We have a professional Customer Service opportunity available in Metairie, LA. Our client is a property and causality firm serving Louisiana from their offices in Metairie. Compensation for this role is negotiable for qualified candidates. Feel free to reach out to Hannah or Charles directly if you would like to learn more about this opportunity: 504-455-6565. We look forward to hearing from you, and thank you for considering Spherion New Orleans as a partner in your career progression!Responsibilities:- fielding heavy inbound calls- communicates with insurance companies, agents and insured parties- administrates case management information- faxes and emails documents- processes claims information and paymentsWorking hours: 8:00 AM - 4:00 PMSkills:- knowledge of the insurance industry, preferably property and casualtyEducation:High SchoolExperience:0-1 yearsQualifications:- high level communication skillset- ability to field up to 100 per calls per day- Windows PC and MS Excel fluent Thank you for your interest in working with Spherion; we appreciate you considering us as a partner in your career progression! If you would prefer to submit your resume via email, or have any questions regarding the role feel free to reach out to us directly: 504-455-6565 / spherionneworleans@spherion.com.Let's get to work!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We have a professional Customer Service opportunity available in Metairie, LA. Our client is a property and causality firm serving Louisiana from their offices in Metairie. Compensation for this role is negotiable for qualified candidates. Feel free to reach out to Hannah or Charles directly if you would like to learn more about this opportunity: 504-455-6565. We look forward to hearing from you, and thank you for considering Spherion New Orleans as a partner in your career progression!Responsibilities:- fielding heavy inbound calls- communicates with insurance companies, agents and insured parties- administrates case management information- faxes and emails documents- processes claims information and paymentsWorking hours: 8:00 AM - 4:00 PMSkills:- knowledge of the insurance industry, preferably property and casualtyEducation:High SchoolExperience:0-1 yearsQualifications:- high level communication skillset- ability to field up to 100 per calls per day- Windows PC and MS Excel fluent Thank you for your interest in working with Spherion; we appreciate you considering us as a partner in your career progression! If you would prefer to submit your resume via email, or have any questions regarding the role feel free to reach out to us directly: 504-455-6565 / spherionneworleans@spherion.com.Let's get to work!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
This position is responsible for properly creating and processing a service return order for a customer returned product, as well as the shipping of repaired product, Loaners, and Exchanges. This process is completed in accordance with quality requirements and time guidelines based on each product. All responsibilities are in support of the company's commitment to customer satisfaction.Responsibilities:-Identify the proper method for disposition of returned product-Verify customer account-Accurately create and fully process sales order -Properly generate invoice for returned product -Correctly administer inventory reductions of service parts used on product-Appropriately administer payment method for repairs completed-Receiving, shipping, and coordination of Vendor repair processes-Closing and preparation of shipments for tickets for repairs, loaners, and exchanges-Pick and ship repair products, loaner and exchange orders-Communicate within the department, with support departments and with external customers and suppliers-Ensure that products are properly serviced and/or returned to customer within time guidelines set by department supervisor-Continually comply with updated service return methodsWorking hours: 8:00 AM - 4:30 PMSkills:-Ability to accurately enter alphanumeric data.-Ability to be flexible working in multiple job locations within department.-Demonstrated ability of being a self-starter -Ability to work independently and with a teamEducation:Associate or equivalent experienceExperience:1-4 yearsQualifications:-Previous order entry experience/Customer and data management-Previous product knowledge-Knowledge of returned goods processes and procedures-Knowledge of SAP/ERP system-Forklift/PIV experience Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
This position is responsible for properly creating and processing a service return order for a customer returned product, as well as the shipping of repaired product, Loaners, and Exchanges. This process is completed in accordance with quality requirements and time guidelines based on each product. All responsibilities are in support of the company's commitment to customer satisfaction.Responsibilities:-Identify the proper method for disposition of returned product-Verify customer account-Accurately create and fully process sales order -Properly generate invoice for returned product -Correctly administer inventory reductions of service parts used on product-Appropriately administer payment method for repairs completed-Receiving, shipping, and coordination of Vendor repair processes-Closing and preparation of shipments for tickets for repairs, loaners, and exchanges-Pick and ship repair products, loaner and exchange orders-Communicate within the department, with support departments and with external customers and suppliers-Ensure that products are properly serviced and/or returned to customer within time guidelines set by department supervisor-Continually comply with updated service return methodsWorking hours: 8:00 AM - 4:30 PMSkills:-Ability to accurately enter alphanumeric data.-Ability to be flexible working in multiple job locations within department.-Demonstrated ability of being a self-starter -Ability to work independently and with a teamEducation:Associate or equivalent experienceExperience:1-4 yearsQualifications:-Previous order entry experience/Customer and data management-Previous product knowledge-Knowledge of returned goods processes and procedures-Knowledge of SAP/ERP system-Forklift/PIV experience Apply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is hiring a Customer Service Specialist in Plainfield, IN.Shift & Pay:Monday - Friday 8Am - 5PM - $17/HRWork Schedule:The position is will be remote after training is completed, with some onsite team meetings as needed. However, there is the potential for this to become hybrid in the future. Hybrid schedule would be 3 days in the office and 2 days at home. They will be provided a full home set up with (2) large monitors, a docking station, a mouse and keyboard for their remote and hybrid work.Responsibilities:This position is responsible for providing work management support for Customer Delivery Operations, while working within the parameters of established processes and standards with a moderate degree of oversight.This role utilizes business software applications (e.g. Word, PowerPoint, Excel, Teams) to prepare and engage in correspondence, presentations, and meetings, along with a Work Management System (Maximo) to manage work orders on a daily basis.This position assists in reconciling work order materials, labor, and equipment to represent actual