiality and security of information. - Performs other duties as may be assigned by management.Working hours: 8:00 AM - 6:30 PMSkills:Required skills and abilities should include but not be limited to the following:- Ability to perform comfortably in a fast-paced, deadline-oriented work environment. - Ability to successfully execute many complex tasks simultaneously. - Ability to work as a team member, as well as independently.- Ability to regularly attend work at various shift times as assigned.Education:No Degree RequiredExperience:1-4 yearsQualifications:Education:** No HS diploma required! **Experience:Experience in health care, human services, or customer service; knowledge/experience with Texas Medicaid and managed care programs. Experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner To start the hiring process please apply online and be sure to include a resume.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Positions provide customer services via telephone to clients regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs, including but not limited to Medicaid, Supplemental Nutrition Assistance Program or SNAP (formerly food stamps), and Children's Health Insurance Program (CHIP).THIS IS NOT A WORK FROM HOME POSITION - YOU WILL WORK ONSITE IN EDINBURG THE START DATE IS 11/08.Responsibilities:- Practices active listening in order to take each caller?s concerns seriously, fully understands the issue and then provides appropriate resolution or appropriate direction for next steps. - Provides callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions, transferring callers to other Call Center units as needed. - Answers customer questions including but not limited to items regarding available providers and enrollment processes in a prompt, courteous, and concise manner. - Accesses, reads, and interprets customers and provider data elements on the various computer systems. - Clearly communicates case and case processing information to the caller.- Multi-tasks by simultaneously communicating with the client while researching their case and documenting the call.- Continues to learn and refine program and computer navigation skills in response to updated policy and computer systems. - Documents all customer encounters in clear and concise records. - Meets individual performance standards, including the confidentiality and security of information. - Performs other duties as may be assigned by management.Working hours: 8:00 AM - 6:30 PMSkills:Required skills and abilities should include but not be limited to the following:- Ability to perform comfortably in a fast-paced, deadline-oriented work environment. - Ability to successfully execute many complex tasks simultaneously. - Ability to work as a team member, as well as independently.- Ability to regularly attend work at various shift times as assigned.Education:No Degree RequiredExperience:1-4 yearsQualifications:Education:** No HS diploma required! **Experience:Experience in health care, human services, or customer service; knowledge/experience with Texas Medicaid and managed care programs. Experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner To start the hiring process please apply online and be sure to include a resume.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Wake Forest, North Carolina
      • Temp to Perm
      • $18.00 - $20.00 per hour
      • 8:00 AM - 5:00 PM
      As a customer service representative you play a critical role in the success to the organization providing solutions, support and information to customers. If you have a mechanical background or interest in learning and excel in customer service we want to talk to you!The customer service representative is the primary internal customer contact point for service and information regarding products, prices, availability and product uses. This position also develops and maintains relationships with inside and outside sales support among our three offices as well as factory personnel and customers.Responsibilities:The distributor provides fluid system components including Fittings, Valves, PTFE and PFA Hose, Regulators, Tubing, Quick Connects, Measurement Devices, Filters and Orbital Welding.The customer service representative provides a critical role in customer interface, and is part of a team responsible for providing a variety of services, solutions, support and information in a manner that builds trust, confidence and long term business. - This position provides support in all areas of customer services, inside sales and technical support utilizing interpersonal and business skills.