Spherion Staffing is looking for a Project Manager to work with the Fire Protection Division for a client in the Sioux Falls area. This team member will be responsible for and oversee designing, estimating, scheduling, and managing fire protection projects. Qualified applicants should have a minimum of 3 years of fire sprinkler design and project management experience.Pay $60-85k/year DOEResponsibilities:-Design sprinkler systems using AutoCAD and SprinkCAD to meet required codes and industry standards-Identify and determine project-specific needs to complete a thorough estimate by working with clients and others-Coordinate with a variety of internal Company and external resources to identify pricing, material availability and related cost-Coordinate job set up with project support-Create a budget for awarded jobs utilizing material buy out and cost saving ideas-Manage personnel, accounts, material, logistics, contracts, and operations of awarded contracts-Provide senior management with projected project costs for billing purposes-Attend meetings in association with projects, administration, and operations-Provide timelines and specifics for personnel scheduling-Develop and maintain effective working relationships with customers, co-workers, contractors and the general public-Acquire the required permits and authorizations for projects-Manage the hiring and termination processes-Regular job site visitsResponsibilities:See AboveWorking hours: 8:00 AM - 5:00 PMSkills:Requirements: -High School Diploma or equivalent-Prior management experience of fire sprinkler projects-Prior field experience in the fire sprinkler trade-At least 3 years of fire sprinkler design and project management experience-Knowledge of NFPA Standards, International Fire Code, International Building Code, and UL & FM directories-Must possess N.I.C.E.T. Level III certification in Fire Sprinkler SystemsEducation:High SchoolExperience:4-7 yearsQualifications:See Above To be considered please apply online at www.spherion.com/apply or call 605-335-6010Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is looking for a Project Manager to work with the Fire Protection Division for a client in the Sioux Falls area. This team member will be responsible for and oversee designing, estimating, scheduling, and managing fire protection projects. Qualified applicants should have a minimum of 3 years of fire sprinkler design and project management experience.Pay $60-85k/year DOEResponsibilities:-Design sprinkler systems using AutoCAD and SprinkCAD to meet required codes and industry standards-Identify and determine project-specific needs to complete a thorough estimate by working with clients and others-Coordinate with a variety of internal Company and external resources to identify pricing, material availability and related cost-Coordinate job set up with project support-Create a budget for awarded jobs utilizing material buy out and cost saving ideas-Manage personnel, accounts, material, logistics, contracts, and operations of awarded contracts-Provide senior management with projected project costs for billing purposes-Attend meetings in association with projects, administration, and operations-Provide timelines and specifics for personnel scheduling-Develop and maintain effective working relationships with customers, co-workers, contractors and the general public-Acquire the required permits and authorizations for projects-Manage the hiring and termination processes-Regular job site visitsResponsibilities:See AboveWorking hours: 8:00 AM - 5:00 PMSkills:Requirements: -High School Diploma or equivalent-Prior management experience of fire sprinkler projects-Prior field experience in the fire sprinkler trade-At least 3 years of fire sprinkler design and project management experience-Knowledge of NFPA Standards, International Fire Code, International Building Code, and UL & FM directories-Must possess N.I.C.E.T. Level III certification in Fire Sprinkler SystemsEducation:High SchoolExperience:4-7 yearsQualifications:See Above To be considered please apply online at www.spherion.com/apply or call 605-335-6010Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is looking for a Buyer. The Buyer position is responsible for procuring parts, materials, and supplies used to support the operations of the company including negotiating cost, quality and all other terms of the sale, ensuring timely deliveries, and maintaining proper inventory levels..Qualified applicants should have a Bachelor's degree in Supply Chain Management or Business Administration. Three or more years of experience, have excellent communication and customer service skills, and proficiency in Microsoft Office.Salary: $50-65k/year DOEResponsibilities:-Utilize the Bill of Material to prepare vendor quote requests-Understand and interpret cost breakdowns of suppliers-Obtain vendor quotes on products; analyze results to determine the best vendor-Work with vendors to negotiate the best terms-Prepare purchase orders-Understand philosophy and tools of lean manufacturing-Utilize critical thinking to make trade-offsResponsibilities:See AboveWorking hours: 8:00 AM - 5:00 PMSkills:Requirements:-Bachelor's