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      • Kalispell, Montana
      • Permanent
      • $50,000 - $80,000 per year
      • 8:00 AM - 5:00 PM
      The Human Resource Manager/BSA Officer will lead and direct the routine functions of the Human Resources (HR) department including hiring and interview support, administering pay, benefits, and leave, and enforcing company policies and practices.Responsibilities:Supervisory Responsibilities:Recruits, interviews, hires, and trains new staff in the department. Oversees the daily workflow of the department.Provides constructive and timely performance evaluations. Handles discipline and termination of employees in accordance with company policyAct as Bank Security Officer Duties/Responsibilities:Partners with the leadership team to understand and execute the organization?s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.Provides support and guidance to HR, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.Manages the talent acquisition process, which may include recruitment, interview and hiring support for qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.Creates learning and development programs and initiatives that provide internal development opportunities for employees.Oversees employee disciplinary meetings, terminations, and investigations.Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.Ensures compliance with regulatory requirements of the Bank Secrecy Act, Anti Money Laundering, Office of Foreign Asset Control, USA Patriot Act, and Privacy ActWorking hours: 8:00 AM - 5:00 PMSkills:Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict resolution skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Ability to prioritize tasks and to delegate them when appropriate.Ability to act with integrity, professionalism, and confidentiality.Thorough knowledge of employment-related laws and regulations.Proficient with Microsoft Office Suite or related software.Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.Education:BachelorsExperience:4-7 yearsQualifications:Bachelor's degree in Human Resources, Business Administration, or related field required.A minimum of three years of human resource management experience preferred.SHRM-CP or SHRM-SCP highly desired. Apply online today at www.spherion.com/apply/75034Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The Human Resource Manager/BSA Officer will lead and direct the routine functions of the Human Resources (HR) department including hiring and interview support, administering pay, benefits, and leave, and enforcing company policies and practices.Responsibilities:Supervisory Responsibilities:Recruits, interviews, hires, and trains new staff in the department. Oversees the daily workflow of the department.Provides constructive and timely performance evaluations. Handles discipline and termination of employees in accordance with company policyAct as Bank Security Officer Duties/Responsibilities:Partners with the leadership team to understand and execute the organization?s human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.Provides support and guidance to HR, management, and other staff when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.Manages the talent acquisition process, which may include recruitment, interview and hiring support for qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.Creates learning and development programs and initiatives that provide internal development opportunities for employees.Oversees employee disciplinary meetings, terminations, and investigations.Maintains compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.Ensures compliance with regulatory requirements of the Bank Secrecy Act, Anti Money Laundering, Office of Foreign Asset Control, USA Patriot Act, and Privacy ActWorking hours: 8:00 AM - 5:00 PMSkills:Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict resolution skills.Excellent organizational skills and attention to detail.Strong analytical and problem-solving skills.Ability to prioritize tasks and to delegate them when appropriate.Ability to act with integrity, professionalism, and confidentiality.Thorough knowledge of employment-related laws and regulations.Proficient with Microsoft Office Suite or related software.Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.Education:BachelorsExperience:4-7 yearsQualifications:Bachelor's degree in Human Resources, Business Administration, or related field required.A minimum of three years of human resource management experience preferred.SHRM-CP or SHRM-SCP highly desired. Apply online today at www.spherion.com/apply/75034Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Fall River, Massachusetts
      • Permanent
      • $65,000 - $70,000 per year
      • 8:00 AM - 5:00 PM
