Spherion Staffing has several openings for Temporary Operation Clerks. The purpose of this position is to support the company's mailroom with various tasks including moving mail carts, running openers, and using online systems to get correct addresses for returned mail. Assignment Length: 6-9 MonthsShift: Monday - Friday 8 am-5 pmPay: $17-17.14/hour Responsibilities:-Receive and review incoming work, contacting appropriate resources as needed -Process returned mail-Move mail to the correct places within the office -Take accountability for entire process from receipt of work to resolution and closureResponsibilities:See AboveWorking hours: 8:00 AM - 5:00 PMSkills:Requirements:-High School diploma or GED-1 year experience in mailroom or general operations experience - Must be computer proficient-Experience working with 10 Key-Ability to lift up to 50bsEducation:High SchoolExperience:1-4 yearsQualifications:See Above To be considered, please apply online at www.spherion.com/apply or if you have questions you can reach out to Kelsi Shelly at 605-335-6010Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing has several openings for Temporary Operation Clerks. The purpose of this position is to support the company's mailroom with various tasks including moving mail carts, running openers, and using online systems to get correct addresses for returned mail. Assignment Length: 6-9 MonthsShift: Monday - Friday 8 am-5 pmPay: $17-17.14/hour Responsibilities:-Receive and review incoming work, contacting appropriate resources as needed -Process returned mail-Move mail to the correct places within the office -Take accountability for entire process from receipt of work to resolution and closureResponsibilities:See AboveWorking hours: 8:00 AM - 5:00 PMSkills:Requirements:-High School diploma or GED-1 year experience in mailroom or general operations experience - Must be computer proficient-Experience working with 10 Key-Ability to lift up to 50bsEducation:High SchoolExperience:1-4 yearsQualifications:See Above To be considered, please apply online at www.spherion.com/apply or if you have questions you can reach out to Kelsi Shelly at 605-335-6010Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing has openings for Associate Operation Processors The purpose of this position is to support the company's mailroom with various tasks including moving mail carts, running openers, and using online systems to get correct addresses for returned mail. Assignment Length: 4 Months Shift: Monday - Friday 8AM - 5PMPay: $17.14/hour Responsibilities:-Receive and review incoming work, contacting appropriate resources as needed -Verify complex customer issues-Take accountability for entire process from receipt of work to resolution and closureResponsibilities:See AboveWorking hours: 8:00 AM - 5:00 PMSkills:Requirements:-High School diploma or GED-1 years' experience in mailroom or general operations experience -Must be computer proficient-Experience working with 10 KeyEducation:High SchoolExperience:0-1 yearsQualifications:See Above To be considered, please apply online at www.spherion.com/apply If you have any questions please contact Kelsi Shelly at 605-335-6010Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing has openings for Associate Operation Processors The purpose of this position is to support the company's mailroom with various tasks including moving mail carts, running openers, and using online systems to get correct addresses for returned mail. Assignment Length: 4 Months Shift: Monday - Friday 8AM - 5PMPay: $17.14/hour Responsibilities:-Receive and review incoming work, contacting appropriate resources as needed -Verify complex customer issues-Take accountability for entire process from receipt of work to resolution and closureResponsibilities:See AboveWorking hours: 8:00 AM - 5:00 PMSkills:Requirements:-High School diploma or GED-1 years' experience in mailroom or general operations experience -Must be computer proficient-Experience working with 10 KeyEducation:High SchoolExperience:0-1 yearsQualifications:See Above To be considered, please apply online at www.spherion.com/apply If you have any questions please contact Kelsi Shelly at 605-335-6010Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Opportunity working for a well established, retail, service, sales organization with corporate offices in Butte, Montana. Position is temporary with opportunity for long term with competitive benefits. Pay is DOE and may have the option for overtime. Available to work on call, weekends and nights depending on need and work flow. Performs a variety of duties related to the service, maintenance, troubleshooting and technical assistance both remote and in person to locations throughout Montana. Currently remote and phone access to users per Help Desk support to field locations.This includes, but is not limited to repairs, parts support, machine prep, installation. Opportunity to work with a seasoned team of industry professionals. Position is temporary for now with opportunity for exposure to other departments.Responsibilities:Position is considered entry level providing support to the gaming services technical and service group. Reports to Supervisor who oversees operations, regulations and technical support.Working hours: 8:00 AM - 5:00 PMSkills:General computer and networking knowledge, proficient in the use of Microsoft Word, Excel and Outlook. SAP system experience a Plus! Ability to read and interpret documents, instructions, manuals and specifications. Communication skills, both verbal and written. Internal and external customer service in ability to listen and instruct users. Valid Drivers license. Ability to travel if needed. Mileage reimbursed. Ability to deal with customer issues in a professional manner. Put your networking, maintenance and troubleshooting skills to work.Education:High SchoolExperience:1-4 yearsQualifications:Criminal background check, Three (3) work related references, Valid Drivers License. Interested candidates go to spherion.com/Apply and attach a detailed resume. For information and assistance, contact the local Spherion Staffing office in Butte, Montana at 406-782-1130 or visit us at 1015 A. South Montana Street. Let's Get To Work!!