degree in Supply Chain Management or Business Administration -Minimum of three years' experience in a buyer position-Basic understanding of prepared financial statements-Strong and consistent attention to detail -Experience with Great Plains software preferredEducation:BachelorsExperience:4-7 yearsQualifications:See Above To be considered, please apply online at www.spherion.com/apply or if you have questions you can reach out to Troy Thoms at 605-335-6010Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is looking for a Buyer. The Buyer position is responsible for procuring parts, materials, and supplies used to support the operations of the company including negotiating cost, quality and all other terms of the sale, ensuring timely deliveries, and maintaining proper inventory levels..Qualified applicants should have a Bachelor's degree in Supply Chain Management or Business Administration. Three or more years of experience, have excellent communication and customer service skills, and proficiency in Microsoft Office.Salary: $50-65k/year DOEResponsibilities:-Utilize the Bill of Material to prepare vendor quote requests-Understand and interpret cost breakdowns of suppliers-Obtain vendor quotes on products; analyze results to determine the best vendor-Work with vendors to negotiate the best terms-Prepare purchase orders-Understand philosophy and tools of lean manufacturing-Utilize critical thinking to make trade-offsResponsibilities:See AboveWorking hours: 8:00 AM - 5:00 PMSkills:Requirements:-Bachelor's degree in Supply Chain Management or Business Administration -Minimum of three years' experience in a buyer position-Basic understanding of prepared financial statements-Strong and consistent attention to detail -Experience with Great Plains software preferredEducation:BachelorsExperience:4-7 yearsQualifications:See Above To be considered, please apply online at www.spherion.com/apply or if you have questions you can reach out to Troy Thoms at 605-335-6010Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is looking for a Assistant Project Manager in the Sioux Falls area. This team member will work directly under the Project Manager. This position will support in various such as estimating, scheduling, and managing plumbing, mechanical or fire protection projects. Direct Hire OpportunityPay $70-80K/year DOEResponsibilities:-Coordinate a variety of internal and external resources to identify pricing, material availability and related cost-Assist in managing accounts, material, logistics, and contracts-Assist Project Manager to ensure closeout documentation is complete for each project -Develop and maintain working relationships with customers-Provide senior management with projected project costs for billing purposes-Attend meetings in association with projects, administration, and operations-Provide timelines and specifics for personnel scheduling-Develop and maintain effective working relationships with customers, co-workers, contractors and the general public-Acquire the required permits and authorizations for projects-Regular job site visitsResponsibilities:See AboveWorking hours: 8:00 AM - 5:00 PMSkills:Requirements:-Associates degree in Project Management, Construction Management, Business, or Accounting-Autobid Mechanical, Autobid Sheet Metal, or ESTMEP Software experience-Excellent verbal and written communication skills-Excellent organizational skills and attention to detail-Ability to read, understand and interpret all plans, specifications, schematics and other project documents-Proficient with Microsoft Office Suite or related softwareEducation:AssociateExperience:1-4 yearsQualifications:See Above To be considered, please apply online at www.spherion.com/apply or if you have questions you can reach out to Troy Thoms at 605-335-6010Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is looking for a Assistant Project Manager in the Sioux Falls area. This team member will work directly under the Project Manager. This position will support in various such as estimating, scheduling, and managing plumbing, mechanical or fire protection projects. Direct Hire OpportunityPay $70-80K/year DOEResponsibilities:-Coordinate a variety of internal and external resources to identify pricing, material availability and related cost-Assist in managing accounts, material, logistics, and contracts-Assist Project Manager to ensure closeout documentation is complete for each project -Develop and maintain working relationships with customers-Provide senior management with projected project costs for billing purposes-Attend meetings in association with projects, administration, and operations-Provide timelines and specifics for personnel scheduling-Develop and maintain effective working relationships with customers, co-workers, contractors and the general public-Acquire the required permits and authorizations for projects-Regular job site visitsResponsibilities:See AboveWorking hours: 8:00 AM - 5:00 PMSkills:Requirements:-Associates degree in Project Management, Construction Management, Business, or Accounting-Autobid Mechanical, Autobid Sheet Metal, or ESTMEP Software experience-Excellent verbal