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      • Johnson City, Tennessee
      • Permanent
      • $550,000 - $750,000 per year
      • 8:00 AM - 5:00 PM
      Currently seeking a qualified VP of Vendor Management for an international roadside assist company. This Direct Hire opportunity will be responsible to oversee and develop the team of vendor managers that are accountable for our international network of field service providers. The goal of the VP of Vendor Management is to improve relationships with field service providers to optimize network performance for existing and future clients. Highly skilled at cultivating and maintaining vendor relationships, this person will lead and inspire a team that is an integral part in driving growth and scalability for the future. Salary Range$55,000 - 75,000 Annually (commensurate with experience)Job DescriptionThe VP of Vendor Management will be responsible the management of vendor strategy, vendor spend, and vendor performance. This role will oversee and develop the vendor management team, which is responsible for cultivating and maintaining vendor relationships, negotiating contracts, evaluating vendor performance, and resolving problems and issues.Responsibilities:ResponsibilitiesPrimary responsibilities include analyzing current vendor performance, creating organizational standards, and streamlining processes. This will require an understanding of fundamental drivers of the business, customers, partners, and competitors to improve relationships with field service providers to optimize network performance for existing and future clients. ???Manage Network performance by established key metrics???Develop and manage quarterly team OKRs???Implement cost controls and impact overall expenses???Proactively find solutions for outlier scenarios as they arise???Understand areas of opportunity with the overall network???Monitor performance and develop analytical and financial reporting for technology vendors, tracking against KPIs and SLAs???Analyze performance and educate partners/clients as necessary???Understand market trends by region and technology use in the roadside industry???Prepare and present reports on defined Key Results???Drive defined SOP adherence across multiple collaborating teams???Strive to help department reach Quarterly Objectives???Support administrative efforts to accomplish short/long term targets???Resolve vendor disputes or issues quickly and efficientlyEssential Functions???Effectively communicate to peers at various levels of seniority???Critically think and analyze scenarios from a value-add position to ADS???Understand early-stage business can require ???all hands on??? type scenarios ???Utilize standard office equipment and ability to be trained on proprietary software???Up to 5% travel may be requiredWorking hours: 8:00 AM - 5:00 PMSkills:--Strong dispute resolution and collaboration skills--Interpersonal Skills (verbal and written)--Time Management with demonstrated ability to manage multiple projects--Ability to analyze a cost-benefit analysis--Excellent analytical, organizational, and communication skills--Analytical Skills - Trends and Outliers--Self-Directed--Proficiency in Microsoft Office Suite, including Word, PowerPoint, and ExcelEducation:BachelorsExperience:1-4 yearsQualifications:equired Qualifications/Skills???Strong dispute resolution and collaboration skills???Interpersonal Skills (verbal and written)???Time Management with demonstrated ability to manage multiple projects???Ability to analyze a cost-benefit analysis???Excellent analytical, organizational, and communication skills???Analytical Skills ??? Trends and Outliers???Self-Directed???Proficiency in Microsoft Office Suite, including Word, PowerPoint, and ExcelPreferred Qualifications/Skills???Bachelor???s degree ??
      Currently seeking a qualified VP of Vendor Management for an international roadside assist company. This Direct Hire opportunity will be responsible to oversee and develop the team of vendor managers that are accountable for our international network of field service providers. The goal of the VP of Vendor Management is to improve relationships with field service providers to optimize network performance for existing and future clients. Highly skilled at cultivating and maintaining vendor relationships, this person will lead and inspire a team that is an integral part in driving growth and scalability for the future. Salary Range$55,000 - 75,000 Annually (commensurate with experience)Job DescriptionThe VP of Vendor Management will be responsible the management of vendor strategy, vendor spend, and vendor performance. This role will oversee and develop the vendor management team, which is responsible for cultivating and maintaining vendor relationships, negotiating contracts, evaluating vendor performance, and resolving problems and issues.Responsibilities:ResponsibilitiesPrimary responsibilities include analyzing current vendor performance, creating organizational standards, and streamlining processes. This will require an understanding of fundamental drivers of the business, customers, partners, and competitors to improve relationships with field service providers to optimize network performance for existing and future clients. ???Manage Network performance by established key metrics???Develop and manage quarterly team OKRs???Implement cost controls and impact overall expenses???Proactively find solutions for outlier scenarios as they arise???Understand areas of opportunity with the overall network???Monitor performance and develop analytical and financial reporting for technology vendors, tracking against KPIs and SLAs???Analyze performance and educate partners/clients as necessary???Understand market trends by region and technology use in the roadside industry???Prepare and present reports on defined Key Results???Drive defined SOP adherence across multiple collaborating teams???Strive to help department reach Quarterly Objectives???Support administrative efforts to accomplish short/long term targets???Resolve vendor disputes or issues quickly and efficientlyEssential Functions???Effectively communicate to peers at various levels of seniority???Critically think and analyze scenarios from a value-add position to ADS???Understand early-stage business can require ???all hands on??? type scenarios ???Utilize standard office equipment and ability to be trained on proprietary software???Up to 5% travel may be requiredWorking hours: 8:00 AM - 5:00 PMSkills:--Strong dispute resolution and collaboration skills--Interpersonal Skills (verbal and written)--Time Management with demonstrated ability to manage multiple projects--Ability to analyze a cost-benefit analysis--Excellent analytical, organizational, and communication skills--Analytical Skills - Trends and Outliers--Self-Directed--Proficiency in Microsoft Office Suite, including Word, PowerPoint, and ExcelEducation:BachelorsExperience:1-4 yearsQualifications:equired Qualifications/Skills???Strong dispute resolution and collaboration skills???Interpersonal Skills (verbal and written)???Time Management with demonstrated ability to manage multiple projects???Ability to analyze a cost-benefit analysis???Excellent analytical, organizational, and communication skills???Analytical Skills ??? Trends and Outliers???Self-Directed???Proficiency in Microsoft Office Suite, including Word, PowerPoint, and ExcelPreferred Qualifications/Skills???Bachelor???s degree ??