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Opportunity working for a well established, retail, service, sales organization with corporate offices in Butte, Montana. Position is temporary with opportunity for long term with competitive benefits. Pay is DOE and may have the option for overtime. Available to work on call, weekends and nights depending on need and work flow. Performs a variety of duties related to the service, maintenance, troubleshooting and technical assistance both remote and in person to locations throughout Montana. Currently remote and phone access to users per Help Desk support to field locations.This includes, but is not limited to repairs, parts support, machine prep, installation. Opportunity to work with a seasoned team of industry professionals. Position is temporary for now with opportunity for exposure to other departments.Responsibilities:Position is considered entry level providing support to the gaming services technical and service group. Reports to Supervisor who oversees operations, regulations and technical support.Working hours: 8:00 AM - 5:00 PMSkills:General computer and networking knowledge, proficient in the use of Microsoft Word, Excel and Outlook. SAP system experience a Plus! Ability to read and interpret documents, instructions, manuals and specifications. Communication skills, both verbal and written. Internal and external customer service in ability to listen and instruct users. Valid Drivers license. Ability to travel if needed. Mileage reimbursed. Ability to deal with customer issues in a professional manner. Put your networking, maintenance and troubleshooting skills to work.Education:High SchoolExperience:1-4 yearsQualifications:Criminal background check, Three (3) work related references, Valid Drivers License. Interested candidates go to spherion.com/Apply and attach a detailed resume. For information and assistance, contact the local Spherion Staffing office in Butte, Montana at 406-782-1130 or visit us at 1015 A. South Montana Street. Let's Get To Work!!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We are in search of a responsible individual to fill our Supervisor position. The main responsibilities will be managing the staff, processes and comprehend complex operations. Top-notch communication skills are important to be able to clearly communicate expectations with all members of the teamResponsibilities:This role is responsible for the leadership of associates to ensure accuracy and efficiency as related to the funding, underwriting, and, sales processes.Working hours: 9:00 AM - 7:00 PMSkills:--Strong analytical, problem solving, and decision making skills--Ability to work under pressure and meet deadlines--Clear verbal and written communications, customer service, time management, and leadership skills--Strong negotiation skillsEducation:No Degree RequiredExperience:1-4 yearsQualifications:High school diploma1+ years of funding, underwriting, or sales experienceClear verbal and written communications, customer service, time management, and leadership skillsMust be a self-motivator while actively participating in a team environmentMust have computer skills, including, but not limited to, MS Windows, MS Office, and MS Outlook Call, Text, or Apply Online 208-514-2044 www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We are in search of a responsible individual to fill our Supervisor position. The main responsibilities will be managing the staff, processes and comprehend complex operations. Top-notch communication skills are important to be able to clearly communicate expectations with all members of the teamResponsibilities:This role is responsible for the leadership of associates to ensure accuracy and efficiency as related to the funding, underwriting, and, sales processes.Working hours: 9:00 AM - 7:00 PMSkills:--Strong analytical, problem solving, and decision making skills--Ability to work under pressure and meet deadlines--Clear verbal and written communications, customer service, time management, and leadership skills--Strong negotiation skillsEducation:No Degree RequiredExperience:1-4 yearsQualifications:High school diploma1+ years of funding, underwriting, or sales experienceClear verbal and written communications, customer service, time management, and leadership skillsMust be a self-motivator while actively participating in a team environmentMust have computer skills, including, but not limited to, MS Windows, MS Office, and MS Outlook Call, Text, or Apply Online 208-514-2044 www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We are in search of a responsible individual to fill our Supervisor position. The main responsibilities will be managing the staff, processes and comprehend complex operations. Top-notch communication skills are important to be able to clearly communicate expectations with all members of the teamResponsibilities:This role is responsible for the leadership of associates to ensure accuracy and efficiency as related to the funding, underwriting, and, sales processes. In the supervisor role, you will be responsible for handling the team?s tasks and assignments and making sure employees are appropriately performing assigned tasks.Working hours: 9:00 AM - 7:00 PMSkills:--Strong analytical, problem solving, and decision making skills--Ability to work under pressure and meet deadlines--Clear verbal and written communications, customer service, time management, and leadership skills--Strong negotiation skillsEducation:No Degree RequiredExperience:1-4 yearsQualifications:High school diploma1+ years of funding, underwriting, or sales experienceClear verbal and written communications, customer service, time management, and leadership skillsMust be a self-motivator while actively participating in a team environmentMust have computer skills, including, but not limited to, MS Windows, MS Office, and MS Outlook Call, Text, or Apply Online 208-514-2044 www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We are in search of a responsible individual to fill our Supervisor position. The main responsibilities will be managing the staff, processes and comprehend complex operations. Top-notch communication skills are important to be able to clearly communicate expectations with all members of the teamResponsibilities:This role is responsible for the leadership of associates to ensure accuracy and efficiency as related to the