and written communication skills-Excellent organizational skills and attention to detail-Ability to read, understand and interpret all plans, specifications, schematics and other project documents-Proficient with Microsoft Office Suite or related softwareEducation:AssociateExperience:1-4 yearsQualifications:See Above To be considered, please apply online at www.spherion.com/apply or if you have questions you can reach out to Troy Thoms at 605-335-6010Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is searching for an experienced Quality Manager in the Snyder NE area. The Quality Manager position is responsible for leading and providing guidance to the quality team and ensuring the team meets all internal and external Key Performance Indicators on a monthly basis as well as establishing and maintaining a professional relationship between Spartan and our internal and external customers. This position requires a Bachelor's degree in Engineering, Technical or related field and minimum of six years' experience in supplier quality engineering and product quality engineering with a proven understanding of engineering principles and quality tools.Direct Hire OpportunitySalary $75-100k/year DOE Responsibilities:-Directly manage Quality team-Assist with mentoring associates and support positive team collaboration-Collaborate with Supply Chain Management to maintain, monitor, and improve supplier quality metrics-Facilitate and execute improvements and standardization in processes, communications, and technology that support or affect Quality of product and process-Update and improve internal documentation related to quality and customer satisfaction-Make decisions regarding completeness, quality, documentation and take follow-up actions, as needed for products manufactured by Company.-Make necessary improvements to quality documentation which may include control plans, quality plans, PFMEAs (Process Failure Mode and Effects Analysis), PPAPs (Production Part Approval Process), corrective actions (8D), flow charts, etc.-Support and participate in the: -Supplier selection process -Ongoing monitoring and measurement process -Corrective action processes that are related to supplier issues-Conduct internal quality system audits and participate in the corrective action process to monitor, verify, and close actions-Support internal quality containment activities related to supplier issues-Manage the internal PPAP system and adapt automotive concepts to Spartan, as appropriate, to add value but not drive unnecessary cost-Act as a liaison with operations and engineering on Advance Product Quality Planning (APQP) projects and ensure the team on track and capable for new launches-Ensure area of responsibility is in compliance with the ISO 9001 standard expectations-Create and provide technical training to other associates, as neededResponsibilities:See AboveWorking hours: 8:00 AM - 5:00 PMSkills:Requirements:-Bachelor's degree in Engineering, Technical or related field is required-Minimum of six years' experience in supplier quality engineering and product quality engineering with a proven understanding of engineering principles and quality tools and methods such as Control Plans, PPAP, APQP, PFMEA, 8D, SPC, ISO 9001, Six Sigma, etc.-Minimum of 3-5 years of management experience-Knowledge and experience in ISO 9001 standard and auditing-Demonstrated experience in personnel management-Self-motivated with the ability to stay on task-Proficient in Microsoft Office Suite and Minitab-Commitment to excellence and high standards-Sound judgment with the ability to make timely, and sometimes difficult, decisions-Proven ability to plan and handle multiple projects and meet deadlines-Able to effectively prioritize and execute tasks in a high-pressure environment-Willing to travel as neededEducation:BachelorsExperience:4-7 yearsQualifications:See Above To be considered, please apply online at www.spherion.com/apply or if you have questions you can reach out to Troy Thoms at 605-335-6010Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
Spherion Staffing is searching for an experienced Quality Manager in the Snyder NE area. The Quality Manager position is responsible for leading and providing guidance to the quality team and ensuring the team meets all internal and external Key Performance Indicators on a monthly basis as well as establishing and maintaining a professional relationship between Spartan and our internal and external customers. This position requires a Bachelor's degree in Engineering, Technical or related field and minimum of six years' experience in supplier quality engineering and product quality engineering with a proven understanding of engineering principles and quality tools.Direct Hire OpportunitySalary $75-100k/year DOE Responsibilities:-Directly manage Quality team-Assist with mentoring associates and support positive team collaboration-Collaborate with Supply Chain Management to maintain, monitor, and improve supplier quality metrics-Facilitate and execute improvements and standardization in processes, communications, and technology that support or affect Quality of product and process-Update and improve internal documentation related to quality and customer satisfaction-Make decisions regarding completeness, quality, documentation and take follow-up actions, as needed for products manufactured by Company.