- This associate ensures customer satisfaction by placing orders, scheduling deliveries and services, responding to inquiries, and taking appropriate action to resolve concerns.Primary Responsibilities:- Answer phone in a courteous professional manner- Prepare quotations and enter orders ??? received via phone, fax or email- Counter Sales for walk in customers- Cross Training in all areas as required- Schedule and expedite product to meet customer need- Review customer contracts- Ensure resolution of customer complaints/concerns- Trace shipments- Resolve technical inquiries- Promote Swagelok product and services- Collect Strategic information and customer data- Assist customer in selecting appropriate product or assembly to meet customer requirementsDue to the technical nature of our products, we are looking for someone with mechanical aptitude who enjoys identifying and understanding how fittings and components work together.Working hours: 8:00 AM - 5:00 PMSkills:- Proficiency using Microsoft Office suite (Word, Excel, PowerPoint, Outlook)- 10-key a plus- Mechanical aptitude required- Excellent communication and negotiation skills are required- Demonstrates Innovative thinking and sound judgmentEducation:BachelorsExperience:1-4 yearsQualifications:Education: minimum Associates, Bachelor degree preferred, with a minimum of 2 to 4 years of experience in a Customer Service capacity- Excellent written and verbal communication- Mechanical aptitude- Self Confidence- Teamwork and Collaboration Call Jess today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      As a customer service representative you play a critical role in the success to the organization providing solutions, support and information to customers. If you have a mechanical background or interest in learning and excel in customer service we want to talk to you!The customer service representative is the primary internal customer contact point for service and information regarding products, prices, availability and product uses. This position also develops and maintains relationships with inside and outside sales support among our three offices as well as factory personnel and customers.Responsibilities:The distributor provides fluid system components including Fittings, Valves, PTFE and PFA Hose, Regulators, Tubing, Quick Connects, Measurement Devices, Filters and Orbital Welding.The customer service representative provides a critical role in customer interface, and is part of a team responsible for providing a variety of services, solutions, support and information in a manner that builds trust, confidence and long term business. - This position provides support in all areas of customer services, inside sales and technical support utilizing interpersonal and business skills.- This associate ensures customer satisfaction by placing orders, scheduling deliveries and services, responding to inquiries, and taking appropriate action to resolve concerns.Primary Responsibilities:- Answer phone in a courteous professional manner- Prepare quotations and enter orders ??? received via phone, fax or email- Counter Sales for walk in customers- Cross Training in all areas as required- Schedule and expedite product to meet customer need- Review customer contracts- Ensure resolution of customer complaints/concerns- Trace shipments- Resolve technical inquiries- Promote Swagelok product and services- Collect Strategic information and customer data- Assist customer in selecting appropriate product or assembly to meet customer requirementsDue to the technical nature of our products, we are looking for someone with mechanical aptitude who enjoys identifying and understanding how fittings and components work together.Working hours: 8:00 AM - 5:00 PMSkills:- Proficiency using Microsoft Office suite (Word, Excel, PowerPoint, Outlook)- 10-key a plus- Mechanical aptitude required- Excellent communication and negotiation skills are required- Demonstrates Innovative thinking and sound judgmentEducation:BachelorsExperience:1-4 yearsQualifications:Education: minimum Associates, Bachelor degree preferred, with a minimum of 2 to 4 years of experience in a Customer Service capacity- Excellent written and verbal communication- Mechanical aptitude- Self Confidence- Teamwork and Collaboration Call Jess today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Rockford, Illinois
      • Temp to Perm
      • $16.50 per hour
      • 8:00 AM - 4:30 PM
      Spherion Staffing & Recruiting is partnered with a rewarding Fortune 500 Logistics company in Rockford that's looking to add Customer Service Logistics Representatives to their internal team! Are you an individual who wants a career opportunity in the Logistics field with a well-respected organization? If so, keep reading! These positions offer competitive wages and benefits! The training during the program is excellent, the facility accommodations are clean, safe and inviting! As your staffing local in Rockford, we will set you up to be successful and support you throughout the program! The whole customer service team is well managed, tenured - and works extremely well together! The company follows all CDC guidelines by wearing face masks at the time of arrival, during the course of the day and departure from the facility. The whole facility follows all protocols and requirements to ensure a clean and safe working environment for all team members! - 480-Hour Temp--To-Hire program- Hours: Monday thru Friday from 8:00am to 4:30pm- There "may be" some overtime up to 1.5 hours when needed- Full benefit platform upon successful completion of the program - including Major Medical, Dental, Vision, Short Term Disability and company incentive programs.