field construction.Works to resolve errors and prepares for close-out of construction work orders in Maximo, develops skill sets to report units of property to asset accounting accurately and creates appropriate work order to complete follow-up work utilizing the most cost effective resource and skill set.This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.Along with maintaining organized files/records and customer appointment calendars, this role also schedules job assignments to servicemen, updates the emergency call-out system, performs work order close out, and maintains accurate date management.Working hours: 8:00 AM - 5:00 PMSkills:All training will be provided by Duke and will take 3-6 months to be fully independent and operationalSome administrative duties like ordering supplies, data entry, etc.Interact with linemen and dispatching; Will enter service requests, work orders for broken poles, etc.Be able to learn technical terms of the utility industryWork with schedulers, engineers, PMs; all personnel at ops center, as well as customersEducation:High SchoolExperience:0-1 yearsQualifications:Great communicator and organizedSelf-starter that works well independently and without guidanceMicrosoft Suite (Excel, Word, PPT, Outlook, Teams)Utility or underground experience preferred, Dispatching, Construction AdministrationCustomer service skills If qualified, please apply!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion is hiring a Customer Service Specialist in Plainfield, IN.Shift & Pay:Monday - Friday 8Am - 5PM - $17/HRWork Schedule:The position is will be remote after training is completed, with some onsite team meetings as needed. However, there is the potential for this to become hybrid in the future. Hybrid schedule would be 3 days in the office and 2 days at home. They will be provided a full home set up with (2) large monitors, a docking station, a mouse and keyboard for their remote and hybrid work.Responsibilities:This position is responsible for providing work management support for Customer Delivery Operations, while working within the parameters of established processes and standards with a moderate degree of oversight.This role utilizes business software applications (e.g. Word, PowerPoint, Excel, Teams) to prepare and engage in correspondence, presentations, and meetings, along with a Work Management System (Maximo) to manage work orders on a daily basis.This position assists in reconciling work order materials, labor, and equipment to represent actual field construction.Works to resolve errors and prepares for close-out of construction work orders in Maximo, develops skill sets to report units of property to asset accounting accurately and creates appropriate work order to complete follow-up work utilizing the most cost effective resource and skill set.This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.Along with maintaining organized files/records and customer appointment calendars, this role also schedules job assignments to servicemen, updates the emergency call-out system, performs work order close out, and maintains accurate date management.Working hours: 8:00 AM - 5:00 PMSkills:All training will be provided by Duke and will take 3-6 months to be fully independent and operationalSome administrative duties like ordering supplies, data entry, etc.Interact with linemen and dispatching; Will enter service requests, work orders for broken poles, etc.Be able to learn technical terms of the utility industryWork with schedulers, engineers, PMs; all personnel at ops center, as well as customersEducation:High SchoolExperience:0-1 yearsQualifications:Great communicator and organizedSelf-starter that works well independently and without guidanceMicrosoft Suite (Excel, Word, PPT, Outlook, Teams)Utility or underground experience preferred, Dispatching, Construction AdministrationCustomer service skills If qualified, please apply!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Busy and growing agriculture shop looking for parts counter professional to help in customer orders and cataloguingResponsibilities:Pulling parts and supporting customer requests from computer and catalogs Work with customers over the phone and face to face Follow and update customer orders according to work ticketsWorking hours: 7:00 AM - 5:00 PMSkills:Exceptional customer service Experience in agriculture support, knowledge, and parts cataloguing Able to work in fast paced environment with ever changing criteriaComfortable on the phones and able to provide customer updatesEducation:High SchoolExperience:1-4 yearsQualifications:Cataloging Experience in previous parts management or counter environment Excellent customer service Good computer skills and data entry abilities Able to work in busy environment with slightly changing schedules; including some Saturdays Give Spherion a call today at 301-694-7700 or apply HERE!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Busy and growing agriculture shop looking for parts counter professional to help in customer orders and cataloguingResponsibilities:Pulling parts and supporting customer requests from computer and catalogs Work with customers over the phone and face to face Follow and update customer orders according to work ticketsWorking hours: 7:00 AM - 5:00 PMSkills:Exceptional customer service Experience in agriculture support, knowledge, and parts cataloguing Able to work in fast paced environment with ever changing criteriaComfortable on the phones and able to provide customer updatesEducation:High SchoolExperience:1-4 yearsQualifications:Cataloging Experience in previous parts management or counter environment Excellent customer service Good computer skills and data entry abilities Able to work in busy environment with slightly changing schedules; including some Saturdays Give Spherion a call today at 301-694-7700 or apply HERE!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We are looking for a Bilingual Call Center Representative that will be able to manage inbound and outbound calls while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.Responsibilities:Receive inbound and outbound callsMust be fluent in SpanishExceptional customer serviceAt least 1 year of work experience in a call center environmentMust be able to adapt to different situations and individualsProfessional phone voice and attitudeActive ListeningAttention to detailMust possess good communication skillsStrong time managementWorking hours: 8:00 AM - 5:00 AMSkills:Must be fluent in SpanishFamiliar with Microsoft Word and ExcelEducation:High SchoolExperience:0-1 yearsQualifications:High School Diploma Let's Get To Work!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We are looking for a Bilingual Call Center Representative that will be able to manage inbound and outbound calls while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.Responsibilities:Receive inbound and outbound callsMust be fluent in SpanishExceptional customer serviceAt least 1 year of work experience in a call center environmentMust be able to adapt to different situations and individualsProfessional phone voice and attitudeActive ListeningAttention to detailMust possess good communication skillsStrong time managementWorking hours: 8:00 AM - 5:00 AMSkills:Must be fluent in SpanishFamiliar with Microsoft Word and ExcelEducation:High SchoolExperience:0-1 yearsQualifications:High School Diploma Let's Get To Work!