      • Meridian, Idaho
      • Permanent
      • $21.00 - $22.00 per hour
      • 9:00 AM - 7:00 PM
      We are in search of a responsible individual to fill our Supervisor position. The main responsibilities will be managing the staff, processes and comprehend complex operations. Top-notch communication skills are important to be able to clearly communicate expectations with all members of the teamResponsibilities:This role is responsible for the leadership of associates to ensure accuracy and efficiency as related to the funding, underwriting, and, sales processes. In the supervisor role, you will be responsible for handling the team?s tasks and assignments and making sure employees are appropriately performing assigned tasks.Working hours: 9:00 AM - 7:00 PMSkills:--Strong analytical, problem solving, and decision making skills--Ability to work under pressure and meet deadlines--Clear verbal and written communications, customer service, time management, and leadership skills--Strong negotiation skillsEducation:No Degree RequiredExperience:1-4 yearsQualifications:High school diploma1+ years of funding, underwriting, or sales experienceClear verbal and written communications, customer service, time management, and leadership skillsMust be a self-motivator while actively participating in a team environmentMust have computer skills, including, but not limited to, MS Windows, MS Office, and MS Outlook Call, Text, or Apply Online 208-514-2044 www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      We are in search of a responsible individual to fill our Supervisor position. The main responsibilities will be managing the staff, processes and comprehend complex operations. Top-notch communication skills are important to be able to clearly communicate expectations with all members of the teamResponsibilities:This role is responsible for the leadership of associates to ensure accuracy and efficiency as related to the funding, underwriting, and, sales processes. In the supervisor role, you will be responsible for handling the team?s tasks and assignments and making sure employees are appropriately performing assigned tasks.Working hours: 9:00 AM - 7:00 PMSkills:--Strong analytical, problem solving, and decision making skills--Ability to work under pressure and meet deadlines--Clear verbal and written communications, customer service, time management, and leadership skills--Strong negotiation skillsEducation:No Degree RequiredExperience:1-4 yearsQualifications:High school diploma1+ years of funding, underwriting, or sales experienceClear verbal and written communications, customer service, time management, and leadership skillsMust be a self-motivator while actively participating in a team environmentMust have computer skills, including, but not limited to, MS Windows, MS Office, and MS Outlook Call, Text, or Apply Online 208-514-2044 www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Meridian, Idaho
      • Permanent
      • $21.00 - $22.00 per hour
      • 9:00 AM - 7:00 PM
      We are in search of a responsible individual to fill our Supervisor position. The main responsibilities will be managing the staff, processes and comprehend complex operations. Top-notch communication skills are important to be able to clearly communicate expectations with all members of the teamResponsibilities:This role is responsible for the leadership of associates to ensure accuracy and efficiency as related to the funding, underwriting, and, sales processes.Working hours: 9:00 AM - 7:00 PMSkills:--Strong analytical, problem solving, and decision making skills--Ability to work under pressure and meet deadlines--Clear verbal and written communications, customer service, time management, and leadership skills--Strong negotiation skillsEducation:No Degree RequiredExperience:1-4 yearsQualifications:High school diploma1+ years of funding, underwriting, or sales experienceClear verbal and written communications, customer service, time management, and leadership skillsMust be a self-motivator while actively participating in a team environmentMust have computer skills, including, but not limited to, MS Windows, MS Office, and MS Outlook Call, Text, or Apply Online 208-514-2044 www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      We are in search of a responsible individual to fill our Supervisor position. The main responsibilities will be managing the staff, processes and comprehend complex operations. Top-notch communication skills are important to be able to clearly communicate expectations with all members of the teamResponsibilities:This role is responsible for the leadership of associates to ensure accuracy and efficiency as related to the funding, underwriting, and, sales processes.Working hours: 9:00 AM - 7:00 PMSkills:--Strong analytical, problem solving, and decision making skills--Ability to work under pressure and meet deadlines--Clear verbal and written communications, customer service, time management, and leadership skills--Strong negotiation skillsEducation:No Degree RequiredExperience:1-4 yearsQualifications:High school diploma1+ years of funding, underwriting, or sales experienceClear verbal and written communications, customer service, time management, and leadership skillsMust be a self-motivator while actively participating in a team environmentMust have computer skills, including, but not limited to, MS Windows, MS Office, and MS Outlook Call, Text, or Apply Online 208-514-2044 www.spherion.com/applySpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fort Myers, Florida
      • Permanent
      • $14.00 - $17.00 per hour
      • Various Shifts Available