- Pay increase when hired internally- 401K / PTO / Sick / Holiday Pay- 10-no fault attendance points when hired internally! - Accrue 2-hours per week and up to 2-weeks per year for vacation!Responsibilities:The Customer Service Logistics Representative will be a first point of contact for inbound/outbound customers and employees. They will interact and assist customers, drivers and fellow team members via phone, email and fax during the course of the day. Their typical day will consist of tracing shipments, billing discrepancies, running and presenting AP and AR reports for management, invoicing/billing questions and other administrative tasks assigned.- Provide both inbound and outbound customer service support- Perform a multitude of clerical duties during the course of the day including - answering, directing phone calls, filing, data entry and billing- Run AP/AR and other operational reports to management, various departments and customers upon request- Assist customers and drivers with expected delivery times and/or delay- Escalate calls that require dispatch or freight product support- Communicate with customers by phone or through e-mail in order to provide a great customer service experienceWorking hours: 8:00 AM - 4:30 PMSkills:- Previous Logistics Customer Service experience is a plus- Excellent communication and interpersonal skills- Possess the ability to work in a busy - team orientated environment.- Intermediate computer skills including using Outlook, Word and Excel- Some AR experience preferred- Proficiency with Alpha/Numeric keystroke while demonstrating both speed and accuracy- Good typing skills- Experience in the customer service field is required Must possess the ability to understand or comprehend written and/or oral instructionsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED equivalence required- Previous experience working in a logistics environment a plus- Must be flexible to working in changing environments and duties- A minimum of 2+ years of customer service experience required - Some Screening RequiredApply today for the opportunity to work with a solid team of professionals who hold a high regard for teamwork and maintaining a positive work experience for everyone!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing & Recruiting is partnered with a rewarding Fortune 500 Logistics company in Rockford that's looking to add Customer Service Logistics Representatives to their internal team! Are you an individual who wants a career opportunity in the Logistics field with a well-respected organization? If so, keep reading! These positions offer competitive wages and benefits! The training during the program is excellent, the facility accommodations are clean, safe and inviting! As your staffing local in Rockford, we will set you up to be successful and support you throughout the program! The whole customer service team is well managed, tenured - and works extremely well together! The company follows all CDC guidelines by wearing face masks at the time of arrival, during the course of the day and departure from the facility. The whole facility follows all protocols and requirements to ensure a clean and safe working environment for all team members! - 480-Hour Temp--To-Hire program- Hours: Monday thru Friday from 8:00am to 4:30pm- There "may be" some overtime up to 1.5 hours when needed- Full benefit platform upon successful completion of the program - including Major Medical, Dental, Vision, Short Term Disability and company incentive programs.- Pay increase when hired internally- 401K / PTO / Sick / Holiday Pay- 10-no fault attendance points when hired internally! - Accrue 2-hours per week and up to 2-weeks per year for vacation!Responsibilities:The Customer Service Logistics Representative will be a first point of contact for inbound/outbound customers and employees. They will interact and assist customers, drivers and fellow team members via phone, email and fax during the course of the day. Their typical day will consist of tracing shipments, billing discrepancies, running and presenting AP and AR reports for management, invoicing/billing questions and other administrative tasks assigned.- Provide both inbound and outbound customer service support- Perform a multitude of clerical duties during the course of the day including - answering, directing phone calls, filing, data entry and billing- Run AP/AR and other operational reports to management, various departments and customers upon request- Assist customers and drivers with expected delivery times and/or delay- Escalate calls that require dispatch or freight product support- Communicate with customers by phone or through e-mail in order to provide a great customer service experienceWorking hours: 8:00 AM - 4:30 PMSkills:- Previous Logistics Customer Service experience is a plus- Excellent communication and interpersonal skills- Possess the ability to work in a busy - team orientated environment.- Intermediate computer skills including using Outlook, Word and Excel- Some AR experience preferred- Proficiency with Alpha/Numeric keystroke while demonstrating both speed and accuracy- Good typing skills- Experience in the customer service field is required Must possess the ability to understand or comprehend written and/or oral instructionsEducation:High SchoolExperience:1-4 yearsQualifications:- High School Diploma or GED equivalence required- Previous experience working in a logistics environment a plus- Must be flexible to working in changing environments and duties- A minimum of 2+ years of customer service experience required - Some Screening RequiredApply today for the opportunity to work with a solid team of professionals who hold a high regard for teamwork and maintaining a positive work experience for everyone!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Middleton, Wisconsin