-Make necessary improvements to quality documentation which may include control plans, quality plans, PFMEAs (Process Failure Mode and Effects Analysis), PPAPs (Production Part Approval Process), corrective actions (8D), flow charts, etc.-Support and participate in the: -Supplier selection process -Ongoing monitoring and measurement process -Corrective action processes that are related to supplier issues-Conduct internal quality system audits and participate in the corrective action process to monitor, verify, and close actions-Support internal quality containment activities related to supplier issues-Manage the internal PPAP system and adapt automotive concepts to Spartan, as appropriate, to add value but not drive unnecessary cost-Act as a liaison with operations and engineering on Advance Product Quality Planning (APQP) projects and ensure the team on track and capable for new launches-Ensure area of responsibility is in compliance with the ISO 9001 standard expectations-Create and provide technical training to other associates, as neededResponsibilities:See AboveWorking hours: 8:00 AM - 5:00 PMSkills:Requirements:-Bachelor's degree in Engineering, Technical or related field is required-Minimum of six years' experience in supplier quality engineering and product quality engineering with a proven understanding of engineering principles and quality tools and methods such as Control Plans, PPAP, APQP, PFMEA, 8D, SPC, ISO 9001, Six Sigma, etc.-Minimum of 3-5 years of management experience-Knowledge and experience in ISO 9001 standard and auditing-Demonstrated experience in personnel management-Self-motivated with the ability to stay on task-Proficient in Microsoft Office Suite and Minitab-Commitment to excellence and high standards-Sound judgment with the ability to make timely, and sometimes difficult, decisions-Proven ability to plan and handle multiple projects and meet deadlines-Able to effectively prioritize and execute tasks in a high-pressure environment-Willing to travel as neededEducation:BachelorsExperience:4-7 yearsQualifications:See Above To be considered, please apply online at www.spherion.com/apply or if you have questions you can reach out to Troy Thoms at 605-335-6010Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We are looking for a Director of Customer Success and Transitions. You will initially report to the COO. This is a crucial role that ensures the successful sales transition and onboarding of each of our prospective customers and customer-facing employees onto our platform through the full life cycle. You will speak directly with Client stakeholders across various business lines and be one of the first interactions Clients will have following their sales conversations with our Sales team. You will be partnering with internal Product Design, Sales, Service Delivery teams, and external stakeholders to align resources and ensure workflow, process, content, and services are efficient and delivered above and beyond our and clients' expectations.Responsibilities:- Build and lead a high-performing team, including hiring, mentoring, and developing the Customer Success team globally- In partnership with COO and Product Design team, establish, communicate, and implement a strategic vision and plan for the Customer Success team, to include guidelines and supporting processes for Client onboarding and retention- Design, implement, and maintain a consistent service delivery model for all Clients and all jurisdictions, including Client onboarding and off-boarding processes- Manage the transitions and onboarding delivery by balancing strong execution on day-to-day responsibilities with our long-term vision and roadmap, taking into account Clients needs and expectations- Liaison with internal teams, Client stakeholders, and HR or Legal resources across jurisdictions to ensure workflows, documentation, service milestone scheduling, and playbooks are well defined to enable the best in class standards- Lead and support product & service revenue opportunities for current Clients, including developing and executing customer success plans- Oversee day- to- day operations on assigned accounts with an eye to delivering an unparalleled service experience- Develop weekly, monthly, quarterly and annual reporting of trends, advantages, issues, risks, and dependencies shared and discussed with Clients. Partner with HRBP and HRO service delivery teams to gather insights for informed reports and analyses- Engage regularly with Clients via strategic and operational reviews to evaluate needs and strategic direction- Lead effort to manage incident reporting and crisis management procedures; escalate incidents, compliance flags, employee relations questions and issues to- HRBP Service Delivery team. Ensure handover of incident management to HRBP team and follow up with Client stakeholders as needed with updates.Working hours: 8:00 AM - 5:00 PMSkills:The ideal candidate will have demonstrated