funding, underwriting, and, sales processes. In the supervisor role, you will be responsible for handling the team?s tasks and assignments and making sure employees are appropriately performing assigned tasks.Working hours: 9:00 AM - 7:00 PMSkills:--Strong analytical, problem solving, and decision making skills--Ability to work under pressure and meet deadlines--Clear verbal and written communications, customer service, time management, and leadership skills--Strong negotiation skillsEducation:No Degree RequiredExperience:1-4 yearsQualifications:High school diploma1+ years of funding, underwriting, or sales experienceClear verbal and written communications, customer service, time management, and leadership skillsMust be a self-motivator while actively participating in a team environmentMust have computer skills, including, but not limited to, MS Windows, MS Office, and MS Outlook Call, Text, or Apply Online 208-514-2044 www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
A. You are the business card of our company. You are usually the first and last person to deal with all of the customers and vendors. You must always portray the image and ethics of our company in everything you do. Customer satisfaction will depend on your people skills.B. The primary function is to integrate between the customer, technician, and vendor while maintaining control and a orderly environment. You will need to identify the customers' problems and expectations, then effectively document and communicate all information to the technician.C. You must always keep the customers best interest in mind while remembering we are the professionals hired by them to identify and repair their vehicles problems. You must sell our services properly; experience, expertise, equipment, and knowledge. You must also make sure we have delivered what was sold, and that the customer is well aware of what they are paying for and why. D. You are the primary salesman and receptionist. You must understand our Industry to be able to instill confidence in or technical ability and competence. This must always portray a professional appearance and attitude, both in person and on the telephone. This is inclusive of all contacts; customers, employees, vendors, outside sales, etc.Responsibilities:Duties and Responsibilities1.Control customer complaints through quality control of all work.2.Address and resolve customer concerns and complaints.3.Target an average of 3 billable hours and $350 total sale per Repair Order.4.Maintain an average overall gross profit of at least 60%.5.Maintain reception area in a clean orderly fashion.6.Facilitate special customer needs: Vehicle or customer pickup or delivery. Towing arrangements as necessary. Rental car arrangements as necessary.7.Provide customers with information brochures and diagnostic worksheets.8.Open and prepare the shop for business operations in the morning by proper time. Close the shop and operations at the appropriate times as necessary.9.Scheduling of all appointments.10.Create and completely fill out all Work Orders.11.Securing approval or authorization of all work orders and validate payment.12..Maintain workflow and productivity.13.Acquisition of all parts needed for the repair operation, including inventoried parts and maintaining inventory.14.Answer telephones (promptly and) courteously, before the second ring if at all possible. m prior repair orders.15.Send Thank you cards to all new customers, large purchases and to people that refer new customers.16.Handle all parts credits and returns: cores, warranties and unused new parts. Must insure proper credit invoice is received from supplier. Maintain returned parts ledger.Working hours: 8:00 AM - 5:00 PMSkills:1.-Positive attitude and personality. Able to work with the public and maintain a positive attitude in the most stressful environments. Must be able to communicate effectively with customers. Have a basic understanding of the automotive industry.2.-Able to work with minimal supervision.3.-Able to earn the trust of co-workers, vendors and customers.4.-Possess a willingness to learn new skills.5.-General understanding of automotive components.6.-Able to cope with a stressful environment and periods of stress and tension.Education:High SchoolExperience:1-4 yearsQualifications:QUALIFICATIONSB.Specific1.High School diploma.2.Good working knowledge of computers.3.Good working knowledge of standard office equipment; calculator, multi-line phone system, photocopier.4.Able to type/keyboard 40 words per minute on standard keyboard, with less than 5% error.5.Good working knowledge of Microsoft Office products: Word, Excel, Publisher, etc. 6.Minimum of 4 years experience in the automotive industry, or Customer relations, or Similar position.7.Formal Automotive Service Advisor Training.8.Valid MN Drivers License.9.Ability to work long hours when required.10.Able to lift 40 pounds. This is a Direct Hire position with a reputable locally owned Auto Repair Shop that has been in business for a very long time. Great Benefits! Monday thru Friday 8-5pm. No Weekends, No Holidays!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
A. You are the business card of our company. You are usually the first and last person to deal with all of the customers and vendors. You must always portray the image and ethics of our company in everything you do. Customer satisfaction will depend on your people skills.B. The primary function is to integrate between the customer, technician, and vendor while maintaining control and a orderly environment. You will need to identify the customers' problems and expectations, then effectively document and communicate all information to the technician.C. You must always keep the customers best interest in mind while remembering we are the professionals hired by them to identify and repair their vehicles problems. You must sell our services properly; experience, expertise, equipment, and knowledge. You must also make sure we have delivered what was sold, and that the customer is well aware of what they are paying for and why. D. You are the primary salesman and receptionist. You must understand our Industry to be able to instill confidence in or technical ability and competence. This must always portray a professional appearance and attitude, both in person and on the