      The Contact Center Team Lead is responsible for creating an environment of exceptional customer experiences, continuous coaching and process improvement. Responsible for implementing the strategic vision of the bank to create a best-in-class service environment for all customer calls, video banking interactions, and interactive teller interactions. Must embody the Bank's Dynamic value by identifying opportunities for efficiencies, process improvement and technological improvements. Hires, trains and coaches team to serve customers 24/7 calling from all 50 states. Manages operational and sales responsibilities for dynamic, growing and innovative team. The incumbent will also help with managing operations of online-only division of the bank.Responsibilities:???Responsible for maintaining and improving call center operations by monitoring system performance and call volume; identifying and resolving problems; monitors service request queue; taking escalation calls and reviews high-risk requests as needed; managing system and process improvement.???Participates in vendor sourcing, vetting and implementation teams as well as managing on-going relationships with existing vendors, ???Acts as the virtual Branch Manager for Bank Connect including managing New Account Opening process by reviewing account applications while adhering to related regulatory guidelines, monitors for potential fraud or suspicious activity and reports it as needed. Actively manages a portfolio of customers and participates in marketing efforts, calling efforts or other projects as needed.???Works to maintain coverage of all means of communication with customers, including phones, chat, secure email, video banking and ITMs; and requested meetings are schedule with the necessary individuals.???Enhances the offerings of the team by incorporation loan training. Getting the call center set up in a way that they are subject matter expert for Loan Servicing calls.???Acts as a Bank subject matter expert for Crypto Currencies.???Acts as a subject matter expert for any questions related to Business Online Banking, Cash Management, Online Banking and services through third-party vendors. Anticipating, navigating, and troubleshooting issues, etc.???Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. Prepare data and reports for regulators??? audits???Ensures delivery of superior customer experience with accurate information in a courteous, professional, consistent, and efficient manner. Represents the Bank to customers and the community in a manner designed to maintain and expand business relationships. Manages Call Center staff, directly and through subordinates including selection, training, coaching, performance management and counseling. Ensures continuous performance improvement of team. ???Works closely with other departments of the bank to ensure consistent customer experience and adherence to bank???s policies and procedures.???Ensures the internal accounts used for Bank Connect funding activities are balanced each month.???Maintains customer contact by occasionally taking calls, Chat and Secure Emails.Working hours: 8:00 AM - 5:00 PMSkills:Associates Degree and/or five years of call center management experience, with increasing scope of responsibilities, preferably in the financial industry.--Experience and/or understanding of Retail banking operations, banking products, services, regulations, policies and procedures. Ability to communicate them articulately to internal and external customers.--Ability to exercise a high level of discretion in working with sensitive and confidential matters of significance within functional areas.--Excellent interpersonal skills and the ability to work with diverse internal and external customers.Education:BachelorsExperience:4-7 yearsQualifications:QUALIFICATIONS:???Associates Degree and/or five years of call center management experience, with increasing scope of responsibilities, preferably in the financial industry.???Experience and/or understanding of Retail banking operations, banking products, services, regulations, policies and procedures. Ability to communicate them articulately to internal and external customers.???Ability to exercise a high level of discretion in working with sensitive and confidential matters of significance within functional areas.???Excellent interpersonal skills and the ability to work with diverse internal and external customers.???Ability to handle multiple projects. Must be highly organized, able to meet deadlines, and changing priorities with an aptitude for problem solving.???Proficient in Microsoft Office products. Must have technical aptitude to learn bank???s proprietary systems.???Excellent written, verbal and telephone communication skills. Direct Hire/PermanentHealth/Vision/Dental401kPTOSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      The Contact Center Team Lead is responsible for creating an environment of exceptional customer experiences, continuous coaching and process improvement. Responsible for implementing the strategic vision of the bank to create a best-in-class service environment for all customer calls, video banking interactions, and interactive teller interactions. Must embody the Bank's Dynamic value by identifying opportunities for efficiencies, process improvement and technological improvements. Hires, trains and coaches team to serve customers 24/7 calling from all 50 states. Manages operational and sales responsibilities for dynamic, growing and innovative team. The incumbent will also help with managing operations of online-only division of the bank.Responsibilities:???Responsible for maintaining and improving call center operations by monitoring system performance and call volume; identifying and resolving problems; monitors service request queue; taking escalation calls and reviews high-risk requests as