organizational leadership capabilities, client-facing experience, a passion for driving business program impact through operational excellence and rigor, and experience navigating complex global requirements and regulatory constraints, with a collaborative and positive attitude.Education:BachelorsExperience:4-7 yearsQualifications:Minimum Qualifications- Proven leadership experience in Customer Success- Proven experience in managing people and building global teams paired with dynamic leadership competencies and negotiation skills- Expertise in global Customer Success in support of people/HR policies & procedures- Track record of prioritizing, defining, developing, and rolling out scalable Customer- Success solutions that address the needs of the business- Ability to thrive in a fast-paced environment with ever-changing priorities- Reputation for integrity, dedicated work ethic, and desire for ownership & accountability- Demonstrated track record of problem-solving- Proven high level of maturity, executive presence, and judgment in complex high- profile, client-facing situations- Relentless execution ethic and lots of energy; experience in driving and managing multiple projects under timelines and shifting priorities- Experience working cross-functionally with all levels of management, both internally and externally; collaborative nature with respect to multicultural virtual teams- Extraordinary writing abilities, with a knack for structured thinking, concise summarization, and dynamic tone.Nice to Have- Experience with EOR, PEO, HR, or Law- Understanding of relevant employment lawsMust Have- Flexible work schedule- GLOBAL customer success experience Benefits and Compensation- Remote anywhere in the world- Remote-first work culture- Flexible working hours- $120-$160k/yr- Apple laptopSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We are looking for a Director of Customer Success and Transitions. You will initially report to the COO. This is a crucial role that ensures the successful sales transition and onboarding of each of our prospective customers and customer-facing employees onto our platform through the full life cycle. You will speak directly with Client stakeholders across various business lines and be one of the first interactions Clients will have following their sales conversations with our Sales team. You will be partnering with internal Product Design, Sales, Service Delivery teams, and external stakeholders to align resources and ensure workflow, process, content, and services are efficient and delivered above and beyond our and clients' expectations.Responsibilities:- Build and lead a high-performing team, including hiring, mentoring, and developing the Customer Success team globally- In partnership with COO and Product Design team, establish, communicate, and implement a strategic vision and plan for the Customer Success team, to include guidelines and supporting processes for Client onboarding and retention- Design, implement, and maintain a consistent service delivery model for all Clients and all jurisdictions, including Client onboarding and off-boarding processes- Manage the transitions and onboarding delivery by balancing strong execution on day-to-day responsibilities with our long-term vision and roadmap, taking into account Clients needs and expectations- Liaison with internal teams, Client stakeholders, and HR or Legal resources across jurisdictions to ensure workflows, documentation, service milestone scheduling, and playbooks are well defined to enable the best in class standards- Lead and support product & service revenue opportunities for current Clients, including developing and executing customer success plans- Oversee day- to- day operations on assigned accounts with an eye to delivering an unparalleled service experience- Develop weekly, monthly, quarterly and annual reporting of trends, advantages, issues, risks, and dependencies shared and discussed with Clients. Partner with HRBP and HRO service delivery teams to gather insights for informed reports and analyses- Engage regularly with Clients via strategic and operational reviews to evaluate needs and strategic direction- Lead effort to manage incident reporting and crisis management procedures; escalate incidents, compliance flags, employee relations questions and issues to- HRBP Service Delivery team. Ensure handover of incident management to HRBP team and follow up with Client stakeholders as needed with updates.Working hours: 8:00 AM - 5:00 PMSkills:The ideal candidate will have demonstrated organizational leadership capabilities, client-facing experience, a passion for driving business program impact through operational excellence and rigor, and experience navigating complex global requirements and regulatory constraints, with a collaborative and positive attitude.Education:BachelorsExperience:4-7 yearsQualifications:Minimum Qualifications- Proven leadership experience in Customer Success- Proven experience in managing people and building global teams paired with dynamic leadership competencies and negotiation skills- Expertise in global Customer Success in support of people/HR policies & procedures- Track