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Provide customer service in a Health Care Call Center. This candidate will work 40 hrs. per week, Mon-Fri from 8am-5pm.Responsibilities:-Receive inbound and outbound calls-Must be fluent in Spanish-Exceptional customer service-At least 1 year of work experience in a call center environmentWorking hours: 8:00 AM - 5:00 PMSkills:-Must be able to adapt to different situations and individuals-Professional phone voice and attitude-Active Listening-Attention to detail-Must possess good communication skills-Independent time managementEducation:No Degree RequiredExperience:0-1 yearsQualifications:-Fluent in Spanish Let's Get To Work!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Provide customer service in a Health Care Call Center. This candidate will work 40 hrs. per week, Mon-Fri from 8am-5pm.Responsibilities:-Receive inbound and outbound calls-Must be fluent in Spanish-Exceptional customer service-At least 1 year of work experience in a call center environmentWorking hours: 8:00 AM - 5:00 PMSkills:-Must be able to adapt to different situations and individuals-Professional phone voice and attitude-Active Listening-Attention to detail-Must possess good communication skills-Independent time managementEducation:No Degree RequiredExperience:0-1 yearsQualifications:-Fluent in Spanish Let's Get To Work!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We are looking for a Bilingual Call Center Representative that will be able to manage inbound and outbound calls while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.Responsibilities:Receive inbound and outbound callsMust be fluent in SpanishExceptional customer serviceAt least 1 year of work experience in a call center environmentMust be able to adapt to different situations and individualsProfessional phone voice and attitudeActive ListeningAttention to detailMust possess good communication skillsStrong time managementWorking hours: 8:00 AM - 5:00 AMSkills:Must be fluent in SpanishFamiliar with Microsoft Word and ExcelEducation:High SchoolExperience:0-1 yearsQualifications:High School Diploma Let's Get To Work!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We are looking for a Bilingual Call Center Representative that will be able to manage inbound and outbound calls while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.Responsibilities:Receive inbound and outbound callsMust be fluent in SpanishExceptional customer serviceAt least 1 year of work experience in a call center environmentMust be able to adapt to different situations and individualsProfessional phone voice and attitudeActive ListeningAttention to detailMust possess good communication skillsStrong time managementWorking hours: 8:00 AM - 5:00 AMSkills:Must be fluent in SpanishFamiliar with Microsoft Word and ExcelEducation:High SchoolExperience:0-1 yearsQualifications:High School Diploma Let's Get To Work!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Are you upbeat and enjoy chatting with other people? Do you have the knack for helping others and providing a positive experience? If so, we have the position for you! We are currently accepting applications for customer service representatives in the Greater Denver Metro area who are passionate about engaging with customers; treating them as they would like to be treated. You will be responsible for answering inbound calls, responding to emails, managing customer concerns, and transferring calls to other departments, as needed. We are looking for representatives with a positive work ethic, accountability and the ability to work in a team environment.Responsibilities:Answer inbound calls, providing responses to general customer questions and information based on their account activity.Respond to general customer inquiries by email within company standards. Redirect customers to appropriate department when necessary.Collaborate with team on best practices and customer engagement initiatives. Provide exceptional customer service leading to high retention and customer return rates.Working hours: 8:00 AM - 6:00 PMSkills:Proficient with MS Office Suite and basic computer skills. Excellent communication and time management skills. Exemplary customer service skills with willingness to go above and beyond customer expectations. Adept at problem solving focused on providing positive customer outcomes.Education:High SchoolExperience:0-1 yearsQualifications:High School diploma.Previous customer service experience is a plus.Complete Spherion computer and customer service assessment. If you are looking for a role focused on helping others, then apply today at https://www.spherion.com/apply/75806.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.For Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.00/hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Spherion offers a comprehensive benefits package, incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Are you upbeat and enjoy chatting with other people? Do you have the knack for helping others and providing a positive experience? If so, we have the position for you! We are currently accepting applications for customer service representatives in the Greater Denver Metro area who are passionate about engaging with customers; treating them as they would like to be treated. You will be responsible for answering inbound calls, responding to emails, managing customer concerns, and transferring calls to other departments, as needed. We are looking for representatives with a positive work ethic, accountability and the ability to work in a team environment.Responsibilities:Answer inbound calls, providing responses to general customer questions and information based on their account activity.Respond to general customer inquiries by email within company standards. Redirect customers to appropriate department when necessary.Collaborate with team on best practices and customer engagement initiatives. Provide exceptional customer service leading to high retention and customer return rates.Working hours: 8:00 AM - 6:00 PMSkills:Proficient with MS Office Suite and basic computer skills. Excellent communication and time management skills. Exemplary customer service skills with willingness to go above and beyond customer expectations. Adept at problem solving focused on providing positive customer outcomes.Education:High SchoolExperience:0-1 yearsQualifications:High School diploma.Previous customer service experience is a plus.Complete Spherion computer and customer service assessment. If you are looking for a role focused on helping others, then apply today at https://www.spherion.com/apply/75806.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.For Colorado Residents Only: The hourly range for Colorado residents is $15.00 to $25.00/hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Spherion offers a comprehensive benefits package, incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
The Professional Division of Spherion Mid Ohio is partnered with an Ashland, Ohio manufacturer seeking a Customer Service & Sales Manager to join their team! The Customer Service & Sales Manager be the point person for all initial contact in this department. This role will have approximately a 75% customer management aspect and 20% sales ratio. No high-pressured sales process!