telephone. This is inclusive of all contacts; customers, employees, vendors, outside sales, etc.Responsibilities:Duties and Responsibilities1.Control customer complaints through quality control of all work.2.Address and resolve customer concerns and complaints.3.Target an average of 3 billable hours and $350 total sale per Repair Order.4.Maintain an average overall gross profit of at least 60%.5.Maintain reception area in a clean orderly fashion.6.Facilitate special customer needs: Vehicle or customer pickup or delivery. Towing arrangements as necessary. Rental car arrangements as necessary.7.Provide customers with information brochures and diagnostic worksheets.8.Open and prepare the shop for business operations in the morning by proper time. Close the shop and operations at the appropriate times as necessary.9.Scheduling of all appointments.10.Create and completely fill out all Work Orders.11.Securing approval or authorization of all work orders and validate payment.12..Maintain workflow and productivity.13.Acquisition of all parts needed for the repair operation, including inventoried parts and maintaining inventory.14.Answer telephones (promptly and) courteously, before the second ring if at all possible. m prior repair orders.15.Send Thank you cards to all new customers, large purchases and to people that refer new customers.16.Handle all parts credits and returns: cores, warranties and unused new parts. Must insure proper credit invoice is received from supplier. Maintain returned parts ledger.Working hours: 8:00 AM - 5:00 PMSkills:1.-Positive attitude and personality. Able to work with the public and maintain a positive attitude in the most stressful environments. Must be able to communicate effectively with customers. Have a basic understanding of the automotive industry.2.-Able to work with minimal supervision.3.-Able to earn the trust of co-workers, vendors and customers.4.-Possess a willingness to learn new skills.5.-General understanding of automotive components.6.-Able to cope with a stressful environment and periods of stress and tension.Education:High SchoolExperience:1-4 yearsQualifications:QUALIFICATIONSB.Specific1.High School diploma.2.Good working knowledge of computers.3.Good working knowledge of standard office equipment; calculator, multi-line phone system, photocopier.4.Able to type/keyboard 40 words per minute on standard keyboard, with less than 5% error.5.Good working knowledge of Microsoft Office products: Word, Excel, Publisher, etc. 6.Minimum of 4 years experience in the automotive industry, or Customer relations, or Similar position.7.Formal Automotive Service Advisor Training.8.Valid MN Drivers License.9.Ability to work long hours when required.10.Able to lift 40 pounds. This is a Direct Hire position with a reputable locally owned Auto Repair Shop that has been in business for a very long time. Great Benefits! Monday thru Friday 8-5pm. No Weekends, No Holidays!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensuresuccessful service for our patients. The Customer Service Specialists works in a fast-paced environment answeringinbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy ofinformation received from referrals, create orders, and or schedule the patient to receive equipment as ordered by theirdoctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.Responsibilities:Develop and maintain working knowledge of current products and services offered by the company??? Document all call information according to standard operating procedures??? Answer questions about products and services, retail stores, general service line information and otherinformation as necessary based on customer call needs??? Process orders, route calls to appropriate resource, and follow up on customer calls where necessary??? Complete insurance verification to determine patient???s eligibility, coverage, co-insurances, and deductibles??? Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers forapproval and authorization when required??? Enter and review all pertinent information in EMR system including authorizations and expiration dates??? Communicate with Customer Service and Management on an on-going basis regarding any noticed trends withinsurance companies??? Verify insurance carriers are listed in the company???s database system, if not request the new carrier is entered??? Responsible for contacting patient when documentation received does not meet payer guidelines to provideupdates and offer additional options to facilitate the referral process. ??? Facilitate resolution on customer complaints and problem solving??? Actively listens to patients and handle stressful situations with compassion and empathy??? Flexible with the actual work and the hours of operation??? Utilize company provided tools to maintain quality. Some tools may include but are not limited to AuthorizationGuidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the MedicareProvider Enrollment, Chain, and Ownership System) and ???How-To??? documents??? Develop and maintain working knowledge of current HME products and services offered by the company.??? Maintain patient confidentiality and function within the guidelines of HIPAA.??? Completes assigned compliance training and other educational programs as required.??? Maintains compliant with Compliance Program.??? Assist operations with on-call responsibilities as needed during non-business hours in accordance with company policy.??? Depending on the geographic territory and size of the branch location, may require assisting operations with deliveries.??? Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE),infection control and hazardous materials handling.Working hours: 8:00 AM - 5:00 PMSkills:Accurately process, verify, and/or submit documentation and ordersPays attention to detail and has great organizational skillsAnswer all calls and emails in a timely manner, in adherence to their goalsMust be able to navigate through multiple online EMR systems to obtain applicable documentationReview all required documentation to ensure accuracyMeet quality assurance requirements and other key performance metricsEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or equivalent??? One (1) year work related experience in health care administrative, financial, or insurance customer services,claims, billing, call center or management regardless of industry.??? Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.??? Exact job experience is considered any of the above tasks in a Medicare certified. If you have the job experience, please go online and apply to www.spherion.com/apply/75050. Resumes are required at time of application.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensuresuccessful service for our patients. The Customer Service Specialists works in a fast-paced environment answeringinbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy ofinformation received from referrals, create orders, and or schedule the patient to receive equipment as ordered by theirdoctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.Responsibilities:Develop and maintain working knowledge of current products and services offered by the company??? Document all call information according to standard operating procedures??? Answer questions about products and services, retail stores, general service line information and otherinformation as necessary based on customer call needs??? Process orders, route calls to appropriate resource, and follow up on customer calls where necessary??? Complete insurance verification to determine patient???s eligibility, coverage, co-insurances, and deductibles??? Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers forapproval and authorization when required??? Enter and review all pertinent information in EMR system including authorizations and expiration dates??? Communicate with Customer Service and Management on an on-going basis regarding any noticed trends withinsurance companies??? Verify insurance carriers are listed in the company???s database system, if not request the new carrier is entered??? Responsible for contacting patient when documentation received does not meet payer guidelines to provideupdates and offer additional options to facilitate the referral process. ??? Facilitate resolution on customer complaints and problem solving??? Actively listens to patients and handle stressful situations with compassion and empathy??? Flexible with the actual work and the hours of operation??? Utilize company provided tools to maintain quality. Some tools may include but are not limited to AuthorizationGuidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the MedicareProvider Enrollment, Chain, and Ownership System) and ???How-To??? documents??? Develop and maintain working knowledge of current HME products and services offered by the company.??? Maintain patient confidentiality and function within the guidelines of HIPAA.??? Completes assigned compliance training and other educational programs as required.??? Maintains compliant with Compliance Program.??? Assist operations with on-call responsibilities as needed during non-business hours in accordance with company policy.??? Depending on the geographic territory and size of the branch location, may require assisting operations with deliveries.??? Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE),infection control and hazardous materials handling.Working hours: 8:00 AM - 5:00 PMSkills:Accurately process, verify, and/or submit documentation and ordersPays attention to detail and has great organizational skillsAnswer all calls and emails in a timely manner, in adherence to their goalsMust be able to navigate through multiple online EMR systems to obtain applicable documentationReview all required documentation to ensure accuracyMeet quality assurance requirements and other key performance metricsEducation:High SchoolExperience:1-4 yearsQualifications:High School Diploma or equivalent??? One (1) year work related experience in health care administrative, financial, or insurance customer services,claims, billing, call center or management regardless of industry.??? Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.??? Exact job experience is considered any of the above tasks in a Medicare certified. If you have the job experience, please go online and apply to www.spherion.com/apply/75050. Resumes are required at time of application.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.San Francisco Fair Chance Ordinance:Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
Spherion Staffing is immediately hiring an experienced Help desk Technician for a client of ours located in New Bedford, Ma! This is a temp to perm opportunity!The Help Desk is responsible for effective operation, maintenance of systems hardware, software, and related infrastructure. This individual will assist with technical issues to include the needs, benefits, and support of computer users and hardware.Responsibilities:Maintain 1. Maintain existing servers and configure hardware, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.2. Contribute to and maintain system standards.Operations and Support3. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, key processes, reviewing system and application logs.4. Assisting in call-ins or live chat with technical difficulties.5. Create, change, and delete user accounts per request.6. Assisting staff with hardware and software challenges.Working hours: 8:00 AM - 5:00 PMSkills:-Familiar with networking, malware protection, and printers.-Problem solving, communication and positive attitude.Education:High SchoolExperience:1-4 yearsQualifications:Highschool diploma, with a technical background (1 year preferred) While working through Spherion you are eligible for the following benefits:HealthDentalVisionREFERRAL BONUSES!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is immediately hiring an experienced Help desk Technician for a client of ours located in New Bedford, Ma! This is a temp to perm opportunity!The Help Desk is responsible for effective operation, maintenance of systems hardware, software, and related infrastructure. This individual will assist with technical issues to include the needs, benefits, and support of computer users and hardware.Responsibilities:Maintain 1. Maintain existing servers and configure hardware, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.2. Contribute to and maintain system standards.Operations and Support3. Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, key processes, reviewing system and application logs.4. Assisting in call-ins or live chat with technical difficulties.5. Create, change, and delete user accounts per request.6. Assisting staff with hardware and software challenges.Working hours: 8:00 AM - 5:00 PMSkills:-Familiar with networking, malware protection, and printers.-Problem solving, communication and positive attitude.Education:High SchoolExperience:1-4 yearsQualifications:Highschool diploma, with a technical background (1 year preferred) While working through Spherion you are eligible for the following benefits:HealthDentalVisionREFERRAL BONUSES!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is hiring for a manual operations customer service representative in Fort Wayne, IN!Shift and Pay:8:00 AM-5:00 PMMonday-Friday$15/HRResponsibilities:-Provide operational support and service to all business segments supported by Manual Ops, ensuring timely issuance of policies, endorsements, and other service requests.-Ensure team accuracy related to manual production tasks, including but not limited to policy and endorsement issuance as well as credentialing letters and loss runs.-Entry of paper application data into a mainframe, Oasis, OnBase, or database for new business and/or renewal accounts.-Entry of mid-term transactions into a mainframe, Oasis, OnBase, or database in support of existing accounts.-Reconciling system generated reports against the imaging system to ensure all work items are within the acceptable turnaround time.-Accountable for administrative tasks, including but not limited to: Return Mail, Scanning, Indexing, Mailing, Faxing and Filing.-Maintain weekly metrics on accuracy/volumes of routine processing items utilizing appropriate tracking sheets.-Support functional areas as needed and as requested by supervising manager.Working hours: 8:00 AM - 5:00 PMSkills:-Attention to detail maintaining high levels of accuracy.-Success in a high volume environments requiring personal organization, multitasking, & regular reprioritization with short turnaround time on items of high impact.-Proven ability to work independently and as part of a team; effectively learning new tasks.Education:High SchoolExperience:0-1 yearsQualifications:-Microsoft Office experience including Outlook, Excel and Word-High School diploma Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is hiring for a manual operations customer service representative in Fort Wayne, IN!Shift and Pay:8:00 AM-5:00 PMMonday-Friday$15/HRResponsibilities:-Provide operational support and service to all business segments supported by Manual Ops, ensuring timely issuance of policies, endorsements, and other service requests.-Ensure team accuracy related to manual production tasks, including but not limited to policy and endorsement issuance as well as credentialing letters and loss runs.-Entry of paper application data into a mainframe, Oasis, OnBase, or database for new business and/or renewal accounts.-Entry of mid-term transactions into a mainframe, Oasis, OnBase, or database in support of existing accounts.-Reconciling system generated reports against the imaging system to ensure all work items are within the acceptable turnaround time.-Accountable for administrative tasks, including but not limited to: Return Mail, Scanning, Indexing, Mailing, Faxing and Filing.-Maintain weekly metrics on accuracy/volumes of routine processing items utilizing appropriate tracking sheets.-Support functional areas as needed and as requested by supervising manager.Working hours: 8:00 AM - 5:00 PMSkills:-Attention to detail maintaining high levels of accuracy.-Success in a high volume environments requiring personal organization, multitasking, & regular reprioritization with short turnaround time on items of high impact.-Proven ability to work independently and as part of a team; effectively learning new tasks.Education:High SchoolExperience:0-1 yearsQualifications:-Microsoft Office experience including Outlook, Excel and Word-High School diploma Apply Today! Once you apply, call or text 260-496-9900 to schedule your interview!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities - Daily monitoring of inbound and outbound customer communications and support needs via phone and email. - Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken. - Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals. - Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues. - Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions. - Thorough and accurate reporting in CRM (NetSuite) and other databases. - Work closely with the sales department to ensure seamless processing of customer orders. - Attend educational seminars / trainings to improve product knowledge, skillset and performance level. - Meet personal and team productivity targets / scorecards. - Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed- Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it- You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.- You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.- You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:- High school or equivalent (Preferred) - Customer Service: 3 years (Preferred) Additional Information:Job Type: Full-timeSchedule: 8 hour shift - Monday to FridayBenefits:401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities - Daily monitoring of inbound and outbound customer communications and support needs via phone and email. - Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken. - Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals. - Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues. - Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions. - Thorough and accurate reporting in CRM (NetSuite) and other databases. - Work closely with the sales department to ensure seamless processing of customer orders. - Attend educational seminars / trainings to improve product knowledge, skillset and performance level. - Meet personal and team productivity targets / scorecards. - Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed- Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it- You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.- You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.