      • Permanent
      • $21.50 - $22.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion is recruiting for multiple Client Account Representatives to join the team of our benefits provider-client! This position is the primary point of contact for a specific set of clients across all products and services and various brokers. The Client Account Representative utilizes internal resources to resolve various client inquiries via telephone and email and is responsible for managing all customer contact to ensure timely resolution to inquiries and issues.This is a direct-hire position! Employees may be fully remote following a mandatory 1-2 day onsite orientation.Responsibilities:- Serve as the primary point of contact and organization resource for assigned clients and various brokers- Learn and be proficient in all product offerings- Support efforts to maintain retention of accounts by providing accurate, thorough, and timely answers to client inquiries using knowledge of our clients products, services, and internal processes- Maintain and proactively manage CRM database, documenting each customer interaction and action item in a timely, compliant manner and in adherence with department standards- Collaborate and engage with organizational resources to ensure accurate and effective client data exchange, issue resolution, and service- Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to resolve client requests and inquiries- Contribute toward the enhancement of the client experience and process and product improvement through observation, trend identification, and customer feedback- Collaborate in continuously improving departmental processes and forms- Safeguard confidentiality, privacy, and security of organization and customer personal informationWorking hours: 8:00 AM - 5:00 PMSkills:- Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax, and excellent business acumen- Demonstrated ability to develop, maintain and foster relationships at all levels of the organization- Successful experience coordinating activities and tasks of a variety of resources towards a specific business goal- Strong organizational and time management skills with proven ability to multitask in a high paced environment- Self-motivated and able to resolve issues independentlyEducation:AssociateExperience:1-4 yearsQualifications:- Associate degree in Business or related field; may be substituted by two years of directly related experience. Bachelor's degree preferred- Two years of experience in a customer-centric role required- Basic proficiency with Microsoft Outlook, Word, and Excel- Basic math skills- Possession of a valid drivers license and access to reliable transportation- Experience working with a Customer Relationship Management system (CRM) preferred- Knowledge of COBRA and tax-advantaged benefit programs preferred- Previous experience in Benefits Administration, working with insurance brokers and/or carriers or in the health insurance industry preferred Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion is recruiting for multiple Client Account Representatives to join the team of our benefits provider-client! This position is the primary point of contact for a specific set of clients across all products and services and various brokers. The Client Account Representative utilizes internal resources to resolve various client inquiries via telephone and email and is responsible for managing all customer contact to ensure timely resolution to inquiries and issues.This is a direct-hire position! Employees may be fully remote following a mandatory 1-2 day onsite orientation.Responsibilities:- Serve as the primary point of contact and organization resource for assigned clients and various brokers- Learn and be proficient in all product offerings- Support efforts to maintain retention of accounts by providing accurate, thorough, and timely answers to client inquiries using knowledge of our clients products, services, and internal processes- Maintain and proactively manage CRM database, documenting each customer interaction and action item in a timely, compliant manner and in adherence with department standards- Collaborate and engage with organizational resources to ensure accurate and effective client data exchange, issue resolution, and service- Obtain and maintain current and ongoing product and regulation related knowledge at a level of proficiency to resolve client requests and inquiries- Contribute toward the enhancement of the client experience and process and product improvement through observation, trend identification, and customer feedback- Collaborate in continuously improving departmental processes and forms- Safeguard confidentiality, privacy, and security of organization and customer personal informationWorking hours: 8:00 AM - 5:00 