**This is a Direct Hire opportunity, NEVER go through a temp-to-hire process!**
What will the Customer Service & Sales Manager do: Be the first point of contact for department. Forward questions and queries to the appropriate person within department. Manage existing accounts/book of business. Sell services offered by company
The Successful Candidate Will:
Have a heart of service
Positive can-do attitude
Strong work ethic
The Professional Division of Spherion Mid Ohio is partnered with an Ashland, Ohio manufacturer seeking a Customer Service & Sales Manager to join their team! The Customer Service & Sales Manager be the point person for all initial contact in this department. This role will have approximately a 75% customer management aspect and 20% sales ratio. No high-pressured sales process!
**This is a Direct Hire opportunity, NEVER go through a temp-to-hire process!**
What will the Customer Service & Sales Manager do: Be the first point of contact for department. Forward questions and queries to the appropriate person within department. Manage existing accounts/book of business. Sell services offered by company
The Successful Candidate Will:
Have a heart of service
Positive can-do attitude
Strong work ethic
Great ful-time opportunity to work with an established company that is the largest independent distributor of refrigerants and the largest refrigerant reclaimer in North America. In this role you will be an integral part of the company's team building relationships with customers, helping their sales team maximize business and ensuring customer satisfaction, retention and growth through exceptional service and attention to detail.Responsibilities:Essential Duties and Responsibilities include, but not limited to:Actively problem solve and identify creative solutions to effectively answer internal and external customer questions, provide guidance, and resolve issues both promptly and thoroughlyEstablish relationships and engage with customers in a professional mannerEffectively communicate with both internal and external customers by adjusting your communication style to your audienceKeep organized records of all conversations in our call center database in a comprehensible mannerBe a liaison between operations, sales, finance, and the customer ensuring timely communication and facilitating understanding by all partiesSupport customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, CRM, and other platformsReview incoming customer requests for accuracy, enter orders into order management systemSchedule shipments (outbound deliveries and inbound returns) utilizing logistics system, coordinating shipping documents, paperwork, and DOT requirementsReconcile refrigerant buyback results and inform customer of final totals and resulting buyback creditsCoordinate with Accounts Payable team to ensure customers is paid in a timely manner, and coordinate with Accounts Receivable on customer balances owedFollow detailed verbal and written instructions10% Travel RequirementWorking hours: 7:00 AM - 3:30 PMSkills:1-3 years customer service experience in a manufacturing/industrial company preferredEducation:AssociateExperience:1-4 yearsQualifications:Associate degree or equivalent work experience (Bachelor?s Degree preferred)Excellent written and verbal communication skillsSolution-minded professional with a drive to deliver value to our customersAbility to build and maintain good relationships with customersAbility to work in a fast paced, ever-changing environment, able to prioritize tasks and managetime effectivelyExperience with Word and Excel, CRM systems and order management systems Go to www.spherion.com/apply/75102 to register and complete an online application or call (217) 359-4488.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Great ful-time opportunity to work with an established company that is the largest independent distributor of refrigerants and the largest refrigerant reclaimer in North America. In this role you will be an integral part of the company's team building relationships with customers, helping their sales team maximize business and ensuring customer satisfaction, retention and growth through exceptional service and attention to detail.Responsibilities:Essential Duties and Responsibilities include, but not limited to:Actively problem solve and identify creative solutions to effectively answer internal and external customer questions, provide guidance, and resolve issues both promptly and thoroughlyEstablish relationships and engage with customers in a professional mannerEffectively communicate with both internal and external customers by adjusting your communication style to your audienceKeep organized records of all conversations in our call center database in a comprehensible mannerBe a liaison between operations, sales, finance, and the customer ensuring timely communication and facilitating understanding by all partiesSupport customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, CRM, and other platformsReview incoming customer requests for accuracy, enter orders into order management systemSchedule shipments (outbound deliveries and inbound returns) utilizing logistics system, coordinating shipping documents, paperwork, and DOT requirementsReconcile refrigerant buyback results and inform customer of final totals and resulting buyback creditsCoordinate with Accounts Payable team to ensure customers is paid in a timely manner, and coordinate with Accounts Receivable on customer balances owedFollow detailed verbal and written instructions10% Travel RequirementWorking hours: 7:00 AM - 3:30 PMSkills:1-3 years customer service experience in a manufacturing/industrial company preferredEducation:AssociateExperience:1-4 yearsQualifications:Associate degree or equivalent work experience (Bachelor?s Degree preferred)Excellent written and verbal communication skillsSolution-minded professional with a drive to deliver value to our customersAbility to build and maintain good relationships with customersAbility to work in a fast paced, ever-changing environment, able to prioritize tasks and managetime effectivelyExperience with Word and Excel, CRM systems and order management systems Go to www.spherion.com/apply/75102 to register and complete an online application or call (217) 359-4488.