record of prioritizing, defining, developing, and rolling out scalable Customer- Success solutions that address the needs of the business- Ability to thrive in a fast-paced environment with ever-changing priorities- Reputation for integrity, dedicated work ethic, and desire for ownership & accountability- Demonstrated track record of problem-solving- Proven high level of maturity, executive presence, and judgment in complex high- profile, client-facing situations- Relentless execution ethic and lots of energy; experience in driving and managing multiple projects under timelines and shifting priorities- Experience working cross-functionally with all levels of management, both internally and externally; collaborative nature with respect to multicultural virtual teams- Extraordinary writing abilities, with a knack for structured thinking, concise summarization, and dynamic tone.Nice to Have- Experience with EOR, PEO, HR, or Law- Understanding of relevant employment lawsMust Have- Flexible work schedule- GLOBAL customer success experience Benefits and Compensation- Remote anywhere in the world- Remote-first work culture- Flexible working hours- $120-$160k/yr- Apple laptopSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We are looking for a Director of Customer Success and Transitions. You will initially report to the COO. This is a crucial role that ensures the successful sales transition and onboarding of each of our prospective customers and customer-facing employees onto our platform through the full life cycle. You will speak directly with Client stakeholders across various business lines and be one of the first interactions Clients will have following their sales conversations with our Sales team. You will be partnering with internal Product Design, Sales, Service Delivery teams, and external stakeholders to align resources and ensure workflow, process, content, and services are efficient and delivered above and beyond our and clients' expectations.Responsibilities:- Build and lead a high-performing team, including hiring, mentoring, and developing the Customer Success team globally- In partnership with COO and Product Design team, establish, communicate, and implement a strategic vision and plan for the Customer Success team, to include guidelines and supporting processes for Client onboarding and retention- Design, implement, and maintain a consistent service delivery model for all Clients and all jurisdictions, including Client onboarding and off-boarding processes- Manage the transitions and onboarding delivery by balancing strong execution on day-to-day responsibilities with our long-term vision and roadmap, taking into account Clients needs and expectations- Liaison with internal teams, Client stakeholders, and HR or Legal resources across jurisdictions to ensure workflows, documentation, service milestone scheduling, and playbooks are well defined to enable the best in class standards- Lead and support product & service revenue opportunities for current Clients, including developing and executing customer success plans- Oversee day- to- day operations on assigned accounts with an eye to delivering an unparalleled service experience- Develop weekly, monthly, quarterly and annual reporting of trends, advantages, issues, risks, and dependencies shared and discussed with Clients. Partner with HRBP and HRO service delivery teams to gather insights for informed reports and analyses- Engage regularly with Clients via strategic and operational reviews to evaluate needs and strategic direction- Lead effort to manage incident reporting and crisis management procedures; escalate incidents, compliance flags, employee relations questions and issues to- HRBP Service Delivery team. Ensure handover of incident management to HRBP team and follow up with Client stakeholders as needed with updates.Working hours: 8:00 AM - 5:00 PMSkills:The ideal candidate will have demonstrated organizational leadership capabilities, client-facing experience, a passion for driving business program impact through operational excellence and rigor, and experience navigating complex global requirements and regulatory constraints, with a collaborative and positive attitude.Education:BachelorsExperience:4-7 yearsQualifications:Minimum Qualifications- Proven leadership experience in Customer Success- Proven experience in managing people and building global teams paired with dynamic leadership competencies and negotiation skills- Expertise in global Customer Success in support of people/HR policies & procedures- Track record of prioritizing, defining, developing, and rolling out scalable Customer- Success solutions that address the needs of the business- Ability to thrive in a fast-paced environment with ever-changing priorities- Reputation for integrity, dedicated work ethic, and desire for ownership & accountability- Demonstrated track record of problem-solving- Proven high level of maturity, executive presence, and judgment in complex high- profile, client-facing situations- Relentless execution ethic and lots of energy; experience in driving and managing multiple projects under timelines and shifting priorities- Experience working cross-functionally with all levels of management, both internally and externally; collaborative nature with respect to multicultural virtual teams- Extraordinary writing abilities, with a knack for structured thinking, concise summarization, and dynamic tone.Nice to Have- Experience with EOR, PEO, HR, or Law- Understanding of relevant employment lawsMust Have- Flexible work schedule- GLOBAL customer success experience Benefits and Compensation- Remote anywhere in the world- Remote-first work culture- Flexible working hours- $120-$160k/yr- Apple laptopSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