PMSkills:- Demonstrated effective verbal and written communication skills, utilizing proper grammar, syntax, and excellent business acumen- Demonstrated ability to develop, maintain and foster relationships at all levels of the organization- Successful experience coordinating activities and tasks of a variety of resources towards a specific business goal- Strong organizational and time management skills with proven ability to multitask in a high paced environment- Self-motivated and able to resolve issues independentlyEducation:AssociateExperience:1-4 yearsQualifications:- Associate degree in Business or related field; may be substituted by two years of directly related experience. Bachelor's degree preferred- Two years of experience in a customer-centric role required- Basic proficiency with Microsoft Outlook, Word, and Excel- Basic math skills- Possession of a valid drivers license and access to reliable transportation- Experience working with a Customer Relationship Management system (CRM) preferred- Knowledge of COBRA and tax-advantaged benefit programs preferred- Previous experience in Benefits Administration, working with insurance brokers and/or carriers or in the health insurance industry preferred Apply Today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Wayne, Indiana
      • Temp to Perm
      • $45000.00 - $55000.00 per hour
      • 8:00 AM - 5:00 PM
      Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing is hiring Customer Service Representatives to begin work in Fort Wayne, IN.This is a Direct Hire opportunity!Are you looking to catapult your career with high-impact ownership driving transformation with household brands? Do you crave an entrepreneurial, fast paced and engaging growth assignment working with incredible people from across the globe?WORK FROM THE OFFICE 3 DAYS, 2 DAYS REMOTEShift and Pay:Monday - Friday 8AM - 5PMPay ranging from $45,000 - $55,000/year based on experienceResponsibilities:The Customer Solutions Analyst serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste throughout the E2E Order to Cash process flow. - Identify and resolve demand capture failures within defined Service Level Agreement (SLA) Order Filter - Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence - Collaborate with customer or cross functional business partners to resolve blocked orders within SLA - Optimize orders for logistical efficiency (e.g. maximize payload, grouping / splitting orders) Order Fulfillment - Contact customer when required due to Out of Stock or Stock Allocation issues - Collaborate with Order Fulfillment team to resolve issues preventing delivery note creation (e.g. delivery block) - Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC etc.) to ensure the quality of processes are aligned to meet the business and customer needs - Provide 360? visibility on status of orders to customers and internal teams - Apply appropriate root cause reason codes following global Reason Code Methodology ? Identify, analyze and initiate the escalation process based on escalation criteria Returns and Refusals:- Be principal customer contact for capturing, creating and registering all return requests - Assess compliance of Return Requests according to Market Return Policy Conditions - Obtain authorization from Sales for return requests that exceed Market Return Policy Thresholds - Validate returned product is in sellable condition and ensure all relevant documentation is provided for analysis of credit / debit value - Coordinate destruction or donation of goods when physical return is not warranted - Ensure refusals created by the OS&D team in Transportation contain appropriate order reason code and correct pricing prior to billing - Analyze reasons for refusals and contact customers to propose mitigation actions to reduce / eliminate in the future billing - Collaborate with billing in the resolution of billing issues that require customer contactWorking hours: 8:00 AM - 5:00 PMSkills:- Excellent written and verbal communication skills - Excellent analytical aptitude with a proven ability to analyze/interpret data - Well-organized, methodical thinker with excellent decision-making skills - Strong and creative problem-solving skills - Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook) - Proficiency in SAP, BW and Business Objects preferred - Ability to work in a fast paced environment and handle multiple priorities - Ability to work independently with minimal supervision - Ability to improve efficiencies in the Supply Chain by ensuring that the order management process is streamlined and standardized. - Strong Customer Service mindset and passion for delighting customers internally and externally - Demonstrates a strong desire to develop trust and long term relationships - Proactively seeks continuous process and service improvements - Strong result-orientationEducation:High SchoolExperience:1-4 yearsQualifications:- Undergraduate degree preferred, not required Experience - 2 - 4 years of experience working directly with customers is required. - Experience in Supply Chain preferred (e.g. Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.) Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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