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Are you ready to do work that matters? Our teams are redefining the way the world will use energy in the future. Talented and motivated individuals with creativity and vision thrive in our fast-paced, high growth environment. We are problem solvers, team players, and game changers. If this sounds like you, this might be the place to make your mark!The Recordings Specialist is responsible for filing, removing, and maintaining fixture filings on all Tesla systems, ensuring they comply with the relevant requirements of the coordinating jurisdiction throughout the U.S. The Specialist will also interact with other internal teams, along with external customers involved in a property financial transaction to resolve issues.Responsibilities:- Effectively and professionally prepare and submit high volume of documents to third parties- Proactively manage all workflow queues and case load- Interact daily with customers, external parties, and internal teams via email- Communicate effectively to manage customer objections to resolution- Become a recordings expert by answering questions, advising, and troubleshooting recording related issues- Drive other projects as required or as business needs changeWorking hours: 8:00 AM - 5:00 PMSkills:- Mature, calm, collaborative, and positive demeanor- Detail-oriented, resourceful, and able to manage shifting priorities- Previous experience in property and title is a plus (not required)Education:High SchoolExperience:0-1 yearsQualifications:- 1+ years of experience in data entry preferred (or similar)- Proficient problem solving, project management skills, and analytical skills- Proficient in the use of Chrome, Adobe Acrobat Professional, MS Office- Excellent written and verbal communication skills required- Ability to positively and effectively interact with internal and external customers- Regular, reliable, and predictable performance required- Ability to work well with others in a collaborative team environment APPLY HERE---OR---Text RECORDINGS to 801-519-5093Want to talk to us right away? -- Call Us 801-519-5093.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Are you ready to do work that matters? Our teams are redefining the way the world will use energy in the future. Talented and motivated individuals with creativity and vision thrive in our fast-paced, high growth environment. We are problem solvers, team players, and game changers. If this sounds like you, this might be the place to make your mark!The Recordings Specialist is responsible for filing, removing, and maintaining fixture filings on all Tesla systems, ensuring they comply with the relevant requirements of the coordinating jurisdiction throughout the U.S. The Specialist will also interact with other internal teams, along with external customers involved in a property financial transaction to resolve issues.Responsibilities:- Effectively and professionally prepare and submit high volume of documents to third parties- Proactively manage all workflow queues and case load- Interact daily with customers, external parties, and internal teams via email- Communicate effectively to manage customer objections to resolution- Become a recordings expert by answering questions, advising, and troubleshooting recording related issues- Drive other projects as required or as business needs changeWorking hours: 8:00 AM - 5:00 PMSkills:- Mature, calm, collaborative, and positive demeanor- Detail-oriented, resourceful, and able to manage shifting priorities- Previous experience in property and title is a plus (not required)Education:High SchoolExperience:0-1 yearsQualifications:- 1+ years of experience in data entry preferred (or similar)- Proficient problem solving, project management skills, and analytical skills- Proficient in the use of Chrome, Adobe Acrobat Professional, MS Office- Excellent written and verbal communication skills required- Ability to positively and effectively interact with internal and external customers- Regular, reliable, and predictable performance required- Ability to work well with others in a collaborative team environment APPLY HERE---OR---Text RECORDINGS to 801-519-5093Want to talk to us right away? -- Call Us 801-519-5093.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing of Fort Myers is seeking customer service agents for Chico's contact center. There is a 2 week 8am-5pm training starting July 18th. You must be available to work weekend shifts.Responsibilities:-It is an inbound call center so you will be receiving calls from customers who are placing order-Use customer service and sales skills to optimize the opportunity of each customer contact.-Identify and handle customer phone inquiries completely and accurately.-Resolve customer complaints and problems to the satisfaction of the customer.-Educate the customer about the products and services.-Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.-Maximize opportunities to upsell or cross-sell company products and services-Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.-Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.Working hours: Various Shifts AvailableSkills:-Situational Adaptability-Action Oriented-Technical Skills - Microsoft Suite-Decision Quality-Technical Skills - Customer ServiceEducation:High SchoolExperience:1-4 yearsQualifications:-2+ years of customer service experience-Outstanding interpersonal and relationship building skills-Excellent verbal and written communication-Excellent detail orientation, with the ability to learn and follow policies and procedures correctly-Strong computer proficiency in Microsoft Office products-Ability to organize and communicate information clearly Several ways to Apply-Apply in person MONDAY- FRIDAY between the hours of 9:00am-12:00pm or call our office to schedule an appointment!Address: 12500 World Plaza Ln bldg 40 suite 1, Fort Myers, FL 33907Apply on line www.spherionjobcentral.comEmail your resume by replying to this postCall our office at 239-939-9999 for more informationSpherion_gtwb_fortmyersSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing of Fort Myers is seeking customer service agents for Chico's contact center. There is a 2 week 8am-5pm training starting July 18th. You must be available to work weekend shifts.Responsibilities:-It is an inbound call center so you will be receiving calls from customers who are placing order-Use customer service and sales skills to optimize the opportunity of each customer contact.-Identify and handle customer phone inquiries completely and accurately.-Resolve customer complaints and problems to the satisfaction of the customer.-Educate the customer about the products and services.-Complete and maintain accurate customer data including documentation of discussions, issues, customer requests or other relevant information into Contact Center systems as required.-Maximize opportunities to upsell or cross-sell company products and services-Alert management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.