needed; managing system and process improvement.???Participates in vendor sourcing, vetting and implementation teams as well as managing on-going relationships with existing vendors, ???Acts as the virtual Branch Manager for Bank Connect including managing New Account Opening process by reviewing account applications while adhering to related regulatory guidelines, monitors for potential fraud or suspicious activity and reports it as needed. Actively manages a portfolio of customers and participates in marketing efforts, calling efforts or other projects as needed.???Works to maintain coverage of all means of communication with customers, including phones, chat, secure email, video banking and ITMs; and requested meetings are schedule with the necessary individuals.???Enhances the offerings of the team by incorporation loan training. Getting the call center set up in a way that they are subject matter expert for Loan Servicing calls.???Acts as a Bank subject matter expert for Crypto Currencies.???Acts as a subject matter expert for any questions related to Business Online Banking, Cash Management, Online Banking and services through third-party vendors. Anticipating, navigating, and troubleshooting issues, etc.???Prepares call center performance reports by collecting, analyzing, and summarizing data and trends. Prepare data and reports for regulators??? audits???Ensures delivery of superior customer experience with accurate information in a courteous, professional, consistent, and efficient manner. Represents the Bank to customers and the community in a manner designed to maintain and expand business relationships. Manages Call Center staff, directly and through subordinates including selection, training, coaching, performance management and counseling. Ensures continuous performance improvement of team. ???Works closely with other departments of the bank to ensure consistent customer experience and adherence to bank???s policies and procedures.???Ensures the internal accounts used for Bank Connect funding activities are balanced each month.???Maintains customer contact by occasionally taking calls, Chat and Secure Emails.Working hours: 8:00 AM - 5:00 PMSkills:Associates Degree and/or five years of call center management experience, with increasing scope of responsibilities, preferably in the financial industry.--Experience and/or understanding of Retail banking operations, banking products, services, regulations, policies and procedures. Ability to communicate them articulately to internal and external customers.--Ability to exercise a high level of discretion in working with sensitive and confidential matters of significance within functional areas.--Excellent interpersonal skills and the ability to work with diverse internal and external customers.Education:BachelorsExperience:4-7 yearsQualifications:QUALIFICATIONS:???Associates Degree and/or five years of call center management experience, with increasing scope of responsibilities, preferably in the financial industry.???Experience and/or understanding of Retail banking operations, banking products, services, regulations, policies and procedures. Ability to communicate them articulately to internal and external customers.???Ability to exercise a high level of discretion in working with sensitive and confidential matters of significance within functional areas.???Excellent interpersonal skills and the ability to work with diverse internal and external customers.???Ability to handle multiple projects. Must be highly organized, able to meet deadlines, and changing priorities with an aptitude for problem solving.???Proficient in Microsoft Office products. Must have technical aptitude to learn bank???s proprietary systems.???Excellent written, verbal and telephone communication skills. Direct Hire/PermanentHealth/Vision/Dental401kPTOSpherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      • Moorhead, Minnesota
      • Permanent
      • $45,000 - $65,000 per year
      • 8:00 AM - 5:00 PM
      Spherion Staffing has a direct hire opportunity in Fargo, ND for a Business Banking Analyst. The Business Banking Analyst position is primarily responsible for performing a wide range of roles related to support and servicing of agricultural and business banking relationships. The position will assist the Ag/Business Banker in the ongoing management and administration of the credit portfolio, including analyzing ag/business credits and providing service and support to the ag/business credit function under the guidance of an Ag/Business Banker.Interested candidates need to have a business, finance, accounting, economics or agriculture degree and 1-5 year's related experience.Direct Hire OpportunitySalary $45-65k/year DOEResponsibilities:-Analyze financial information for new and existing ag/business banking relationships including the preparation of credit modules and annual reviews-Establish valuations and monitoring collateral, including preparation of internal evaluations and site inspections for real estate-Collect and review documentation for loans including income tax returns, credit reports, financial statements, UCC lien searches, Title Opinions, appraisals, insurance policies, etc-Assist in the preparation of Loan Presentations under the guidance of the Ag/Business Banker for submission to Home Office