- You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:- High school or equivalent (Preferred) - Customer Service: 3 years (Preferred) Additional Information:Job Type: Full-timeSchedule: 8 hour shift - Monday to FridayBenefits:401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities - Daily monitoring of inbound and outbound customer communications and support needs via phone and email. - Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken. - Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals. - Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues. - Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions. - Thorough and accurate reporting in CRM (NetSuite) and other databases. - Work closely with the sales department to ensure seamless processing of customer orders. - Attend educational seminars / trainings to improve product knowledge, skillset and performance level. - Meet personal and team productivity targets / scorecards. - Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed- Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it- You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.- You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.- You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:- High school or equivalent (Preferred) - Customer Service: 3 years (Preferred) Additional Information:Job Type: Full-timeSchedule: 8 hour shift - Monday to FridayBenefits:401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities - Daily monitoring of inbound and outbound customer communications and support needs via phone and email. - Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken. - Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals. - Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues. - Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions. - Thorough and accurate reporting in CRM (NetSuite) and other databases. - Work closely with the sales department to ensure seamless processing of customer orders. - Attend educational seminars / trainings to improve product knowledge, skillset and performance level. - Meet personal and team productivity targets / scorecards. - Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed- Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it- You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.- You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.- You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:- High school or equivalent (Preferred) - Customer Service: 3 years (Preferred) Additional Information:Job Type: Full-timeSchedule: 8 hour shift - Monday to FridayBenefits:401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is currently recruiting for several temp-to-hire medical receptionists who have Epic technology experience for our westside healthcare company, Associated Physicians. AP's mission is to provide safe, caring, and unbiased medical treatment in an environment that is inclusive of everyone. There are several opportunities that we are hiring for. The tasks may vary from working with the Physcial Therapy team to the Registration team or even directly with Patient Services.The Patient Services Representative, under the general supervision of the Reception Supervisor, promptly answers incoming clinic calls; takes messages; schedules appointments for pediatrics, internal medicine, and OB/GYN; and directs calls to the appropriate staff person or department. The Patient Services Representative is also responsible for patient registration, check in, and payment collection.Responsibilities:Immediately acknowledges and greets patients and others in a positive and helpful manner.Answers telephone in a pleasant and professional manner, identifying department and name.Schedules appointments and notifies patient of need to bring necessary identification, and insurance, financial and/or legal documents.Schedules, reschedules, cancels and coordinates patient appointments per provider protocol, ensuring that patient is aware of all necessary post-appointment care and future appointments.Completes any pre- visit questionnaires and screening with the patient.Builds and maintains provider schedules. Accurately schedules, reschedules, cancels, and coordinates patient appointments per protocol.Verifies demographic and insurance information. Schedules patients for follow-up appointments and procedures.Contacts patients 1-2 days prior to appointment to confirm appointment.Checks patients in and verifies patient demographic, insurance and primary careprovider (PCP) information and accurately updates information.Privacy Notice and other forms such as Care Everywhere, MyChart enrollment and other items as needed.Copies necessary patient documents. Explains financial and clinic policies.Enters necessary patient memos in Epic or refers patient to registration staff for further assistance. Notifies provider/nursing staff of patient???s arrival via computer.Monitors waiting room, notifying appropriate staff of concerns.Reviews patient notes and follows through on requests from business office (e.g. checking for payment before scheduling, directing patient to registration for copy of insurance card, etc.).Identifies accounts to be combined or separated and provides account information to appropriate business office staff.Refers patient concerns to Reception or Business Office Supervisor, or Director of Business Operations.Reviews patient???s account and provides necessary assistance. Accepts payments in person and provides receipt.Collects copays and patient balances. Accurately balances cash drawer at beginning and end of shift.Releases copies of prepared medical records to patients or other authorized individuals.Provides documents and forms, written prescriptions and drug samples to patients as directed.Communicates regularly with providers and nurses to ensure practices run smoothly and efficiently.Maintains adequate level of office supplies and forms, ordering office supplies as necessary.Working hours: Various Shifts AvailableSkills:PC/typing and telephone experience; pleasant, outgoing personalityAbility to perform multiple tasks in a fast-paced environmentAbility to maintain patient confidentialityExcellent organization, planning, and prioritization skillsClear and effective written and verbal communication skillsAbility to establish and maintain effective working relationships with physicians, staff, patients, other healthcare facilities, service providers, and general public- Knowledge of clinic policies and procedures related to infection