-Able to work independently, adhere to work schedule and manage regular duties with minimal supervision.Working hours: Various Shifts AvailableSkills:-Situational Adaptability-Action Oriented-Technical Skills - Microsoft Suite-Decision Quality-Technical Skills - Customer ServiceEducation:High SchoolExperience:1-4 yearsQualifications:-2+ years of customer service experience-Outstanding interpersonal and relationship building skills-Excellent verbal and written communication-Excellent detail orientation, with the ability to learn and follow policies and procedures correctly-Strong computer proficiency in Microsoft Office products-Ability to organize and communicate information clearly Several ways to Apply-Apply in person MONDAY- FRIDAY between the hours of 9:00am-12:00pm or call our office to schedule an appointment!Address: 12500 World Plaza Ln bldg 40 suite 1, Fort Myers, FL 33907Apply on line www.spherionjobcentral.comEmail your resume by replying to this postCall our office at 239-939-9999 for more informationSpherion_gtwb_fortmyersSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Positions provide customer services via telephone to clients regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs, including but not limited to Medicaid, Supplemental Nutrition Assistance Program or SNAP (formerly food stamps), and Children's Health Insurance Program (CHIP).START DATES: 06/13 & 06/21!!***MUST LIVE WITHIN 50 MILES OF EDINBURG, TX***Responsibilities:- Practices active listening in order to take each caller?s concerns seriously, fully understands the issue and then provides appropriate resolution or appropriate direction for next steps. - Provides callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions, transferring callers to other Call Center units as needed. - Answers customer questions including but not limited to items regarding available providers and enrollment processes in a prompt, courteous, and concise manner. - Accesses, reads, and interprets customers and provider data elements on the various computer systems. - Clearly communicates case and case processing information to the caller.- Multi-tasks by simultaneously communicating with the client while researching their case and documenting the call.- Continues to learn and refine program and computer navigation skills in response to updated policy and computer systems. - Documents all customer encounters in clear and concise records. - Meets individual performance standards, including the confidentiality and security of information. - Performs other duties as may be assigned by management.Working hours: 8:00 AM - 6:30 PMSkills:Required skills and abilities should include but not be limited to the following:- Ability to perform comfortably in a fast-paced, deadline-oriented work environment. - Ability to successfully execute many complex tasks simultaneously. - Ability to work as a team member, as well as independently.- Ability to regularly attend work at various shift times as assigned.Education:No Degree RequiredExperience:1-4 yearsQualifications:Education:** No HS diploma required! **Experience:Minimum 1 year experience in health care, human services, or customer service; knowledge/experience with Texas Medicaid and managed care programs. Experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner To start the hiring process please apply online and be sure to include a resume.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Positions provide customer services via telephone to clients regarding the selection, enrollment, and eligibility requirements for various Texas Health and Social Services Programs, including but not limited to Medicaid, Supplemental Nutrition Assistance Program or SNAP (formerly food stamps), and Children's Health Insurance Program (CHIP).START DATES: 06/13 & 06/21!!***MUST LIVE WITHIN 50 MILES OF EDINBURG, TX***Responsibilities:- Practices active listening in order to take each caller?s concerns seriously, fully understands the issue and then provides appropriate resolution or appropriate direction for next steps. - Provides callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions, transferring callers to other Call Center units as needed. - Answers customer questions including but not limited to items regarding available providers and enrollment processes in a prompt, courteous, and concise manner. - Accesses, reads, and interprets customers and provider data elements on the various computer systems. - Clearly communicates case and case processing information to the caller.- Multi-tasks by simultaneously communicating with the client while researching their case and documenting the call.- Continues to learn and refine program and computer navigation skills in response to updated policy and computer systems. - Documents all customer encounters in clear and concise records. - Meets individual performance standards, including the confidentiality and security of information. - Performs other duties as may be assigned by management.Working hours: 8:00 AM - 6:30 PMSkills:Required skills and abilities should include but not be limited to the following:- Ability to perform comfortably in a fast-paced, deadline-oriented work environment. - Ability to successfully execute many complex tasks simultaneously. - Ability to work as a team member, as well as independently.- Ability to regularly attend work at various shift times as assigned.Education:No Degree RequiredExperience:1-4 yearsQualifications:Education:** No HS diploma required! **Experience:Minimum 1 year experience in health care, human services, or customer service; knowledge/experience with Texas Medicaid and managed care programs. Experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner To start the hiring process please apply online and be sure to include a resume.Once you've completed the application, please also follow up via phone or text to 956-961-4298.Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