      Spherion Staffing of Fort Myers is seeking customer service agents for Chico's contact center.We are looking for night shift workers after a 2 week 8am-5pm training. You must be available to work weekend shifts.Responsibilities:-It is an inbound call center so you will be receiving calls from customers who are placing order-Use customer service and sales skills to optimize the opportunity of each customer contact.-Identify and handle customer phone inquiries completely and accurately.-Resolve customer complaints and problems to the satisfaction of the customer.-Educate the customer about the products and services.-Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.-Maximize opportunities to upsell or cross-sell company products and services-Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.-Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.Working hours: Various Shifts AvailableSkills:-Situational Adaptability-Action Oriented-Technical Skills - Microsoft Suite-Decision Quality-Technical Skills - Customer ServiceEducation:High SchoolExperience:1-4 yearsQualifications:-2+ years of customer service experience-Outstanding interpersonal and relationship building skills-Excellent verbal and written communication-Excellent detail orientation, with the ability to learn and follow policies and procedures correctly-Strong computer proficiency in Microsoft Office products-Ability to organize and communicate information clearly Several ways to Apply-Apply in person MONDAY- FRIDAY between the hours of 9:00am-12:00pm or call our office to schedule an appointment!Address: 12500 World Plaza Ln bldg 40 suite 1, Fort Myers, FL 33907Apply on line www.spherionjobcentral.comEmail your resume by replying to this postCall our office at 239-939-9999 for more informationSpherion_gtwb_fortmyersSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing of Fort Myers is seeking customer service agents for Chico's contact center.We are looking for night shift workers after a 2 week 8am-5pm training. You must be available to work weekend shifts.Responsibilities:-It is an inbound call center so you will be receiving calls from customers who are placing order-Use customer service and sales skills to optimize the opportunity of each customer contact.-Identify and handle customer phone inquiries completely and accurately.-Resolve customer complaints and problems to the satisfaction of the customer.-Educate the customer about the products and services.-Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.-Maximize opportunities to upsell or cross-sell company products and services-Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.-Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.Working hours: Various Shifts AvailableSkills:-Situational Adaptability-Action Oriented-Technical Skills - Microsoft Suite-Decision Quality-Technical Skills - Customer ServiceEducation:High SchoolExperience:1-4 yearsQualifications:-2+ years of customer service experience-Outstanding interpersonal and relationship building skills-Excellent verbal and written communication-Excellent detail orientation, with the ability to learn and follow policies and procedures correctly-Strong computer proficiency in Microsoft Office products-Ability to organize and communicate information clearly Several ways to Apply-Apply in person MONDAY- FRIDAY between the hours of 9:00am-12:00pm or call our office to schedule an appointment!Address: 12500 World Plaza Ln bldg 40 suite 1, Fort Myers, FL 33907Apply on line www.spherionjobcentral.comEmail your resume by replying to this postCall our office at 239-939-9999 for more informationSpherion_gtwb_fortmyersSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Bridgewater, New Jersey
      • Permanent
      • $37,000 - $41,000 per year
      • 9:00 AM - 6:00 PM
      Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities - Daily monitoring of inbound and outbound customer communications and support needs via phone and email. - Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken. - Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals. - Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues. - Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions. - Thorough and accurate reporting in CRM (NetSuite) and other databases. - Work closely with the sales department to ensure seamless processing of customer orders. - Attend educational seminars / trainings to improve product knowledge, skillset and performance level. - Meet personal and team productivity targets / scorecards. - Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed- Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it- You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.- You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.- You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:- High school or equivalent (Preferred) - Customer Service: 3 years (Preferred) Additional Information:Job Type: Full-timeSchedule: 8 hour shift - Monday to FridayBenefits:401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities - Daily monitoring of inbound and outbound customer communications and support needs via phone and email. - Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken. - Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals. - Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues. - Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions. - Thorough and accurate reporting in CRM (NetSuite) and other databases. - Work closely with the sales department to ensure seamless processing of customer orders. - Attend educational seminars / trainings to improve product knowledge, skillset and performance level. - Meet personal and team productivity targets / scorecards. - Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed- Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it- You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.- You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.- You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:- High school or equivalent (Preferred) - Customer Service: 3 years (Preferred) Additional Information:Job Type: Full-timeSchedule: 8 hour shift - Monday to FridayBenefits:401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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