control, environmental safety, and patient confidentiality.Knowledge or experience with health or dental plans, third party payers, CPT and ICD coding, and medical terminology; and cash handling experience preferred.Education:High SchoolExperience:1-4 yearsQualifications:High school diploma or equivalentPrior reception, registration or insurance experiencePC/typing and telephone experiencepleasant, outgoing personalityability to perform multiple tasks in a fast-paced environmentability to maintain patient confidentialityexcellent organization, planning, and prioritization skillsclear and effective written and verbal communication skillsability to establish and maintain effective working relationships with physicians, staff, patients, other healthcare facilities, service providers, and general publicand knowledge of clinic policies and procedures related to infection control, environmental safety, and patient confidentiality Previous experience in medical, dental or insurance settingKnowledge or experience with health or dental plans, third party payers, CPT and ICD coding, and medical terminologyCash handling experiencePrior Epic experience is highly preferredSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is currently recruiting for several temp-to-hire medical receptionists who have Epic technology experience for our westside healthcare company, Associated Physicians. AP's mission is to provide safe, caring, and unbiased medical treatment in an environment that is inclusive of everyone. There are several opportunities that we are hiring for. The tasks may vary from working with the Physcial Therapy team to the Registration team or even directly with Patient Services.The Patient Services Representative, under the general supervision of the Reception Supervisor, promptly answers incoming clinic calls; takes messages; schedules appointments for pediatrics, internal medicine, and OB/GYN; and directs calls to the appropriate staff person or department. The Patient Services Representative is also responsible for patient registration, check in, and payment collection.Responsibilities:Immediately acknowledges and greets patients and others in a positive and helpful manner.Answers telephone in a pleasant and professional manner, identifying department and name.Schedules appointments and notifies patient of need to bring necessary identification, and insurance, financial and/or legal documents.Schedules, reschedules, cancels and coordinates patient appointments per provider protocol, ensuring that patient is aware of all necessary post-appointment care and future appointments.Completes any pre- visit questionnaires and screening with the patient.Builds and maintains provider schedules. Accurately schedules, reschedules, cancels, and coordinates patient appointments per protocol.Verifies demographic and insurance information. Schedules patients for follow-up appointments and procedures.Contacts patients 1-2 days prior to appointment to confirm appointment.Checks patients in and verifies patient demographic, insurance and primary careprovider (PCP) information and accurately updates information.Privacy Notice and other forms such as Care Everywhere, MyChart enrollment and other items as needed.Copies necessary patient documents. Explains financial and clinic policies.Enters necessary patient memos in Epic or refers patient to registration staff for further assistance. Notifies provider/nursing staff of patient???s arrival via computer.Monitors waiting room, notifying appropriate staff of concerns.Reviews patient notes and follows through on requests from business office (e.g. checking for payment before scheduling, directing patient to registration for copy of insurance card, etc.).Identifies accounts to be combined or separated and provides account information to appropriate business office staff.Refers patient concerns to Reception or Business Office Supervisor, or Director of Business Operations.Reviews patient???s account and provides necessary assistance. Accepts payments in person and provides receipt.Collects copays and patient balances. Accurately balances cash drawer at beginning and end of shift.Releases copies of prepared medical records to patients or other authorized individuals.Provides documents and forms, written prescriptions and drug samples to patients as directed.Communicates regularly with providers and nurses to ensure practices run smoothly and efficiently.Maintains adequate level of office supplies and forms, ordering office supplies as necessary.Working hours: Various Shifts AvailableSkills:PC/typing and telephone experience; pleasant, outgoing personalityAbility to perform multiple tasks in a fast-paced environmentAbility to maintain patient confidentialityExcellent organization, planning, and prioritization skillsClear and effective written and verbal communication skillsAbility to establish and maintain effective working relationships with physicians, staff, patients, other healthcare facilities, service providers, and general public- Knowledge of clinic policies and procedures related to infection control, environmental safety, and patient confidentiality.Knowledge or experience with health or dental plans, third party payers, CPT and ICD coding, and medical terminology; and cash handling experience preferred.Education:High SchoolExperience:1-4 yearsQualifications:High school diploma or equivalentPrior reception, registration or insurance experiencePC/typing and telephone experiencepleasant, outgoing personalityability to perform multiple tasks in a fast-paced environmentability to maintain patient confidentialityexcellent organization, planning, and prioritization skillsclear and effective written and verbal communication skillsability to establish and maintain effective working relationships with physicians, staff, patients, other healthcare facilities, service providers, and general publicand knowledge of clinic policies and procedures related to infection control, environmental safety, and patient confidentiality Previous experience in medical, dental or insurance settingKnowledge or experience with health or dental plans, third party payers, CPT and ICD coding, and medical terminologyCash handling experiencePrior Epic experience is highly preferredSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.