****MUST BE LOCAL TO SALT LAKE CITY****Are you familiar with online banking? Are you a tech savy customer service agent? We have the job for you!You'll be taking inbound phone calls assisting customers with their new banking application by verifying their account details, assisting with login questions and troubleshooting, helping them through the processing while answering general banking questions and providing amazing customer service with a smile.**Work from home available for top most qualified candidates .**Responsibilities:Answer inbound calls from customers to answer and service any questions they may haveHandle all customer inquiries, requests, and thoroughly educate them on our products and servicesProvide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experienceCommunicate clearly and professionally with all customers, co-worker, supervisors and managementMaintain accurate, up-to-date information for customer accountsWorking hours: 5:00 AM - 11:00 PM (Various Shifts Available)Skills:Comfortable navigating computers while talking on the phoneAbility to navigate and learn multiple computer systemsProvide world class customer serviceAbility to balance multiple prioritiesPatience to deescalate complex interactionsThe drive to exceed your goals in a fast-paced, metric driven environmentAbility to succeed in a virtual or office settingProblem solvingEducation:High SchoolExperience:1-4 yearsQualifications:Computer skills are a must - you'll be navigating multiple systems.Contact center experience required (minimum of 1 year)Must be at least 18Ability to type 35 WPMObtained a high school education or greaterAbility to log in on time daily for work and work the duration of your shift. Act quick- these positions are filling up quick! Apply below or text "BANK" to (801) 261-8880Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
****MUST BE LOCAL TO SALT LAKE CITY****Are you familiar with online banking? Are you a tech savy customer service agent? We have the job for you!You'll be taking inbound phone calls assisting customers with their new banking application by verifying their account details, assisting with login questions and troubleshooting, helping them through the processing while answering general banking questions and providing amazing customer service with a smile.**Work from home available for top most qualified candidates .**Responsibilities:Answer inbound calls from customers to answer and service any questions they may haveHandle all customer inquiries, requests, and thoroughly educate them on our products and servicesProvide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experienceCommunicate clearly and professionally with all customers, co-worker, supervisors and managementMaintain accurate, up-to-date information for customer accountsWorking hours: 5:00 AM - 11:00 PM (Various Shifts Available)Skills:Comfortable navigating computers while talking on the phoneAbility to navigate and learn multiple computer systemsProvide world class customer serviceAbility to balance multiple prioritiesPatience to deescalate complex interactionsThe drive to exceed your goals in a fast-paced, metric driven environmentAbility to succeed in a virtual or office settingProblem solvingEducation:High SchoolExperience:1-4 yearsQualifications:Computer skills are a must - you'll be navigating multiple systems.Contact center experience required (minimum of 1 year)Must be at least 18Ability to type 35 WPMObtained a high school education or greaterAbility to log in on time daily for work and work the duration of your shift. Act quick- these positions are filling up quick! Apply below or text "BANK" to (801) 261-8880Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities - Daily monitoring of inbound and outbound customer communications and support needs via phone and email. - Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken. - Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals. - Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues. - Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions. - Thorough and accurate reporting in CRM (NetSuite) and other databases. - Work closely with the sales department to ensure seamless processing of customer orders. - Attend educational seminars / trainings to improve product knowledge, skillset and performance level. - Meet personal and team productivity targets / scorecards. - Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed- Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it- You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.- You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.- You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:- High school or equivalent (Preferred) - Customer Service: 3 years (Preferred) Additional Information:Job Type: Full-timeSchedule: 8 hour shift - Monday to FridayBenefits:401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Our team is growing and expanding! If you want an exciting job with an innovative retail and e-commerce company, join our team. As a Customer Service Representative, you'll be the cornerstone of communication internally, as well as with our customers, manufacturers and various service providers. Our customers and the sales team will count on you to drive issues to resolution and the management team will depend on your insights to identify trends.This role is ideal for candidates who would like to have an opportunity to advance their careers in customer service, e-commerce and retail operations in a fast-growing organizationResponsibilities:Key Responsibilities - Daily monitoring of inbound and outbound customer communications and support needs via phone and email. - Provide accurate, timely and thorough follow through on all customer interactions to ensure proper action is taken. - Manage existing and future customers to initiate relationships, promote customer engagement, and ensure repeat business and referrals. - Proactively work to decrease customer effort across touchpoints, with an eye for process improvements and opportunities to avoid downstream issues. - Diffuse and deescalate service failures. Provide solutions and ideas to drive successful resolutions. - Thorough and accurate reporting in CRM (NetSuite) and other databases. - Work closely with the sales department to ensure seamless processing of customer orders. - Attend educational seminars / trainings to improve product knowledge, skillset and performance level. - Meet personal and team productivity targets / scorecards. - Other duties as assignedWorking hours: 9:00 AM - 6:00 PMSkills:What You Need To Succeed- Passion for customer service and problem solving. You love taking on difficult challenges and finding creative solutions. You don't get flustered easily. If you don't know the answer, you'll dig until you find it- You like helping people. You get a kick out of getting people to those aha! moments. You are patient, level-headed, and cool under pressure. Teaching someone something new makes you feel warm and fuzzy inside.- You pay attention to the details. As far as you're concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.- You are motivated and driven. You volunteer for new challenges without waiting to be asked.Education:High SchoolExperience:1-4 yearsQualifications:- High school or equivalent (Preferred) - Customer Service: 3 years (Preferred) Additional Information:Job Type: Full-timeSchedule: 8 hour shift - Monday to FridayBenefits:401(k) matchingDental insuranceEmployee discountHealth insurancePaid time offSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
This is an entry-level position that is responsible for the daily processing of incoming lease funding packages and performing verification of applicant information on program packages.