for loan approval-Assist in monitoring of activity on lines of credit for compliance with the loan contract-Maintain the monitoring system for servicing of routine and complex commercial loans. This includes requesting and gathering financial information as well as obtaining and verifying insurance coverage, monitoring UCC continuations, or any other required reports from the business banking customer-Assist with collections including servicing of payments past due, developing and administering effective workout plans, repossession of collateral when necessary, and management and disposal of real estate owned or other repossessed collateral-Build long-term, personal relationships to meet client needs and to capture a larger share of the client?s business-Conduct profitable client conversations, using goal-orientated probing questionsWorking hours: 8:00 AM - 5:00 PMSkills:See belowEducation:BachelorsExperience:1-4 yearsQualifications:-Bachelor's degree in business, finance, accounting, economics, agriculture, or a related field-One or more years of job-related experience in commercial lending related function, or a minimum of five years of experience in commercial business that has resulted in developing transferable skills applicable to the position-Must be highly motivated and able to perform with limited direct supervision-Need to have excellent customer relations, interpersonal, written and oral communication, organizational, delegation, and team player skills-Must have working knowledge of rules, regulations, policies and procedures governing commercial lending-Proficiency with computer programs including Excel, PowerPoint, and Windows word processing-Ability to travel to customer and prospect locations and branch sales offices To be considered, please apply online at www.spherion.com/apply If you have any questions please contact Janine Eberhart at 701-412-2894Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.
      Spherion Staffing has a direct hire opportunity in Fargo, ND for a Business Banking Analyst. The Business Banking Analyst position is primarily responsible for performing a wide range of roles related to support and servicing of agricultural and business banking relationships. The position will assist the Ag/Business Banker in the ongoing management and administration of the credit portfolio, including analyzing ag/business credits and providing service and support to the ag/business credit function under the guidance of an Ag/Business Banker.Interested candidates need to have a business, finance, accounting, economics or agriculture degree and 1-5 year's related experience.Direct Hire OpportunitySalary $45-65k/year DOEResponsibilities:-Analyze financial information for new and existing ag/business banking relationships including the preparation of credit modules and annual reviews-Establish valuations and monitoring collateral, including preparation of internal evaluations and site inspections for real estate-Collect and review documentation for loans including income tax returns, credit reports, financial statements, UCC lien searches, Title Opinions, appraisals, insurance policies, etc-Assist in the preparation of Loan Presentations under the guidance of the Ag/Business Banker for submission to Home Office for loan approval-Assist in monitoring of activity on lines of credit for compliance with the loan contract-Maintain the monitoring system for servicing of routine and complex commercial loans. This includes requesting and gathering financial information as well as obtaining and verifying insurance coverage, monitoring UCC continuations, or any other required reports from the business banking customer-Assist with collections including servicing of payments past due, developing and administering effective workout plans, repossession of collateral when necessary, and management and disposal of real estate owned or other repossessed collateral-Build long-term, personal relationships to meet client needs and to capture a larger share of the client?s business-Conduct profitable client conversations, using goal-orientated probing questionsWorking hours: 8:00 AM - 5:00 PMSkills:See belowEducation:BachelorsExperience:1-4 yearsQualifications:-Bachelor's degree in business, finance, accounting, economics, agriculture, or a related field-One or more years of job-related experience in commercial lending related function, or a minimum of five years of experience in commercial business that has resulted in developing transferable skills applicable to the position-Must be highly motivated and able to perform with limited direct supervision-Need to have excellent customer relations, interpersonal, written and oral communication, organizational, delegation, and team player skills-Must have working knowledge of rules, regulations, policies and procedures governing commercial lending-Proficiency with computer programs including Excel, PowerPoint, and Windows word processing-Ability to travel to customer and prospect locations and branch sales offices To be considered, please apply online at www.spherion.com/apply If you have any questions please contact Janine Eberhart at 701-412-2894Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. No one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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