We are looking for a Director of Customer Success and Transitions. You will initially report to the COO. This is a crucial role that ensures the successful sales transition and onboarding of each of our prospective customers and customer-facing employees onto our platform through the full life cycle. You will speak directly with Client stakeholders across various business lines and be one of the first interactions Clients will have following their sales conversations with our Sales team. You will be partnering with internal Product Design, Sales, Service Delivery teams, and external stakeholders to align resources and ensure workflow, process, content, and services are efficient and delivered above and beyond our and clients' expectations.Responsibilities:- Build and lead a high-performing team, including hiring, mentoring, and developing the Customer Success team globally- In partnership with COO and Product Design team, establish, communicate, and implement a strategic vision and plan for the Customer Success team, to include guidelines and supporting processes for Client onboarding and retention- Design, implement, and maintain a consistent service delivery model for all Clients and all jurisdictions, including Client onboarding and off-boarding processes- Manage the transitions and onboarding delivery by balancing strong execution on day-to-day responsibilities with our long-term vision and roadmap, taking into account Clients needs and expectations- Liaison with internal teams, Client stakeholders, and HR or Legal resources across jurisdictions to ensure workflows, documentation, service milestone scheduling, and playbooks are well defined to enable the best in class standards- Lead and support product & service revenue opportunities for current Clients, including developing and executing customer success plans- Oversee day- to- day operations on assigned accounts with an eye to delivering an unparalleled service experience- Develop weekly, monthly, quarterly and annual reporting of trends, advantages, issues, risks, and dependencies shared and discussed with Clients. Partner with HRBP and HRO service delivery teams to gather insights for informed reports and analyses- Engage regularly with Clients via strategic and operational reviews to evaluate needs and strategic direction- Lead effort to manage incident reporting and crisis management procedures; escalate incidents, compliance flags, employee relations questions and issues to- HRBP Service Delivery team. Ensure handover of incident management to HRBP team and follow up with Client stakeholders as needed with updates.Working hours: 8:00 AM - 5:00 PMSkills:The ideal candidate will have demonstrated organizational leadership capabilities, client-facing experience, a passion for driving business program impact through operational excellence and rigor, and experience navigating complex global requirements and regulatory constraints, with a collaborative and positive attitude.Education:BachelorsExperience:4-7 yearsQualifications:Minimum Qualifications- Proven leadership experience in Customer Success- Proven experience in managing people and building global teams paired with dynamic leadership competencies and negotiation skills- Expertise in global Customer Success in support of people/HR policies & procedures- Track record of prioritizing, defining, developing, and rolling out scalable Customer- Success solutions that address the needs of the business- Ability to thrive in a fast-paced environment with ever-changing priorities- Reputation for integrity, dedicated work ethic, and desire for ownership & accountability- Demonstrated track record of problem-solving- Proven high level of maturity, executive presence, and judgment in complex high- profile, client-facing situations- Relentless execution ethic and lots of energy; experience in driving and managing multiple projects under timelines and shifting priorities- Experience working cross-functionally with all levels of management, both internally and externally; collaborative nature with respect to multicultural virtual teams- Extraordinary writing abilities, with a knack for structured thinking, concise summarization, and dynamic tone.Nice to Have- Experience with EOR, PEO, HR, or Law- Understanding of relevant employment lawsMust Have- Flexible work schedule- GLOBAL customer success experience Benefits and Compensation- Remote anywhere in the world- Remote-first work culture- Flexible working hours- $120-$160k/yr- Apple laptopSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.