This is an entry-level position that is responsible for the daily processing of incoming lease funding packages and performing verification of applicant information on program packages.
This position provides after sales support and repair services to corporate accounts and end users by addressing product repair requests and Service Repair Center inquiries while continuously supporting our commitment to customer satisfaction.Responsibilities:Provide prompt and courteous service to customers by telephone, chat, and email.Use strong communication skills to effectively listen, interpret, and respond to customer needs. Provide accurate information to customers and about repair ticket status, billing information, repair procedures, and general Service Repair questions.Make appropriate decisions regarding credits to accounts and sales order priority to ensure customer retention and satisfaction.Demonstrate a full understanding of SAP, C4C, and other online resources to respond to internal and external customer's questions and order requests.Accurately enter tickets into C4C to fulfill requests from account representatives.Maintain spreadsheets and charts relating to each national chain, OE entity, or Distributor as required by customer agreements and performance metrics.Act as a support function for other Customer Specialist team members on processes, procedures, and requirements.Work effectively with Service Repair departments to assure customer satisfaction and departmental goals are met.Continually comply with updated process methods in Customer Specialist department.Based on customer needs, make recommendations for changes to current processes in Service departments.Working hours: 8:00 AM - 4:30 PM - Hybrid Remote (In-office 2 days per week)Skills:General knowledge of repair and service processesGeneral knowledge of the products and their accessoriesEffective verbal and written communicationGeneral PC skills, including email, internet, Microsoft Word, and ExcelKeyboarding skills at 50 wpm typing and 6,000 cph data entry (Ability to accurately enter alpha numeric data)Effective Time management and problem solving skillsDetail orientated and Individual decision makingCommitment to long term customer retentionAbility to effectively communicate complex information using a professional presence in all situationsAbility to handle conflict during customer interactions while maintaining tact and customer service skills when assisting the next customerAbility to maintain a solid, credible customer relationshipAbility to function effectively independently and in a team environmentAbility to perform multiple tasks simultaneouslyEducation:AssociateExperience:4-7 yearsQualifications:Associates Degree in related field or equivalent is requiredFive years call center/office experience in customer service or direct contact with customers is requiredApply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
This position provides after sales support and repair services to corporate accounts and end users by addressing product repair requests and Service Repair Center inquiries while continuously supporting our commitment to customer satisfaction.Responsibilities:Provide prompt and courteous service to customers by telephone, chat, and email.Use strong communication skills to effectively listen, interpret, and respond to customer needs. Provide accurate information to customers and about repair ticket status, billing information, repair procedures, and general Service Repair questions.Make appropriate decisions regarding credits to accounts and sales order priority to ensure customer retention and satisfaction.Demonstrate a full understanding of SAP, C4C, and other online resources to respond to internal and external customer's questions and order requests.Accurately enter tickets into C4C to fulfill requests from account representatives.Maintain spreadsheets and charts relating to each national chain, OE entity, or Distributor as required by customer agreements and performance metrics.Act as a support function for other Customer Specialist team members on processes, procedures, and requirements.Work effectively with Service Repair departments to assure customer satisfaction and departmental goals are met.Continually comply with updated process methods in Customer Specialist department.Based on customer needs, make recommendations for changes to current processes in Service departments.Working hours: 8:00 AM - 4:30 PM - Hybrid Remote (In-office 2 days per week)Skills:General knowledge of repair and service processesGeneral knowledge of the products and their accessoriesEffective verbal and written communicationGeneral PC skills, including email, internet, Microsoft Word, and ExcelKeyboarding skills at 50 wpm typing and 6,000 cph data entry (Ability to accurately enter alpha numeric data)Effective Time management and problem solving skillsDetail orientated and Individual decision makingCommitment to long term customer retentionAbility to effectively communicate complex information using a professional presence in all situationsAbility to handle conflict during customer interactions while maintaining tact and customer service skills when assisting the next customerAbility to maintain a solid, credible customer relationshipAbility to function effectively independently and in a team environmentAbility to perform multiple tasks simultaneouslyEducation:AssociateExperience:4-7 yearsQualifications:Associates Degree in related field or equivalent is requiredFive years call center/office experience in customer service or direct contact with customers is requiredApply today!Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.